Frustrated with BlackBerry Storm Contract....

My wife and I purchased BlackBerry Storms in July of last year... What a mistake. Within months, we were having the same issues that every other person that purchases this BlackBerry branded paperweight was having: Screen freezing, trouble typing on the screen, slow processing speed, etc. etc. etc. I gave my wife the early upgrade in July, leaving me stuck with my mistake for another 10 months. For me, possible alternatives do not include purchasing a used phone on ebay or amazon... I'd like to purchase a reasonably priced working phone under contract. What to do?
Thanks!

Sorry to hear about your Storm issues. I'm guessing you have first tried talking to customer service to see what your options are.
You can upgrade 20 months into your contract ... can you make it until March? Or you can buy new phones on eBay too, not just used ones. Your only other option, as I see it, is to pay full price.

Similar Messages

Frustrated with Blackberry Desktop Software

Hi all
Im new to Blackberry Land. I have a Blackberry Pearl 8220 and my carrier is ATT. I have tried unsuccessfully to install the Desktop Software. I have 4.60 in my phone. My computer does not recognize the device (via USB) although it shows on the phone that it is connected because it is charging. The error message says COM3 disconnected and says PIN: None.I dont even know where COM3 is or how to find. I have read through this message board and tried the suggestions given to others, including removing and reinstalling. I dont believe it is the port, as my Ipod works fine with the port and I dont believe its the USB cord, as the phone shows being connected and charging. I used the CD that came with the phone and then tried the download from the website. Im so excited about my new phone but frustrated with this part. I am grateful for anyone who can help.
GUYNFTL,,, btw, Happy Spring and Easter!

This sounds like a PC Problem and not a BB device problem.
You won't use COM3 as you'll be using USB PIN: XXXXXXXX
Just because the device charges doesn't necessarily mean it will transfer data. That may or may not be the problem, though. Have you tried a different USB port?
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Desktop Manager .ALX problem with Blackberry Storm

Hi,
I am having trouble with the Desktop Manager when I try adding the Associated Press application to a Blackberry Storm (this application is available for free here: http://na.blackberry.com/eng/builtforblackberry/news.jsp). Just for reference:
*Desktop Manager Version: 4.7.0.32
*Device Software Version: 4.7.0.76
*Phone: Blackberry 9530 smartphone
In a particular section of the .ALX file that comes in the download for the AP application there is a section defining what .COD files should be downloaded to a Storm.
<fileset Java="1.0" _blackberryVersion="[4.7.0,)">
<directory>470</directory>
<files>
APNews_470_en_app.cod
APNews_470_en_app_core.cod
APNews_470_en_io.cod
APNews_470_en_core_image.cod
APNews_470_en_core.cod
APNews_470_en_database.cod
APNews_470_en_ui.cod
APNews_470_en_engine_core.cod
APNews_470_en_engine.cod
APNews_470_en_account.cod
</files>
</fileset>
Now if I try adding a "series" attribute, if I want to restrict certain versions of an application for certain phones (9500, 9530 or later phones for example). Like this:
<fileset Java="1.0" _blackberryVersion="[4.7.0,)" series="9500">
<directory>470</directory>
<files>
APNews_470_en_app.cod
APNews_470_en_app_core.cod
APNews_470_en_io.cod
APNews_470_en_core_image.cod
APNews_470_en_core.cod
APNews_470_en_database.cod
APNews_470_en_ui.cod
APNews_470_en_engine_core.cod
APNews_470_en_engine.cod
APNews_470_en_account.cod
</files>
</fileset>
I get an error message from the Desktop Manager telling me that:
"No additional applications for your device were found."
Is there a way around this, or is this issue being fixed?
Thanks in advance for any response,
Elliott M.

this is an eternal problem with versions. In my opinion you should look at how things are done on Mozilla Firefox addons version testers.
they use jokers like 3.0.x
which means the application is said to be valid for 3.0 and 3.0.1 and even 3.0.19.
The 4.7.0 OS is only for 9500 and 9530 OS. If there ever is another touchscreen device with 4.7, it will bear another y like ine 4.7.0.y , with y never used yet.
I hope you will find the answer you seek, though.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Syncing iTunes with BlackBerry Storm

I just bought the BlackBerry Storm and I was wondering on how I can sync my iTunes and iPhoto pictures on my BlackBerry Storm. Can anyone help?

