-Frustrated : Multiple iPod Problems

I've been attempting to fix several issues with my girlfriend's iPod (30Gb 5gen) which I gave to her for her birthday, with no success.
#1 Files purchased from the iTunes store will not transfer directly into the iPod. When doing so an error message comes up displaying that I must update her iPod and her old version does not support the protected .acc files. (I have been able to bypass this by burning, then ripping) However, her iPod is fully up to date. version 1.2 (or 6.1.2 as it sometimes says.) I have reformated the iPod once and restored it as well. Reinstalling itunes was done also, but to no avail.
#2 In iTunes 7.0.1.8, and previous 7 versions, the update and restore buttons under the iPod summary are contantly greyed out, which makes it hard to update the iPod since i believe the firmware might be corrupted. Only renaming the ipod_control folder will allow the restore command to function, though it "cannot download the files" used to restore. (functional internet connection available)
#3 TV shows will not transfer to the iPod nor will video podcasts. These files I have both downloaded via iTunes. Not there is not tab under the iPod summary for this.
#4 The iPod will not display album art (even after restore) I don't know if there is a pref. box I can check for this or what? Even when I edit the ID3 tags to contain the album art, it is not displayed in the now playing screen of the iPod. (argh!)
I'm really at my wit's end in trying to find a solution to these problems. I just don't understand why everything that I've tried hasn't cleared up these problems. Any help at all is greatly apperciated. Thanks, in advance.

I had the Album Artwork problem, my 30GB Video would show the album artwork for the songs i put on there when i first got it but wen i would put new stuff on it and try to add the album artwork, it wouldn't show up on the iPod. My problem was fixed when i restored my iPod but since that doesnt seem to work for you, i dont know what to suggest for you to try. But it seems like all of your problem are coming from iTunes 7. I almost doubt there is any problem with your iPod. I would re download it again.
Sony vaio Windows XP 30 GB Video iPod

Similar Messages

Multiple iPod problems

I recently downloaded multiple TV shows onto my iPod of the same season. They were divided into two season, "season 0" and "season 2". I went into the "get info" section of all the videos and they were al of the same album and artist, but it still puts them in seperate seasons. So i tried grouping them together, and now my iPod wont update. I connect it, the iPod says "Dont Disconnect", but iTunes says the update is complete. The "dont disconnect" wont go away.
Help would be great.

Something Similar happened to me. So your itunes says "Update compleat" and your ipod says "do not disconnect" right? This means the ipod got a error in the updating process, So you have to disconnect your ipod from the usb port (It will seem scary at first but it works). Then reset your ipod and try to update again. Hope this helps.
~ Humantorch00

Very random and frustrating iPod problem

I've had my 80GB classic for 2 years, no problems. Yesterday, after uploading new music I noticed my iPod was completely empty. iTunes gave me no warning message so I thought it was just a random bug.
But now I cannot transfer any music to my iPod. Earlier today it asked me to run a disk check on my iPod to repair it, which I did, and have tried transferring music with no success. Everytime I connect my iPod it tells me it cannot be read and to restore it to factory settings. I do that, but at a random point in the transfer process, it will give me the "error 69" message and stop.
The weird thing is it does this with RANDOM songs. And it's not new songs I just downloaded. The most recent one was for a song I've had for the entire 2 years I've had my iPod! Another odd thing is that the transfer process is INCREDIBLY slow. I have 75GBs of music and it took me 3 hours to get halfway through... and then give me the error message and delete all my progress. Right now, I'm transferring one song a second when before it was at least 25 times as fast before it suddenly stopped working yesterday.
Anybody have any solutions? I've deleted the songs that keep popping up, but like I said, it's random songs, not recently downloaded songs only. I have successfully transfered music ONCE; I tried uploading one album as a test so I didn't waste my time uploading 75GB and it worked. But then I transfered the rest of my music and got the same **** error.
Is it the actual disk inside the iPod that's damaged?

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
Assuming the diagnostics give the drive a clean bill of health it may still be worth checking the drive for logical file system errors.
*Check iPod hard-drive for errors*
Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.
And if that still doesn't help try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Multiple ipods on same pc?

I have 3 ipods on the same computer. how do I set them up so they each have their own itunes library - i.e. so they don't necessarily share songs? It's a problem because they have different gb's. my running ipod has only 8 gb, my home ipod has 160, and itouch 16 gb. I now have more than 8 gb music in my library, and thus running ipod doesn't have room for my playlists.

