Frozen Video Playback in Adobe Premiere Elements 8

I have been using the trial version of Premiere Elements and have been thinking about buying it but I have had some problems with it.  When I go to play the video that I imported from my DV camera, the viewer plays a few frames and suddenly freezes.  I can hear the audio but the video does not come back until I pause it.  Then it just shows the last frame.  I tried playing it on other programs such as windows media player and Ulead video studio, and it works fine.  I am impressed with the power of Premiere Elements and am looking forward to editing on it if I can figure out what is wrong.
Here are my system specs.
Processor
AMD Athlon 64 X2 Dual Core Processor
Ram
2 GB
Operating System
Windows 7 Beta
32-bit operating system
Display
NVIDIA GeForce 6200
Thanks

Welcome to the forum.
When I go to play the video that I imported from my DV camera, the viewer plays a few frames and suddenly freezes.  I can hear the audio but the video does not come back until I pause it.
You say "Import," but do you mean "Capture?" These are two totally different operations.
Can you tell us more about these AV files? The freeware program, G-Spot, will get you those details.
Similar often happens, when one is not working with DV-AVI files, and often are Importing MJPEG files. For those, you will want to get either the Morgan, or the MainConcept MJPEG CODEC. If not, more details will be helpful.
Good luck,
Hunt

Similar Messages

  • Video playback on Adobe Premiere Elements 8 no longer works

    Windows 7 Professional 64 bit OS
    Lenovo T420
    i5 Second Gen Proc
    8GB RAM
    Premiere Elements 8.0
    Latest Version Update and Driver Update Installed
    Majoirty of video pulled from Flip Camera
    What other information is necessary?
    I've been working on a video for the last couple of months, and have about 15 minutes of footage.  Recently when I opened up the project to work on the last 25% the playback feature stopped working (no sound or audio when play is pressed).  I noticed that background rendering was disabled so I re-enabled it, but I am still facing the same problem.  I've saved my video in several formats including AVI in hopes that I will be able to finish it at a later date.  I am only slightly technical, so please don't waste your time correcting me (I'm sure I've made several mistakes and provided information that is not pertainent to the issue at hand)!  Just looking for help, so I can finish my project.
    Thank you in advance!

    Great news, and actually much better than I had expected - kudos to Lenovo!
    Video (and audio) drivers are very fragile things. In regular computing, they are only moderately important, but with programs, like PrE, 3D and CAD apps., the program must interface very deeply with the video driver, and it must be stout. There are many things that can "break" the video driver, and a common one is OS updates. Most Windows OS's are still set on the default update options - fully automatic. This takes place behind the scenes, and the user is seldom aware that the OS has been updated at all. Suddenly, a program like PrE stops working correctly, while most other programs seem to be just fine. Immediately, the user looks to PrE, which is **** just what it did before the OS update - running perfectly fine, but between the program and the Video sub-system, that driver has broken, so things go wrong.
    One workaround is to use a System Restore Point, from before the OS update that broke the driver, BUT OS updates are a very, very good thing. Catch-22, if one cannot install an updated driver, that works well with the update status of the OS.
    Glad that you found a better solution - new and improved video driver. While you are at it, you might want to check for a new audio driver too, as they are just as fragile, and can bring PrE to its knees.
    Good luck,
    Hunt

  • Can a video created with Adobe Premiere Elements 13 be converted to run on Adobe Premiere Elements 11?

    Can a video created with Adobe Premiere Elements 13 be converted to run (and be edited, etc.) on Adobe Premiere Elements 11?
    I have several hours invested in a video creation that I made with Premiere Elements 13, but now 13 is refusing to work properly (space bar and play button do not move the time line indicator forward).  Hopefully, I will get the problem solved, but in the meantime I must get this project completed and don't have time to start over.  So, I need to convert the work so that it can be completed with Premiere 11 which seems to work fine.
    Thanks, Dave

    Dave
    Is this an outdated thread? I thought that you had resolved the play button/space bar issue.
    Classically, you cannot open a project created in a later version in an earlier version. If you try, you get hit with "The project appears to be damaged, it cannot be opened." messaged. There was one rare and little known occasion when that was not the case. It involved Premiere Elements 10. So, that is not going to help us any here.
    If you still have the play button/space bar issue, can you get out of the 13 project by exporting it to file which you can import into a new Premiere Elements 11 project? If need be, I can suggest the details of that if you tell me the project setting for the 13 project.
    Please let us know the situation at this time.
    Thank you.
    ATR

