Frozen wireless mouse

Hi. My Mac Pro will not recognise my wireless mouse. The cursor is stuck up in the top left hand corner. I can login to my Mac using the keyboard but my keyboard will not allow me to arrow or tab to System Preferences (where I might be able to sort this out?). I can arrow up and down my folder columns in Finder, but not able to get to Devices/Places etc.
I have shutdown and changed batteries, but nothing. The mouse does work because i currently have it wired to my Macbook Pro to type this message.... any ideas?
Thanks

Hi-
What mouse are we dealing with?
Have you tried another USB port on the tower for the receiver?

Similar Messages

My wired Apple Magic Mouse is frozen and I am unable to move around on my Mini Mac. I receive a window saying the computer cannot locate a wireless mouse. How do I get my mouse to work again.

My Magic Mouse is frozen. How do I get it to work again? Also I keep getting a window that says it cannot locate my wireless mouse. I do not have a wireless mouse.

Got confused between your header question about a wired mouse and the main question about a wireless mouse. You said your magic mouse was frozen and added you do not have a wireless mouse. Problem is ... the magic mouse is wireless. The original mighty mouse was the corded version.
The wired mouse is a regular problem. After two to three years it tends to clog up. You can clean it (to a degree) as follows.
Using an alcohol moistened, not wet, cotton bud, scratch at the mouse ball for a minute or so. Then turn it upside down and on a clean piece of thick white paper or card on a firm surface, vigorously rub the mouse ball on the paper in a regular figure of eight. Do this for a minute or so and occasionally tap the mouse on the paper. This will help dislodge bits of fluff etc. Then try again

Wireless mouse frozen

The power went out and my Mac turned off. When I turned it back on the mouse was frozen. Green light on - but blinking. how can I key through to reset? will a PC wired mouse work as a temporary fix?

Bluetooth Quick Assist
http://support.apple.com/kb/HT1153
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048
A PC wired mouse will work perfectly fine on a Mac

Microsoft Wireless Mouse 3500 Not connecting

Hello,
I have windows 7 64bit. My system sees mouse but it's frozen. When I move it nothing happens. What may be possible solution to this problem ?

Hi,
For the mouse issue, please try the steps in these KB articles:
Troubleshoot a wireless mouse that does not function correctly
http://support.microsoft.com/kb/321122
Troubleshoot response failures in wireless keyboard or mouse
http://support.microsoft.com/kb/838398
Hope these could be helpful.
Kate Li
TechNet Community Support

Wireless mouse lock-ups (Rapoo 1620)

Hi,
I've been using my wireless mouse more recently (Rapoo 1620) on my 64-bit installation of Arch Linux (64-bit, using XMonad), and it generally works okay but with a frequent slightly annoying issue - it tends to stop working after I switch to typing on my keyboard then try to use my mouse again. Once it does start working, as long as I keep using it it will very rarely (if at all - I can't entirely recall) lock up again - only after I go back to using the keybaord and my mouse remains inactive for a period of time.
Has anyone come across this issue before? Any insight would be greately appreciated.
Thanks!

I would be concerned that you may have a power supply going bad. Unfortunately the only way to test this theory is to replace it. If you do replace it may sure you get one that is rated at a high enough wattage to supply your system. I use a 500 watt power supply. I have had power supplies to go bad on me in the past. Sometimes the power supplies will not go entirely out, they just stop producing as much power as they normally would. This can cause some weird things to happen in your system. I've had one go bad and it was providing enough juice to let my computer cut on, but the video card wasn't getting enough?juice to operate thus I was getting a blank screen. I would also like to know if you are overclocking. Sometimes overclocking can cause heat issues that could cause a similar problem to what you are having.

When i wake my iMac there is no wireless mouse or keyboard functionality. I have to reboot the computer to make them work.

If my imac is left sleeping for any length of time there is no wireless mouse or keyboard functionality and the imac keeps returning to sleep. I have to hold the power button to wake the machine as the mouse and keyboard do not work. T o rectify the problem i have to hold the power button until the mac switches off and then re-boot the machine.

Don't sleep the computer and its HDs, just the display. I've been doing that for years, run 24/7, and never have an issue, but then again I only use wired keyboards and mice.