Hello,
Try the BlackBerry Storm/iTunes forum here: http://supportforums.blackberry.com/rim/board/message?board.id=9500&message.id=7 228
Read the entire thread....
Carolyn

Blackberry Desktop PC software v6.02 syn with Blackberry Storm

I am running MS Vista, Blackberry desktop v6.02 with Blackberry Story 9950. I get an error 0x80040fbc. When I was running version 6.01.18 I did not have a problem. I have installed and installed the program about ten times. Is there a fix for this or does anyone have version 6.01.08?
Thanks

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

How to Sync Address Book, iCal and Safari bookmarks with Blackberry Storm

I recently purchased a Blackberry Storm and have been trying to sync my Address Book, iCal and Safari bookmarks without any luck. I downloaded the PocketMac SyncManager from BlackBerry but the sync fails when I connect the Storm to my MacBook Pro. Any suggestions as to how one gets this to work?

I read that Mark/space had problems and wasn't working very good..
http://discussions.apple.com/thread.jspa?threadID=1792905&tstart=0
Though I did see a thread using Google mail -Take a look at that .
http://discussions.apple.com/thread.jspa?messageID=8660300&#8660300
Brad

So frustrated with Blackberry official dealers in UAE

This message is to bring in to your notice the disappointment and frustration I had with my recent experience when I took my blackberry to repair it
I have been buying blackberry for the past 7 years and only from the official dealers, I know I pay more because I simply expect more or else I would pay less and expect nothing, and I think this is the last time I waste my time considering this brand, good brands reputation is built with a good customer service I believe.
We all know how important the word of mouth is in every market, and I will make sure I will spread the right words that fits the service that I have received from EMS representing blackberry in our market.
I am forced to say my experience will always make me think twice to recommend this brand to my friends / family and colleagues.
I hope this mail does not go in deaf ears. I will explain the problem I faced in detail, Appreciate you take time to read it.
I am forced to say my experience will always make me think twice to recommend this brand to my friends / family and colleagues.
I have took my phone to repair it since I had a problem with the screen rotation and after 4 working days the customer service representative at Etisalat explained to me that EMS had replied that they had returned the phone without even checking and they will not repair it because it is bent which also will void the warranty , I asked him to explain what does he mean by the phone is bent or if someone can explain to me ,he said he don’t know , I have to visit EMS personally and they will be able to help me more because I couldn't find anyone there to discuss further details about this issue, so I had an appointment by email with Mr. Mustapha on the 19th of August and he asked me to bring my phone with me so they could show me and clarify the problem, so I had to drive 34 KM from where I work during the day to EMS repair center in Academic city , I have met Mr. Mustapha after waiting 45 minutes because he was having lunch with another technician ,I hand over the phone to Mr. Mustapha and I said please show me what’s the problem on the phone because you guys had returned it without even checking my concern ,he said he is been informed that the phone is physically damaged ,and I asked him again do you see the phone is damaged that it worth to reach to this kind of discussion ? Then he discuss with the technician and he asked me to give him few minutes, and then Mr. Mustapha return back and said apparently the problem is with your frame, we need to replace it but we do not have the part available now ,I’m sure if there was a problem with the phone or if caused any physical damaged as they have stated in the email, they would at least have proved it to me and they would not accept to fix the phone ,so I asked to keep the phone with them ,then Mr. Mustapha asked me to keep the phone with me and they will call me when they have the part available to visit them again ,I said how long would it take ,he reply he cannot promise me anything ,then I started to feel the lack of responsibility and professionalism live and in front of me ,I said my friend I’m not asking you to fix it tomorrow I’m just asking your how and when I will get this done ,then he reply that he can promise me it will not take more than 1 month ,then I asked for a confirmation email he said I should trust him and so I did .
I waited for 3 weeks without hearing anything, and then I had to follow up , I tried to call Mr. Mustapha on his number, he didn’t answer so I sent an email as a gentle reminder that we are getting close to the period that he promised me, I did not get any reply on the email the same day ,the 2nd day in the evening I receive a phone call from Mr. Mustapha asking me to bring the phone because they have another technician which he is more expert and technician said the problem is not from the frame the problem from a part in the mother board and they will repair the phone on Saturday the 14th of September, I said fine I will pass by and drop the phone .
Then I had to drive again to EMS repair center and I met Mr. Mustapha, and I hand over the phone and he mentioned that phone will be repaired on Saturday ,I said it is fine just give me a receipt that you have received it , he said I cannot give you any paper because I cannot enter your request on the system ,I said why ,he reply IT WILL BE AN OFFICIAL CLAIM if he enter it on their system ,I asked how will you repair my phone then ?he reply we will use some parts from another used scrap phone and EMS is doing it as a favor for me , I said sorry I do not need favors from you I just need to be treated as any customer buying your products ,then I took my phone again and he did not hesitate to fix my issue .
I have paid money more than anywhere else in the market, I do not need favors from you sorry, I did you favors when I have been patient enough and my time is been so wasted .
If you expect me to expect no customer service when I purchase your product from your official dealers then I expect to pay less money than Europe and the US.
My point is that I believe my time is valuable and second your premium brand and your customers should be treated in valuable and professional manners as well.
This is a brand reputation risk and as I mentioned earlier I will make sure I will speared this experience where ever I go in any way I can.
This mail might not be of any importance to any of you , But I hope the as a senior management will consider this issue very seriously .

