Frozen Screen problems?

The screen froze on my IPAD 2. I did the hard boot activites with no success. I was told to do a restore via I tunes and did so.  The IPAD 2 did a sync but I still cannot use the screen. The slide to open does not respond to my touch.  Anyone have any ideas? I have areservation with the Genius people at the local Apple Store but would love to understand if anyone has had this problem and how they solved it?

Confirm that the instructions below are what you've already done.  If so, I would conclude that you need help from Apple and your appointment with the "Genius" would be appropriate.
First, try a system reset.  It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Similar Messages

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  • Problem with my iPod touch: Frozen screen, unable to access anything as slider does not work, will not accept a full restore.  Apple Store advised that it is a 'hardware' problem and I could trade-in!

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  • TS3048 my screen has frozen on problem loading page, my wireless mouse does not connect to the screen (its got new batteries). the keyboard works when you press enter.

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  • HELP iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Has anyone had similar experience? fixed?

    HELP
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  • IMac 27" frozen screen

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  • Random frozen screen and shutdowns

    Hi,
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    Anonymous UUID:       7ADDF765-C0D5-CDAE-96E0-D9954A1EF6E7
    Mon Nov  4 20:47:40 2013
    panic(cpu 6 caller 0xffffff7f9adc7d0d): NVRM[0/5:0:0]: Read Error 0x006100c0: CFG 0x118010de 0x00100406 0x8a000000, BAR0 0x8a000000 0xffffff817bd2c000 0x0e4000a2, D0, P3/4
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    0xffffff81726ebc00 : 0xffffff801a022f69
    0xffffff81726ebc80 : 0xffffff7f9adc7d0d
    0xffffff81726ebd40 : 0xffffff7f9ae94e26
    0xffffff81726ebd80 : 0xffffff7f9b05a63d
    0xffffff81726ebd90 : 0xffffff7f9ae68b04
    0xffffff81726ebdb0 : 0xffffff7f9af0d6e2
    0xffffff81726ebe30 : 0xffffff7f9adaff20
    0xffffff81726ebef0 : 0xffffff7f9ad7ca1c
    0xffffff81726ebf20 : 0xffffff801a04a15a
    0xffffff81726ebfb0 : 0xffffff801a0d6aa7
          Kernel Extensions in backtrace:
             com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f9ad77000->0xffffff7f9afe1fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9a6ba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9ad67000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9a79b000
             com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f9afec000->0xffffff7f9b19bfff
                dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f9ad77000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9a6ba000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000019e00000
    Kernel text base: 0xffffff801a000000
    System model name: MacPro5,1 (Mac-F221BEC8)
    System uptime in nanoseconds: 142370407640
    last loaded kext at 44569070621: com.nvidia.CUDA          1.1.0 (addr 0xffffff7f9b9cd000, size 12288)
    loaded kexts:
    com.nvidia.CUDA          1.1.0
    com.blackmagic-design.desktopvideo.iokit.framebufferdriver          9.9.
    com.apple.filesystems.ntfs          3.11
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AGPM          100.14.11
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.GeForce          8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleHWAccess          1
    com.apple.nvidia.NVDAStartup          8.1.8
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleRAID          4.0.6
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.Intel82574L          2.6.1b1
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBUHCI          650.4.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.kext.triggers          1.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBAudio          2.9.3f17
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0

    Anonymous UUID:       567B54E6-778F-6FA6-2F8C-A4DA16938570
    Mon Jan 27 08:10:22 2014
    panic(cpu 14 caller 0xffffff80072dc19e): Kernel trap at 0xffffff800710e058, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000004093c000, CR4: 0x0000000000000660
    RAX: 0x0000000000000000, RBX: 0x0000000000000010, RCX: 0x0000000000000b40, RDX: 0x0000000000005a00
    RSP: 0xffffff81bd433ac8, RBP: 0xffffff81bd433b00, RSI: 0xffffff801c589c70, RDI: 0x0000000000000000
    R8:  0x0000000000006000, R9:  0xffffff8031f1b880, R10: 0x0000000000000000, R11: 0xffffffffffffffff
    R12: 0xffffff802f514000, R13: 0xffffff801c589c00, R14: 0xffffff801c589c00, R15: 0xffffff802f514000
    RFL: 0x0000000000010202, RIP: 0xffffff800710e058, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0xe
    Backtrace (CPU 14), Frame : Return Address
    0xffffff81bd433750 : 0xffffff8007222f69
    0xffffff81bd4337d0 : 0xffffff80072dc19e
    0xffffff81bd4339a0 : 0xffffff80072f3606
    0xffffff81bd4339c0 : 0xffffff800710e058
    0xffffff81bd433b00 : 0xffffff7f89203ed6
    0xffffff81bd433b50 : 0xffffff7f8920461e
    0xffffff81bd433b90 : 0xffffff80076cd6dd
    0xffffff81bd433bf0 : 0xffffff80076cb28f
    0xffffff81bd433d40 : 0xffffff80072b6008
    0xffffff81bd433e50 : 0xffffff8007226bb1
    0xffffff81bd433e80 : 0xffffff80072139b5
    0xffffff81bd433ef0 : 0xffffff800721e003
    0xffffff81bd433f70 : 0xffffff80072c921d
    0xffffff81bd433fb0 : 0xffffff80072f3e26
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7f891e6000->0xffffff7f8923efff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f877e8000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f87db8000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000007000000
    Kernel text base: 0xffffff8007200000
    System model name: MacPro4,1 (Mac-F221BEC8)
    System uptime in nanoseconds: 37661706518483
    last loaded kext at 250801958365: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f88790000, size 65536)
    loaded kexts:
    com.kaspersky.kext.mark.1.0.5          1.0.5
    com.kaspersky.kext.kimul.44          44
    com.eltima.ElmediaPlayer.kext          1.58
    com.nvidia.CUDA          1.1.0
    org.virtualbox.kext.VBoxUSB          3.1.2
    org.virtualbox.kext.VBoxDrv          3.1.2
    com.kaspersky.nke          1.6.2a12
    com.logitech.driver.LogiGamingMouseFilter          1
    com.kaspersky.kext.klif          3.0.2a39
    com.eltima.SyncMate.kext          0.2.5b15
    com.driver.LogJoystick          2.0
    com.Logitech.Unifying.HID Driver          1.2.0
    com.Logitech.Control Center.HID Driver          3.4.0
    com.apple.filesystems.msdosfs          1.9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.GeForceTesla          8.1.8
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    com.apple.driver.AppleMikeyHIDDriver          124
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    com.apple.driver.AirPort.Brcm4331          700.20.22
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    com.apple.driver.AppleHDAController          2.5.3fc1
    com.apple.iokit.IOHDAFamily          2.5.3fc1
    com.apple.iokit.IOSurface          91
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