Macbook Pro Retina (15") can't connect to wireless mouse and external USB keyboard

Hi All,
I got my new MacBook Pro Retina (15 inch) about 3 weeks ago. It works fine. I got a 30" Dell screen that I am using via thunderbolt/usb adapter. Also, I am using a thunderbolt ethernet adapter. Both adapters work fine without any problems.
I have an apple usb keyboard connected to the USB hub of the screen, as well as my iphone cable. It is a regular, full size apple keyboard. In addition to this, I have a logitech nano connected directly to the right usb port of the macbook pro.
This setup was working well until a few days ago. I lost connectivity with my mouse. Initially, I thought the batteries are empty. After replacing them, I still had no connection (again, the usb receiver is *directly* connected to the macbook).
I changed a few cables here and there and noticed that I can get either the keyboard to work or the mouse but not both at the same time. A reboot did not help.
Did anybody encounter such a strange problem already? If so, what could I possibly do?
Thank You,
--Martin

Hello nikkig00,
It is certainly difficult to use the computer if your wireless keyboard and mouse do not connect. I found a few resources I recommend for this issue.
I recommend reviewing this article first:
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
If the issue persists, I recommend reviewing the section titled "Top troubleshooting tips" in the article below. Step 9 specifically stands out to me for the issue you described:
9. Restart your computer
Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
Bluetooth Quick Assist
http://support.apple.com/kb/ht1153
Thank you for using Apple Support Communities.
Best,
Sheila M.

Wireless mouse/keyboard intermittent dis-connects

In the last three days, I have looked at over 20 different posts regarding wireless mouse/keyboard disconnect problems. Thew fixes ranged all over the board and NONE fixed it. And, none of these problems matched mine exactly, except for one other. I too, have two iMacs and this problem has over the last few days gotten increasingly worse and irritating. Regardless of what you're doing, whether it is actual productive work, or playing a stupid game on your computer, when your mouse quits responding, and the graphic flashed on the screen "MOUSE DISCONNECTED", it irritates.
I think a senior apple tech finally pin-pointed the problem, at least for my two systems. It has nothing at all to do with Bluetooth or Wireless networking. I tried ALL of those fixes including resetting the SMC. None fixed it.
Here is what the tech had me do. Under System Preferences > Users & Groups > My Login, I then clicked on "Login items. I was astounded to see a list that exceeded the size of the window of "startup" programs that have been installed from iTunes Helper, to Dropbox to blah, blah, blah. You name it. He had me remove ALL of them except iTunes Helper. one item "Connect service (all users) could not be removed. However, as we later discussed, the specific item the I believe to be the culprit was "Bittorrent". I've forgotten what I downloaded that used that as the download agent, but in the future, I shall NEVER AGAIN use it for ANY reason. I also removed from the applications area, some non-used programs (that probably weren't the problem, but...), emptied the trash, re-booted and have not had the problem since. I want to stress here, that if your problem is actually Bluetooth or Wireless network related, this will not fix it. However, my mouse had gotten really molassesy in that when I would try to quickly move from one spot to another on the screen, it took some time to catch up, as if something else had control. That's what I think Bittorrent or someone trying to share one of my files was causing. I don't share my files. Period. I didn't realize that it could be subverted to that use of I wouldn't have ever used it in the first place.
Anyway, neither one of my iMacs has exhibited ANY of the former symptoms since clearing that list on each system. Turns out, my second iMac also had Bittorrent in the list. That's about the only thing the two have in common besides Yosemite 10.10.3. Maybe this will help, maybe it won't. I sure hope it does. Forums like this one are extremely helpful to me.

I had the same problem... didn't find anything useful in the forums. Just on a whim, I went to the
Control Panel | Device Manager | Universal Serial Bus Controllers
For each "Hub", right click and select "properties"
On each properties page, select "Power Management" tab
On each power management tab "uncheck" the "Allow the computer to turn off..."
I did this for the Generic USB Hubs, the USB Root Hubs, and the Reneasas...Hub. After that was completed, all USB ports started working immediately. So far, they are staying working but it has only been an hour or so. Will report back if this doesn't stick. Also, there may be a more elegant solution... but this works for now.

Wireless Mouse disabled

My MBP throws an error everytime I connect my Wireless Mouse USB to it and I could see that the device is disabled and doesn't work any more on any machines connected.
Here is the error message I got: "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled."
Mouse: Targus AMW063AP
Any ideas on how to get it working?
Thank you in advance.

Try Resetting the System Management Controller (SMC)

Apple Wireless Mouse - No Longer Pairs with Mac Mini?

Hi there,
I've had an Apple Wireless Keyboard and an Apple Wireless Mouse for several months. Unfortunately, the Apple Wireless Mouse no longer pairs with the Mac Mini (Core Duo, 1.66) -- it is getting very frustrating.
I've tried rebooting the machine, restarting the mouse, and nothing works. Sometimes I get the Bluetooth Setup Assistant which says that it found 1 Mouse, but it failed to pair.
I replaced the batteries, but nothing changes.
Help!

Normally that's caused by debris under the trackball preventing the rollers from moving. Turn the mouse upside down and rub the trackball Vigorously with a microfiber cloth.
The symptoms are usually that scroll will work one direction but not the other.
Captfred

Why is my boot camp setup stuck at Apple Wireless Mouse?