There are several different ways to use two or more iPods with one computer. iTunes will recognise each device that you add and they will have each their own individual settings. Have a look at this help page for suggestions and choose the method that suits you best: How to use multiple iPods with one computer
If you particularly want to have separate libraries you can use that method if you wish. To create or access a second (or more) library, hold down the Shift key in Windows when launching iTunes. In the resulting dialogue you will get the option to create a new library or navigate to the other Library.
Note: You can only have one Library open at a time and iTunes will default to the last library opened if you don't use the keyboard command to choose one. The new library will be empty until you add content to it. To get back to your original library you need to close iTunes and open it again while holding down the shift key, this time choose to open an existing library and navigate to its location. Multiple libraries can prove tricky when using multiple iPods, if you don't use the keyboard command you can risk syncing to the wrong library: Using multiple iTunes libraries -Windows
You can mitigate the risk by switching off auto-sync and sync the iPod yourself after you are connected. Open iTunes first and go to Edit>Preferences>Devices and check the box "Prevent iPods and iPhones from syncing automatically" and choose Ok. Then connect your iPod.

Help! Using multiple ipods on same account - for education

Hi, I'm a primary school teacher and have just purchased 5 ipods to use with Year 2 students in the classroom. Is there any way of syncing the songs and/or short movies to all 5 ipods? I don't mind paying for these things once but not 5 times each time I need a little video! Please help me...the kiddies are aching to use them!
Thanks,
Bree

No problem... you can sync the same data, including purchased media, to multiple iPods. The 5-computer limit applies to the number of computers you can authorise to play your tracks, not the iPods they can be played on.
tt2

Multiple iPods on one Mac

I'm a teacher at a music department at a small University. We have digitized our entire CD library to MP3's, and allow students to listen to MP3's at certain designated computers. We protect the MP3's, however, and do not allow students to download them to their own MP3 players, in order to protect copyright law.
We are considering purchasing iPod Touches for all of our students. What I would like to do have the students sync their iPods at a Mac in our department, and be able to put MP3 files from our library on their device.
On the Macs in question, the students already have to log in with their University ID, and then they can pull up iTunes and listen to MP3 files on the computer itself.
Is there going to be a problem with doing this? Can each student log into the same Mac, sync their iPod, and then go on their way?
Thanks,
Erin

There are several different ways to use multiple iPods with one computer, have a look at this help page for suggestions: How to use multiple iPods with one computer

Multiple family mbrs, multiple ipods, multiple accnts, multiple computers

I have a family of 6, we each have various ipods (iphone, ipod, nano, shuffle, etc), and we have multiple computers -- some Mac and some PC.
We need to understand what factors impact the ability to put a particular track on one or more devices, manage a given device from one or more accounts on one or more computers, and share, as allowed, between devices, people, iTunes libraries, iTunes store accounts, for both purchaed tracks and MP3 files that we might already own, etc...
I'm looking for a simple and concise description of all of the factors. Any pointers?
If the iTunes world were simple we could simply each have our own music -- stored in one or more places in one or more accounts, on one or more computers. We would be able to share what we like, and put whatever subset we like on whichever device, manage any device from any account on any computer, etc... Of course this could be subject to licenses, but it should at least be possible to get a statement of what license restrictions exist.
Can anyone suggest any references for this? I assumed it was simple, but anyone who has recently plugged a "guest" iPod into another computer will know this is not the case after having been rewarded with the choice of wiping all content off of the iPod, or somehow transferring the content to the friend / family member (with no clear indication of whether this also comprises transferring the content away from the original user, nor how, if possible, to undo such a move later, etc...)
I have seen an article relating to using multiple ipods with one computer, but it does not address all of the issues -- for example using one ipod with multiple computers, etc...
Thanks in advance.

