Frozen Cursor

Firefox 5.0, Flash player 10,1,53,64; Win 7 32 bit. My cursor keeps freezing 8 out of 10 times when playing flash. Tried re-installing but Firefox tells me I need additional plug-ins - when I click "get plug-ins" nothing happens. Can't re-install. All help appreciated. Thanks in advance.

Hi - thanks for the reply. Its actually FireFox 3.6.3, have no idea where the FF 5 came from. Anyway, tried your suggested installer and although the cursor hasn't frozen yet, it still acts very balky when flash is playing and seems to freeze but then unfreezes. Any other suggestions? Thanks again for your help, upside down person .

Similar Messages

Help! My MacBook air has frozen cursor wont move command q does nothing. How do I restart it. I am using my phone to ask for help

Help! My MacBook air has frozen cursor wont move command q does nothing. How do I restart it. I am using my phone to ask for help

Hold the power button down for 5-6 seconds until it powers down. Then click the power button to power on and restart.
Regards

MOUSE FROZEN - CURSOR GONE!!

I have a big problem now with a frozen mouse and disappeared cursor! While in Mac OS 9.2.2, not Classsic, a full verison of 9.2.2, (although version 10.2.8 is also installed), I was just trying to drag and drop about 19 files totalling about 31 GB of data from my old La Cie Firewire external hard drive to my brand new LaCie 250 GB external hard drive. Just prior to this, I had successfully done this same procedure with another old LaCie Firewire external hard drive to this new one. Now I can budge neither the mouse nor the missing cursor, and I hate to restart the computer, (scary!), as both Firewire drives' icons are open, though nothing is processing. If I restart, will I damage the drives or data? Please advise a.s.a.p!! Thanks a lot!!
PowerMac G3 Mac OS 9.2.x 1 GB RAM, 3 internal SCSI drives, 2 external La Cie Firewire drives

Hi, brainbytes -
Welcome to Apple's Discussions.
First try a software reset (force quit the running app, which includes Finder) - press the key combo Command-Option-Esc. If that works, you may regain control with Finder, at which point do a normal Restart.
If it doesn't work, the machine will stay frozen.
It is okay to do a force restart using the button on the computer - doing so should not damage the firewire drive(s). Firewire drives do not need to be unmounted prior to restarting or shutting down.
However, given that the freeze happened in the midst of a copy process, some damage may occur to the disk's directory, which may then need to be repaired. OS 9's Disk First Aid can not repair a firewire drive; OSX's Disk Utility can. Better would be to use a stronger utility such as Alsoft's DiskWarrior.
Since you have OSX on the machine, do not use Norton Utilities.

Frozen cursor, will not shut down

My cursor is frozen and the track pad is not responsive, also when I press the shut down button it will not let me shut down because the mail application will not close. help please!

Hold the power button down for ten seconds.

Frozen Cursor - Satellite l55

cursor frozen mid screen...cant click on anything
keyboard doesnt work
same in safe mode
cant access control panel because i cant click on anything
tried fn - f9 to enable mouse as I was told this could be the problem, still doesnt work
usb mouse doesnt work
rebooted in mini xp mode and it works so was told this isnt a hardware issue but a os issue, then told to slave my hard drive to different computer to get all my data off before uninstalling/reinstalling windows....
any easier way of doing this without losing any of my data?? Thanks!

Unplug the power connector and remove the battery. Wait a minute and reattach the power adaptor. See if the computer works now. The computer may just need to be reset and by removing and draining the power, that could have fixed the problem. If it doesn't, again turn off the computer and attach a USB mouse and keyboard. Maybe that'll work with the computer. If not, you may have to remove the hard drive and slave it to a working computer in order to retrieve your old data.