  • Video editing & playback issues: Adobe Premiere Elements 8

    Hello all,
    I have made several attempts at transfering HD video  files from my camcorder to my PC and then editing.
    When I try to play the transferred file, it is a little choppy and then gets worse as I edit it.
    Here are my specs/config:
    System:
    HP Pavilion a6720y
    Windows Vista 64 bit
    NVIDIA GeForce GT 440
    AMD Phenon 9550 Quad Core 2.2Ghz
    6GB RAM
    640GB SATA drive, 7200 rpm
    Camera:
    Sony HDR-XR150
    Editing Software:
    Adobe Premiere Elements 8
    I copy the video files from the camcorder to the computer via USB 2.0.
    When I connect the camera directly to the TV the video plays without any issues.  So I know the AVCHD files are "good" and I suspect they are also possibly "good" on my hard drive, but just cannot be played or edited appropriately for some reason.
    One input I received was that due to the nature of AVCHD files, I should convert the video to "I-frame codec" and then edit.  Can Adobe Premiere Elements do this?
    Any other thoughts/ideas?
    Thanks for any help.
    D

    6GB RAM
    PE version 8 is 32bit, so is not using all of your ram
    640GB SATA drive, 7200 rpm
    I edit AVCHD (with PPro) with THREE hard drives
    My 3 hard drives are configured as...
    1 - 320Gig Boot for Win7 64bit Pro and all program installs
    2 - 320Gig data for Win7 swap file and video project files
    When I create a project on #2 drive, the various work files follow,
    so my boot drive is not used for the media cache folder and files
    3 - 1Terabyte data for all video files... input & output files (*)
    (*) for 4 drives, drive 3 all source files & drive 4 all output files
    Search Microsoft to find out how to redirect your Windows swap file
    http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
    Trying to use only ONE Hard Drive for Video Editing
    You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
    Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
    You as a person cannot do both at the same time with the same hand
    A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
    You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
    I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
    Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
    Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing
    A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
    http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

  • How do I edit the video audio in Adobe Premiere Elements 10

    I want to edit the video audio, so that I can get rid of some of the sounds and background noises.  Also, how do you import Plug-ins into Adobe Premiere Elements 10?  I have trial versions of Adobe Audition CC and SmartSound.  Thanks in advance for your help!

    woody122
    What computer operating system is your Premiere Elements 10 running on? And, very important, what video card/graphics card  does your computer use.
    If a NVIDIA GeForce card, then that needs to be looked at first because of the serious and known Premiere Elements 10/NVIDIA GeForce issue which is described in one of the announcements at the top of this forum.
    SmartSound is an feature included with Premiere Elements 10. Why are you looking at any trial version of SmartSound?
    As for Adobe Audition CC, I was not aware that this is a plug-in. As far as I know, Adobe Audition CC is an application that Premiere CC can integrate with as a CC application which Premiere Elements is not.
    See the following video tutorial
    Clean up Premiere Pro audio clips with Audition | Adobe Creative Cloud tutorials
    Look at the price tag afterward, probably on subscription rates?
    Please check out the Premiere Elements 10 audio effects, especially those related to noise reduction.
    Have you looked at the free audio editor named Audacity and its noise reduction opportunities?
    Please give more details in support of your Adobe Audition CC being a plug-in if you are confident that it is.
    Thanks.
    ATR

  • I need a Video Card for Adobe Premiere Elements, what is recommended?

    I wish to buy the Adobe Premiere Elements Video Editing. I shoot on a Cannon GL1 & GL3 mini dvd and need a video card to capture my video footage. What Video Card is recommended for use with the Premieire Elements software? and what is the price? Please advise...

    farney1946
    Is the purchased Premiere Elements 12 still in its sealed packaging?
    If you have not already, I would suggest that you install Premiere Elements 12 from the purchased installation disc
    and evaluate its performance in your computer environment.
    a. Does the program fail to install?
    b. Do you get Display Card errors?
    If you are worried about not being able to return 12 once the package is opened, then you can try the following
    a. Download the Premiere Elements 12 tryout files from the following web site and evaluate it as a tryout (full
    featured).
    http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
    Read and carry out carefully the Note: Very Important Instructions section on the web page to avoid Access Denied message.
    b. If the tryout performs well for you, then delete the tryout and install your purchased version with the purchased
    serial number included on the packaging.
    ....other possibilities, but just the above for now.
    ATR

  • Black bars on youtube videos coming from adobe premiere elements 10?