Let's see if we summarise the main points that will help you decide on a strategy:
+ An iPod can automatically sync (one-way transfer from iTunes to iPod) with just one iTunes library.
+ An iPod (but not an iPhone) in manual mode can accept tracks from multiple libraries.
+ iTunes can transfer (copy) purchases from an iPod into the library if authorised for the account used to purchase them.
+ Networks, memory sticks, portable hard drives, CD-R, DVD-D and iPod to PC transfer programs can be used to move other content between your libraries.
+ The new "home sharing" feature probably has some relevance too, but I've not explored just what the capabilities are.
+ For each account, DRM puchases can be authorised on up to 5 computers at any one time.
+ For each computer, up to 5 accounts may be authorised on it at any one time.
+ Each iPod may hold DRM content from up to 5 different accounts.
+ DRM content may be transfered to as many iPod's as you wish.
+ Most iTunes Store content is no longer subject to DRM, the main exceptions being Movies & Games/Applications.
+ iPods can be formated for use with either Mac or Windows. You can manage content on a Windows formatted iPod with either system, but the reverse is not the case. Firmware updates & restores must take place on the native system.
+ An undocumented/unsupported feature is that if you clone a library (make a complete copy of the iTunes library files and media content) and place this on another machine, an iPod "synced" to the original library will also see any clone as its "home" library. Once cloned you don't have to keep all the content available in each locataion. For regular iPods if syncable content cannot be found corresponding files on the device will be left alone (not updated or deleted).
+ The main database file of an iTunes library can only be opened by one process - multiple users on the same computer or over a network will lead to problems. Always close iTunes before switching profiles.
+ The media content folders can be simultaneously accessed by multiple accounts.
+ Automatic syncing has a number of advantages. You can update tag info. in iTunes knowing that when updated the iPod will recieve all the updates. Using playlists you can manage the content that will go on an iPod without having it connected. Ratings & playcounts can sync in both directions. All the content required to restore your iPod is in one location.
+ Manual management allows you to add content from whichever library you are connected to.
+ iTunes does not keep track of files moved or updated by other programs or instances of iTunes. If you share content folders then it is best to avoid the *Keep iTunes Media folder organised* option. When you update content on one machine, e.g. change a capitalisation or correct a spelling, other libraries will only notice the change if they access the file in some way, e.g. by playing it.
I'm sure there's more that I can't think of just now but that's a start.
*Personal Case history:*
Our family has an iPhone, a Nano, 3 Classics (old & new) and a 5th gen. I started by making most of the purchases on my account, putting the children's gift cards onto my store account for example, but two now have their own accounts. I manage most of the music in one main library that sits on a network. One child has a separate library which started as clone of the original and then had content that he dislikes removed... This means I can update his iPod at either his machine or mine although if I add any of his music I have to remember to update both libraries. When he uses iTunes on his computer he only sees the rock/blues/metal that he likes whereas the main library has everybodys content lumped together.
All the iPods are set to sync automatically using the method two (Sync with selected playlists) from the Apple support document How to use multiple iPods with one computer, although I have a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
e.g.
"Alice's Tracks" is "Playlist is Music" + "Grouping contains Alice" + "Kind contains audio"
"Bob's Videos" is "Playlist is Music" + "Grouping contains Bob" + "Kind does not contain audio"
Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
etc.
This way each of us gets a different selection of content to suit our tastes and the capacity of our iPods. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
However you choose to do things you should also create a backup. My main library gets synced to a portable hard drive using SyncToy 2.1 (Windows) which I sometimes take to work and sync there, giving me three complete copies of my library at any one time and I can update any iPod from any instance of the library. An occasional scan of the contnet folders with iTunes Folder Watch helps me catch up if, for example, a podcast has download at one location but the library is overwritten with a newer version from the other.
Hope that's given you some useful food for thought...
tt2

Multiple iPod Touchs with Facetime linked to a single Apple ID

I have Multiple iPod Touchs (7 to be exact) with Facetime linked to a single Apple ID using different email addresses but all connected to the same WiFi network. Problem is that when I try to call one from another, multiples ring. I can call my iPhone4 with no problems even when the iPhone4 is on the same WiFi (iPhone4 is also linked to the same Apple ID). From what I have read, this should work and, in fact, it does.... sorta. Does anyone know how to get the calls to be answered by only the iTouch that is associated with that email that I am calling?
Thanks in advance....

Hypertec wrote:
Hey EZ Jim,
Thank you so much for your responce.
You're welcome.
But, actually, that is exactly what I did. For example, I assiged the email address itouchone ... to the first one and itouchtwo ... the second and so on for all seven. Still, they are answering each others calls (usually multiples). For instance, I call itouchone... and itouchone, itouchthree, itouchfour, and itouchseven answer.
(1) If some or all of the seven emails you used are Dot Mac or Mobile Me email addresses, they may be aliases that will not work.
Info about dot Mac or Mobile me addresses:
http://support.apple.com/kb/HT2623
http://support.apple.com/kb/HT2857
(2) If the seven emails you used are literally those you posted, perhaps creating more and using each as a separate iD rather than merely caller iDs associated with only one iD could get FaceTime working.
I would start with only two iPods. Once you can make two work, you can replicate the solution five more times.
(3) Did you consider all relevant info in http://support.apple.com/kb/HT4319
I am totally confused. Could it be that facetime is sending out both the primary ID and the associated id? Help!!!
Thanks again,
DAVE
You will need to seek professional help for your confusion, Dave.
If you think the answer to this question might help you, consider using Little Snitch or something similar to monitor your network traffic.
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

