Frozen while in the process of upgrading to OS6

I am having problems upgrading my Curve to the new OS6 system.  It has been stuck at this point for over an hour now, and the device is new:
The screen on my blackberry is white, and pushing a button on the phone only brightens the screen.
I'm reluctant to disconnect it because the last device I had tried and tried to upgrade failed part way through and had to be traded in for this one.  Anyone know what to do?
Thanks!

Has it changed at all?
If the device is new, did it come with the latest available OS for the model?
Who is your carrier?
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

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    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/9936e790-0201-0010-f185-89d0377639db
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