Frozen HP Desktop Envy Phoenix

The keboard is not responding, the mouse is responding and I can move it aound the screen but cannot click anything. When the mouse moves there is a lag. The screen is just a green screen. I have tried to bring up the task manager but cannot click it to open that screen. I was unable to shut down the computer as the mouse does not engage, so i did a hard start, files show. But still no response from the keyboard or mouse.
There were no error messages that came up. Operatorating system is windows 8. No changes to the system were made prior to the issue.

Hello Bryan29,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that the keyboard and the mouse for your desktop are not responding as they should, and I would be happy to help you in this endeavor! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
What bit-version of Windows 8 do you have installed on your computer?
Has your computer completed all of its important Windows Updates?
Have you updated your HP drivers using the HP Support Assistant?
Is this an on-going, or recent issue?
Is the mouse and keyboard wireless or wired to your computer? If they are wireless, does a wired keyboard or mouse work in their stead?
In the meantime, I recommend following this document on Wireless Keyboard and Mouse Troubleshooting. This should help with the responsiveness of your computer's peripherals.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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8.1 64 bit Desktop Envy Phoenix Slow running system

I just purchased the »HP ENVY Phoenix 810-130qe CTO Desktop PC
I have updated all required updates, updated firmware for router and modem. The system is running 8.1 64 bit, in Windows 11. It is continiously freezing on webpages. it stops scrolling to reload, This problem is in hotmail.com (direct from explorer), myfitnesspal.com, facebook, foxnews.com. It is becoming very frustrating on a very expensive desktop directly purchased from HP. My husband has a new ASUS 8.1 and has no problems with downloads or uploads or freezing. I am within my 20 day return of this system. And I did return this same system a month ago due to this same issue. Please help in this. If Windows 11 and 8.1 are having issues, please let the consumer know that it is being worked on.

Update!      so far 2+ hours and not a single freeze or slow load.
I was on Microsoft.com forum site:
http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-explorer-with-windows-81-very...
And I believe I've got the help to fix the problems. see link above.
The problem is HP SimplePass, specifically, OPBHOBrokerDsktop.exe and HPSimplepassBHOBroker. Killing both of those processes solved the problem. They are running by default on the new machines.
I uninstalled HP SimplePass and all is good.
A web search of SimplePass Windows 8 brings up hundreds of hits where people are having difficulty with it working on Win8.1. Fact is, working or not it's killing performance in a big way.
Woohoo!!!    so far so good!           After hours this week working with internet provider, router, and HP.    Simple answer!!       Hopefully HP can work on the issues in HPSimplePass,   but in the mean time I"m not running on my system.

Envy Phoenix desktop Freezes and Event ID 7

I am on an Envy Phoenix 800-060, running Windows 8.1, fully updated. Freezes will occur at any time, and the only way to get past them is to do a hard reboot. Occasionally, I can wait 10-15 minutes and the system will come back to the living slowly, but not often.
After checking the Event Viewer, I noticed there were around 700 drive errors (Event ID 7) in the past 24 hours. The only drive plugged anywhere into the computer was the main harddrive (1 TB) and the recovery HD (20-ish GB, not sure as my desktop is currently catatonic). Is it safe to assume the main HD is dying? I would be okay with just buying a new one and a copy of Windows 8.1. I just want to be sure it would fix the issue.
Extra info: I have done everything from disabling the dynamic tick, to System File Check(SFC), and Deployment Image Servicing and Management tool. None of them affected the death-freeze.
The SFC was unable to fix a file(s)
DISM seemed to fix what SFC failed to fix
EDIT: I posted this when an error check on the main HD (supposedly) had 12 days left to finish. It finished, but with no errors detected.
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The guide that I reviewed for your computer mentioned SMART. However, it appears there is a difference. It appears that the hard drive has failed. Therefore, I don't believe that the Recovery will work. You can give it a try, however.
When you replace the hard drive, you should assure that the new drive is the same size or larger than the current drive. Here is a guide that you can use after replacing the drive. It is for Win 7, but it should be close to the same as Win 8. It will give you the main idea of how to proceed.
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Upgrade My HP ENVY Phoenix 810qe Desktop

