Frustrated ...INfinity drops speed to less than 3 ...

Storrington, West Sussex, speed has dropped to less than 3 mbps, goes up to 5 and then down to less than 2 ... this has occurred regulalry over the past three days. I have waited to see if it goes up to 35+ mbps as is normal, but so far no.
Anyone else get this frustrating anomaly with Infinity for which we pay through the nose.
Noticeable mainly when trying to watch TV through the net.

are there any problems shown here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
can you go to troubleshooting then helpdesk and post stats
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you run btspeedtester and when first test completes run diagnostic test and post results
btspeedtester
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Paying for Infinity 2, speed is less than advertis...

Hi,
I am paying for Infinity 2 "Superfast Fibre" but my speed is rubbish. Reported to BT and engineer was out yesterday, tested line and everything is ok
He reckons i'm just too far from the Cabinet and would never get the speeds suggested in the ad and as below, so it looks like I am paying £5 a month just for BT Cloud.
Is best option just to contact BT and downgrade to Infinity 1 or would this slow me down even more/
Speed tests have been run over the last week at all times of day via wired connection straight into to HH3 and consistently come out at 24Mb
Thanks
Andy

How far from the cabinet are you. See graph for speed to distance.
Regardless of that, you are out side even the lowest speed Range B estimate. You need to contact BT again and report that your speed is 24Mbps and your estimated speed should be between the Range A estimate of 39Mbps to 59Mbps and that you want another engineer, who is prepared to look for the fault and the reason you are not getting your estimated speed, rather than fob you of with an excuse about being to far from the cabinet.
If that was the case your estimated speed on the checker would reflect that.

I am using a timed while loop and am unable to get the loop to run at a speed of less than 1ms (I am currently using the Wait(ms) function). How can I get a faster response?

I am trying to create a virtual engine within a timed while loop and am unable to get the loop to run at a speed of less than 1ms (I am currently using the Wait(ms) function). This does not however allow realistic engine speeds. How can I overcome this? I have access to a PCI-MIO-16E-4 board.

andyt writes:
> I am using a timed while loop and am unable to get the loop to run at
> a speed of less than 1ms (I am currently using the Wait(ms) function).
> How can I get a faster response?
>
> I am trying to create a virtual engine within a timed while loop and
> am unable to get the loop to run at a speed of less than 1ms (I am
> currently using the Wait(ms) function). This does not however allow
> realistic engine speeds. How can I overcome this? I have access to
> a PCI-MIO-16E-4 board.
Andy,
Unless you use a real time platform, getting extactly 1 ms loop rate
(or even less) is impossible. It starts getting troublesome at about
0.1 Hz for standard operating systems.
I'd tackle your problem with "if i mod 10 == 0 then sleep 1 ms".
Of
course this is jerky by design.
HTH,
Johannes Nie?

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

Verizon Mifi 4510L 4g LTE speeds of less than 2 MB

Hello,
I have a Verizon Mifi 4510L, and am loctaed in zipcode 43402.
All of my friends 4G Phones receive ~15 MBs download. However my Mifi is only receiving less than 2 MB at anytime, even though the connection is stable. I have purchased an antenna, moved it around the house, etc... But nothing changes and remains a bad connection. I am 99.9% sure that my device is fine.
What could the issue be, am I being limited on speed because its a mifi and not a phone?

JD,
Your MiFi does not sound like it is performing correctly. 4G should be atleast 5 Mbps when testing on Speedtest.net. What I suggest is a level 2 reset to clear up your SIM card and reconnect to the local towers.
Level 2 Reset:
Power down the MiFi
Remove the back cover
Remove the battery
Remove the SIM card
Allow the MiFi to sit for 30 seconds
Reassemble the MiFi
Test the Connection
Performance problems are normally temporary and can be resolved. If you continue to have poor performance then perhaps there is some strong interferance where you are trying to use the MiFi. You shouldnt have to go outside, but try to conduct a Site Survey to see if you can get any better results. Here is a great link to walk you through the Site Survey process:
http://3gstore.com/page/13_will_an_antenna_help_me.html
If you find a good area then I can share some info on boosters and antennas which may make the MiFi more consistent for you. If not then contact VZW support directly through the 1-800 number. They should be able to confirm a service problem in your area.

Iphone Wifi speeds are less than 3G speeds after setting up Airport Extreme

Hello everyone. I've been searching long and hard for an answer with no success. I'm hoping someone here can help me out. A few weeks ago I upgraded my speed on my ISP from 30Mbps down and 4Mbps Up to 50Mbps down and 8Mbps up. I used to have a WRT54G Linskys router which gave me great speeds on my ipads, iphone, Apple TV and both windows based computers. The other day I switched the Linskys out for an new AirPort Extreme. I Set it up and the speeds on all my devices were constant around 35 down and 8 up. I left the default settings on the AirPort Extreme. Then a few days ago I set up the security for my router, WPA2- Personal. Checked the speeds and my computers, ipads are running great but now my iphones are doing constantly for the last 3 days 1Mbps down and 8Mpbs up. So last night I tuned off my security and than the iphone was back to normal speeds. I'm pretty much confused now. Any ideas? Seems like the security setting are doing something here.

