Frozen screen w/ apple icon and empty scroll bar

i have a frozen screen w/ apple icon and empty scroll bar on my iPhone 3GS. reset? if so and follow instructions under restart iPhone, will i loose photos,etc when i reset? help!

I don't know if by "scroll bar" you mean when you press the power button down it doesn't offer a shut down option...
Anyway
Try holding the power button until the "slide to power off" comes up. Don't slide it. Hold down the home button for about 5 seconds. It will force quit and hopefully work again. Hope it helps

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I tried to install the latest update on my iPhone 4s and now it seems to be frozen with an apple icon and a loading bar on the screen. Any ideas?

I tried to install the latest update on my iPhone 4s and now it seems to be frozen with an apple icon and a loading bar on the screen. I've tried turning it off, plugging it in to the wall outlet, plugging it into my computer. Nothing works. Any ideas?

connect it with the computer and let it finish or restart the process it takes a very long time

HT4623 My iphone is frozen with the apple icon and progress bar at 5% cannot update

My iphone4 is frozen with the apple icon and progress bar at 5% cannot update

Same issues here.
iPhone 5 was fine until I restarted the device... now the screen flickers on and off (with the white Apple logo
and frozen progress bar overlayed on the screen).
When I try to restore, I get a "-1" error.
Well I just looked over at the screen, and everything is now fine. No flickering, no logo... the screen looks normal.
Hmmm...

IPOD IS FROZEN SCREEN SHOWS APPLE ICON ONLY

IPOD is frozen screen shows apple icon only

hold down home button and powerbutton until apple logo appears. this will reset it. If not, turn off the iPod, hold the home button and plug into computer via USB while still holding the home button, only release it once iTunes detects it.

HT4623 My Iphone 4s just stopped during the latest update and now the screen show the Apple icon and an white bar beneath. I can no longer get anything to work on the phone!! Where to from here??

My Iphone 4s just stopped during the latest update and now the screen show the Apple icon and an white bar beneath. I can no longer get anything to work on the phone!! Where to from here??

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

MacBook pro will not boot. I get the gray screen, an apple icon and spinning wheel. Tried to start in safe mode but get the same screen. The only thing different was that I loaded the zedge sync app yesterday. Now getting this problem.

Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.

Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions.

My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.

My macbook pro doesn't boot beyond the grey screen with apple icon and spinning wheel. I used the "Option" button to access the Disk Utility function and run Repair Disk and Repair Disk Permissions. Should I restart my computer?

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition (if running 10.7 or later) by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup

In the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

in the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

Unknown "source"? Do you mean unknown "error" followed by a number?
http://support.apple.com/kb/TS3221
Follow the instructions in the article. When you connect your phone again, you may have to press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button until iTunes detects the phone in recovery mode.

When I turn on my imac all I see is a white screen, the apple icon and a spinning pin-wheel that never stops spinning. My computer is stuck! Any Suggestions?

When I turn on my imac all I see is a white screen, the apple icon and a spinning pin-wheel that never stops spinning. My computer is stuck! Any Suggestions?

Follow all the steps at > Mac OS X: Gray screen appears during startup

Ipad screen stuck on Apple logo and empty progress bar.

Hello,
My iPad screen is stuck on the Apple logo and empty progress bar. I have tried rebooting the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds but the screen doesn't change.
The problem arose after I tried to reset the sttings on the iPad after an app wouldn't open.
Any help would be appreciated.
Thanks

1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

I disconnected my iPad unconsciously while it was updating ios 7.0.4 and it just stuck on that screen showing apple logo and a loading bar that just won't move on what to do now ????

I disconnected my iPad unconsciously while it was updating ios 7.0.4 and it just stuck on that screen showing apple logo and a loading bar that just won't move on what to do now ????

It's not uncommon for it to not work the first time and sometimes, you have to try it a few times. Turn off your antivirus software and your firewall while you are trying to restore the iPad. Enable them again after you restore.
If that still won't work, post back with detailed information as to what exactly does happen as you go through the process.

Hi.. IOS 6..1.1 is downloaded in my ipad 3.. then i clicked to install. ipad restarted with an apple icon and a status bar. but there is no update for almost 2 hours. please let me know how to proceed further

Hi.. IOS 6..1.1 is downloaded in my ipad 3.. then i clicked to install. ipad restarted with an apple icon and a status bar. but there is no update for almost 2 hours. please let me know how to proceed further

Hold down on the home and power buttons at the same time until the iPad shuts down and the Apple logo appears again.
You might need to connect to a PC running iTunes to restore if the update got corrupted and can't complete

I've updated and restored my ipod touch. But when i turn it on, it stays frozen on the screen with the apple icon and the loading bar. How do i fix it?

I went to update my ipod touch and it said it may take an hour. so i left it plugged in over night. in the morning the ipod was frozen. it had the apple logo and the loading bar. i reset the ipod and it stays at the same screen. i just restored it, reset it again, and restart my computer, but everytime it turns on it stays on that screen with the logo and loading bar. how do i fix it?

Were all the apps bought under the same Apple ID? For example if a husband and wife share the same computer but have different apple ID's what he buys won't play on her iPad and vice versa. However if they shared the same Apple id for both devices then any compatible apps would transfer and work on both.

How to go to finder from blank grey screen with apple icon and spinning gear

My Mac desktop won't start up, it showed blank grey screen with an apple icon and spinning gear for ages. Due my computer is vintage so I would need to backup my user files before I could re-install OS X via NetBoot. My question is how can I access to the finder to back up my user folder from the grey screen. Thanks

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Have an iMac 2008/09 on starting today I have a white screen, an apple icon and a constant rotating sun, nothing else. I've tried turning off and disconnecting and reconnecting the power lead with the same results. Any thoughts? Many thanks Matt

Have a 2008/9 iMac on starting up today I have only a white screen, apple icon and a continuous revolving sun. Have tried turning off and on and disconnecting and reconnecting the power with no affect - any thoughts or advice please. Thanks Matt

If your iMac came w/system DVDs, do the following:
Disconnect all devices from the computer then do the following:
Boot up from your DVD that originally came w/the iMac while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.

Frozen screen w/ apple icon and empty scroll bar

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