FRUSTRATED!!! HP 6700 Scanning feature not working with my MAC

Question

I just bought the HP Officejet 6700 at COSTCO primarily for its claimed scanning capabilities.  The first frustrating warning was that the CD included with the device was not accepted by my IMac.  So, I after a half hour of downloading time, I finally was able to set up the printing and Fax capabilities, but NOT the Scanning.  The scanner software is evidently there, but it will not recognize the printer/"scanner" even when I click the browse button.  
Before I send it back to COSTCO, I just want to make sure that I'm not missing something here.  
And, is there anyway to call HP for live support?  

Answer 1

Hi realworld,
I have spend the afternoon trying to re-create the issue you are experiencing with no luck. I have downloaded and installed the HP Officejet 6700 e-All-in-One Printer series Full Feature Software and Driver - OS X 10.9 Mavericks...dated 2013-11-15 and it works. I used both the Officejet driver and the Airprint driver, both worked, I am able to scan.
The issue you are experiencing is not the software it seems to be related to the computer or how it may have installed onto your computer. It could even be a firewall. Do you have a USB cable you can connect to see if you can scan with the cable to eliminate weather the issue is stemming from the network or not?
Here are some steps you can try, I have seen great success with these steps being completed in order.
Scrub (Removes all HP software)
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
Hold down Control, Option and Command
While holding the three buttons down, Click uninstall
Reset Printing System
Click the Apple icon, and then click System Preferences    .
In the Hardware section, click Print & Fax/Scan. The  Print & Fax/Scan  dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct  Name and Password    .
Click  OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions (I know many of you have done this but because we have now done a scrub it is good measure to ensure non of your permissions differ)
On the Dock, click  Applications, and then click  Utilities.
Double-click  Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the  Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer
Click on HP Officejet 6700 e-All-in-One Printer series Full Feature Software and Driver - OS X 10.9 Mavericks to download and then install the necessary software for mavericks.
Keep me posted with how this works out. I am certain this is not an issue with the software. This software was designed and released to work with Mavericks and as explained I downloaded it so I can see it with my own eyes. (I didn't want to insist it would work and find out that there is actually a problem with it )
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Sunshyn2005 - I work on behalf of HP