Multiple user accounts, multiple Ipods, One computer, One Itunes library

Here's my problem, I have my main music library on my Mac Mini (Intel 1.5 solo) its too big to fit on the hard drive with everything else, so I added a Mini pal drive. This has my music, photos and all the other junk I cant fit on the mini's hard drive. I want to create multiple accounts so my kids can each have their own, but we all have Ipods that we want connected to our own accounts. I want to keep all the music in one library, and share it accross all the accounts. I dont want to have to log on when my kids want a song from my library. Itunes dosent seam to like the library being on the seperate drive. Mabe I am just dooing something wrong.
Ps: I'm running Itunes 7.3 on all my machines

Apple really doesn't quite do multi-user well yet, at least as far as the iPod goes (IMHO.)
We've taken your approach. 3 users with iTunes for each pointing to a single library on an external storage device. That way there's no problem with having to go to other libraries to import (and not question about 'copying files'... big waste of space.)
Our problem is having multiple iPods plugged into the same machine. I'm about to buy one of the new models for wife and daughter, but I'm not sure how we all can be plugged in (as I'm sure will happen.)
Right now, when I plug in just my own Nano, it appears in iTunes for each of the other users. In fact I sometimes can't even eject because iTunes for another user thinks the iPod its attached to it.
To expand this thread, anyone have pointers on use of multiple iPods on the same machine with multiple users? The existing links to Apple support articles are not relevant.

Can one pc have multiple ipods

I have a problem when trying to download/purchase new music, I receive three security questions to set for security purposes. After listing the questions and answers I click the continue or enter and I receive an error message that my answers could not be saved. This began after entering code from an itunes card recently purchased, I was able to purchase 1 song and then this issue came up.

Your title seems to have nothing to do with your post.
Is your question "can one pc have multiple ipods"? If so, then yes. You can sync as many ipods as you like to one comptuer.
Or is your question something to do with the body of your post?

Using multiple ipods on one installation if itunes

Please help - Is it possible to use multiple ipods with one itunes install with Win XP? background - we have one pc in our family with itunes, I am the only one with an ipod (a nano) my mum and sister want to get ipods too and we have been told all the music would be transferred from the main itunes library to each ipod. We each want our own music area. Is it possible for us each to have a library (or music folder) that won't write over each others ipod? hope this makes sense...I can't find anything clear in the itunes or ipod manual..Jake, aged 9.

I have the exact same problem..
Please please email me when you get an answer
[email protected]
Thanks so much

Multiple iPods on Windows

Hello, I work at a Primary School and we've been working on getting a full set of iPods working so the kids can use them.
One of the problems I've been having is with trying to get them all to charge. We use Windows PC's at our school and I typically charge the iPods in groups of 5.
Problem is, when I plug the 5 iPods in through a hub (powered), some of them will work, the others will just turn on, display the Syncing message for about 3-5seconds and then turn off and reboot.
To get them working, I can plug them in one at a time, waiting about 3-5minutes between each iPod and even that doesn't always work.
I've ruled out the Hub as being the problem, as it works completely fine on my MacBook, I've tried a different hub (different brand) and it has the same problem.
From the looks of it, it appears to be a problem with Windows or the Laptop Hardware.
Has anyone got any suggestions as to what I could try to get this working?
Thanks,
Dustin

Nope, since you seem to have everything already solved and just posted this to play a troll game, I'll let you handle it.
Firstly, I have used powered hubs, not connected to the computer, to charge ipods. It depends upon the hub, has to be 2.0, has to be powered. Apparently the ones you are using will not do so. Your loss.
Second, and I'm not going to look it up, you can if you want, in the knowledge base it warns you not to connect more than one iPod to a Windows machine at one time. I guess if you manually assigned drive letters to each one through device manager it may work, but you risk corrupting the data on each one. And apparently it isn't working for you now.
Third, use Google and you can find charging stations that handle multiple iPods at once.
Other than that, not going to waste any more time on this.