Cannot access boot from Mac OSX install Disc-frozen cursor

Twice a month I do some housekeeping and clean up my Mac--run scripts, verify preferences, repair permissions, etc. Quarterly I boot from the installation disc to renew any start up info that may have become corrupted.
My IMACG5 won't allow me to do this now. I put the disc in, and shut down the machine. I start it up again while holding down the C key but when it is finished booting from the disc my mouse cursor is frozen on the screen and I cannot acess anything. I have a battery operated mouse and I always check to make sure there is sufficient battery life.
Does anyone have any suggestions as to what is up and how I resolve this issue? At this point I won't be able to wipe my hard drive and re-boot everything fresh from my installaion discs because the cursor is frozen.
IMACG5 Mac OS X (10.3.9) wireless keyboard and mouse

Hello jaqueline & Welcome to Apple discussions
I put the disc in, and shut down the machine.I start it up again while holding down the C key but when it is finished booting from the disc my mouse cursor is frozen on the screen and I cannot acess anything.
I hope you mean Restart and not Shut Down.
Insert CD, under Apple drop down menu -> restart after/ at the chime hold the c key dowm till the gear/ wheel stops spinning .
http://docs.info.apple.com/article.html?artnum=107199
Please let us know keep us all posted,
Eme

How do I fix a frozen cursor?

With the last update my cursor freezes from time to time... any fixes for this?

When you next have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

My airbook is completely frozen: cursor/ rainbow ball stuck in top left corner

I dusted my computer last week, very gently. Right after that the trackpad went all sticky. There was no water on cloth. I wiped the stickiness off.
The computer continued working normally.
A day later my screen froze for the first time ever in almost 2 years of daily usage.
The computer doesn't reboot when I press the power button for 15 seconds.
I've tried powering it down: no luck.
I've tried pressing command + alt + escape ALSO command +control + escape
I have no clue what to do and I live in a remote area.
I'd appreciate any help. Thank you.

The next time you hold down the power button shut it off hold down the Shift KEY so that you reboot into safe mode. Continue holding the shift key down until you see the spinning wheel/sundial . From Safe mode you can run Applications/ Utilities/ Disk Utility-> DIsk First Aid, Verify DIsk and Repair Permissions.
You should not attempt to do or use anything else while in safe mode... we want to stabilize your computer before you attempt to use it normally again.
I expect that there may be repairs made to some permissions.
If disk verification fails come back and I will tell you what to try next.

Macbook's frozen, cursor not working, not turning off

I tried the four-key codes and I held down the power button for 10 seconds and it's not doing anything. Help?

One possibility is a swollen battery. If you have a MacBook that has an easily removeable battery, shut it down, remove the battery, connect it to AC power and restart the computer. Look at the battery.
If this fixes it, replace the battery. Apple sells them for about $129 in the USA, or you may be able to purchase a 3rd party battery from eBay for significantly less.
If you have a MacBook that you cannot remove the battery from, or if this does not fix your issue, let us know and we'll keep helping you.
Best of luck.

My cursor is frozen on my windows 7 hp

My cursor is frozen on my windows 7 desktop

Hi @gardenia1348 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and a frozen cursor on the screen. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Did you install any new software?
Here is a link to Touchpad troubleshooting. The section marked TouchPad properties page on the left side has a restore defaults. Select that button if available.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

My cursor is off position

When i play any game on facebook, my cursor is about 1/2" or so off, meaning i have to click below what i want to click on to hit where it should be originally. It has been going on for 3 weeks and i have made sure i am running latest version, cleared cache, uninstalled chrome, and flash player and then reinstalled again. I am getting so frustrated, plz help. If it helps, the games work fine on IE just not chrome or dragon. It only works right if i am in fullscreen mode on chrome, forgot to add that, ty

Hi @gardenia1348 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and a frozen cursor on the screen. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Did you install any new software?
Here is a link to Touchpad troubleshooting. The section marked TouchPad properties page on the left side has a restore defaults. Select that button if available.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Cursor/Mouse is stuck in top left hand corner by apple icon HELP

