FRUSTRATED WITH PREMIERE PRO SUBSCRIPTION ERRORS AND ADOBE SUPPORT!!!

First of all, Im a paying CC customer of Premiere Pro, Photoshop and Lightroom, all 3 apps from Adobe CC. Last 2 years, no issue! But since last few months, Im really tired of this.
Premiere Pro CC stops completely and shows me EXPIRED screen and even I try to login to CREATIVE CLOUD, the Creative Cloud doesnt allow me to login. I had to find some fix , and delete some index files from adobe folders as per the last discussion here in the forum and that had fixed it once, now again the same thing has started and it just doesnt get solved.
Now, I see this.
Now, from where the heck, did this SERIAL NUMBER thing came from ?
Im a paying customer of CC and why do I get this serial number thing ?
Im not able to work on my client projects since last 2 days and really annoyed at this.
contacted Adobe support and they created a ticket, but when I reply to the ticket, it says, its a no reply email. WTF!!
The worst ever support I found is adobe. There is no one to fix your issues in real time. No proper helpdesk.
Now for god sake, can someone help me fix this issue so I can access my photoshop and premiere pro immediately ??I
If I dont find a solution in next 3 hours, I would be forced to terminate all accounts with Adobe and just go ahead and download from torrent. I think, thats what Adobe wants their customers to do.
Really really annoying product!

Have you tried the phone option?
Contact Customer Care

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Problem with installing Photoshop elements 9 and adobe support advisor

Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
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with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank you

In the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
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How to work with Premiere Pro cs5.5 and After Effects cs5 together?

I have edited my movie in premiere pro cs5.5 and made the rough cut. In premiere, i have edited the video, put in soundtrack and foley. Now, i need to add muzzle flashes & blood splatters in some scenes and final color correction using After Effects cs5.
When i import the premiere project in AE and make the changes, and then i export it back as premiere project. When i open this prmiere project, it shows vaious kind of errors and no changes are retained that i did in AE. Also, when i import the premiere project (which has 4 different sequences) in AE, all the media that has been imported in the premiere project also opens in AE making it difficult to organize the media.
How should i work now so that i add vfx and color correction using AE cs5?
I thought of exporting the video from Premiere pro and then open the video in AE and add vfx to some scenes and color correction to the full video and render it out again. But, this is the first time i am using AE and i am not sure if this is the best way. PLEASE HELP.
Or, i could import the whole project in AE, add vfx, do color correction AND then export to video from AE. But i think, it will be better if i export the video from Premiere as it has loads of options to choose from while exporting to a movie.
The dynamic link does not work between Premiere Pro Cs5.5 and After Effects cs5. Even if it does, its not working on my pc.
All the footage is in HD and i want the final result in best quality HD too. PLEASE Help!

If you are working between After Effects and Premiere Pro but with versions that are not the same number, you need to just work with movies rendered and exported as intermediate, lossless files.
Dynamic Link only works between After Effects and Premiere Pro of the same version number, and only when they are installed as part of the same suite.

How to use .MKV and .ISO with Premiere Pro? They are not supported.

Hi all. My brother in-law sent us two .mkv videos and a DVD .iso he wants me to use in a video I am cutting for him. The only trouble is, I've no idea how to get them into a format PremPro can handle.
I've searched and the only solutions I have found are infinitely complicated for me. Avisynth is certainly beyond me.
Anyone know of a way to convert .mkv (info lists 942x720 H.264 4:2:0 YUV MPEG4 AVC) into something useable?
Same question for an ISO file.
Thanks much
By the way, this is not for anything 'important' nor am I getting paid, so I have no budget tp purchase software. I am sure there must be a free solution.
I tried this trial version software...
http://www.moyea.com/import-flv/
But it would NOT install. It just errored in a loop and was unable to find or understand I have CS5 PremPro.

Can anyone explain how to use VLC to transcode? The settings are endless and NONE look correct. Everything is about coverting and shrinking and that is not what I want.
I have looked into this so many times and cannot find how to do it. I know it must be simple, but clearly I am blind.
What I need is to take whatever is inside that stupid MKV wrapper and extract it. Transcode it. I have been trying for A YEAR now and have never been able to find a solution.
I'm on a PC and unfortunately, there are free solutions for a MAC. But that won't help me.
EDIT: One option I see is tsMuxer! But which setting for Output? I can choose...
TS muxing... or M2TS musing... or Blu-ray disk... or AVCHD disk... or DEMUX
To explain more, I have a Blu-Ray I purchased and want to add the audio from my laserdisc, since the remixed audio on the disc sucks (hard). I'll also add English subtitles. To be clear, this work is for ME for my own personal use.
Here is a screen grab from tsMuxer. Which to choose? I will place the audio and video in Premiere Pro. Sync the old Laserdisc audio up and then EXPORT to Adobe Encore to burn a new BD.

