Frozen Boot Up Screen On Blackberry Z10

I have a blackberry Z10 Smartphone STL100-1, which is about 4 months old. Two days back I had switched it off and when I tried switching it ON it was stuck at the boot screen.
It was stuck in that mode for hours, yet it could not boot. Whenever I tried to restart , my phone met the same fate.Another thing -- I cannot switch off my phone, whenever I do that it just restarts and gets stuck in the boot screen and continues to be in that state until it drains it's battery completely.So the only way to switch off my phone is by doing a battery pull.The last software update was done about few weeks back from the mobile itself.
I looked up the internet for a solution and the most common solution was to go for a software update.Blackberry link does not recognize my device after this boot problem, hence I went for the update from the web, using Internet Explorer . The update started but could not complete and gave the following error message-- "There was an error updating your software".I tried to update it a few more times but that was of no use.
It would be great if anyone can post a possible solution to this problem.I would like to love to have my phone working again.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Given what you describe, I would recommend that you use an AutoLoader to attempt to force an OS reload onto your device. Refer:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
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*See --> http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on
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This could of been posted by JSanders already in his thread!
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Error Reloading BlackBerry Z10 OS using BB Link

Hello There,
I saw my Blackberry Z10 in the boot screen today morning. I think it might have restarted it after an auto update which I am not sure about. It was in the boot screen nearly fro an hour and it never booted. I tried all possible ways of resetting processes using the latest updated blackberry link. When I select the reload device software option from preference, It tells me that I have to install an update of Blackberry Desktop Software. It starts downloading the desktop software.c After some time it gives a message that There was an error downloading th software update and to try after sometimes. I tried 5 times with an interval of half an hour in between. It is not working. Please help me in resetting my mobile....

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If you had one or two issues, I'd suggest tackling them individually but because you're experiencing issues at this level, your OS should be looked at.
What OS are you currently running? To find this out, swipe down and select Settings>(Category - OS) and give us the OS version.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Z10

Purchase your BlackBerry Z10 with the new BlackBerry 10 operating system today at Best Buy! The BlackBerry Z10 features a gorgeous 4.2” display (1208x768 resolution) 356 ppi. An 8MP rear camera with capability to shoot 1080p video. A 1.5GHz dual-core processor, 2GB of RAM, 16GB of internal storage and an expandable memory card slot. MicroHDMI port for presentations and of course it’s 4G LTE ready. Learn more about the BlackBerry Z10 here http://bbyurl.us/zy8
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Backup/Restore:
http://www.blackberry.com/btsc/KB33526
Security Wipe:
http://www.blackberry.com/btsc/KB33591
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Wipe data blackberry Z10

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I know there is a language barrier here.
After you power up the device and the screen goes black, is the device ON or OFF?
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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My BlackBerry z10 delete after every restart

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Hi @man605
Can you confirm that running this tool produces The fix is not applicable to this device?
Assuming that's the case, if possible can you please reproduce this issue can capture two sets of logs for me?
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Restart your device
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When you send your email, please include your device PIN as well. Thanks!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
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vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
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2. The battery charging icon on the top left of the main screen is showing a red warning sign.
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Model Number: STL100-1
Software Release: 10.2.1.537
OS Version: 10.2.1.1925
Build ID: 648923
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Regards,
Vikas Saini
If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

Frozen Boot Up Screen On Blackberry Z10

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