Frozen ipod, won't start up in itunes or in windows xp

I've a 5th generation ipod which is frozen, and it won't start up in itunes, nor is it visible in windows.... can somebody pls tell me how I get it work again.. I've allready downloaded the latest version of itunes..

Maybe you should try at "Connecting the Fifth Generation iPod to Windows"
http://discussions.apple.com/forum.jspa?forumID=807

Similar Messages

Connecting iPod won't start updating from iTunes?

When I have connected my iPod to my PC recently, the "Do Not Disconnect" message comes up okay on my iPod, the PC can see it but iTunes ignores it entirely. In other words, iTunes just sits there and refuses to start updating.
I have rebooted, restarted, reset, etc, all to no avail. iTunes simply can't see my iPod. Any thoughts as to how to update my iPod?
Thanks, Brian

What did you use to covert them? The iPod has rather specific conversion requirements where as iTunes is a bit more relaxed. So it is perfectly reasonable to have video files that will play in iTunes but are not right for the iPod (bit rate too high, etc.)
GUIDES TO: Converting Video for iPod - Mac & Window
http://forums.ilounge.com/showthread.php?s=&threadid=123067
Patrick

My iPod won't show up in iTunes but it does in my pc, isn't iTunes problem!

My iPod won't show up in iTunes, but it does in My Pc. And I want to say that is not an iTunes problen, cause I have an iPod nano, and it works perfect with iTunes and with windows. My iPod won't show up in any computer at all, so I have read all the articles here in Support, and none of them give me a solution. I need to restore my iPod but I can't cause doesn't appear in the source list in iTunes. Do I have to send it to Technical Support? Please Help Me someone, cause I've been posting messages for one week now, and I haven't got an answer!! Pleaseee!!

You can try putting it into disk mode to see if it makes it easier on iTunes to recognize it.
To put your iPod into disk mode:
1) make sure your hold switch is OFF (NO ORANGE SHOWING)
2) hold the menu button and the center button at the same time for about 6-10 seconds until you see an apple logo
3) AS SOON AS you see the apple logo, release the two buttons and hold down center and play/pause
4) If you've done this properly you should now see Disk Mode Ok To Disconnect with a checkmark (when connected to your computer you should see Do Not Disconnect with Disk Mode at the top)
After you have the iPod in disk mode...see if iTunes picks it up then.
Keep me update.
-Wyett

My ipod won't come up in itunes, what do i do?

My ipod won't come up in itunes, what do i do?

Uninstalling/ reinstalling iTunes does not affect your music. You may also want to consider reinstalling the iPod software that came with your iPod, as well as restoring the iPod. Instructions here:
WARNING: This will erase everything on your iPod. If it's all on your computer already, no worries.
http://docs.info.apple.com/article.html?artnum=60983

My Ipod won't sync to my itunes, it has before but now the button that says 'sync ipod' is grey and won't let me click it. Why is this?

My Ipod won't sync to my itunes, it has before but now the button that says 'sync ipod' is grey and won't let me click it. Why is this?

Did anything happen to the computer? It appears that you are trying to sync to another iTunes library since in that case you can only sync with one iTunes library.

Aaargh! So frustrating, another "My Ipod won't start" problem.

Hi there,
My 60gig video Ipod won't start. Yes, I've searched through other posts, the support pages etc to find a solution but to no avail.
I followed the 5 Rs (except the one that deletes all files), tried different usb ports, plugged the ipod straight into the wall, tried toggling thousands of time but no luck.
I believe the problem was cause by the battery being completely drained. I have tried recharging it using my comp, my girlfriends comp and straight into the wall. Still doesn't work.
Please help someone! Thanks in advance for reading and commenting.

Quite honestly if you've looked at these and nothing helps, it probably needs service.
My iPod won't turn on.
My iPod won't wake up.
iPod battery doesn't charge.

Ipod won't sync with my itunes

Hi,
I recently reinstalled my OS on my laptop (xp) and now my ipod won't sync with my itunes. It recognises that the ipod is there, I have restored the ipod using this itunes. I have uninstalled and reinstalled itunes and it still won't sync. I have an NYEparty tomorrow that I want to use a playlist I have on my itunes for so would be handy if I could get the playlist onto my ipod by then! Any help much appreciated!
Cheers

Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

I am trying to sync an old ipod nano (2nd generation) to my itunes on a windows pc but the itunes doesn't recognize the nano and says that it is synced with another computer. Unfortunately, I don't have the old computer now. How do I sync this nano to itu

I am trying to sync an old ipod nano (2nd generation) to my itunes on a windows pc but the itunes doesn't recognize the nano and says that it is synced with another computer. Unfortunately, I don't have the old computer now. How do I sync this nano to itunes ?

See Recover your iTunes library from your iPod or iOS device.
tt2

My ipod is getting recognized neither in itunes nor in windows. What do i do?

My ipod is getting recognized neither in itunes nor in windows. What do i do?

Place the iPod in Recovery mode and then connect to your computer and restore via iTunes.

