Frozen - help please!

hi,
had to restore my ipod the other day, had a few problems getting it to reconnect back to itunes. eventually got it sorted, except for my ipod has the locked symbol on permanantly, and i am unable to access any of the buttons - i cant even reset it!
if anybody can help i will be extremely gratefull
thanks

for some reason my ipod is working again now. i did hit it a couple of times. maybe that helped!!

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