Frozen track ball on Blackberry Style

Have tried rebooting 3 times but the screen is still frozen w/a message "Application permission" to allow or deny. This happened after an "upgrade" through Blackberry apps to Facebook. Short of taking this into my provider, Sprint, for a cleaning, is there anything that can be done? Very disappointed. Don't have the time to wait around for an hour while this is happening.

Hey chayadina,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve your trackball issue: www.blackberry.com/btsc/KB29640
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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HELP: BB PEARL 8100 TRACK BALL

hi
here is my problem my pearl version was 4.2 before and runs smoothly and then after i updated to 4.5 version something wrong with the track ball suddenly it does not runs smoothly anymore always stop when i scroll then i reinstall the software again and perform battery pull restart its the same.. did i brick my pearl?
Anyone knows how to fix it? or dowgrade to 4.2 version?
PLEASE HELP..

E12 wrote:
i mean the trackball only scrolls up and down.. no right and left..and there is no probelm with th sensitivity..
Hi E12,
Please see KB14168 related to the issue you're experiencing with your trackball failing to roll in a particular direction.
Let me know if you have any further questions.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Help tracking ball will not click on link

The ball will get me to a web site and sign in fine but then I can not get it to work on any links.
An example just now trying to play tribal wars while out of the house. The ball gets me on the web, signed in to the game and then nothing else works from the tracking ball. It apperas all other features work like the r for refresh etc.
Thank you in advance.

Connect the device to a known working wall outlet charger and leave it a couple of hours.
With it STILL CONNECTED to the charger, remove the battery and re-insert.
What do you see onscreen and with the LED?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8310 - Tracker Ball Grease Problem

Stupid me clicked on the tracker ball to read an email with greasy fingers. Although I can still move the ball in all directions, I cannot click on anything.
I've tried taking the battery out, although I don't know what difference this would make, and still got a problem.
If I was to buy a replacement tracker ball, would it make any difference, or have I damaged something inside?
Last time I'll use the phone whilst stealing a greasy roast potato out of the oven!

You can try using a Q-tip/cotton swab that's been dampened (not soaked) with alcohol and, as you spin the trackball in all directions, make sure the swab remains in contact with the ball. By doing this, you'll at least be cleaning off the trackball of your greasy mess, and hopefully removing other gunk around/beneath it. Again, try not to get any alcohol on the casing (so your shiny finish stays shiny), which is why I say squeeze the swab of its extra alcohol so that it's just damp, not soaking in it or dripping with it.
If that doesn't work for you, then your next bet would be to pop out the trackball (carefully) and clean the area. Here's a site that explains how to do it:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
Good luck!
P.S. - Pls. give me KUDOS on this post if the above works for you, and mark the issue as Solved. Thanks!
~^~ CrypticAzn ~^~
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Track ball has decide to stop working or only when it feels like it

hi please help
the track ball on my 9300 has stopped working i have taken battery out and rebooted but still no good any ideas please x
Solved!
Go to Solution.

Hello !
Your problem seems to be more like a Hardware problem rather then a software problem.
So would request to visit your neares Authorised BlackBerry Service Centre, for handling of the issue.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as solution so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Track ball mapping

When I push my track ball now instead of acting as the enter key, it pushes the w and e keyes.
Help?

Press FIRMLY down on the trackball and scroll the trackball IN the direction it does not want to move.
And don't post questions in the Welcome & Introductions section of the forum, please.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Track ball is stuck

My track ball will roll up and sideways but not down. Has anyone experienced this? And, can you tell me what to do to fix it?
Thanks,

You need to replace the track ball.
There are 2-3 ways to get these. I'd Suggest Ebay
For a quicker route go Craigslist
But On Ebay You can type in...
Blackberry 8100 trackball
EDIT::: You can get them in multiple colors, My pearl is Lime Green, with Green ball, Black ring, And the "Silver ring" is green metallic around the ball it's self...
For FASTEST shipping if you want them cheap. These links...
And they have them from 2 Dollars buy it now, to 8 dollars
If your in UK
http://cgi.ebay.com/BLACKBERRY-TRACKBALL-BALL-FOR-PEARL-8100-8110-8120-8130_W0QQitemZ300353545707QQc...
If your in USA
http://cgi.ebay.com/Trackball-Purple-BLACKBERRY-8100-8110-8120-8130-8800_W0QQitemZ220493893664QQcmdZ...

Track ball is sticking

My track ball is sticking and won"t allow me to move down. How can I fix it?

Press FIRMLY down on the trackball and scroll the trackball IN the direction it does not want to move.
And don't post questions in the Welcome & Introductions section of the forum, please.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Track Ball sticking

Hi,
Does anyone else have problems with the track ball? Mine is loose but when I track left it is slightly sluggish and when I press it down, it wont always work and respond....
Any advice grateful!

