Frozen Screen MacBook Air
Hello, need help.
My MacBook Air screen stays frozen like it is loading to get started it but nothing happens. I had turn off and on but it goes back to tha same screen.
Which OS X is installed?
Similar Messages
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Hi my MacBook air has a white screen when power on and then still white not starting OS... ??
Try inserting the disk that came with it and then boot from that while holding down the Option (alt) key and selecting the separate disk. Then use System Report from Disk Utility. If that doesn't do any good, then boot into Safe Mode by pressing f12 while rebooting.
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How do you open multiple web pages on same screen macbook air
I wish to refer to multiple pages to check info on each page and copy how do you do this in safari
To create a new tab in Safari, use command+t
You can drag the tab out of Safari to make a stand alone webpage. -
Macbook Air 13" 2011 vs Macbook Pro 13" for a uni student?
Hi all,
I am a university student studying Humanities and Psychology, so I write a LOT of essays. My other computer activities include watching movies, surfing the web, the occasional MMO (WoW and/or EVE Online) and listening to music.
I have a 1Tb external HDD connected to my wireless so hard drive space isn't an issue.
I am torn between the new MacBook Air 13" 256Gb, 4Gb RAM, and the 13" MacBook Pro 500Gb, 8Gb RAM.
The cost of either isn't an issue.
Let me know what your experiences are with either, and leave your opinion on which would be the best for me.
Thanks.First off EatsRainbows, DO NOT get a new computer without a solidstate drive (SSD) it is the most important component of your computer (prorams open faster, saving is faster, transfering files is faster, everything happens fast). IMO the better screen, slightly better keyboard of the Air will be better for you. Also it wins in my hardcore comparision:
2011 13” MacBookAir vs. 2011 13” MacBook Pro
Both are the base models, the Pro has the optional128GB SSD to match the Air.
Cost:
MacBook Air - $1299
Macbook Pro - $1449
Winner = MacBook Air
Screen:
MacBook Air – 13.3” 16:10 1440x900
Macbook Pro - 13.3” 16:10 1280x800
Winner = MacBook Air
CPU Performance:
MacBook Air – i5-2557M
Macbook Pro – i5-2410M, Single Thread 5.5% faster,Multithread 13.5% faster
Winner = MacBook Pro
GPUPerformance:
MacBook Air – 384MB Intel HD 3000 (IntegratedGraphics)
Macbook Pro - 384MB Intel HD 3000 (IntegratedGraphics)
Winner = Tie
Size:
MacBook Air – 0.68 in thick max, 45.2 in^2
Macbook Pro – 0.95 in thick max, 108.5in^2
Winner = MacBook Air
Weight:
MacBook Air – 2.96 lbs
Macbook Pro – 4.5 lbs
Winner = MacBook Air
BatteryLife:
MacBook Air – 50WHr, 7 hours
Macbook Pro – 63.5WHr, 7 hours
Winner = Tie
Winner:
13.3”MacBook Air by A LOT
So you give up slight loss in single thread speed,for something that is much heavier, much larger, and has a worse screen. Basically you would be mad to pay more for aMacBook Pro. -
My MacBook Air is frozen on opening screen. With apple and thinking circle. Nothing else is happening.
Mac OS X: Gray screen appears during startup
Read and follow all the steps.
The article makes reference to your OS X install disc. When asked to start your MacBook Air with that, use OS X Recovery. -
Is a delay before the screen updates normal when waking my macbook air?
Hi,
I just got one of the new 11" Macbook Airs. Whenever I wake my machine, the screen comes on pretty quickly but seems to be "frozen" for about 3 seconds.
If I move my finger on the track pad or type something I don't see the results until it "unfreezes", but everything I pressed or moved is there. Also animations seem to continue in the background, so when it unfreezes anything that was animating, is in a state several seconds away.
This behavior seems very un-apple-like, so I just want to make sure it really isn't working as intended before I trek back to the store. Does anyone else have this?
I tried repairing permissions and wiping pram.
Thanks
MikePosted about this a while back but didn't seem that that many people notice this issue. I think all the new MacBook Airs experience this problem. I bought one, noticed the issue, took it back to the Apple store, they replaced it no questions asked, got the new one and it has the exact same issue. Wake from sleep takes 10-20 seconds or longer. And I was so happy with my new MBA...
Being in Toronto, at the Eaton Center Apple Store all of them seem to be Toshiba.. I ran around the counter and checked each MBA - there seem to be no samsung drives at my store.