Agreed, Etisalat has a horrible reputation for customer service and BlackBerry cannot control that. It is unfortunate.
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Pairing with Blackberry Storm will not work

I have been trying all day to get my IPad2 to Bluetooth pair with my Blackberry Storm2.
The BB has 'found' the IPad but the Ipad will not 'find' the BB. I know I probably missed one
little step, but I'm not getting it right for some reason. Thanks for anyone's help.

What are hoping to do via bluetooth between the two ? Bluetooth on the iPad is aimed at devices such as headphones and keyboards - the bluetooth profiles that are supported by the iPad are listed on this page http://support.apple.com/kb/HT3647

Help with Blackberry Storm 2 voice dialing

I just got 2 BBS2's 3 days ago, on one the voice dilaing works great on the other one it won't. When you activate voice dialing it comes up gives you the pompt when you say the number or name you want to dial it recognizes it and says calling "whatever it is you've said" but then it just brings up the dial pad it doesn't actually dial the number. Is there a setting I could possibly be overlooking that I need to be fixed or is this phone just not working properly? Any help would be greatly appreciated.
Thanks,
Johnita

You may need to improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
On the Home screen or in a folder, click the Options icon.
Click Voice Dialing.
Click Adapt Voice.
Complete the instructions on the screen.
I hope this is helpful!

Blackberry Storm 9530 sync with Ical?

Does anyone know how to sync their blackberry storm with their ical or entourage calendar 2004? I can't. Is it even possible?

After spending hours with 'pocketmac' and the 'missingsync' getting nowhere with trying to synce my BB Bold with my Mac I stumbled across Google! If you open an account with them (free) you have the ability to upload your mac calendar and you address book will sync with google from the address book preferences. After you have uploaded what you need you can then use "google sync" to transfer your calendar and address book to your BB. The calendar does not sync with your mac and you will have to edit it online but you can periodically upload a new vCal file onto the google calendar. This is by far and away the best and free way to get mac info into a BB. It's not perfect but oh so much better than the offical options available.
The only other true way to achieve sync is to boot into windoze and buy outlook. Then everything works perfectly, but who want's to do that? Take a look at the google option, it's the best I've found so far after HOURS of messing around with the other sync apps!