My cursor is stuck in the upper left hand corner and will not budge. I've restarted from the OS disk, looked at system profiler - usb profile and the mouse appears. This means it should be software related, not hardware related. I've restarted the cpu multiple times logging in under differnt users and have replaced the mouse & keyboard it's attached too with backups. NOTHING WORKS! My mouse is stuck in the top left hand corner barely touching the apple icon. When I click the mouse, the drop down menu appears so it is communicating with the cpu. However it just will not move/track anywhere! I'm an almost 20 yr mac user having survived a few 'sad mac' faces in the Mac Classic, Performa, & 8100 days, but have never run across something like this before.
HELP PLEASE!!! Would love to know a fix for this, or even what has caused it. In lieu of that I suppose I'd be okay with re-installing my system software as all programs & sensative info is on a seperate HD.
FYI I can't reinstall by rebooting via OS disc because the mouse doesn't work. Any help here?
FYI I do not have (not sure what it's called exactly) the function/preference turned on which allows me to move the cursor with the keyboard & can't get it turned on now as I can't navigate the system preferences windows in a functional manner.
Thanks & PLEASE HELP,
Phillip

Phillip,
I had this problem recently with a 3-year old Mac Pro intel, which was eventually replaced by Apple due to myriad other problems. When the frozen mouse happened, there was nothing I could do. Very frustrating to have the screen boot and the cursor is up there stuck, on the top left corner of the screen. Frozen. I called support several times. They were amazed. At one point they had me buy a cheap USB mouse (I was using a wireless mouse from Logitech and they thought there might be some kind of conflict). The USB mouse didn't work, either. Neither did an Apple mouse when I went out to buy one.
I ended up driving 70 miles to take the Mac to an Apple Store. I think they reinstalled the (Leopard) system in some secret way, because when the mouse was frozen so was everything else and I couldn't open the disk drive to put the OSX disk in there.
Why I'm here right now is that the same thing happened today with my NEW 3-month-old REPLACEMENT MAC PRO using its brand new wireless mouse, and I was hoping to find some insight. Again, a frozen cursor after the boot. Same top-left corner of the screen. Unlike you, when I click the mouse nothing happens -- no drop down.
Luckily, when I hard-rebooted by holding the button in, the mouse cursor came back. This time. Now I am afraid to turn my computer off. Been there done that before. Anyone have suggestions?
Thanks in advance.

Cursor/Pointer Freeze

Whenever I hit the delete key, or use the keyboard to cut or paste, my cursor or pointer freezes or disappears for a few seconds (sometimes up to 5 seconds) and it is getting pretty annoying. I have used system preferences to turn of all trackpad "Gestures". I have also tried changing the tracking and double clicking speed...
My black MB is one week old... running OS 10.4.7.... Anyone have any ideas? Harware problem? Return it? OS problem?

I can assure you that "turning off ignore accidental trackpad input" doesn't solve this problem!
There is something else going on here.
It's as if the computer can't process the input from the track pad immediately when it is working on something else. For example, streaming something, downloading something or ripping something while using the trackpad on something else causes this missing cursor and/or frozen cursor problem.
It doesn't have to be something else that is process intensive for this to happen. I am listening to a stream of audio at 25kbps, and it is occurring as I type this and stop and use my trackpad and ponter now.
The cursor issue is persistent, but not continuous.
I can't believe more people haven't complained about this. Could it be an experience that is something unique to a small number of users?
It still happens if I create a brand new account on my machine.
I may call apple support. But I am not very confident that the person I get will have any solution to offer.
Tom
MacBook Mac OS X (10.4.7) 80HD/1GB Ram/Superdrive

TS2570 iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

Phillip,
I had this problem recently with a 3-year old Mac Pro intel, which was eventually replaced by Apple due to myriad other problems. When the frozen mouse happened, there was nothing I could do. Very frustrating to have the screen boot and the cursor is up there stuck, on the top left corner of the screen. Frozen. I called support several times. They were amazed. At one point they had me buy a cheap USB mouse (I was using a wireless mouse from Logitech and they thought there might be some kind of conflict). The USB mouse didn't work, either. Neither did an Apple mouse when I went out to buy one.
I ended up driving 70 miles to take the Mac to an Apple Store. I think they reinstalled the (Leopard) system in some secret way, because when the mouse was frozen so was everything else and I couldn't open the disk drive to put the OSX disk in there.
Why I'm here right now is that the same thing happened today with my NEW 3-month-old REPLACEMENT MAC PRO using its brand new wireless mouse, and I was hoping to find some insight. Again, a frozen cursor after the boot. Same top-left corner of the screen. Unlike you, when I click the mouse nothing happens -- no drop down.
Luckily, when I hard-rebooted by holding the button in, the mouse cursor came back. This time. Now I am afraid to turn my computer off. Been there done that before. Anyone have suggestions?
Thanks in advance.