You likely have dust or lint under the trackball... if it is stuck, try pressing FIRMLY and rolling IN the direction it doesn't want to move. That is the recommended fix.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8330 all functionality lost on keypad and track-ball

after my blackberry boots up i lose all functions with all buttons i tried to redownload software now its stuck on license agreement page. i get phone calls and messages still but i cannot answer or recieve either of them due to this, any suggestions please?

Yes this is completely normal, the track ball has to be fairly loose to allow movement without any catching or need to use pressure, the keypad is slightly lose purely because this is how the phone is built, however it does not in any way affect the stability or performance of the phone. Enjoy your new BlackBerry & welcome to the support forums, any more troubles, don't hesitate to come back!
-Zoey

Tracker ball on 8900 will not move down.

So my blackberry, which is on contract to orange uk has again broken. the problem is that the tracker ball will not move down. it moves from left to right and moves up but doesnt move down. you can guess this is rather annoying! I have had it fixed a few months ago for the same problem but it was a bit pricey! I was wondering could you help me with this?

Try rolling it around on a baby wipe if you have one, if not some alcohol gel, or vodka on a tissue may work. Failing that you could take the trackball out and clean the sensors, it's fiddly but it does work. It's quite simple to do if you have the right screw drivers. I even managed it, and I'm a girl

Black Berry Pearl - Track Ball

I have been my Black Berry pearl since past two years, since the last 6 months the Track Ball started giving some problems with scralling and now from the last couple of weeks it has stopped functioning altogether, can anybody help me where to get this repaired. Since, there is no repairing facility in Kualalumpur, Malaysia. Since then I have moved to 8700g, which I fealt a more rugged machine although a bit bigger in size.
Cheers
Dave

Dave,
Because you have had the Blackberry for so long I can assure you the trackball is not working because of dirt and oil build up from your fingers and not because of a software issue.
Take a damp paper towel. Make sure it is damp NOT wet, this is critical. Then push trackball in and turn it as you wipe it, do this for about 5 minutes. Turn the device off, take the battery out for 30 seconds, put it back in and push the trackball in again with the damp papertowel and turn it as you wipe it. Sometimes you need to repeat these steps 2 or 3 times. This should do it.

Broken disk that holds track ball in place

Does anyone know what to do?
I bought an 8330 last August from Verizon. All but one prong on the disk that holds the track ball in place are broken. I went to the Verizon store where I bought the phone. They don't keep pieces to BBs in stock and told me to call customer service. Customer service switched me to warranty who said that due to the breakage it was an insurance problem. I called Assurian insurance and they said that this type of problem isn't covered. I have no ideal what I did with the insurance papers so I don't know what they say about coverage. I was told that if I bought and replaced the trackball myself that I would be voiding the warranty.
Any ideas?

Hi,
Replace the trackball and retainer yourself.
You can by replacement parts and the carrier will never know.
I have attached a reputable vendor for the parts.
Also a video of the repair.
Thanks,
Bifocals
http://www.youtube.com/watch?v=DLqkC2LQ05Y
Horizon Wireless Online.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Stuck Track Ball

I've had the "stuck track ball" problem many times and have tried everything I've found on this site. Some works for awhile, some don't. This is the best fix I've tried so far. When my track ball would not scroll down, I unplugged the mouse from my keyboard and scrubbed the little ball on top (track ball) back and forth and around for several minutes with an alcohol swab pad. Works fine now. We'll see how long it lasts. wayne e

You need to replace the track ball.
There are 2-3 ways to get these. I'd Suggest Ebay
For a quicker route go Craigslist
But On Ebay You can type in...
Blackberry 8100 trackball
EDIT::: You can get them in multiple colors, My pearl is Lime Green, with Green ball, Black ring, And the "Silver ring" is green metallic around the ball it's self...
For FASTEST shipping if you want them cheap. These links...
And they have them from 2 Dollars buy it now, to 8 dollars
If your in UK
http://cgi.ebay.com/BLACKBERRY-TRACKBALL-BALL-FOR-PEARL-8100-8110-8120-8130_W0QQitemZ300353545707QQc...
If your in USA
http://cgi.ebay.com/Trackball-Purple-BLACKBERRY-8100-8110-8120-8130-8800_W0QQitemZ220493893664QQcmdZ...

My Blackberry Style no longer hooks to home wi-fi

My Blackberry Style fails to hook to home wi-fi when other blackberry's and smart phones and laptops can. It worked up to 4 weeks ago and stopped. I have tried reseting the wi-fi connection to no avail.

Theresa20000-
Hi there! I certainly hope the replacement device works properly with your home Wi-Fi Network. I have not seen this as a common concern and am confident this is resolved for you. If you need further assistace, please let me know!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Frozen track ball on Blackberry Style

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