Frozen ipod after the update and it won't turn off
After the 2.0.1 update itunes wouldn't recognize my ipod touch. I ran the diagnostics and no iphone or ipod touch was found. My computer knows it's there but itunes doesn't detect it. The ipod is frozen on the screen with cracked apple and the load circle right below. It's been like this for about 6 hours. I at least just want to turn off the ipod. I've tried all kinds of methods to remedy this but nothing works. I'm afraid the ipod might get damaged being like that for so long. I would appreciate it if someone can help. This is so frustating.
This happened to me last night. My screen was frozen with the "cracked" Apple logo. I thought it was toast. I decide to give it one more try. This time I held the top On/Off button until it rebooted. I had it for several seconds (I don't know how many seconds, but it seems like almost 30). I may have held the "Home" button at the same time.
When the IT rebooted, everything was fine.
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I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
My ipod isn't turning on. I even plugged it into the computer and it won't turn on. What do I do?
My ipod isn't turning on. I even plugged it into the computer and it won't turn on. What do I do?
Try here:
iPod touch: Hardware troubleshooting
Alos, see if placing the iPod in recovery mode will allow iTunes to see the iPOd so you can restore it via iTunes. For recovery modes see:
iPhone and iPod touch: Unable to update or restore -
I've downloaded iTunes 12.0.1.26 3 times after the update and it still doesn't work! Every time i start it up it comes up not responding, why is this happening? how can it be fixed? I currently cannot use iTunes!!!!!!
Hey High Socks,
Thanks for the question. If I understand correctly, iTunes isn't working when you try to launch it. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
HT4623 my iphone wont accept my sim after the update , and so it don,t complet turning on
my iphone wont accept my sim after the update , and so it don,t complet turning on .
It hasnt been jailbroken has it?
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There was add one and i lost it after the update and i don't remember it's name
there was add one and i lost it after the update and i don't remember it's name
it was add-on to show me the source of any click able content
like pics on twitter or Facebook
also the videos on youtube
and it showed a little icons with small pic shape on it with different colors
and also sometimes with a small lock shape on it
now i need to know what this add -on name or how to get it backAdd-ons are not auto-deleted as far as I know...
It's possible that the extension or userscript simply doesn't work correctly in Firefox 22 due to a change in Firefox. If you look at the add-on pages, often the reviews will mention whether the add-on is broken in a new release. -
I accidentally dropped my friend's macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!
I tried to turn it off and it didn't work... and I held on to the shift key too and it still doesn't work..
Please help me..Accidental damage is not covered under Apple warranty. And it seems there is much accidental damage. Only a Genius Bar tech looking at it can tell how much it will cost to repair.
Cost to repair will be high, I suspect (though Genius Bar will confirm/deny.
There is no gentle way to say this sir/ma'am ... someone will need to pay for your friend's MBA repairs. -
I downloaded the lateest update and I can't turn off my apps like I did on 6os. The 7os is different and I can't seem to find out if apps turn off now by just closing them. Can anyone explain this to me? Please
Double tap the Home button and swipe the app preview page up
iOS 7 also allows apps to run while they aren't open.
You can manage these here:
Settings > General > Background App Refresh -
My ipod will not connect to itunes. I reset the ipod touch. uninstalled itunes and installed it. Turned off firewall however the device manager still does not show Apple mobile device usb. What should i do next? I have windows 7.
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
My ipad is stuck inbetween on and off. The screen is black with the white apple in the middle of the screen. It won't turn off and won't come completely on. Anyone know what is wrong?
See if this lets the iPad start up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Frozen IPod after installing update
I downloaded the update for my IPod Touch on 6/22/10. When opened it had changed to a large format screen and the controls are not accessible. First I tried a Reset with no change. I connected it and did a Restore and Synch. There is no change. The IPod is frozen--It goes to sleep and can be woken but no responses to any touch.
What happens when you connect the iPod to the computer and try to restore?
You said you did an update. Update to iTunes? To iOS on iPod?
Se:
iOS: Not responding or does not turn on
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
Frozen iPod after iTunes update?
Is your iPod frozen on the "Connect to iTunes" screen? Mine is too. Not really sure what's going on there, but I have a feeling it has to do with the recent upgrade. Think back to the big Zune crash of 2008 or whatever year it was. Zunes all over the world were going down thanks to a glitch in the system. Similar situation? Yeah, I think so.
What happens when you connect the iPod to the computer and try to restore?
You said you did an update. Update to iTunes? To iOS on iPod?
Se:
iOS: Not responding or does not turn on
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
When my brother plugs in his iPod touch, it shows he's syncing from itunes. He isn't syncing anything though and we've tried charging it but it won't turn off or on.
We tried to turn it off but it wouldn't do anything. Does anyone know how I can fix this?Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
What does it mean when I turn on my mac there is a file on the screen and it won't turn on?
What does it mean when I turn on my mac and a picture of a file comes up and it won't turn on? I hold the button and turn it off and try again and sometimes it goes on and other times the file comes back on.... do I have a virus? What should I do?
No, you don't have a virus, but if that folder has a flashing '?', it means your Mac can't find its' system:
http://support.apple.com/kb/TS1440
or, other possible causes:
http://support.apple.com/kb/TS2570
Take a look at those and see if any of those suggestions help. -
Frozen ipod after new updates, will not recover, error codes 1601 and 1602
i updated my ipod last night, was working fine, turned off, then on again this morning. was working fine this morning for a while, then went completely blank, will not start up, just completely dead. i have tried to restore,several times and get error code 1601, and 1602. have tried restarting my computer,checking for updates, restarting my itunes, using another computer, tried another lead, and everything else suggested by support. it will just not do anything. has anyone got any suggestions, please.
I would suggest that you put your iPod into the recovery mode and restore it. Next time something like this, it is better to start with the more basic troubleshooting steps first before trying to restore. The two easiest are restart and reset.
Try these steps with your touch.
1. Unplug the device from your computer
2. Turn the touch off - hold the Sleep/Wake button down until you see the red slider and turn the device off. Note: this may not work. If not, go to the next step.
3. Start iTunes
4. Hold the Home button down and keep holding it down while you plug your iPod back into your computer.
5. Keep holding the button down until iTunes tells your "that an iPod in Recovery mode has been detected".
6. Let go of the button and follow the on screen instructions to restore the touch.
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