    Every single video that I have edited on this programme, once saved, has come up on youtube with the black bars either side of it. I've tried to fix it but havent been able to. I believe its something to do with the setting that I saved it as but I'm not sure which setting to pick to get the right ratio for the youtube screen. Any gelp Would be most appreciated.

    Coolbeans
    We will need more information to look for the cause of the issue that you are describing.
    1. On what computer operating system is your Premiere Elements 10 running? And, what is the video card that the computer uses?
    2. What are the properties of the video that you are using when this issue occurs? I am looking for video and audio compression, frame size, frame rate, interlaced or progressive, file extension, pixel aspect ratio.
    3. What are you setting as the project preset for this project? The project preset should match the properties of your source video.
    4. How are you uploading your Timeline content to YouTube....
    a. Are you exporting your Timeline content to a file saved to the computer hard drive and then uploading that file to YouTube at the YouTube web site? If so, please give all the export settings including any customization of the export settings under the Advanced Button of the preset selected.
    or
    b. Are you using the program feature Share/Computer/Online/YouTube? If so, what preset are you selecting for this upload?
    Please review, supply the requested information, and then we will move forward from there.
    Thank you.
    ATR

  • Problem with video playback in adobe premiere pro CS4

    Whevener i am to put something into my video. Via it be either A fraps recorded video or a video shot by my camera... i put it in the library and drag it to the stage. then when i play it in Premiere the video just stays as a still picture but the audio plays. It does this with 2 methods i tried (Fraps and my Photosmart M537 Camera). I asked My uncle (who had the same problems with CS3) and he said that hes pretty sure theres something wrong with the Codec. I think thats it because when i put in my video that i had recorded with Hypercam 2. it worked fine. Could anybody please help me?

    1 - search the forum for fraps - many problems, few successes
    2 - what CODEC is used for your Photosmart M537 Camera?
    If that is a STILL camera which has a video mode, you most likely need to convert to DV AVI type 2 with 16bit 48khz sound
    A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
    Many of the ideas at the next link are generic enough they have helped some Non-Premiere users fix problems
    Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
    If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of the troubleshooting link

  • How do I remove the Adobe Premiere Elements Trail Version Sign from my video?

    I'm making a video using the Adobe Premiere Elements, but  they have a trail version logo across the screen so I cannot fully make a video without that showing. Is there any possible way that I can remove it? Thanks!

    uggrrl
    You cannot remove the Adobe watermark from an export of the Premiere Elements tryout, be it an export to file saved to the computer hard drive or a burn to disc.
    But, you can remove the Adobe watermark from the Premiere Elements project file (known as the project.prel) after you purchase the program.
    All you do is open the project file from the tryout in the purchase Premiere Elements and then....
    a. In the opened project, go to Timeline Menu/and click on Delete Rendered Files
    or
    b. do nothing (some of us have found that the Adobe watermark automatically disappears from the tryout project file when that tryout project file in opened in the purchased Premiere Elements.
    See which one works for you. The classical version of the how to is "a" above.
    Looking forward to your results.
    Thanks.
    ATR

  • Missing Visuals in video clips (Adobe Premiere Elements 10)

    When I load up my video editting program (Adobe Premiere Elements 10) everything appears fine.
    It's only when i try to load a video into the program that things go buggy.
    The Video Clip appears on the timeline. The Audio works perfectly fine. However, the video, or image for that matter doesn't appear in the "viewing screen" (can't think of the right word
    If I add a video effect to the clip (for example, Auto Color) then the picture becomes visible.
    But, when I then render the clip, the picture disappears once again.
    I'm no expert with computers or programs so i am pretty lost on what's wrong.
    The last time I used the program (which was about a week before New Years Eve, 2013)  it was working perfectly fine. I've used the program for the past year with little to no problems, so I am baffelled as to why this has happened now.
    Any kind of help would be really appreseated
    I even still have the original disc I bought when i first installed the program, so if i need to uninstall then reinstall the program it will be eailly done..
    Thanks in advanse for you help