Hello everyone. I've been searching long and hard for an answer with no success. I'm hoping someone here can help me out. A few weeks ago I upgraded my speed on my ISP from 30Mbps down and 4Mbps Up to 50Mbps down and 8Mbps up. I used to have a WRT54G Linskys router which gave me great speeds on my ipads, iphone, Apple TV and both windows based computers. The other day I switched the Linskys out for an new AirPort Extreme. I Set it up and the speeds on all my devices were constant around 35 down and 8 up. I left the default settings on the AirPort Extreme. Then a few days ago I set up the security for my router, WPA2- Personal. Checked the speeds and my computers, ipads are running great but now my iphones are doing constantly for the last 3 days 1Mbps down and 8Mpbs up. So last night I tuned off my security and than the iphone was back to normal speeds. I'm pretty much confused now. Any ideas? Seems like the security setting are doing something here.

BB speeds of less than 1mb. Why?

Hello, we've had a fault on our phone line fixed today but whilst phone is back and BB is now stable it's only 1mb. (The fault was underground cable had sheared - phone-line out completely, BB intermittent and below 1mb for last 5 days.)
Any ideas? Our test results are below. Thank you.
Homehub 3
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:23:07
Downstream:5.156 Mbps
Upstream:448 Kbps
ADSL Settings
VPI/VCI:0/38
TypePPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.6 dB / 19.0 dB
Line attenuation (Down/Up):45.5 dB / 25.0 dB
Output power (Down/Up):19.8 dBm / 12.2 dBm
FEC Events (Down/Up):763 / 0
CRC Events (Down/Up):3 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):22 / 0
Error Seconds (Local/Remote):2 / 0
BT Speedtest
Download speed achieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Solved!
Go to Solution.

Welcome to this customer to customer forum.
Leave it connected and the IP profile will recover in a few days. Please do not restart the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Less than 1Mb upload speed

Hello everyone
I have been with BT infinity for a good few months now but this issue has become too big a problem. I have tried to fix it myself to no avail. My issue is terribly slow upload speeds, always less than 1Mb, on some occassions less than 0.5Mb.
Here are the results from the wholsale speed test
I have run many different speed tests online, and on both computers in the house. Both machines show the same terrible upload speed. I do not expect to get the full 10Mb of the IP profile, but I would like to get it to atleast 2Mb so I can stream my games online via twitch and upload youtube videos in less than 10 hours.
I have tried resetting machines, the router and the modem but it made little difference. I would greatley appreciate any help you can provide with this issue, thankyou.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

Hotspot download speeds less than 1 mbps on Tab and constantly disconnects

I'm using my Tab for the Hotspot feature to my Macbook and am constantly resetting. Speeds are ridiculously slow (had to reset twice to write this post!) Is there a programming fix for this or an update or SOMETHING?? I love my Tab, but replaced my USB Broadband connect and am regretting it!

DownstreamChannel Bonding ValueIndexLock StatusFrequencySNRPower LevelModulation12345678LockedLockedLockedLockedLockedLockedLockedLocked579.00 MHz555.00 MHz561.00 MHz567.00 MHz597.00 MHz627.00 MHz633.00 MHz639.00 MHz37.94 dB37.64 dB37.64 dB37.09 dB37.94 dB37.09 dB36.84 dB37.09 dB4.92 dBmV4.33 dBmV4.50 dBmV4.62 dBmV4.22 dBmV3.46 dBmV2.34 dBmV3.10 dBmV256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMUpstreamChannel Bonding ValueIndexLock StatusFrequencySymbol RatePower LevelModulation1234LockedLockedLockedLocked36.70 MHz18.90 MHz23.70 MHz30.30 MHz5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec5120 Ksym/sec34.25 dBmV32.75 dBmV34.00 dBmV34.25 dBmV64QAM64QAM64QAM64QAMThis is everything and at this very moment upload speed is less than 1 MBps

Infinity HH3 wireless performance - worse than HH1...

Back in May we signed up for the 6 month free Infinity trial.
Whilst wireless speeds in the room in which the hub is placed are OK (approx 30-35mbps), speeds throughout the rest of the house are much lower.
We have a TV with wireless connection on which we want to watch using iPlayer. We have also tried the Wii and PS3. iPlayer worked fine (on standard resolution - no chance on HD!) when we had the HH1, but with the HH3 we get buffering and interruptions even on low resolution. Speedtest on a tablet next to the TV shows speeds of less than 1 up to about 8, yet even when the higher speeds are shown we still get occational buffering on low res.
The HH3 is in the same room that the HH1 used to be (albeit not identical positions due to cabling restrictions) - and unfortunately this is at the opposite end of the house to the living room and TV.
Is there anything that we can do to improve the wireless reception? I'm thinking of channel settings or something to boost the signal. I can't easily move the HH3 without having a lot of trailing wires, and am not willing to pay out for new devices. I'm fairly technically competent, but am a novice in terms of WiFi.
We have a couple of months left on the free trial. If we can't sort out something, then I think we'll be going back to the old service at a third of the price of Infinity. At least we can then watch iPlayer again.
Thanks.