Using a Blackberry Storm 2 9550 with a Netgear wireless modem MBR624GU

Very recently I got the BlackBerry Storm2 (9550) and I have a Netgear 3G broadband wireless router, model# MBR624GU. I was using a USB720 modem and I would just plug it into the router and it would connect to the internet. I can tether the phone and connect to the internet on my desktop but I can't get it to work with the router. I (naive) thought I would be able to just plug the Storm 2 to my Netgear router and it would just connect - I was very wrong!!!! I have looked through a lot of posts but cannot find my particular problem. My first question is "Does the Blackberry Storm 2 work with the Netgear wireless router, model# MBR624GU? If it does, how do I get it to connect to the internet when I have the phone plugged into it? Thanks for any input!!!!!!!!!

Hmmm... Do I follow your post correctly that you are wanting to run the NetGear wireless router FROM the Storm, in order to broadcast the Wifi for your laptop to recieve the WiFi signal?
The Storm receives the WiFi signal, not the reverse.
Like this:
DSL/Cable signal with Internet >> Router >> WiFi signal >> BlackBerry Storm.
Not the reverse.
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Join our BBM Channels (Beta)
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Synch outlook contacts to contacts in blackberry storm 9550 with wired connection: "address book not installed"

I have been synching outlook, calendar, address book contacts, task and memos, to my blackberry storm 9550 using outlook 2003 for about 6 months. Somewhere along the line, MS Outlook on my PC no longer synchs with Blackberry contacts. I can still synch calendar, tasks and memos, but get a "not installed" for the address book contacts. I have installed the latest blackberry desktop 6.1.0B38 and tried to reconfigure. I still get "address book not installed" for the contacts. This is a wired synch and wireless is turned off. Any ideas how to fix? Davewi

Hello davewi,
The following article should help regarding the issue you are having:
http://bbry.lv/sxXPtE
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Pocketmac deleted calendar entries on mac and won't sync events with BB Storm.

I just removed the google sync from my Storm and now Pocketmac is not syncing properly. Basically all my calendar events are still on my Storm (luckily) however pocketmac has now wiped all calendar entries from Entourage! I have tried re-syncing with BB overwrites Mac however this only places one long calendar event (months long) with strange characters in the name (i.e. garbage).
Does anybody have a suggestion for me to try to get my calendar entries back into Entourage and for Pocketmac to properly sync?

What happened is that when you deleted google sync it also most likely deleted the google calendar on your storm and put all of your calendar entries into the Storm's "DEFAULT CALENDAR"
Unfortunately, the default calendar will NOT sync with anything (one of my frustrations with my BB 8320).
Fixing it is somewhat complicated, but this is what I had to do.
Back up your storm with Desktop Manager
Go to Options>Advanced Options>Default Services and set your default calendar to your e-mail address and and your messaging to the same e-mail address
Sync your storm with your calendar (hopefully you have a backup on your computer)
Look at your calendar -- you should have duplicate entries of almost everything, this is OK.
In the calendar hit the applications key (blackberry key) and go to SELECT CALENDAR and select "default Calendar". This will only show you what's in the default calendar and not the new one you just synced.
Go to Date 12/31/2035 -- yes 2035. This should take you to the bottom of the calendar -- I usually do this in Agenda View
Highlight the last date that you have in the calendar and hit the menu key and select DELETE PRIOR ITEMS. This should delete everything in the default calendar.
Now you should have single entries for most of your calendar items. However, there many still be some duplicates, usually recurring items, and these have to be deleted manually.
This is what worked for me
That's what I needed to do, and now it seems to be working fine.

Question on Palm 500 and BlackBerry Storm--please help!

