Frozen rogue image on macbook air: synced iphone, was asked to download from itunes, to restart, did this. when restarted there was photo of chocolate saying 'love you'. never seen image, it will not delete, the techs at work tried too. No luck.Virus?

frozen rogue image on macbook air: synced iphone, was asked to download from itunes, to restart, did this. when restarted there was photo of chocolate saying 'love you'. never seen image, it will not delete, the techs at work tried too. No luck.Virus? any ideas?

I'm an applications developer and also run a part-time videography business. As such, I require more than 3.12GB of RAM. That is the physical limitation of a 32bit system. Pointless to stay on 32bit if you plan on having more than that much RAM.
I'm also not about to pay someone to fix my PC when I can do it myself. I was originally hoping for someone who had experienced the problem before to point me in the right direction so I didn't have to spend so much time trying to figure out what the issue was for myself.
Basically, in the end the problem was caused because right at the point in time when I chose to uninstall, and reinstall; Apple released a new version of iTunes. This version in turn had a requirement of iOS 4.2 to sync with the iPhone. This is a pretty embarrassing for Apple that they would release software reliant on other software before said software was released.
Had I realised I was downloading a newer version at the initial point of installation, this wouldn't have been an issue. I could've easily have rolled back iTunes to the previous version and gotten on with my life.
Another issue is that iTunes is not actually a 64 bit application. It masquerades as one to allow installation on the 64 bit platform.

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Ipad Facebook issues, under "settings" Facebook will not accept my password, nor will it delete the account. Have tried deleting the FB app and installing it again, have tried restarting ipad, any thoughts?

Ipad Facebook issues, under "settings" Facebook will not accept my password, nor will it delete the account. Have tried deleting the FB app and installing it again, have tried restarting ipad, any thoughts?

same problem SO FRUSTRATING

New to the Apple and I want to set up a user account that will not delete the guest users files and allow and preserve their personal settings after log out. Is this possible?

New to the Apple and I want to set up a user account that will not delete the guest users files and allow and preserve their personal settings after log out. Is this possible?

The built-in guest user account will not do this. Simply create a new standard account and call it "Guest" or "Guest Users" or whatever you like.
Go to System Preferences > Users& Groups, click "+" to make a new account.

How do I delete a folder that I moved to Trash from my external backup drive when a virus was detected? Trash will not delete the folder.

I have tried unsuccessfully to remove a folder from Trash. My anti-virus program (Sophos) detected a virus which had to be manually removed. I tried (unsuccessfully) to find and remove the infected file. I moved the Folder from my external backup drive and placed it in Trash. Now I cannot get Trash to delete the folder. It asks me if I wish to delete "unlocked" or "all" items. Either selection does not delete the folder. I went to change the permissions to "read & write" and unlocked the folder, but it is still there. I tried to "move" the folder from Trash back to the external harddrive but it seems I can only "copy" it and not "move" it. I am afraid that by copying it, I will not have the folder in two locations (Trash & External HD).
Would appreciate any suggestions and guidance on this. I hope that I have explained the problem clearly!
Thank you!

Before deleting it we should know more about this folder and its contents.
If it is invected and is using other apps, or other apps are still using it, then it cannot be deleted in the normal manner.
You might contact Sophos and ask them about it.
If you are using TM or have a backup of your system before the infection occurred, then you can delete the item(s) in Trash, but there is the possiblity of system corruption and the need for a reinstall, if any of these files are necessary for the OS to work properly, even though they are infected.
Sophos may not have been able to remove the infection from inside a file which is why they suggested manual removal.
You might consider downloading and running ClamXav first and see if it can't do better than Sophos.
All that being said, you can always remove the contents of the Trash using the terminal. Usually as administrator, or in some cases as root (su). Unless you are very familiar with the terminal I do not suggest doing this without some study.

MAC 0S 10.3 FIREFOX WILL NOT START--THE OLDER VERSION WORKED PERFECTLY-- HOW DO I GET IT FOR MY WIFE'S COMPUTER

an update was sent to my wife's computer. she tried to use it ,but it would not open. the older version worked fine ,but it was erased by the upgrade. How do we get the old version back? the upgrade--yahoo_firefox_3.6_set_us.dmg-firefox will not open.

The last version of Firefox that works in OS 10.3 is Firefox 2.0.0.20, you can get it from ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/

I am trying to download from iTunes, but getting message stating insufficient local storage. In usage screen says I have 19 GB left. Don't understand why I cannot download

I am trying to download from iTunes and getting message stating insufficient local storage. In usage screen, states I have 19 GB storage space. Pls help!!!!!

Jenniferwood2829 wrote:
... so I don't understand why I still get this message when I show I have 15GB available in iCloud?
It means you do not have enough Space on your Device and need to create More Space on Your Device by Deleting some items off your device.