If you are paying for a fast connection, then to make full use of the speed, you are better using Ethernet cables or powerline adapters.
There is some wireless help here.
Wireless connection problems
and some alternatives here
Network connection problems and possible solutions
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wireline Connection Significantly Less Than Modem's

I have a WRT160N router. When I connect my computer directly to my modem, my speeds are ~21000 kb/s DL and ~2500 kb/s UL. However, when I place my router between the two, I constently get less than 800 kb/s DL. The UL speed remains consistent at ~2500 kb/s.
The lower speed of less than 800 kb/s occurs on all 4 wired access ports and wireless connection to my XP notebook. Is there anything in the settings that restricts the DL throughput?
This issue didn't occur when I used the same router at my last address.

Unfortunately, this didn't work. It actually seemed to make the connection slower, so I changed the setting back to Auto on the router.
A friend has the same router, so I asked to borrow it. When plugged into my modem, his exhibited the same DL/UL behaviors as mine. Yet still, connecting directly to the modem shows >18Mbps up and >2.3Mbps down.
Considering the router is just supposed to be a straight pipe with no limiter, I really don't understand why it is performing this way. All the tests were conducted with my laptop being the only computer on the network with the test being the only internet activity.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Opening second tab, no address causes download speed to drop from 160 kbs to less than 5 kbs and sits there doing nothing, does not happen with IE, why is this

after firefox updated from 27 to 28, when i download a file, play music, watch a video, or run a speed test, normal speed is about 160 kb/s (dsl connection 1.3 Mb/s) - just opening another blank tab (not any address) or try to open another page like google search page, download speed drops to less than 5 kb/s - downloading stops, and second page does not open, why is this happening, it does not happen with internet explorer and the version of IE i have is out of date,
history/cookies all clear automatically when close, i have disabled all add on, run malware, adware searches - show no problem, norton antivirus is up to date, i have spent hours on phone with ATT isp and connection is showing no problem - if i run a speed test it shows good, if i try to run a speed test and open second tab - speed fails and speed test will not even finish, ATT suggested I try the same thing in IE and there is no problem - so it appears to be an issue with Firefox 28

What is the CPU load when this slowdown happens?
Are you using a specific driver in Windows to mange the internet connection that might not get enough processor time to run properly?
It is also possible that other (security) isn't able to do its work and takes additional CPU time.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
You can try to create a new profile as a test to check if your current profile is causing the problem if starting Firefox in Safe Mode didn't help.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Broadband speed dropped from 2 meg to less than di...

Hi everyone this is my first post, I am looking for some help / advice with an ongoing speed issue I have just joined BT broadband, my equipment setup is a D-Link 320 modem set in bridge mode to a cisco/Linksys E4200 router as they suit my need I only use the internet for surfing maybe the odd song / app from itunes plus online gaming through XBox live, when I first set everything up on 1/7/2011 I was getting a healthy 2,5 meg the max that my line is capable of getting, I did a another BT speed test on 3/7/2011 results below as you can see things have gone very wrong and I am getting less than dial up speed very frustrating.
Download speedachieved during the test was - 420 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
9/7/2011 I did another speed test today at 13:00 hour results below
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
It has been 9 days now my equipment has been left on 24/7 but as you can see nothing has changed I know about the 10 day training period for things to settle down etc but surely I should have seen some improved by now i.e. my ip profile increasing a little
As I pulled 2,5 meg when I first set everything up does that mean my line is ok and should of stabilised by now or has my line been capped for some unknown reason
any help or advice is appreciated
many thanks
Solved!
Go to Solution.

hi yea Iv just a quiet line test and everything seems fine no noise.
I forgot to explain my equipment is connected upstairs using an ADSL approved extension cable that I bought from the BT shop as well as an I,plate, but I had the same issue with my last provider and I connected direct to the BT socket downstairs and I have been having the same issue this is why I changed to BT. Hear are the router states from last provider these were taken on 17/6/2011
ADSLValues
DescriptionThomson Livebox 2 Mini uk v7.1-h323
ManufacturerThomson
SerialNumber0812GH0WD3678CP
HardwareVersionT-E.1.0
SoftwareVersion6.3.9.6
DestinationAddressPVC: 0/38
ModulationTypeADSL_G.dmt
ATMEncapsulationVCMUX
ModemFirmwareVersionbcm96358_ADSL_PHY_A2pBT009c1.d17d
StatusUp
LinkStatusUp
LinkType PPPoA
DataPathInterleave
UpstreamAttenuation275
DownstreamAttenuation500
UpstreamNoiseMargin190
DownstreamNoiseMargin79
UpstreamMaxRate1040000
DownstreamMaxRate736
UpstreamCurrRate448
DownstreamCurrRate608
UpstreamPower121
DownstreamPower148
UpTime902134
Stats.Total.Values
LinkRetrain3
FECErrors187816
ATUCFECErrors0
HECErrors61
ATUCHECErrors0
CRCErrors163
ATUCCRCErrors0

Frustrated ...INfinity drops speed to less than 3 ...

Similar Messages

Maybe you are looking for