Hi, I'm not sure where to post this, but here is my story.
For several years, I've had a Palm 500.
I believe, when I purchasedit,I had to choose to Hot Sync between either my PC at home or my Mac at work. I chose to Hot Sync at home and that was an error because I was mostly using it for work. In time, I got tired of tapping everything in with the stylus and mostly use it as an address book now, even though I have $hundreds in third-party apps going unused.
Recently, I’ve been considering buying a BlackBerry Storm. I don’t really plan to use it on the Net but Verizon says I have to pay $30 a month just for web fees or I can’t get that phone. My husband says there is a way nowadays to HotSync to both a PC and a Mac. Or at least for me to hook up the Palm 500 to the Mac at work and be able to use iCal etc. there.
If I choose to buy the BlackBerry he says I can transfer all my Palm data to the BB.
Can anyone tell me: 1. Is any of this true? 2. If I stay with the Palm how do I get the necessary hardware/software for my iMac? 3. Should I just deep-six the Palm 500 because it’s so old?
I really need some kind of organization software/device because deadlines are piling up and I’m gonna get in trouble on my job!
Thanks!!!
Post relates to: Palm m500

Hi, and welcome to the Palm Community Forums.
You always had the ability to sync with two different desktops, even of different platforms. This Palm Knowledgebase Article discusses how to Hotsync one device on two different desktops:
http://tinyurl.com/kq4c5
The Mac hotsync software is downloadable from the support/download site linked above if you don't have your original installation disc. Just be sure you pay heed to the article's instructions about only using ONE desktop for full 2-way sync, using the second desktop for one-way sync (Handheld Overwrites Desktop) as a clone of the other.
As for the BB Storm, I am unfamiliar with it but it looks like you would probably have to sync with M$ Outlook or some other organizer app which is compatible with the Blackberry Desktop software (suggest you peruse the BB site for info). If you don't already sync with Outlook, you would have to migrate your data from Palm Desktop to Outlook. You can do that but you might need your original installation disc. I'm not sure whether the m500 came with Outlook conduits or Chapura Pocket Mirror to sync with Outlook...and I'm just a little bit frustrated right now trying to find stuff on the newly redesigned web site to be able to point you to the right answer on that.
Whether to deep-six the m500 or not is a tough one. Palm's handheld PDA business is pretty much a goner...no new stand-alone PDAs are planned, and the "current" models (TX, E2 and Z22) now seem to be at the end of their production life. So it seems that whatever is still out there in the supply stream (like www.amazon.com where you can get a new TX for something like $270) is probably about it. Your m500 is already a dinosaur, and parts will get harder to come by. But if you like the stand-alone PDA it seems that now would be the time to get a replacement for your m500. Their speed, display resolution and other capabilities are far superior to your m500.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Blackberry Storm 2 (9550) Pairing Issue

This thread has probably been posted before, but if I'm having this problem then it is likely that others are as well.
I have a Blackberry Storm 2 (9550) and I cannot get it to connect to my car's factory-installed bluetooth system. When I try to add the car as a bluetooth device, it recognizes that there is a signal present (it will say "audio device"), but when I try to pair with the audio device it always fails. I have tried rebooting the phone (including battery removal), rebooting the car, and nothing seems to work.
I understand that my phone is not specifically listed as compatible with my vehicle (2007 Dodge Charger), but I have been able to pair other phones (approximately 7 different co-worker and family phones), and most of them were not listed as compatible. In fact, it seems as though this Storm 2 is the only phone that will not pair with it. This is extremely frustrating given the amount of money paid for this phone.
I pay the extra money for a premium phone so that I don't have to deal with these small issues. I expect the technology to be top-notch, and I expect that there would be no connectivity/compatibility issues. I am hoping that there is a solution to this, as I am not even close to qualifying for a phone upgrade, and my wife would hang me if I went out and dropped $500 on a new Droid.
Any help would be greatly appreciated. Thank-you in advance!

Lets try 4 steps to resolve this issue.
1, Could I get you to power the phone off, remove and replace the battery to do a soft reset on the device.
2. Then could I get you to dial *228 send and option 2 again in your home area to update the PRL.
3. Next could I get you to try un-pairing the device and car then pairing the two again.
4. After you have done this if still unsuccessful we can try a factory reset (after you have backed up your phone)
a. On the Home screen or in a folder, click the Options icon.
b. Click Security Options.
c. Click General Settings.
d. Press the Menu key.
e. Click Wipe Handheld.
f. To delete all third-party applications from your device, select the Include third-party applications check box.
g. Click Continue.
h. Type blackberry.

Frustrated with BlackBerry Storm Contract....

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