This really *****. -
My macbook air is stuck at the "installing software updated" screen while installing update for the osX. What should I do?
Welcome to Apple Support Communities
If your Mac has been installing software updates for a long time, Software Update is probably frozen. Hold the Power button until your MacBook Air turns off, and turn it on again. OS X should start up. -
my macbook air has frozen updating an the app stores app, got to 95% complete.............. Help
Reinstall OS X
To reinstall OS X, go > Restart.
When your computer restarts, hold in both the Command (⌘) and the R keys until you see the OS X Utilities window pop up.
If you are not connected to the internet, choose a network from the Wi-Fi menu in the right corner of the menu bar (in the top right corner of the screen).
Select Reinstall Mac OS X, click Continue, and follow the instructions.
Austin -
I have a new MacBook Air 11 inch, 4gb RAM, 256 SSD and use Mavericks OS. It is still under waranty period.
Just few days ago while I was uploading a photograph in facebook, the screen started flickering abnoromally. I tried using the escape button but nothing was working so switched off by pressing the power button.
After few minutes I tried to switch it on but my system never waked up. Called up the Apple Support, did SMC and PRAM but nothing worked. Then I was advised to take it to Apple's authorised service centre.
At the service centre the engineers diagnoised and then said that the MLB/mother board needs to be replaced. Had waited for six-long days and today they had replaced the MLB/mother board. Now, the system came to life but nothing has booted. The screen goes white and a '?' question mark icon keeps on flickering.
After thoroughly diagnoising it the engineer said that now the problem is with the SSD and the worse thing is all my important documents and photographs etc are no more there. And I don't have a backup of the same!
While Apple Support contact centre is assuring they would replace any other parts if found faulty, but I feel differently. First, the MLB/mother board was changed now they say it is SSD problem - so if the SSD too is replaced there are possibilities of more faults coming up. All I can see and feel that this particular machine has turned out to be architectually deffective that calls for immediate replacement.
Right now I am using a friend's windows pc to write this mail.
Feeling completely miserable - all my expectatations gone after investing in such an expensive machine, loss of all my data, wastage of time and energy and to top it all affecting my daily work.
Can anybody please advise what shall I do?Take the system to an Apple store to be fixed or replaced as the one you have has defective hardware.
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Hello,
I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
Thanks ever so much for your advice!
Lillibet
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 9:53 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Technical Specifications)
MacBook Air - model: MacBookAir5,2
1 1.8 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:22:41
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple, Inc. Keyboard Hub
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/WD +TURBO Installer.app
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.14) [Click for support]
/System/Library/Extensions
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.mcafee.ssm.Eupdate.plist [Click for support]
[running] com.mcafee.ssm.ScanManager.plist [Click for support]
[running] com.mcafee.virusscan.fmpd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
TouchP-150M Application (/Applications/Canon P-150M/TouchP-150M.app)
iPhoto Application (/Applications/iPhoto.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
MacFUSE [Click for support]
NTFS-3G [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
Destinations:
My Passport Edge for Mac [Local]
Total size: 499.94 GB
Total number of backups: 27
Oldest backup: 2013-01-31 21:15:26 +0000
Last backup: 2015-05-02 11:33:09 +0000
Size of backup disk: Adequate
Backup size 499.94 GB > (Disk used 82.42 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
3% fontd
2% VShieldScanManager
0% taskgated
0% notifyd
Top Processes by Memory: ℹ️
745 MB Google Chrome Helper(8)
439 MB kernel_task
246 MB VShieldScanner(3)
160 MB Google Chrome
127 MB Finder
Virtual Memory Information: ℹ️
130 MB Free RAM
3.87 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 2, 2015, 09:30:08 PM Self test - passed
May 2, 2015, 08:52:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
May 2, 2015, 09:28:53 AM /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
May 1, 2015, 05:45:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
May 1, 2015, 05:38:54 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
May 1, 2015, 05:38:43 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
May 1, 2015, 05:38:32 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
May 1, 2015, 05:38:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
May 1, 2015, 05:38:10 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
May 1, 2015, 05:38:00 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
May 1, 2015, 05:37:49 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
May 1, 2015, 05:37:38 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
May 1, 2015, 05:37:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
May 1, 2015, 05:37:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
May 1, 2015, 05:37:06 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
May 1, 2015, 05:36:55 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
May 1, 2015, 05:36:44 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
May 1, 2015, 05:36:33 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
May 1, 2015, 05:36:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
May 1, 2015, 05:36:17 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
May 1, 2015, 05:36:01 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
May 1, 2015, 05:35:50 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
May 1, 2015, 05:35:39 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
May 1, 2015, 05:35:28 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
May 1, 2015, 05:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
May 1, 2015, 04:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
May 1, 2015, 02:53:58 PM /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
Apr 20, 2015, 09:31:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
Anyone know how to determine Macbook Air screen tech? Causing migraines
Hi There,
Last year, I expereinced a lot of mild migraines which I've traced back to a new Macbook Air.