I am hooked up to a different wireless router and it will not delete the old password how can I delete the rest networks don't work

I am hooked up to a wifi modem the ipad will not let me change passwords to hook to the new modem, I have hit the reset network button doesn't work i am at a lost right now..

Go into your settings and click on Wi-Fi then click on the blue arrow on the network you would like to change the password on, then when the screen changes click on the "Forget this Network" buttton at the top of the window.

My Iphone 4s Will not delete the songs I want it to. I've tried Turning off "Show All Music" and then swiping left on the song to delete it, but it wont give me the option to delete the songs. Please help. (this is iOS.7 btw)

I've tried Turning off "Show All Music" and then swiping left on the song to delete it, but it wont give me the option to delete the songs. Please help. (this is iOS.7 btw) It only does this for some of the songs, but the rest of them I can delete. This is really annoying, please help me ASAP. Thank yall for your time

I've tried Turning off "Show All Music" and then swiping left on the song to delete it, but it wont give me the option to delete the songs. Please help. (this is iOS.7 btw) It only does this for some of the songs, but the rest of them I can delete. This is really annoying, please help me ASAP. Thank yall for your time

Time Machine will not delete the oldest backup when external hard drive is full

I may not understand this timemachine thing, but....
I have macbook pro, 15", mid 2011, mountain lion......I have a WD Passport Studio I have ben using to back up with time machine periodically. I tried to back up today and it says i do not have enough room on my external drive. I tought the time machine automatically deletes the oldest back up?

I agree with Linc's response but you also have to realize that it will keep the oldest backup and start removing snapshots if it can.
It is my undestanding that time machine does what is called a full backup the first time and then the snapshots done after that are changes since the first backup. I'm not sure if time machine then does periodic backups or just snapshots.

Since upgrading firefox my tiscali (through Talk talk) email account will not allow me access to my emails saying 'You have undefined new mails in your inbox' and will not open the page. it works on Internet Explorer.

It thinks there is no information there! If I revert to 3.6 how long will security be maintained. At the moment I am opening Mozilla for web browsing but IE for my email account. I am not very PC literate so need simple answers.

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 ''if'' you set the browser to ''lie'' to TalkTalk mail by saying that you are still using version 3.6.
You can find the instructions for that in a post on the TalkTalk forums: [http://www.talktalk.co.uk/forums/showthread.php?t=185113#post2452787 Firefox 4 & TalkTalk webmail - Forums].
Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.
Does it work?

Firefox29, on a new win7 computer which has never had ff installed, will not install the latest flash plugin from adobe.

I promise to refrain from venting my disgust :-) but when FF 9 blew up the entire web. I had all kinds of issues so I did things like Bill Gates taught us to do. I re-installed windows 7, brand new, formatted HD and all. The very first thing I did was open IE to download FF29 from the mozilla site and it installed. I went to pages I know have fits with flash on purpose, www.nydailynews.com, for instance and got the message that no flash was installed, do I want to install it? Well, yes, I have brand new FF on a brand new computer, so to ahead. Did the usual, installed Flash, shut down, and even rebooted the computer, and golly gee, the web pages tell me I have no flash installed. Its in IE, and of course chrome, and it appears in the installed program control panel, but I can't use flash with FF 29.
I wiped the hard drive and reinstalled win 7, then installed ff 28. Went to adobe and installed their latest flash version, and still no flash in any version of firefox. I also checked the option to never update, but when I rebooted an opend FF29, it miraculously turned into FF29, and of course still does not work with the flash plugin.
I think firefox has had a world of trouble with Adobe Flash for over a year and have hoped for a solution. Basically a browser that cannot run Flash media is totally useless. I wonder why this problem was no addressed and corrected, when instead all the the resources were put into raping my computer and forcing FF29 onto it?
I am not a cry baby, who wants to complain, but will you please fix this issue so I don't have to abandon my favorite browser.. I don't enjoy Chrome, and IE is just not an option for me.
Before you make any moreoverhauls on the UI, could you fix the problems with flash. I find it a little condescending to tell a 25 year user of computers to make sure " you have the latest versions" when in fact I have a brand new install of windows and the very latest from Adobe and Mozilla and they do no wok together, even when I down grade to FF 28, which as I told you, automatically upgrades to FF 29 each time I boot up.
Please help. IF installing the latest Adobe onto a brand new hard drive and install of windows 7 fails, what do you suggest, as the usual " version issue" cannot apply here.
FWIW, I have vista on my laptop with the same problems, the same reinstalls and the same guaranteed latest versions. Since the hd is formtted, there cannot be an residual FF dlls hanging around or in the registry.
I have always seen open source as the way to the future, since the first PC arrived, but its looking like a bad idea.
If you want to build a firefox that works, I will pay for it, so long as I can get help when things break. Browsers are huge in the web, so paying for reliable performance seems like a fair thing to do.
I am sorry, but I am frustrated at the lack of progress towards a solution and really do not wish to be told to see if I am using the latest versions. I have taken every step possible and gone all the way to a brand new machine and FF does not work with flash reliably.
Help? Please?
john
<sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

