Frozen Start screen

When I try to start instead of an apple symbol I got a circle with a line through it and a flashing folder with a question mark in it. I then pressed apple s when trying to boot it and it says this message...
.Looking for Kernel cache file 'system\library\caches\com.apple.kernelcaches\kernelcache .9614ace4'
Loading 'mach_kernel'
Could not open file 'mach_kernel'
Error loading kernel 'mach_kernel'
I'm reallyyyy not familar with troubble shooting macs at all has anyone ever seen this error??

Can you start up if, throughout the startup process, you hold down the Shift key ("safe boot" mode)?

Similar Messages

  • I was updating my iphone4 and it got to the end and said error could not update and now my phone is frozen on the apple start screen???

    I was udating my iphone 4 software on itunes, it got all the way to the end, my phone switched off then it said error could not download software and now my phone is frozen on the start screen????

    Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • How to start MacAir with frozen blue screen and no light on keyboard?

    How do I start my MacAir with frozen blue screen and no light on keyboard?

    Hey 7manya,
    Thanks for the question. I understand that you are experiencing an issue with your MacBook Air frozen on a blue screen. The following resource provides some troubleshooting steps that may help to resolve your issue:
    OS X Mavericks: If you see a blue screen at startup
    http://support.apple.com/kb/PH14061
    If you see a blank blue screen or a blue screen with a colored pinwheel when you try to start your Mac, but starting up doesn’t progress, you may have a problem with damaged or incompatible startup items or software.
    - If you are starting up from a DVD, it must be a disc that came with your Mac or OS X retail package. Discs from other Mac models may not work with your Mac.
    - Restart your Mac in safe mode. If the Mac successfully starts up in safe mode, choose Apple menu > Restart to see whether the Mac will restart normally.
    Start up in safe mode
    - If you see the login window prompting you for a user name and password, but starting up doesn't progress, you may have incompatible login items.
    If you think you have incompatible login items
    - Repair your startup disk or disk permissions using Disk Utility.
    Repair a disk
    - Back up your disk, then reinstall OS X.
    Reinstall OS X
    Thanks,
    Matt M.

  • IPad frozen on the starting screen!

    As I did a full reset to my iPad, It won't start. If I run it, it gets stuck on the starting screen and all I could see is the *"Eaten Apple"*! Gr.... I just bought it a weak ago. Now I dunno what to do with it?

    Welcome to the discussions. This Apple doc may help:
    _iPad: Basic troubleshooting_

  • Mac desktop frozen blue screen

    Need help with frozen blue screen during start up.  I have Mac Desktop.  Any ideas please?

    Try booting in Safe Mode.  Power down the Mac, wait 10 seconds, reboot the system... when you hear the system chime, hold down the shift key.  Don't press the shift key before the chime, just after you hear it.  Release the shift key once the Apple logo appears.
    To leave Safe Mode, just restart your Mac but don't hold the shift key down during the boot process.

  • Frozen Login Screen on MacBook Pro 6,2 (Mid 2010) MacOS X Lion (Hardware or Software related?)

    I have found the frozen login screen problem everytime I start my MacBook Pro 6,2 with Lion. I have tried everything from a simple "restore from a time machine back up" to a "clean Lion install" and the problem still appears.
    Does anyone know if this problem is software or hardware related?
    MacOS X Lion, Macbook Pro 6,2 (Mid 2010)

    We just had the same problem with a 2010 MacBook Pro and Lion. The problem was solved by replacing the motherboard (thanks AppleCare...).
    Hope this helps.
    Leonardo

  • IPhone 3G on Apple stuck start screen

    Hello,
    My iPhone (new out of the box today) has frozen on the Apple start screen after I connected it to iTunes. I updated the software and it restarted but got no further than this screen. It will switch off if I hold the home button and iTunes recognises it after it has been connected for a few minutes. I have restored it since and it is still acting the same.
    The battery wasn't flat when I connected it and this is the first time I have plugged it into my Mac.
    Thanks in advance for your solutions and help, Lauren.

    Try a Reset...
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    If no joy... Try a Restore...
    1: Connect the device to your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    http://support.apple.com/kb/TS3281

  • 8520 WONT GO PAST THE START SCREEN!! HELP!

    Two nights ago, my phone was low on battery and I plugged the charger in but as I was doing that a message popped up saying something along the lines of ERROR BBM NOT RESPONDING so I just ignored it and plugged in the charger. In the morning I checked it and it was frozen on the start upscreen. I took the battery off and then the loading bar came on, it loaded a little longer than usual an then the start screen came on and just froze there again. I dont know whats wrong if this has happened to your phoneplease help me out!!!