    CreweOnTheSofa
    Along with the Intel Graphics there is something called "NVIDIA GeForce GT 640M"
    nothing more then that.
    That is probably at the core of your problems, and we need to explore this. My take on this is that you have 2 things going on here.
    1. There is an epidematic of display problems targeted specifically at the Premiere Elements 10 user whose computer uses a NIVIDIA video card. (You have Premiere Elements 10 and one of your video cards is NVIDIA GeForce GT 640M.)
    Typically the drill is to have the version of the video card driver up to date. In this case, the fix is to roll back the driver version far enough not to have the display problem. Neither NVIDIA nor Adobe has not stepped forward to correct the situation.
    Check out the following link to see what you are up against regarding the NVIDIA side of things.
    http://forums.adobe.com/thread/1317675
    2. On the other side of things, you have an integrated Intel Graphics card as well as the NVIDIA. There can be conflicts when two video cards/graphics cards are involved (independant of the NIVIDIA issue). Typically you see disabling of the integrated card, in your case the Intel Graphics. But, I am not sure where that would lead stability wise.
    You could look at both areas and see if you have displays gains for one or the other. I would look at rolling back the NVIDIA first.
    Please review, and then we can discuss this further.
    Thanks.
    ATR

  • Adobe Premiere Elements crashes on export

    Hello,
    I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
    Toshiba MK3263GSX Disk Drive
    285 GB, 149 GB used
    burst transfer rate: 3 MBps
    5400 RPM
    8 MB cache
    Intel Core 2 Duo CPU T8300
    2.40 GHz
    4.00 GB of RAM
    Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
    As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
    I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
    I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
    Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
    Thank you very much for your help.

    >chose setting NTSC HDV
    According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
    If the forum search is working today, search on
    kodak zi8
    to find out what you should be doing

  • I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

    I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

    rickeyt
    Thanks for the reply. Great news about the volume adjusts.
    Now about those fades for the volume. How are you doing that?
    1. Right click the Timeline video audio and select Fade and then
    see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
    2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
    Please let us know if any of the above works for you with regard to the audio fades.
    Thank you.
    ATR

  • Can't start Adobe Premiere Elements 13 video editor.

    It says: "Adobe Premiere Elements 13 has stopped working" without additional details. It doesn't close, it is not frozen, but it does not work.
    I tried Adobe Premiere Elements 12 (trial version) which had no problem at all on my PC. I'm using the 64 bit version on Windows 7. I've tried to re-start the pc, to uninstall PRE 12, but this does not work. I have access to the Organizer though. Has anyone manages to get PRE 13 installed?

    chti_gaby
    Thanks for your follow ups.
    Let us focus on Premiere Elements 13 Windows 7 64 bit computer.
    Let go through the usual drill questions...
    a. Does problem exist with and without the antivirus and firewall(s) disabled? Is your antivirus program McAfee?
    b. Are you running the program from a User Account with Administrative Privileges and have also selected and applied Run
    As Administrator to the desktop icon of the program?
    c. Do you have the latest version of QuickTime installed on your computer.
    d. Can you open the program using the Adobe Premiere Elements.exe file instead of the Adobe Premiere Elements 13.exe?
    See Local Disk C\Program Files\Adobe\Adobe Premiere Elements 13\
    Please consider
    a. Go to Control Panel/Programs and assure that Adobe Premiere Elements 12 and 13 are not showing as installed programs.
    If they are, uninstall.
    b. Do a free ccleaner run through (regular and registry parts) to get rid of any leftovers from incomplete installs or uninstalls.
    https://www.piriform.com/ccleaner/download
    c. Reinstall Premiere Elements 13 with antivirus and firewall(s) disabled.
    The following is what was helpful for me when I ran into problems with Photoshop Elements 12 and Premiere Elements 12 installs.
    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
    Depending on how the troubleshooting is progressing, you may want to consider exploring these possibilities.
    We could get into video card/graphics card, etc, but your comments on your initial experience with the Premiere Elements 12 tryout
    make me hesitate on exploring that aspect of the troubleshooting now.
    Please review the above and then we can decide on the next course of action.
    Contacting Adobe via its Adobe Chat is a possibility since you have a purchased version of the current version (13), but let us see
    what we can do.
    Thanks.
    ATR

  • Adobe premiere elements 12 with diamond vc500 one touch video capture device.

