Frozen BlackBerry App World Screen

Hi,
I was prompted that there was a newer version of the BlackBerry App World.  When I went to download it I forgot my password and was given my password recovery word.  I put that in and now my screen has frozen.  I’ve taken out the battery to see if it will clear and it hasn’t worked.  I don’ t know what else to do.  Also I don’t remember my password and for some reason when I try to fix it on the BlackBerry website it doesn’t work.  How do I fix these issues?
Thanks
NewRunner17

apple16 wrote:
I have the same problem.  Did you fix yours yet?  Mine has been frozen for over 24 hours and now I am locked out.  Help
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
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    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cannot install blackberry app world on black berry curve 8520 - OS 5

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    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry app world upgrade error 10707

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    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

  • My Blackberry App World dissappeared

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    KB28974 BlackBerry App World icon is missing
    KB22944 BlackBerry App World icon disappears from the Home screen of the BlackBerry smartphone after an upda...
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    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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