Troubleshoot installation problems in Photoshop Lightroom on Windows Vista

This document can help you to resolve system errors that occur while you use Adobe Photoshop Lightroom on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
A blank or flickering dialog box
A frozen cursor or screen
A blue screen
An unexpected restart
An error message such as:
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"Uninstalling: C:\Program Files\Adobe\Adobe Photoshop Lightroom refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location."
Note: If you attempt to install Photoshop Lightroom to a drive that doesn't have the minimum required space available, the installation will fail. You must then completely reinstall to another location that has sufficient free space.
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop Lightroom, Photoshop Lightroom may not necessarily be the cause; it may be the only application that uses enough memory or processor cycles to expose the problem.
To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.
You must be logged on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document may initiate a User Access Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you will not be able to continue with that troubleshooting step.
The steps in this document that refer to the Control Panel are in reference to the Classic view. For information on switching the Control Panel to the Classic view and many other common OS procedures, see Common Microsoft Windows Vista procedures (TechNote kb401275)
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
In Windows Explorer, choose Organize > Folder And Search Options.
Click the View tab in the Folder Options dialog box.
In Advanced Settings, select Show Hidden Files And Folders.
Deselect Hide Extensions For Known File Types.
Click OK.
Note: The procedures in this document are based on the default interface of Windows Vista. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.
Beginning troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Photoshop Lightroom files you created). Always restart the computer after a system error occurs to refresh system memory. Continuing to work without restarting the computer may compound the problem.
1.Make sure that the system meets the minimum requirements for PhotoshopLightroom.
Photoshop Lightroom may not run correctly on a system that doesn't meet the following requirements:
Intel Pentium 4 or equivalent processor
Microsoft Windows XP, Windows Vista, Windows 7
768 MB of RAM (1 GB recommended)
1 GB of available hard-disk space
CD-ROM drive
In addition to these requirements, a video card that supports 24-bit (16 million) or more colors, and a resolution of 1024 x 768 or higher, is recommended.
* Photoshop Lightroom 1.0 will install and run on Windows Vista but Adobe cannot guarantee the quality of the software experience until Adobe fully certifies Photoshop Lightroom for use on Windows Vista.
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control Panel > System.
2. Delete previously installed application files, especially if you had the public beta version of Photoshop Lightroom installed.
To delete files from a previous Adobe Photoshop Lightroom installation attempt:
Choose Start > Control Panels > Add or Remove Programs.
Select Adobe Photoshop Lightroom and choose to remove it.
Close the Add Or Remove Programs window and the Control Panel.
Open Windows Explorer.
If the Lightroom.exe file is still in the Program Files\Adobe\Adobe Photoshop Lightroom folder, delete it.
If the Lightroom Preferences.agprefs file is still in the Documents and Settings/[username]/Application Data/Adobe/Lightroom/Preferences folder, delete it.
Empty the Recycle Bin.
Try to reinstall. If you cannot, continue with the next two sections in this step:
Move all the folders under the Users/[username]/AppData/Roaming/Adobe/Lightroom folder into a new folder on the desktop; name the folder Lightroom Presets. These are the presets that were installed with the application and that you created.
Move all the folders under the Users/[username]/Pictures/Lightroom/Lightroom Previews.lrdata folder into a new folder on the desktop; name the folder Lightroom Previews. If you have a large number of images, you can move this folder back to its original location before you open Photoshop Lightroom, once it's installed. Or you can delete this folders to re-create it when Photoshop Lightroom opens. If there are further problems with Photoshop Lightroom after it's installed, it might be due to corruption in the previews, in which case you need to delete this folder and re-create it.
Try to reinstall.Important: Do not delete the Lightroom Database.lrdb file!
If there are further problems with Photoshop Lightroom after it's installed, these issues may be due to corruption in the preset files you created, in which case you need to remove them and re-create them, or test each preset individually.
Note: If you can reinstall, and if this is not the first time you opened Photoshop Lightroom, then Photoshop Lightroom will look for a library database file. If it does not find a library in the expected location, it will prompt you to create a new library, locate the library, or exit. Exit will close the dialog box, and Photoshop Lightroom will not open. Although you can tell Photoshop Lightroom to locate your library, it's best to put it back in the default location and then open the application.