Hi I Have HP ENVY Phoenix 810qe Desktop With Windows 8.1
Can I Replace My NVIDIA GeForce GTX 745? With The NEW NVIDIA GeForce GTX 970?
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Thank you for the additional information.
There are two main considerations when adding a video card: 1) the wattage that it takes to run it properly and 2) the length of the card.
You can determine if the card will fit by making a template and trying it in the space provided. It should fit with plenty of room for good airflow. You should add an inch for any additional PCIE power connectors
Here is the computer. It has a 500W power supply unit (PSU). The GTX 970 requires a PSU of at least 500W. The PSU in the computer would work if you didn't do any further upgrades. The length of the card that I reviewed was 9.5". HP offers a GTX 745 4 GB card. These cards are made specifically for HP.
As you can see in my signature below, I have an Envy Phoenix 810-135qe. It is a great computer. I added a Samsung EVO 840 SSD. This made it even faster.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
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Upgrading Graphics Card on HP Envy Phoenix 810qe Desktop

So a little while ago I got a new Envy Phoenix 810qe Desktop (the windows 8 version) with the following customizations: 4th gen Intel i7-4790k @4.0 Ghz, 16Gb DDR3-1600Mhz (2 DIMMs), 2 Tb 7200 Rpm SATA Hard Drive, 16 Gb mSATA SSD cache, HP WLAN 802.11 ac 2x2 DB MCard BT WIDI, 15-in-1 Multi-slot Media Card Reader, 6 USB Ports (Front/Top), Audio [Front 4USB2.0, Top 2USB3.0], 4GB Nvidia GeForce GTX 745. I want to know if I could put in an Nvidia Geforce GTX 980 graphics card in place of the GTX 745. Reading from this post on the forum (http://h30434.www3.hp.com/t5/Desktop-Hardware/Upgrade-My-HP-ENVY-Phoenix-810qe-Desktop/td-p/4679014) I know that the computer has a 500w PSU. But in the post it seemed like the person asking the question just had the base computer and hadn't customized it, and I'm left wondering if the customizing I did to my computer has taken up more watts from the PSU. Since I know that the GTX 980 would need all 500 of the watts that my computer has to offer I want to know if my computer might still be able to run this beast of a GPU. Anybody have any ideas? If not I think I can just settle for a Geforce GTX 960 because that only needs 400w of total system power. But I'm not even sure that could work on my current computer either. Any Help???
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Hi,
There are many models of the 810 series.
Please post the HP product number for your PC. How to Find the HP Model Number and the HP Product Number or let HP automatically find your PC model number and HP network attached printers. This will allow others to review your issue, make suggestions and review your responses. This is usually the best way to get assistance.
The power draw of the NVIDIA GTX 980 can vary depending on the card. You may need either two eight pin PCI-E power connectors or two six pin PCI-E power connectors and a power supply minimum of 500-600 watts depending on the particular graphics card.
BTW -- The link that you posted is broken.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Facebook won't load on HP ENVY Phoenix 810-135qe CTO Desktop PC running Windows 7

I just bought a new HP ENVY Phoenix 810-135qe CTO Desktop PC running Windows 7. It arrived Tuesday. I set it up, and for some reason it will not run Facebook on either of the browsers I use (Internet Explorer and Chrome).
I uninstalled and reinstalled Chrome a couple of times, uninstalled the trial of McAfee and installed the Norton antivirus software I bought. Cannot figure it out. Facebooks works fine on all over devices in my home, so it is not a FB issue. Any ideas?
Thanks!

Thanks, Harry. I may have gotten it fixed... I downloaded and ran AVG (I've used it on other computers with no problem) and it flagged a program called browser something-I-don't-remember-what as suspicious. This program may have come installed on the computer and an icon for it was showing up in the hidden icons. I don't believe Norton or the McAfee trial spotted it.
I uninstalled the suspect program and opened Chrome. A message then popped up, and I believe it was from AVG, telling me that Chrome was configured to use a proxy server but I didn't have one specified. The msg gave detailed instructions to go to the Advanced settings in Chrome and select the LAN box and then uncheck the box telling it to use proxy servers. I hadn't been this deep into the Chrome settings before. In other windows when I was asked if I wanted to use a proxy server I said no. Once I unchcked this box, Facebook booted up on both Chrome and Internet Explorer. Actually, when I was installing Norton, some proxy server settings popped up and Norton advised me to delete them if I had not specified them. Since we don't use proxy servers, I did. But FB didn't work before I installed Norton.
I had not heard of the iPv6 launch. I will check my adapter setting and see what is selected. If everything is still working on that computer today, I won't disable anything. Thanks again for your help!

