Frustrated connecting usb android device to my toshiba C55-B5302

please i beg u to help meeee
i am trying to connect to my toshiba satellite C55-B5302 and samsung galaxy tab SM-T210R
it works with android 4.1.2
I chat with samsung galaxy chat support, windows support, and cant reach toshiba support via chat... if you know how to do it please help me how to do it my email is [email protected]
i tried to change cables, install drivers, intalled kies, installed updates, follow samsung support instructions and windows support instructions...
but no success...
my laptop usb is working good because i can read memories, and my external hard drive also works great on the USB...
is there anything wrong with toshiba to connect this specific device? any update, suggestion? please
[email protected]

Satellite C55-B5302
What happens when you plug in the USB cable?
This is from your User Manual.
--------------------8<------------------- <snip> ---------------------
Connecting as a Mass Storage Device
You can connect your device to a PC as a removable disk and access the file directory. If you insert a memory card in the device, you can also access the files directory from the memory card by using the device as a memory card reader.
Note: The file directory of the memory card displays as Card, separate from the internal memory, which is Tablet.
1.  Insert a memory card into the device to transfer files from or to the memory card.
2.  Attach your device to the computer with the USB cable. Your computer recognizes the connection and displays the AutoPlay screen.
3.  Click the option to Open device to view files. You should see a Card and a Tablet folder.
4.  Copy files from the PC to the memory card (Card folder). 
5.  When finished, close the PC folder and disconnect the USB cable.
--------------------8<------------------- <snip> ---------------------
-Jerry

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