If you can reinstall, close Photoshop Lightroom and then copy any presets you created from the Lightroom presets on the desktop back into the Users/[username]/AppData/Roaming/Adobe/Lightroom folder.
If you cannot reinstall, then move the Lightroom Database.lrdb file from the Users/[username]/Pictures/Lightroom folder into a new folder called Lightroom Database File and save this file on the desktop. This is your database, if you previously had Photoshop Lightroom installed.
Reinstall Photoshop Lightroom. If you cannot reinstall, continue with the next task in this document.
3. Log in as Administrator before installingPhotoshopLightroom.
In Windows Vista, you must be logged in with local (that is, machine) Administrator rights to install Photoshop Lightroom. If you don't have administrator rights, contact your system administrator for assistance.
4. Check the CD and CD-ROM drive.
Dust or dirt on a CD can interfere with an installation and prevent the CD-ROM drive from recognizing the CD. Examine the Photoshop Lightroom CD for dirt, dust, or fingerprints. Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth.
Verify that the CD-ROM drive can read other CDs. If it can't, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. If it still can't read other CDs, contact the CD-ROM drive manufacturer or the computer manufacturer.
5. Install current Windows service packs and other updates.
Updates to the Windows operating system improve its performance and compatibility with applications. You can obtain Windows service packs and other updates from the Microsoft website at www.windowsupdate.com. For assistance installing service packs and other updates, contact Microsoft technical support.
Important: Before you install a system update, check the system requirements for Photoshop Lightroom (and any third-party software or hardware you may use with Photoshop Lightroom ) to ensure compatibility. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware.
6. InstallPhotoshopLightroomfrom the desktop and use the default installation folder.
Some system components such as device drivers and virus protection utilities can conflict with the Photoshop Lightroom installer and result in an incomplete or failed installation, or they can cause problems when you install to a folder or when you use a path to the default installation folder that contains a special character, such as #. To prevent these conflicts, install Photoshop Lightroom from the desktop, and use the default folder name and path.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
7.Re-create thePhotoshopLightroompreferences file.
Re-create the Photoshop Lightroom preferences file to eliminate problems that a damaged preferences file might cause:
Quit Photoshop Lightroom.
Rename the Lightroom Preferences.agprefs file (for example, to Lightroom Preferences.old) in the Users/[username]/AppData/Roaming/Adobe/Lightroom/Preferences folder.
Start Photoshop Lightroom. Photoshop Lightroom creates a new preferences file.
If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.
8.Install and run Photoshop Lightroom while no other applications are running.
Some applications may interfere with installing or running Photoshop Lightroom. Virus protection programs are meant to stop viruses from installing on your computer. Before installing or starting Photoshop Lightroom, disable other applications, including virus protection programs and startup items (items that start automatically with Windows).
To disable startup items and non Microsoft services:
Quit all applications.
Choose Start, type msconfig in the Search text box, and press Enter.
Write down all unselected items under the Startup and Services tabs.
Click the General tab, and choose Selective Startup.
Click the Startup tab and select Disable All.
Click the Services tab and select Hide All Microsoft Services.
Select Disable All then re-select FLEXnet Licensing Service. If you are unsure whether an item is essential, then leave it deselected (disabled).
Click Apply, and restart Windows for the changes to take effect.
Note: Upon restart, you'll be notified that the System Configuration utility has made changes to the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.
Right-click icons in the Notification Area and close or disable any startup items that are still active.
9. Install Photoshop Lightroom to a different hard disk after disabling startup items and installing from the hard disk.
Hard disk problems can prevent Photoshop Lightroom from installing correctly. By installing Photoshop Lightroom to a different physical hard disk, you can verify if the original hard disk is preventing installation. First, completely remove Photoshop Lightroom from the hard disk.
To install Photoshop Lightroom to a different hard disk after disabling startup items:
Follow the steps in task 8 above to disable startup items.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
Click Change and select a different hard disk in the Change Current Destination Folder window. Click OK, and then follow the on-screen instructions.