    Hey,
    Do a battery pull let the phone switch on
    1. Go to Options ---> Applications and delete the unwanted apps basically you need to free some amount of memory for you phone to perform properly.
    2. Then go to Security Option then Advanced Security Options and then memory cleaning and then press Blackberry button and select clean now and then save. (recommend: Enable Memory Cleaning)
    3. Connect you phone to computer with desktop software go to Devices on left side top screen and go to delete data and then selected data in the list find content store delete that and then safely disconnect bb from computer and go to homescreen and press alt+LGLG and clear log 
    you are ready to go see the difference 
    Cheers

  • Frozen login screen even after restore and reinstall

    When I am starting my MacBook Pro 15" (Mid 2010) I often have a frozen login screen (where I enter my account password) and the only thing I can do is press for seconds the power button. I have already tried to reinstall MacOS X Lion and even a restore from my time machine back up but the problem still appears. Is there anyway to resolve this problem? And is it possible to erase everything and reinstall Lion ?

    Yes a clean install will erase everything in your hard drive.  Be aware you should have a clone backup (which I prefer) or a time machine backup so that the migration assistant can copy your user and all preferences.
    if you mac already has lion installed you could
    Restart your computer while holding the option key. After the startup chime you will see your available boot volumes. Choose Recovery HD. (You might be able to start up with command-r to boot directly into the Recovery HD emergency partition, but I have found that only the most recent Macs will respond to this key combination.) Once boot is complete, look under the menu bar's Tools for Disk Utility. Start up Disk Utility, choose your main hard drive partition, and reformat to your heart's content.
    You won't be able to perform certain partitioning tasks when booted this way, but you can do nearly everything that you could do if you were booted from an external device or optical disc.
    or another option is:
    Make a bootable DVD or USB stick .  I will guide you through the steps:
    If you don't have a copy of the install mac osx lion.app redownload again from the app store
    Before doing this you should make a clone of your hard drive or have a time machine backup at hand, that is a very important step.
    1. right click or control click on the lion install file and select show package contents.
    2. Navigate to Contents>Shared Support
    3. Inside there is an dmg image called InstallESD.dmg
    4. Burn image to a blank DVD or usb stick with program of your choice (USB stick works faster while booting).
    5. Restart holding option key
    6. Select DVd or usb stick you just made.
    I hope this helps.

  • How do I make web shortcuts into start screen tiles that can be pushed to all users profile on a computer in Windows 8.1 enterprise?

    We are trying to roll out Windows 8.1 Enterpise in our school system (K-12).
    The focus of this question is how do we take an internet web based shortcut and make it into a screen tile (on the start screen) which will appear for any user's start screen that logs on to the computer?
    The details:
    We came upon a great paper that's entitled "Customize Windows 8.1 Start Screens by Using Group Policy".
    By applying this paper we were able to accomplish our first goal: Lock down the start screen so no user could change it. We accomplished this by using the Start Screen Layout policy setting laid out in the paper.
    Our second goal: to customize the start screen is only half way met. We can set up the start screen the way we want and then export the .xml file. We are able to "reimport" the .xml file when the new user logs in. The installed programs
    will appear on the Start Screen but not the internet based web shortcuts that were on the inital setup start screen.
    (FYI - tried creating these tiles by running the start screen internet explorer app to the intended address and pinning them to the start screen. At this time trying to figure if there is a place to put desktop internet short cuts into a directory to make
    them appear on the Start Screen).
    We can see that the directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs is a place for program files to appear on the start screen. Is there a location web based shortcuts can be placed to cause them to automatically appear on the start
    screen for every user as well? If not how do we accomplish getting these into tiles for every user logging in?
    Sorry for the lengthy explanation. Hopefully it gets our question answered and helps others out there in the same boat!

    Karen-
    Results: Did not work. The web based shortcuts did not appear.
    Below is the steps taken with your tips incorporated. (Again it's lengthy sorry about that, but anyone can recreate what was done here. Maybe someone can see something left out by doing/reviewing it).
    Here is what was done:
    1. Installed a fresh install of Windows 8.1 enterprise on a pc. No updates were ran.
    2. During setup created the admin account.
    3. Logged into the account a simple start screen was arranged and setup by:
    Starting desktop Internet Explorer. Going to Technet's website. Clicked tools and then selecting "Add site to Apps" from the drop down menu. Went to Apps screen, right clicked and pinned it to start screen. Repeated this procedure with an
    educational web based site.
    Right clicked a few provisioned apps and unpinned them from the start screen.
    Made a few groups and labeled them. Web based shortcuts were arranged with one provisioned app in that particular group.
    4. Opened a Powershell, right clicked it and ran as administrator. Typed the following:
    export-startlayout -path C:\Users\Public\Master.xml -as xml
    (Master is the name chosen for this test .xml file and was put in a location all users would have privelages to access it).
    5. Opened the command prompt and right clicked and "ran as administrator", typed in gpedit.
    6. In the Local Group Policy under User Configuration, under Start Menu and Taskbar I choose the Start Screen Layout.
    7. Enabled the policy and typed in: C:\Users\Public\Master.xml for the Start Layout File.
    8. Opened computer management, under Local Users and Groups I chose Users, right clicked in the middle screen and created a new user called Alpha.
    9. Logged out of the inital account and logged into newly created Alpha account.
    10. When the Alpha account logged in the start screen came up with everything changed in the inital account but no web based shortcuts were found on the start screen or App view.