adobe test page says it is installed. but I said, some pages I visit say I don't have it installed.
I use prefbar ( I delete it and reinstall to make sure its not an issue) usually because it lets me turn off flash and avoid the crashing and locking up but when I check the flash block on prefbar, it says " plugin is not loaded"
I posted from the machine that does not work, but it does not work on my Vista Laptop, or my daughter's computer either. In all cases, I wiped the drives and reinstalled the OS and went directly to Firefox for 29 and to adobe for their latest.
Flash IS installed on my machine... It works in IE, and Chrome, but firefox 29 does not install the flash plugin, even tho the installer says all is well
The reason I went totally clean is to make sure there was no process blocking it or if Java was creating the issue as well. The reality is, I started with a brand new computer, three times, and Flash will not load into Firefox 29 in any case
I have started clean many times now and backed up and installed ff 28. I had no problem with the flash plugin using ff28, . I would have stayed there, but when shut down ff 28 and opened it later, it "magically downgraded to version 29" and i do mean " downgraded -( even tho I had gone into options and said do not install updates.
I am grateful for your attention. I find that web browsers are very important anymore, an a non functional one makes the web a waste. I mentioned www.nydailynews.com and would really not want to make a long list of every page that demands a flash plugin, for they are legion that I don't have, mostly because when the page wants flash, FF locks up. Its will not even let me copy the URL to try and make a list, but the browser is totally locked up and I have to kill the process I get the message I have been getting for about a year that the shockwave plugin has stopped working. There is no shockwave on my computer.
I know it looks like I have two different problems as the plugin does not load, but for instance, when I got it worrking in FF28, it loaded but constantly crashed an locked up the browser with the shockwave message, even tho I never install shockwave any time
Frustration is the word for the day, or the week :-)
Thanks much
Kind regards,
John

Firefox will not open, I am getting a crash message when I try to open through Run on windows start up menu, then it will not transmit the error to firefox

When I go through the Run option on Start, it just says Firefox has had a problem and has crashed, we will try to restore your tabs and windows when it restarts. I click on "restart firefox" and then it opens up another window with the exact same message. Also, I cannot remove firefox through the add/remove programs option on windows. I click on remove and nothing happens.

You can try reinstalling Firefox. You can get the latest version for free, as always, at [http://getfirefox.com getfirefox.com]. Just install it over your current install. No data will be lost.
If that doesn't help, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

I'm setting up my MacBook Air and it tells me to sign in with my apple ID but when I try to sign in it says there's a server error. What do I do? Do I try to skip the step?

I'm setting up my MacBook Air and it tells me to sign in with my apple ID so that I can set up features like iTunes and iCloud and such but when I try to sign in it says there's a server error. What do I do? Do I try to skip the step? How can I fix this?

The following previous discussion may help, in particular the last post (1/22/2014 by frankjet7): https://discussions.apple.com/message/21295536#21295536

Cannot sync songs to ipod after downloading from itunes. Help?

I tried checking them and unchecking them but they would not sync to my ipod. never had this problem before. help

This Apple knowledge-base article may help address that issue.
Strange iPod behaviour.
The current software version for the iPod 5th gen is 1.2.

Cannot sync my ipod shuffle to download from itunes

Why doesn't itunes recognize my ipos shuffle - I can't download from my pc to my ipod. It doesn't show under devices - what am I doing wrong??

Just to make sure you are looking at the right place in iTunes, in the iTunes window, there is a sidebar along the left side of window. When the iPod shuffle is connected to USB, does it say "DEVICES" in the sidebar? If so, the iPod shuffle's name should appear below DEVICES (you may need to click Show next to DEVICES).
When you connected it for the first time, iTunes should have asked you about setting up the shuffle. If that did not happen, there is some problem.
Basic troubleshooting would be to shut down (power off) the computer. At the same time, use this reset procedure on the shuffle
http://support.apple.com/kb/HT1655
Then, start up computer, with shuffle NOT connected. Run iTunes. Connect the shuffle.
If this is a recent purchase, you can contact Apple's official tech support by phone
http://www.apple.com/contact/
(where it says "Phone")
or, if you have an Apple Store nearby, make a reservation at the Genuis Bar
http://www.apple.com/retail/

Frozen rogue image on macbook air: synced iphone, was asked to download from itunes, to restart, did this. when restarted there was photo of chocolate saying 'love you'. never seen image, it will not delete, the techs at work tried too. No luck.Virus?

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