Intermediate troubleshooting
If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.
10. Install and run Photoshop Lightroom in a new user account.
Create a new user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, the original user account may be damaged. For instructions on creating a new user account, see To add a new user to the computer in Windows Help or contact your system administrator.
11. Optimize handling of temporary files by Windows Vista.
Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with performance of Windows or applications.
Delete temporary files by using the Disk Cleanup utility included with Windows or by using the following instructions. Make sure that at least 1 GB of free space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk Cleanup. For information about Disk Cleanup, see Windows Help.
To manually delete temporary files:
Note: Windows deletes temporary files when Windows and applications close normally. However, when Windows or an application crashes, temporary files can accumulate on the hard disk. Windows may prevent you from deleting some temporary files as they may be in use. Delete as many temporary files as you possibly can, without deleting the files that are in use.
Quit all applications.
Choose Start and type %tmp% in the Search text box and press Enter.
Delete the contents of this folder.
Note the drive letter where this directory is located.
To ensure that at least 1 GB of free space is available on the hard disk to which temporary files are written:
Choose Start > My Computer.
Select the drive noted in step 4. Right click and select Properties.
Confirm the drive has at least 1 GB of free space.
12. Repair and defragment hard disks.
System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility. You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start > Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
13. Scan the system for viruses.
Use current anti-virus software to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
14. Try to install Photoshop Lightroomon a different computer.
Try to install Photoshop Lightroom on a different computer to determine if the problem is unique to your computer. If the problem is unique to your computer, contact the computer manufacturer; if the problem occurs on multiple computers, contact Adobe Technical Support.
Advanced Troubleshooting
If the tasks in the previous section don't resolve the problem, you may be able to resolve the problem by reinstalling Windows Vista and Photoshop Lightroom, reformatting your hard disk and reinstalling Windows Vista and Photoshop Lightroom, or by determining if hardware is conflicting with Photoshop Lightroom.
Disclaimer: Adobe doesn't support hardware and provides these procedures as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
Note: Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.
15. Log in using the built-in Administrator account.
The built-in Administrator account has a higher access level to the system than a normal local administrator account. By default the built-in Administrator account is disabled. For information about enabling and logging in to the built-in Administrator account, contact your system administrator. You can also refer to this support document on the Microsoft support website: http://support.microsoft.com/kb/926183/en-us?spid=11737&sid=73.
16. Reformat the hard disk, and reinstall only Windows Vista and Photoshop Lightroom.
Reformat the hard disk, and then install only Windows Vista and Photoshop Lightroom from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
For instructions on performing a clean installation of Windows Vista, see document 918884, "How to install Windows Vista" on the Microsoft website at http://support.microsoft.com.
Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Photoshop Lightroom instead of reinstalling them. If the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows and Photoshop Lightroom, try to re-create the problem:
If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, then the recently installed application may be the cause.
If the problem occurs when only Windows and Photoshop Lightroom are installed, then the cause may be hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance.
17. Check for problems with RAM modules.
Ensure that the RAM modules are installed properly and are not the cause of your problem. Do one or both of the following:
Change the order of the installed modules.
Remove all but the minimum number of modules needed to run Windows and [product], and test to see if the problem persists. If it does, replace the modules you removed and remove the others, testing again to see if the problem recurs. If it doesn't, then one or more of the removed modules are the cause. For assistance, contact the RAM manufacturer.

You've tried Help>Updates from within photoshop cs6?
Or this 8.3 updater
http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/8.3.52/setup.zip
If that doesn't work, you can install camera raw 8.3 by following the directions on the following page
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista

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