HP ENVY Phoenix 810se Desktop not Loading

Hello,
I didnt find any recent post regarding the HP ENVY Phoenix 810se Desktop with Windows 8.1.
My Envy is currently stuck in the screen just after the HP symbol is displayed. PC starts, HP symbol appears, "Please Wait" appears wth dots circling on a black screen, screen turns blue-this is where stays. Nothing I do changes it unless I hit the power button.
This started last night. I logged on like normal, stepped away to the watch the Sons of Anarchy that i had DVR'd. When I returned 20 minutes later, I saw 4 lines of the repeated statement. Something along the lines of boot discuss not found.
Any support would be greatly appreciated.
Best,
Dave
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Steadyhand, welcome to the forum.
The error message that you are receiving normally means that the hard drive has failed. I suggest running SMART from the BIOS. This will tell you if it has failed.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Can I install a SSD on an optical drive in a HP Envy Phoenix

I just purchased a customized HP ENVY Phoenix Desktop - 810-350se CTO with a Raid 5 configuration (3 x 2 TB), but I noticed and researched that it seems that is better to have a SSD installed to have your computer access data faster, of course, I want to use it for the OS installed on it. So I have two questions?
1.) Can I change the configuration so I can add an SSD on a optical drive? (This will be the 4th drive). Since I am already using 3 HDD on a Raid 5 configuration and there wouldn't be any more space left, I am assuming that I can only use an empty optical drive space and install an SSD?
2.) Is there a limitation of how many drives and capacity HDD can be installed on the motherboard?
My proposed solution is to keep the 3 HDD and install a 4th drive (SSD) on the optical drive and use it for the OS (Windows 8.1).
Any suggestions and/or recommendations is highly appreciated it.
Thank you.
3rd Generation Intel(R) Core(TM) i7-4960X processor
•4TB 7200 RPM SATA 6G RAID Hard Drive
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Hi,
Your PC is already using a Windows 8 boot loader and if you load the SSD in UEFI mode then you will add another Windows 8 boot loader to the eligible boot device menu. This will lead to confusion. I would suggest that you avoid this situation by trying the following procedure:
Be sure to create the external HP recovery media
Install the SSD on port 1 or 2
Disable secure boot in the BIOS and switch to legacy mode
Boot into the Intel OPROM and rebuild the RAID 5 array
Boot back into the BIOS and enable UEFI mode
Boot the external HP recover media and load the SSD (SSD recommended size is 240 GB or larger)
Once you are up and running then go into Disk Management and format the RAID array as GPT
The above procedure may or may not work but it's what I would first try.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

When waking up from standby, monitors power up but no picture is displayed. HP ENVY Phoenix h9

Product: HP ENVY Phoenix h9 PC Series
Product #: H3Y51AA#BL
Model: h9-1387
OS: Windows 8 64-bit
Monitors: DELL 2407WFPHC x 2
Updated graphics drivers to latest non-beta version.
Hello,
Since purchasing my PC a few months ago, there has been one "display" problem after another. This is the current problem:
When stepping away from my computer, I lock it via Win+L and shortly after my monitors turn off. When returning a short time later, I attempt to wake up (But not really "wake up"... To try and fix previous display problems, I've already disabled hibernation and sleep options) my computer by moving my mouse. This causes the monitors to exit standby and power up, but all that is dispalyed is black screens when I should have been presented with the login screen.
Mouse and keyboard clicks do nothing and I'm stuck at black screens. To continue, I press my PC's power button which causes the hard drives to spin-up and shortly after the computer turns off. I press the power button again and the computer boots to the login screen where once I enter my password, Windows loads and all my programs etc are displayed as they were before I locked my PC.
You can see previous problems I've had listed below, hopefully they will also help you detect the cause of the current problem.
Please help.
Thanks!
Peter
Previous problems that I've had:
1) When waking from hibernation, the computer would not wake monitors from standby leaving no way to login and save work. Hard reboot required. Solution: Disable Windows hibernation features.
2) Error along the lines of "Display driver failed and have recovered". Possible solution: Disabled hardware acceleration in Firefox.
3) When waking from standby, I find my 2 monitors have merged into one, and at a different resolution than normal. Once entering password to login, programs that were on seperate monitors are now on the same monitor. Right-clicking the desktop and selecting "Screen Resolution" -> "Detect" would set the monitors back to normal until the problem occurs again. Possible solution: Updated graphics card driver. Not sure if this problem has been fixed, it may have just been covered up by the new problem mentioned above.
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Hey peterallcdn,
I'm sorry you're running into this resuming from sleep issue. Sometimes services that are trying to resume can cause issues like this. I would suggest trying a clean boot (booting with only essential system services running) and then seeing if it resumes from sleep properly.
Here are the steps to disable non-critical services:
1. Windows + Q to bring up Search
2. Type 'msconfig' and press Enter
3. Click the Services Tab
4. Check the Hide All Microsoft Services box
5. Click the Disable All button
6. Click Apply and Restart
When you restart Windows should only load essential system services, no 3rd party software. Lock the computer and let it go into sleep mode as you usually do and then try to resume from sleep. Let me know what the result of that is.
I have seen other cases where Google Talk or antivirus programs will prevent the computer from resuming properly.