Help my IPOD won't start PLEASE HELP

It gives me the apple screen and then switches into the foloer with an exclamation point and i don't know how to get it out. I have tried restarting, and plugging it into the computer doesn't do anything. It is charged, please help.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My ipod won't start. It only show the apple sign for a second than restart

Hi i have a ipod classic 80 gb
I try to sync it to my itunes but i just won't start, also i don't thing my ipod is charging anymore.
It only show the apple sign for a sec. than restart again and again,

Hi PBAYARD,
I see that you are experiencing an issue with your iPod classic. Here is an article for you that will hep you through some troubleshooting steps regarding this issue:
iPod: No power or frozen - Apple Support
https://support.apple.com/en-us/TS1404
Take care, and thanks for visiting the Apple Support Communities.
-Braden

IPod won't show up on itunes or mac, freezes, and doesn't play bought songs

Okay i have four issues with my iPod
1. It won't show up on iTunes or on Mac desktop
2. When i plug it into the USB port it freezes and say 'Do Not Disconnect'. It will not come out of this
3. Every single song i have bought won't play on my iPod. They transfer fine, but when i click on a bought song it simply skips over it
4. I authorized this computer but songs still need authorizing, and i have already authorized them
So we bought a new Mac and i plugged in my 30 GB video iPod for the first time. It showed up in iTunes then so i synced it to our new computer. Then i tried to listen to my bought songs and they simply wouldn't play. The iPod just skipped over them. I had one song out of three hundred or so that were bought actually play. Then i tried reauthorizing my new computer and getting rid of all the old computers that had been authorized. That didn't work, and the songs that actually needed to be authorized wouldn't be authorized even when i clicked on them.
So then i unplug and just listen to it as is for awhile but then i try plugging it in again and it just doesnt show up on my Mac desktop or iTunes. And the screen becomes frozen with the same message, 'Do Not Disconnect' I wait for a half an hour for it to show up and it never does. I have no choice to unplug it and then it is still frozen with that same message. Five hours pass, and it is still like that. It finally goes off and then it simply doesnt work. So i plug it in to my charger and its fine except the whole not playing bought songs business.
Please i beg if you have any answers to any of these problems HELP!!!!!

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod's battery doesn't charge
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
Microsoft Support - A computer that is running Windows XP cannot detect a USB thumb drive, an Apple iPod, or an external hard disk drive
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Update 7.43 to 7.6 - iTunes won't start but have iTunes.exe Task

Hi There!
I updated my Company-Computer from iTunes 7.4.3 to 7.6 and now iTunes won't start.
All it does is: It shows the waitcursor for a few seconds and I get a Task in the Taskmanager that says iTunes.exe
But it won't show the EULA where I am asked to accept Apples Terms.
I updated my Laptop too and that works fine.
I checked all the Services that where running (on both systems) and they where identical.
What else could prevent the EULA window from appering? And if I acceped the EULA would iTunes start ok?
Has anyone had the same problem and what could I do?
So far I deinstalled iTunes and everything else (AppleLike) and cleaned the registry of all iTunes and Quicktime branches. After a reboot I installed it again - so far it didn't help.
Has anyone an idea what I could try else (reinstalling windows ist out of the question since it is may workplace PC; everything else works fine.
Thanks in advance
René

Hey Everyone,
I am going to add to the long list of outrage. I JUST purchased (like literally...9 hours ago...) an 8GB iPod Touch and after installation I ran into the EXACT same problem. Since I am a new owner this is the first time I have iTunes installed on my computer. So of course I downloaded the most recent version (as instructed). Like everyone else in this thread is saying, you try to open up the iTunes application but the GUI doesn't appear at all. Apparently "something" is running because its process is active in the Task manager but there is nothing on my screen! What's the problem here??? I've done everything short of reinstalling XP (thats actually kind of unnecessary as you shouldn't have to uninstall an entire OS just to get an application to work...update files or clean the registry--sure...uninstall then reinstall--no..). Yes, obviously this is an Apple product so there won't be many (if any) conflicts when connecting to an Apple device (like a Macbook). But seriously guys....seriously???
What is more outrageous to me, besides the fact that this is a widespread problem...is the fact that this is a CURRENT problem that has YET to be even identified or rectified by anyone from Apple. I went on this forum, thinking that this was some known occurrence that happened maybe months ago and could be fixed immediately--but I am viewing messages from this week and even TODAY!
This is absolutely unacceptable. Who needs to be contacted concerning conflict resolution with Apple hardware? Or does Apple wish to have another iPhone-esque debacle like a few months ago?
Not to be rude, but I am not the average user that knows nothing about software and/or hardware (as I'm sure alot of others are knowledgeable). I am not "that person" that doesn't plug in the computer into the outlet then wonders why its not working. I don't mean to come here with an air of anger but this is truly ridiculous...lets get the ball rolling on a fix or start drafting up those $299.99 refunds...

IPod won't so up in iTunes on a pc

I connected my iPod to my pc but it won't show up in iTunes. Help!

Start by working through each and every single suggestion in this Apple support document as necessary. Report back with any findings or issues you have trying to work any of them out.
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod won't show up in iTunes

Okay, after searching through these forums, I've found a ton of possible solutions, but they do not seem to be working for me.
Yesterday I subscribed to several new Podcasts. I connected my 60GB ipod photo and it synced just fine and loaded my new podcasts. Later that day, I imported a few more songs and downloaded some more new podcasts. When I tried to connect my ipod again it won't show up in iTunes or on the desktop. Here's what I've tried so far:
5 r's several times. The only one I haven't done is the restore, since iTunes won't recognize the iPod, I can't restore the iPod software. I've tried to reset my iPod alot, both when it is connected to the powerbook and when it is unplugged.
Checked cable. I think the cable is ok, because when I plug my iPod into my powerbook the ipod charges fine, but won't load in iTunes. I don't have another cable to try though.
Attempted to put the iPod in disk mode, and still couldn't get the computer to recognize it at all.
I'm planning on taking it to the apple store to see if I can connect it to another apple computer, but thought I'd check here first. Thanks in advance.
EDIT: The ipod still charges and plays without any issues.

I have had the same issue. I tried an archive and install of Tiger. iTunes did not show the iPod at first. I left the iPod plugged in to the Mac, quit iTunes, then restarted iTunes. The iPod then showed up in the Source list.
60GB Photo Mac OS X (10.4.8) G5 Dual 2.0

Frozen ipod, won't start up in itunes or in windows xp

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