Frozen on the first day

My brother just got his iPod Nano today. He put about 400 songs on it and he was listening to it for a little over an hour...
Then it just froze...It was still playing(i think) but it froze...He couldnt change the song, go to a menu, or fast forward anything..it just froze
is this a common thing with the iPods, or should he bring ir back for a new one?
what can we do to fix it?
thanks

Have you tried resetting by pressing and holding the menu and center button?

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