At first I had no idea of the cause (diet, stress etc) but have noticed that my eyes feel uncomfortable looking at the screen of my Macbook Air (I don't have this issue with my Dell monitor).
My eyes don't hurt per se, but I can detect a sublte jittering with the screen - which can turn into a migraine.
After doing a bit of research, it seems like most (but not all) LCD and LED LCD displays use something called pulse-width modulation to control brightness but after calling Apple support, they told me my MBA doesn't use this technology.
Does anyone know how to determine the underlaying technology in Apple displays so I can research the cauase of my headaches? I found a good Ukranian website (in english) that explained pulse-width modulation but it didn't really talk about other technologies.
Any pointers in the right direction would be much appreciated.
Cheers
BenWhat version of OS X are you using? If Yosemite, you need to update to 10.10.1 or higher.
In any case, start by going to the editor preferences>general, clicking this button and restarting the editor: -
How can I unfreeze my Macbook Air? I have tried restarting but it simply opens on the frozen email page.
I have tried a few multople key combinations. I would be very grateful if someone could post one that might ensure that any applications quit before re-starting.Try Force Quit.
Press command + option + esc keyboard keys together at the same time.
Wait.
When Force Quit window appears, select Mail if not already.
Press Force Quit button at the bottom of the window.
Wait.
Mail will quit. -
Besides a few freezes here and there, my MacBook Air has worked fine. However when I opened it the other day, It wouldn't power on. I pressed the power button a few times, and it finally powered on with a completely white screen. I powered it off and on a few times but nothing changed. I figured if I let the battery die, maybe it would work when I charged it again. I left the screen open, but after 10 min, a flashing folder with a question mark popped up, And it's been flashing ever sense. I took it to apple, they said it was a software issue. They plugged it into a g-drive to reinstall, along with other cords and got their apple account up, although none of my information showed up. They said the Mac forgot its software, and nothing of mine would show. They said I have to replace the lap top and gave me prices/options. I never got my question fully answered on if I can retrieve my photos, notes, garage band, music, etc. I left apple with out any trade. Does anyone know of any way I can get my pictures, music, voice memos, and notes, back? I'm desperate and have lots of important stuff that I can't access. I'm also losing work not having access to my computer. But I'm not trading it in until I try/or know there is no way to get my stuff back. I will pay anything to get my stuff back! I honestly would rather have my stuff then the computer. And just get a new one. Any advice will help. Thanks!
a flashing folder with a question mark popped up,
Can mean that your Mac can't find a system folder to boot from.
Try restarting while holding down the Option key. That should prompt the Startup Manager window where you can select the startup disk and restart.
Startup Manager: How to select a startup volume
If the disk is not available, then it's failing or has failed.
If you did not backup your important files, an alternative would be data recovery but it's expensive.
One suggestion > Data Recovery by DriveSavers -
The right side of the screen of my MacBook Air a yellow line appears very thin and dotted. What can I do to eliminate it? Marco
Reset PRAM. http://support.apple.com/kb/PH4405
If this does not help, contact Apple.
Best. -
Mid 2012 MacBook Air Yosemite Slow Booting and Old Boot Screen
Hello Guys,
I have a mid 2012 MacBook Air 13" and I had installed public beta of Yosemite on it. Now I am running OS X 10.10 (14A388b) and I have problems on the boot. On all the other macs, I saw that the booting screen is black background and a white Apple logo on it. But on my mac, the booting screen is same as Mavericks and for the first 5-6 seconds, the Apple logo doesn't show up. And the mac is booting very slowly. Also, Continuity and Handoff are not working properly. What might be the problem?Hello Guys,
I have a mid 2012 MacBook Air 13" and I had installed public beta of Yosemite on it. Now I am running OS X 10.10 (14A388b) and I have problems on the boot. On all the other macs, I saw that the booting screen is black background and a white Apple logo on it. But on my mac, the booting screen is same as Mavericks and for the first 5-6 seconds, the Apple logo doesn't show up. And the mac is booting very slowly. Also, Continuity and Handoff are not working properly. What might be the problem?
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