Well I finally got Windows 7 on my Macbook Pro and when I try to put Bootcamp on the Windows side it gets stuck at the instalation. It's been on Apple Wireless Mouse for a good bit now. Did I mess up somehow?

The wireless mice you're buying.... are they 2.4GHz wireless ones (the ones that come with their own micro-dongle) or Bluetooth? If they're the 2.4GHz wireless ones, go buy yourself a good bluetooth one. Your Mac has bluetooth in it and can connect to one of these mice without the need to use the dongle that comes with them. I've seen a quite a bit of issues (jerky movement due to low battery too far away or other movement problems) with the non-bluetooth wireless ones.
Also, be aware that if the mice you're using are laser based, the movement will be laggy and jerky if they're not used on the proper surface. Only the more expensive ones have better laser systems in them that can be used on multiple surfaces, but still not all.

Wireless mouse and keyboard not recognized

I know that I have had this issue before, but can't remember what the solution is (old age?) My iMac G5 PPC has a wireless mouse and keyboard (the old apple white one). The iMac came with these as an option but WITHOUT the bluetooth card inside. (I still don't know how this works, but it does). Anyway, the mouse and keyboard were not recognized when I tried to get on today. The batteries are good. If I go to system prefs (using an even older wired mouse) there is no bluetooth option (since no card is present). I don't know how to get the computer to try to recognize both. Any help is definitely appreciated.

HI David,
If the iMac didn't come with Bluetooth software/hardware, then are you using a USB Bluetooth dongle?
And open System Profile (Applications/Utilities)
Select Bluetooth on the left under Hardware. You may need to click the gray disclosure triangle so it faces down. What does it say on the right?
If the Bluetooth icon is in your Status Menu Bar (top right in your screen). Click the icon and make sure Bluetooth is turned on. Then click: Open Bluetooth Preferences and try re-pairing the mouse and keyboard.
Carolyn

Wireless Mouse and Keyboard don't work under bootcamp. Any suggestions?

I installed Windows 7 through Boot Camp. Everything works, but my wireless mouse and keyboard. If I add a wired mouse and keyboard, they work. Have reinstalled Bootcamp a few times, but when I try and add the devices. they are seen, but then can't pair.
Any help would be appreciated.

Well, the 'unplugged' reference was noted earlier and I wasn't sure if you'd get a
better response than a standard suggestion to try the other ideas in this link first
•Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
before actually performing the SMC, that is a dragnet kind of catch-all, sometimes.
All of my keyboard & mouse units are USB and I've gone as far as supplying the
mouse and other peripherals with a powered USB hub; so power from the Mac
isn't spread too thin. The keyboard is one of the only items that should be attached
to the USB port; as it has to work on startup pre-boot keyboard shortcuts... Such
as SafeBoot, PRAM reset, and others where you need a live keyboard and BT
may not be up to the task of being ready. Three going on four of my Macs have
bluetooth capabilities for those items; but I can't justify the continual upkeep cost.
Spare USB keyboards and a few extra mouse are handy as troubleshooting tools, too.
There are some USB keyboard references among search results in this linked page:
https://www.google.com/?gws_rd=ssl#q=Apple+USB+keyboard+troubleshooting
Perhaps the SMC pre-reset suggestions may help resolve the issue, if not, try reset.
Good luck & happy computing!
edited

Bluetooth can't connect to wireless mouse

After working flawlessly for two years, now my iMac no longer connects to the wireless mouse and keyboard that came with it. I changed the batteries in both to no avail. A US̆B mouse works fine. What could be causing this?

Hello nikkig00,
It is certainly difficult to use the computer if your wireless keyboard and mouse do not connect. I found a few resources I recommend for this issue.
I recommend reviewing this article first:
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
If the issue persists, I recommend reviewing the section titled "Top troubleshooting tips" in the article below. Step 9 specifically stands out to me for the issue you described:
9. Restart your computer
Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
Bluetooth Quick Assist
http://support.apple.com/kb/ht1153
Thank you for using Apple Support Communities.
Best,
Sheila M.

Wireless mouse doesn't work after installing iTunes

New 30Gb iPod, installed iTunes v6 on 6-mos old HP laptop with docking station/wireless keyboard/mouse. All is well, updated iTunes with latest from web, loaded songs on iPod BUT now wireless mouse will not work. Reset mouse, works for a few clicks, then dies. Reset mouse again, few more clicks, then dies. Reboot without iPod connected, no iTunes up, still mouse only works for a couple clicks. Touchpad on laptop works, also so does wireless keyboard so I know transmitter is working (not battery problem). All worked fine until I started playing with options in iTunes today. I didn't uninstall iTunes yet, is that next step? Anyone else have this problem? Suggestions???

I'm pretty sure it's probably just your mouse/computer, however I would recommend uninstalling iTunes just to make sure though.

Frozen wireless mouse

Similar Messages

Maybe you are looking for