Frozen app store

my app store is frozen cant download or update applications. i only see a grey screen and then it kicks me out...  is there a way to fix it?
i have the newest update

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Similar Messages

  • Frozen Apps Store

    I shopped in the Apps store and selected Kindle.  It responded with a Kindle pop-up but the screen is now frozen.  Cannot select anything in the Apps store.  How do I un-freeze?

    Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • Frozen App Store Screen

    I downloaded an app and opened it but it remains bright on my app screen and I can't remove it or use any of the other features of the app application, the background screen remaining dark. Deleting the newly downloaded app doesn't help. Any solutions?

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • TS1702 App Store updates freeze

    While trying to update apps, the App Store froze, with updates saying "INSTALLING". I can't use any of these apps, nor can I get out of that locked situation. I'm traveling, so cannot reconnect to my home computer. Can anyone help? (I've tried the 15-second restart solution suggested in some posts online.)

    See if this at least gets you out of that frozen App Store screen. Close the App Store and then reboot your iPad.
    Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on the app store icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app store icon to close it. Tap the home button or anywhere above the task bar.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    You must wait until the Apple logo appears on the screen before you let go of the buttons.

  • Ipad App Store said "20" updates.  I attempted to update w/3G.  Now many apps say "Waiting" and are frozen.  When I go online and plug into computer it just updates and doesn't address the individual apps, which still say "Waiting" and are frozen.

    iPad App Store app said "20 updates".  Attempted to update w/3G.  Updated some, but now many apps say "waiting" and are frozen.  I attempted to update then by attaching to computer Itunes Store.  All it did was very quickly go thru the 4 steps and said, "Synched, OK to uplug."  I clicked my ipad and then apps.  It also said Update complete (or something like that).  Now several apps on iPad are frozen and say "Waiting".  Help!!

    Oh a few other things I forgot.
    The long winded back-ups!!!! JESSSSSSH! Although I think the latest update seems to have bit into this a bit.
    Also why is it that sometimes when the iPhone is syncing it will not say on the actual iPhone that it is syncing. I see it's syncing in iTunes but the iPhone doesn't have the typical do not disconnect -syncing message!!! What's odd is I can see the new apps being updated to the iPhone and as long as I don't open any apps it will finish it's sync but the minute I open any apps the iPhone will lock-up!!!

  • App Store will not close app that I installed so I can't get to the App Store page. I uninstalled that app but the initial page to install is frozen on my AppStore page

    My App Store page is frozen with an app page opened on it and I can't close.

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

  • HT204088 app store is frozen on my ipad on the genius setting; How do I clear the frozen status?

    I was wondering if anyone could help: app store is frozen on my ipad mini with the genius tab high-lighted. Any suggestions as to how to correct this? the appstore is not usable, but all other apps functioning as they should. Thanks in advance

    Hi ckreske,
    I would try forcing the app to quit as described in this article:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    You can also try restarting your phone:
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Have a good one!
    - Ari

  • I have a new iPad Air and in using the App Store, it seems frozen with an app that I didn't want.   I cannot look at other apps in the store or anything.  How do I unfreeze it?  Something equivalent to Control Alt Delete with Window.

    I have an iPad Air just acquired yesterday.   The App Store seems to be frozen and I have on idea how to undo it.  It is as if i clicked on an app to download and it came up but it is frozen.  I cannot get rid of it or go to anything else in the App Store.   I tried downloading that app and opening it - didn't help.  Guess what I am looking for is the equivalent of Control +Alt+Delete in Windows.  Thanks.

    Double tap your home button and open apps will appear above as smaller screen shots.  With your finger swipe the open app upwards and it will fully close.
    The cntrl/alt/delete option on an iPad is a reboot and to do so, press and hold BOTH the power and home buttons at the SAME time for about 10 seconds until the Apple Logo appears, then let go of both buttons and your iPad will restart.

  • Apps store frozen

    Just got a new iPhone 4s 16gb yesterday and trying to install instagram app. Went into app store, found instagram, brought the install page up but it is frozen. Won't let me click on install, won't let me go back, won't let me click on the bottom toolbar options. I can use all other functions of the phone by clicking the home button but when I go back into app store, it is still stuck, frozen, on the instagram install page. Anyone any ideas? Thanks.

    Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • I've got an app that is frozen on the App Store page.  How do I get it off?

    I purchased an app and it remained frozen on the App Store page.  I can't access other apps or update my apps.  Help?

    Reset time, press and hold both the home and power buttons for 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till your iPad starts on it's own.

  • Mac App Store Frozen in Mavericks

    Has anyone experienced the grey frozen screen on launching the App Store on OS 10.9.5? It does not respond at all, and the tabs on the top bar will all highlight simultaneously.
    Things I have tried:
    deleted all App Store plist files in the user library and the global library
    logged in as a guest, same issue
    reset the PRAM
    reset SMC
    safe boot, same issue
    repaired permissions, same issue
    changed DNS server address
    Does anyone know of a method, short of reinstalling Mavericks, that could be a potential remedy? I'm command-line and mac-savvy, but I need some ideas.
    Mitch

    Back up all data.
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Otherwise, test on another network.

  • My App Store has frozen on a screen. How do I unlock ?

    My ipad has frozen on a screen in App Store
    What can I do?

    Try a reset:
    1. Hold the Sleep and Home button down (together)
    2. For about 10 seconds
    3. Until you see the Apple logo (very important)

  • App Store totally frozen on Macbook Pro

    Hi
    When I started on my new macbook for the first time, I was simply checking to ensure everything was in order. 
    Until I wanted to download some apps from the App Store, but it appeared to become frozen when I tried to update.    Any ideas to fix this issue?
    Hope to get some replies from you.
    Cheers,
    SFR

    I already have tried that too.  
    Whenever I attempt to log out, restart or even shut down, App Store cancel that request and simply ask me to quit App Store that I cannot even try to quit App Store.
    Last thing I am thinking is to let the battery carry on till it shut down itself.
    Cheers,
    SFR

  • App Store app is frozen, how do I install updates?

    My App Store app seems to be frozen, but only for installing updates. It show I have 3 updates, but when I click to execute, I can't even get to the screen to tell me what apps have updates pending. How do I shake the App Store to of this state? I can still use other parts of the App Store app, including downloading new apps.

    If the problems continue, restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.
    Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.
    Is iPad not responding? To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
    If your device does not turn on or displays a red battery icon, try recharging next.

  • TS1702 Hi, I have just tried downloading Facebook app on, but the app store has frozen and I can't do anything on the screen. Shall I just try turning it all off and back on again? Thanks

    Hi, I have just tried downloading the Facebook app, but the app store has frozen. It will not let me click on anything. Shall I try turning it all off and back on again? Or is there something else I need to do.
    Thanks, Rebecca

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

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