New drives that would work in my ENVY Phoenix 810

Hello,I am looking to add a new harddrive and a ssd drive to my ENVY Phoenix 810qe Desktop,Anybody have any experience with this can tell me what I need to do? I would like to know what brand drives I should get, also any brackets and screws I would need.would any 3.5 wd hardrive fit into the slots?..Thanks!!!

Hi,
Please post the HP product number for your PC. How to Find the HP Model Number and the HP Product Number or let HP automatically find your PC model number and HP network attached printers.
Most 3.5" hard drives and 2.5" SSDs will functionally work in your PC.
The big challenge is finding the correct adapter, screws and possible slide guides.
HP Partsurfer would be the place to start for acquiring the required hardware.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

HP ENVY Phoenix h9-1420t CT slows down 100x after 30 minutes of startup, requires constant reboot

Windows 8, now Windows 8.1 does the same. After about 30 minutes everything is so slow.
For example: at first start, start up Control Panel is less than 1 second. After 30 minutres, Control panel takes 1Min 45 seconds to open. A Internet Explorer search goes from 1 second to over 1 minute.
Control Panel shows less than 3% total CPU and only a fraction of the total RAM is used. There are no strange applications running.
Running Paid version of Kaspersky. Run Microsoft Defender - no virus or registry errors.
Twice HP support instantly determines (with no facts) that it is a "virus" and had me install the Windows 8 OS from scratch. This didn't change anything either time. I am a little upset at all that time wasted because it requires installing all of the updates, then MS Office 2013. That is all we are trying to use on this machine. It is not a gaming or web surfing machine. We can't use it for MS Office because it failes to respond after about 30 minutes.
I have updated all the November drivers for motherboard, drive and others listed.
I manage over a dozen computers, this is a problem for the HP Envy Phoenix since day 1.
We are holding off on ordering any more HP in 1 qtr 2014 if this can't be fixed.
We won't accept it has a virus again unless HP can at least provide some proof or reasonable instructions.
We are very open to getting this fixec, but have spent over 100 hours of time and lost huge productvity. Our employee is working on an XP machine so they can stay more productive.

Hi Tesla3D,
One item of possible interest in your post is running both Kaspersky and Windows Defender.
You should turn off Defender in Control Panel.
That could be what is slowing down your system.
Note to self, check date of post!
Jaco
****I am not an HP employee****
Please give a" Kudos, Thumbs Up" if advice received is relevant or" Accept as Solution" to assist other forum users having a similar problem.
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HP Envy Phoenix shuts down when gaming

Hello!
So I'm having some problems with my brand new computer. I'll dump the info below. Anyway, it works perfectly fine with other processeses such as Photoshop and Chrome, though the moment I launch a game that has anything higher than 2D graphics, it will crash, shutting down a mere 5 - 10 minutes after launching and playing the game. While playing, the graphics render perfectly and there is no lag whatsoever. But it'll just shut down with no warning at all after a certain period of time.
I've eliminated hard disc problems as well as software viruses, since I've tested the games on other computers. If it helps, the games I've tried to play are the Sims 3, Skyrim and Phantasy Star Online 2. There's no overheating, and the CPU looks perfectly fine from what I can see.
HP ENVY PHOENIX 810-192d Desktop PC
Windows 8.1
Processor Intel(R) Core(TM) i7-4770 CPU @3.40GHz
RAM 16GB
x64-bit
NVIDA GeForce GTX 760 (192-bit)

Hello again Akairuka,
Since the computer shut down without warning in the middle of the hardware test, I recommend backing up all of your important information, and performing a system recovery of your computer. To do this, please follow this document on Backing Up Your Files (Windows 8) as well as this resource on Performing an HP System Recovery (Windows 8). These steps should help you restore your computer back to its original factory settings.
Once your computer has been restored, please re-install one of the video games that caused the issue in the first place. If the problem persists during gameplay, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this helps!
Have a great weekend!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