Multiple iPods on a Windows XP Pro networked computer

The school where I work is having a problem with multiple ipods on Windows networked computers.
Several of our students have been given 5G ipods. Each student has a network logon with a fairly restrictive mandatory profile.
The idea is that each student could log on, plug in their iPod and download the appropriate podcasts for their needs.
Here is the issue. The first student to log in plugged the iPod in and did all the setup work.
The next student logged in to that same computer and plugged in his iPod. The machine recognized it as teh iPod fom the first student.
Anyone have ideas why this would be? I have read the Apple papers on using multiple ipods on one machine and one of their suggestions is to create multiple logons, so this whole issue should not even arise.
Thanks

The next student logged in to that same computer and plugged in his iPod. The machine recognized it as teh iPod fom the first student.
those symptoms can be produced by the issue described in the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
(if that is what is going on, it would be a "doubled" version of the basic problem. you get an initial drive letter confusion. a copy of the ipod_control folder from the first ipod ends up on one of the drives as a result of the drive letter confusion. when the second ipod is plugged in, you get a second drive letter confusion, the PC sees the rogue ipod_control folder on the drive ... and it interprets the drive as the first ipod.)

Multiple iPods, same computer....HELP

I know this question has probably been answered, but I have tried other things and nothing works.
I have Windows XP, and I have my own account on it and my own iPod(4th gen, click wheel) and my sister has her own account and her own mini iPod. Our music is shared in the shared music folder on the computer.
Problem is, how do we use multiple iPods on the same computer. I am having trouble because whenever I/we plug in our iPod to the computer, it does not load to iTunes and instead just shows up as something in the E drive. How can I make it recognize each iPod individually without hassle?
Also, is there a way to not have everyone log out to update my iPod? I get a prompt that says everyone must log out before accessing iTunes. Any help would be great...thanks!

There are basically two methods for managing multiple iPods on one computer. See here:
Method 1 - Create different Windows users accounts for each iPod on this computer.
Method 2 - Create a playlist in iTunes for each iPod.
To make Method 2 work, connect one of your iPods, and click on it in the left-source panel.
Under the "Music" tab, and set your option for a specific playlist(s) under the "Sync Music" option.
Do the same with your other iPod; not connected at the same time as the other one, though.
For more details on this matter, check out Apple's Support article about it:
How to manage multiple iPods using one computer
I hope that helps you.
-Kylene

Multiple iPods on single PC not working on v7.0.2.16

At some later version of iTunes 6.x I bought my partner a Nano. Everthing worked fine, so my daughter got a Mini and I got a Video 30GB.
Each user is in a separate Windows user account and has their own iTunes library.
Then v7 struck and loads of problems came, and then went as I upgraded versions, right up to v7.0.2.16. My Video works fine with iTunes - it's now back to "normal". The Nano only managed to sync once since the upgrades.
One problem persists and it's a show stopper.
The Mini, the Nano and also a new Nano (Nano2) are not seen by iTunes.
Windows recognises them and mounts them as USB drives but the iTunes diagnostics shows that the iTunes "mount" is failing.
Looking at the Windows process list, I also see iPodService.exe running at 25-40% of CPU, after connecting the iPod. Once you have got iPodService.exe in this state, it doesn't respond to "stop" requests.
I've tried all manner of combinations over several hours (running through the 5 R's until I went mad!) and am now stuck with a bunch of useless iPods and irrate users who aren't being very complimentary about Apple!
My view is that there is a problem with iPodService.exe when it comes to multiple iPods on the same computer.
To support this, I clean installed iTunes 7.0.2.16 on a different PC, recently built with XP and all Windows updates - This was a first time install. The Nano2 worked first time and my other daughter (whose birthday present it was) is very happy. When I tried the Mini on the second PC I observed the USB mount and an iPodService.exe that chewed the CPU but did nothing else.
Has anyone else seen this and found a work around?
If not, how do we log support requests with Apple?
Are they good at fixing things like this?
Rgds
Gordon

Try this:
http://docs.info.apple.com/article.html?artnum=93716
(particularly the "Restart the iPod Service" and "Disable conflicting System Services and Startup Items" steps
This may help also:
http://docs.info.apple.com/article.html?artnum=93499
Also try disconnecting all other USB/FireWire devices from the computer and have only one ipod physically connected at a time.
Good Luck!

-Frustrated : Multiple iPod Problems

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