NVIDIA GPUs for Adobe Premiere Pro CS6 | NVIDIA and Adobe Solutions | Adobe TV

Sean Kilbride from NVIDIA talks about how Adobe Premiere Pro CS6 and NVIDIA GPUs were used in the editing of the Heavy Hand music video.
http://adobe.ly/QaVPwR

I'm playing around with the trial of CS6 right now. At first I wasn't getting the option to use GPU rendering until I added my card to the supported list (GeForce GTX 670). Unfortunately my playback is still laggy, just like when it was on software mode. I'm trying to watch 1080 video that I recorded using software on my computer.
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I have premiere pro cs6 running on my main SSD, and my scratch disks set to my single platter 7200 RPM hdd. In the past on CS5 I was able to have my scratch disks set to the drives I have the original files on with no lag.
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Errore di avvio di Adobe premiere pro. Error starting Adobe premiere pro

Ho scaricato Adobe Premiere Pro e ogni volta che provo a lanciarlo mi compare questo messaggio: "Errore di avvio di Adobe premiere pro. Premiere pro non può accedere alla cartella delle preferenze. E' possibile che l'utente non disponga dei permessi.....". Io ho modificato i permessi delle cartelle, ma continua a ripetermi lo stesso messaggio, senza neanche permettere alla applicazioni di aprirsi. Cosa posso fare?
P.S. La cosa strana è che Premiere è l'unico programma che porto la voce "pro"...tutti gli altri sono solo CC. Non so se può essere un fattore....
Grazie in anticipo dell'aiuto
I downloaded Adobe Premiere Pro, and every time I try to run it I get this message: "Error starting Adobe premiere pro. Premiere Pro can not access the preferences folder. It 'possible that the user does not have permission ... .. ". I tweaked the permissions of the folders, but continues to repeat the same message, without even allowing the applications to open. What can I do?
P.S. The strange thing is that Premiere is the only program that harbor the "pro" ... all the others are just CC. I do not know if it can be a factor ....
Thanks in advance aid

Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors

Does MXF OP1A work with Premiere Pro CC 2014, and later?

Is below formats can work through Adobe preimere CC
File Format: MXF OP1A
Filename extension : *.mxf
VIDEO and ADVANCED VIDEO:
MPEG Type: MPEG-2 Long GOP
Format Profile: 4:2:2@High Level
Video Resolution: 1920x1080(PAL) 16:9 DISPLAY
Frame Rate: 25
Bit-depth: 8
Field Order: Top field first
Deinterlacing: None
Max Bitrate: 50Mbps
Average Bitrate: 35 Mbps
Min Bitrate: 30 Mbps
GOP STRUCTURE: N=12, M=3 (Exam: IBBPBBPBBPBB).
AUDIO
Audio Coding: PCM
Sample Bit-depth: 24 bits
Sample Frequency: 48kHz
Audio channel: Stereo
Message was edited by: Kevin Monahan

It works with a caveat. There is a bug that has been reported here and has yet to be fixed. MXFs are fine to edit with and such, but if you are trying to export to them the resulting file can contain below black information that wasn't present in the original file. Check your exports.
Here is a thread on it:
Re: Data below black level 0 in h264 mp4 files.
(look at the waveform screen captures in the middle of the thread.)
I am still having to use CS 6.03 for all of my mxf exports until Adobe resolves this issue. Been reporting it for years now. It's a pain.

Premiere Pro CC 2014 and AME using only 25% of CPU

Hello all,
I've been having this problem with Premiere PRO CC 2014 and that when exporting it uses only 25% of my CPU thus taking 4 times longer than CS6 to export the same file project. I read a couple of forums with people having the same problems, I tired disabling CPU parking, disabling "Import sequences natively" in AME but no result.
Quick PC specs:
i5 4670
16GB of RAM
GeForce GTX 760 4GB DDR5
Everything for Adobe including the video files in use are of Samsung's SSD drives. Using CUDA as the render engine.
Currently one hour and 4 minutes clip in 4k takes about 52 hours to encode in Premiere CC 2014 and 9hr to encode the same project in CS6. Any ideas?