  • My mail app quits a few seconds after launching. I get a blank screen and then it goes back to the starter screen

    THe mail app on my ipad 2 quits right after launching. This happened as I was forwarding an email with a long attachment. Now I get a blank screen with just the icons, no mail mailboxes etc. after a few seconds that blank screen disappears and we go back to the starter screen. I tried rebooting, relaunching but no luck so far. Can somebody help me? Thanks
    Hans V

    Have you tried removing the email account from the app through settings?  I would try removing it, rebooting, opening the email app to see if it still crashes,  & then adding it back your email account. 
    If you're leary about causing more issues while you're not home, you could always try using a third party mail app (there are many), accessing your email through it...not a fix for your problem but a way to deal with the situation until you can get it worked out.
    Resetting all settings on the iPad (not deleting content) is a good way to clear many errors as it can remove leftover cache files & files that have become corrupt.
    Sorry I couldn't be of more help.  Good luck & let us know if you get it working.

  • On set up I am frozen on screen which ioS 6 cant get itunes to sync

    On set up I am frozen on screen which ioS 6 cant get itunes to sync and I can turn the IPAD mini on but has no apps and is un responsive. When checking with computer its downloaded my pictures from Old ipad but I can see no apps or differing screens.
    It is basically just a zombie machine with a screen with IOS6 on it. I have left it on with WIFI over night and still nothing.
    I only bought this yesterday
    Help

    In windows goto control panel>add and remove and uninstall itunes AND quicktime.
    Now go here and follow ALL steps for cleaning itunes and quicktime out (Don't download or install yet) http://docs.info.apple.com/article.html?artnum=93976
    Scan for malware with ewido http://www.ewido.com
    DISABLE ANTIVIRUS and security programs, then go here and instal "Quicktime WITHOUT itunes" http://www.apple.com/quicktime/download/standalone.html
    Reboot, disable antivirus again then goto apple.com and download/install itunes

  • Pages 2.0 will not get past the "getting started" screen

    i just updated pages to 2.0 on ipad 2 retina (ios 7.0.2) and now i cannot open pages, it will not get past the "getting started" screen
    has anyone else experienced something similar?

    Had the same problem. This sovled it for me:
    Just let it load.
    In Keynote, I didn't have so many documents, so the freeze didn't take too long- that's how I noticed it's just a freeze while loading.
    For pages it took much longer. You can also turn off iCloud in settings for Pages, Keynote, etc. open it, re-enable iCloud in settings app again and quick switch back to pages (double-click home button). It will freeze up again, but after a while after all documents have been pulled from iCloud, it will be back to normal.

  • ENVY dv7 laptop - Start screen in Windows 8 just flashes, can't get past that.

    Hello - the other night my daughter unplugged the AC adaptor to work away from her desk. Then, she plugged it in again and the screen was blank. She restarted, click on the User and the screen was just black. We shut down and started again and it would power up, then bring up the User prompt, but after you clicked that, the Windows 8 Start screen would just flash and you couldn't click on anything.
    I have followed directions for a hard reset (removing the battery, discharging any extra power and starting back up w/out peripherals attached), but that didn't work. I also tried disabling Windows Error Reporting Service and that didn't work. Also, I ran a quick systems check that said everying passed. Wondering what else I can try?
    Thanks for any help!

    Please check if you find it under system config and if you dont find it then refer to the steps mentioned below to do the test.
    System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
    To start System Diagnostics:
    1. Turn on or restart the computer, quickly press esc, and then press f2.
    2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    AntonyG1
    Although I am an HP employee, I am speaking for myself and not for HP

  • When I click on the Nightly Windows 8 Start Screen icon it opens the Firefox 18 on desktop, how do I open Nightly on Metro?

    Nightly was working on metro at first when I haven't installed Firefox 18 yet but when I installed Firefox 18 and thought it would run on metro if I set it as a default program which did not, opening nightly both on the desktop and start screen would open the firefox in the desktop instead.
    I uninstalled Nightly and downloaded and installed the version 20 for 32 bit. When I looked on the default programs to set Nightly all I could see is Nightly on the list but the icon has changed to that of Firefox's. I set it as default and still it doesn't open as metro.
    Any ideas how to fix this?

    This is because the regular central Nightly channel builds is only the desktop version. The version on Nightly development channel is at 21.0a1 now actually.
    You need a build that has Metro support.
    http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-elm/
    Many users state they cannot get Metro version to work on 32-bit Windows anyways.
    There is this running thread at mozillaZine about the Metro builds. http://forums.mozillazine.org/viewtopic.php?f=23&t=2304983

Maybe you are looking for