    Adobe premiere elements 12 and using Diamond vc500 one touch video capture device.
    AVI files will not load into Adobe premiere elements 12.
    I bought what I thought were the two best software and capture devices.
    I am archiving old VHS tapes and using Diamond vc500 capture software called EZ grabber. I thought the best archiving format would be AVI files. As I just started this project. I am willing to do what is needed.
    That even being, going and buy another capture device that being for a VCR to PC using a USB are even a Video card.
    EZ grabber software ask you to record in what format. I picked AVI. There is DVD - SVCD - VCD - MPG4. I want to archive then go back and edit. The DVD or SVCD format, is that not the same as mpeg 2?
    You and I know the drill. Saving in what long term archive format and that dare thing about video compression and losing quality of the videos. Its all a nightmare.
    Once again I am willing to buy another capture device for a VCR that will work with Adobe premiere elements 12.
    Help please with long term archiving format and capture device.
    Thanks

    The answer is B.
    Capturing the VHS content to computer (via the Diamond vc500 and USB connection and EZ grabber) to obtain an .avi file on your computer and then trying to import that into Premiere Elements with its Add Media/Files and Folders?
    When I do that, the Adobe premiere elements 12 crashes or only loads a 2 mins of video.
    The firewire connection device "Canopus" product sounds great. But I really don't want to spend that much on my home videos. My PC does not have a Firewire connection. So add a new card for that and the Canopus product. I could just pay someone to do my VHS tapes.
    Diamond vc500 $35
    Adobe premiere elements 12 $65
    Firewire card $50 plus
    Canopus $180
    $330 is way too much for simple home VHS videos

  • Why does Adobe Premiere Elements 11 download my videos to my computer so slowly?

         Hey guys, I have been using Adobe Premiere Elements 11, for quite some time, and I noticed that its download speed is as slow as a turtle. I know it is not my download speed, because when I download files from the internet, or games, it goes as fast as anything. Just so you have more information, I will tell you have my recording/uploading process goes. First, I record the video (Using Microsoft Expression Encoder 4 Screen Capture). Then, I would send it to my video encoder. (Microsoft Expression Encoder 4). I would then encode the video, and send that output file to Adobe Premiere Elements 11 for further editing and to download it to my computer. Now, everything up to this point takes maybe 30 minutes. But when I get to Adobe, it takes more less 3 hours (give or take a few minutes). Finally, after all that waiting, I upload it to Youtube, which takes about an hour or so. My problem is Adobe is taking far to much time to install/download the video. And as a result of that, I can only put out about a video a day. Is there any way to speed that up, or should I just get a new editing software? All feedback, and help is greatly appreciated.

    Gamer
    The typical ways to introduce media into Premiere Elements 11 is via AddMedia which puts the source media into Project Assets and from there you drag the contents to the Timeline Expert view edit.
    These would be your choices.
    You say that you used Microsoft Expression Encoder 4 and a picture from Photoshop Elements 11.
    Given that you are doing screen captures with Microsoft Expression Encoder 4 and you have a photo from Photoshop Elements 11, but how are you introducing them into Premiere Elements 11? At the same time that we are looking into the how, we need to look into the what, especially for the screen captures. The video and audio formats and file extension among other things are important to the Premiere Elements workflow.
    So, again I would ask you to offer answers to what I had asked
    I am assuming that you are talking about the time it takes for the video to import into Project Assets for you to drag to the Timeline. Are you observing any indexing and/or conforming going on (bar at bottom right of Expert view interface) during this 3 hour await time?
    Among other things, what are you using for Add Media and to get to Project Assets? And, the usual drill, what are the properties of your source media, including size and duration, video and audio compression, file extension, etc.? By comparison what is the size and duration of those Internet games et al. that seem to be transferring to your expectations?
    Is this one of those issues where "it never worked before" or "it worked before but not now" specific to Adobe files of the size and duration and properties that you are focusing on?
    I see the answers to all of the above as expediting the matter to get your concerns addressed.
    Please review.
    Thank you.
    ATR

Maybe you are looking for