SSD Cache in HP ENVY Phoenix 800-445qe doesn't seem to be installed right

I have a newly purchased HP ENVY Phoenix 800-445qe which includes what's supposed to be a 16gb ssd cache. Running WIndows 7 Pro 64.
The ssd drive was factory installed so it shows in Windows as with the name DATADRIVE1 (doesn't sound like it was intended as a cache, does it?) and it shows as drive E:. My understanding is that if it were really installed as a cache, it wouldn't be showing as a drive in Windows Explorer.
The HDD was set as ACHI in BIOS, not RAID. The Intel RST screen in firmware (accessable through Ctrl-I) shows both drives as non-RAID Disks. The HP support assistant shows the Intel RST x 64 driver v 13.2.0.1016 installed.
Elsewhere on the HP site is a support article with the title: A Seondary 16 GB Drive Shows up in Windows 8 File Explorer, which is the problem I'm having except, I have Win 7, not 8; it says to download a softpaq with release notes that say it only applies to HP ENVY HP-8 systems and requires Win 8; it's fix is to install Condusiv ExpressCache, which I'm under the impression is an alternative to Intel's RST, not something that works with it. So that doesn't seem to be the fix I'm looking for. HP Tech Support's helpful suggestion was to find a local computer dealer an pay them to fix it. (Yeah, right.)
Does anybody here know how to get this thing working?

There ain't no such thing in the Control Panel. *sigh*
Let me jump off in a very different direction, because as this point I've probably wasted more time on this than the cache can ever save me over the life of the system....
I have a 128GB SSD on order that I was going to install as my data drive, and then keep it backed up on a partition on the HDD. That's almost twice as large as my OS+Programs partition on my current XP machine. I'm thinking maybe I should bail on the whole cache thing, install the 128GB drive as my OS+Programs drive, and set up the 16 GBs as a data drive (since it seems to be set up that way already anyway. That's a little small, but I can make it work if I move older data files to the HDD as a kind of near line storage.
Unless you know of a reason I can't do that--like the mSATA SSD won't work as a drive--the question then becomes, how do I set up the 128GB SSD as the OS drive? I see two possibilities:
The first would be to use the HP restore image function to initialize the SSD, so it has the EFI partition with the Boot information, and then use Norton Ghost to restore the Ghost image I've created from my now customized Drive C (removing bloatware etc) to the new SSD.
The second--which could be a lot easier-- would be to make a ghost image of the entire drive of the current HDD and then use Ghost to restore the image to the 128GB SSD.
Do you know if either or both of these approaches will work?

Windows 7 64bit USB 3.0 driver for HP ENVY Phoenix 810-200nc

Hello,
I bought HP ENVY Phoenix 810-200nc with windows 8.1preinstaled. I wiped up win 8 and install windows 7 proffesional 64 bit, but USB 3 dont working (mouse, keyboard its ok, but external disk no), USB 2 it's absolutely ok. THX.

Can you post the PCI\VEN character string for the USB device that lacks a driver?
The following image is an example. Right click any device without a driver and select properties to invoke the properties window. See the cues I pointed out in the Properties window to get to the PCI\VEN character string.
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Envy Phoenix Crashes While Streaming Video on Dual Displays

Last week Thursday my brand new Envy Phoenix 800-030qe was delivered. I pretty much maxed it out Win 8 Pro, Haswell i7-4770K , GeForce GTX 660, 256 GB SSD. I also ordered dual 27” monitors, the 27xi model.
When I play two videos in full screen simultaneously, one on each monitor, after a few minutes, the computer will just automatically reboot. Last night I had Sunday Night Football streaming on one monitor, while watching a lecture on YouTube and it crashed, Saturday I was trying to play a video podcast while wanting to check out a specific scene on a movie on blu ray and it crashed. Call me old fashioned, but I still use Winamp as my media player. I’m using the latest version, and I like to use the Milkdrop visualization, when I have it going full screen on both displays the computer reboots after a few songs.
I’ve always been an HP fan, and I was under the impression this computer, especially considering what I paid for it, could not only handle what I want to do today, but what I will want to do 5 years from now. I though the combo of this video card and this CPU and the liquid cooling would be able to handle dual video streams with a breeze. I have a Dell Octiplex at work, running a Ivy Bridge i5 and a lesser video card from ATI/AMD and while I was out earlier I had Winamp streaming with the Milkdrop visualization spanned across both of my Dell 24” displays and in the hour I was gone it did not crash.
Any ideas? I was going to do a System Restore Wednesday night, install 8.1 when it comes out on Thursday and see if that helps. If Not I’ll still have almost 2 weeks and I’ll probably end up sending this thing back. It's a shame, I really had high hopes for this PC.

Hi racrdan,
With regards to your computer shutting down when streaming two different videos across your two monitors, I have included the document for troubleshooting lock up and freeze ups here. As far as hardware capability you certainly should be able to do those multiple tasks without issue. This leads me to believe we have a software issue/conflict. So with regards to Step 2: Using System Restore, obviously you don't need to do this step since it has always behaved this way. I would at this point try another media player such as VLC, to see if you can recreate the crash/ lock up.
Please let me know what happened during steps, thank you.
I worked on behalf of HP

Frozen HP Desktop Envy Phoenix

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