Take a look at your GPU usage with something like GPU-Z to see if both Premiere versions are using the same amount of MPE GPU hardware acceleration. Actually with CC 2014 it might work faster because Adobe added in more 4k effects/features for GPU acceleration.
You might want to download our Premiere Pro BenchMark (PPBM) and run it on both versions. The H.264 very complex timeline has 4K material in it and usually shows Premiere Pro 8.xxx take about only half the time that Premiere Pro CS6 take to export that same timeline.

Can't import MTS with Premiere Pro CC (2014)

I have the problem with Premiere Pro CC (2014) and Media Encoder CC (2014) ! "Compression of media is not supported" (or something like that, it's in german...)
In After Effects CC (2014) and Prelude CC (2014) there is no problem importing these files.
MTS from a Panasonic HC-V550, files from a AVCHD folder structure, 1080p 50 fps.
I did already a project with theses file in Premiere Pro CC a few month ago!

Hi Das Modular,
Move the media to another directory, drive, or merely change the name of the folder where your media resides. You should be able to import the files after that.
Thanks,
Kevin

Am I able to get Adobe Encore if I have a single app subscription with Premiere Pro CC

I have a single app subscription for Premiere Pro CC 2014 and I wanted to author a Blu Ray disc. Am I able to use Adobe Encore with this subscription? It seems I keep getting this dialogue box when trying to start up Encore: Adobe Encore Cs6 cannot run in trial mode. Please relaunch the application and provide a valid serial number.

If you installed Encore from the Premiere Pro previous version options, then see this:
If Encore CS6 in cloud install asks for serial number:
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

Adobe Audition CS5.5 with Premiere Pro CS5

Hello everybody.
I am considering downgrading from Master Collection CS5 to Adobe Production Premium CS5.5
But quite frankly it's just because of one application.
Though, i am in doubt if i'll actually going to make the downgrade.
And as you could and might have guessed it is the Adobe Audition CS5.5 Application.
Though really the whole pack has a GREAT improvement overall, I just actaully want to mix SEAMLESSLY with Premiere Pro and sound editing application (Audition).
Which leads me to my next question.
Now with Adobe Soundbooth CS5 closed off (by April 24th), and an UPGRADE for Soundbooth CS5 users to Audition CS5. Does this mean that Audition CS5.5 works SEAMLESSLY with Premiere Pro CS5?
Is there a dynamic link between the two applications? (Audition CS5.5 and Premiere Pro CS5)
AM i able to send mixes between the two? I really don't want to loose any Audio data, such as 5.1 channel mapping, volume mixing, denoising, general mixing etc.
All i really need is some good quality sound editing which works seamless, as After Effects and Premiere Pro has proved to me can be done.
Just want to know if it is possible. Or if I REALLY have to upgrade in order to get the sweet apples.
Best
Lucas

Hi _durin_
Thanks for your quick response.
But I didn't quite understand your answer.
I have seen Jason Levine's video earlier, as CS5.5 was announced and it looks natively good. I understand the mixdown attributes etc.
Please correct me if im wrong HOWEVER this workflow and settings applies still to ONLY the new CS5.5 Version?
Im currently using Master Collection CS5.
Instead of getting either the Production Premium, or Master Collection I am strongly considering updating Soundbooth CS5 to Audition CS5.5 (the option is there as i can tell by SoundBooth's website, though i get a weird error message when I click the update link...)
However I need to know, IF Audition CS5.5 works well with the PREVIOUS version (that'll be CS5 not 5.5), of Premiere Pro.
Are there an option to render the reference video, and generate a interchange session from WITHIN Premiere Pro CS5 to Audition CS5.5?
Im sorry if I either sound harsh or "willingly" misunderstanding. But I have only documentation on how the integration works between the current versions (meaning 5.5).
Im as you can guess VERY confused over the move from Adobe to make a .5 version instead of a full-fledged CS6 solution. It causes a stir, cause I then don't know much of the integration between the previous applications.
I have seen as an example that Photoshop CS5 have gotten the update to receive paintings/files made with their new touch API. So I wonder whether integrational features will be a part of the CS5 pack since, as i've mentioned, an application like Soundbooth gets replaced with Audition, with an upgrade option for the Soundbooth owners.
Im confused and hope you can help me clear my mind up, whether to upgrade or not. I will download the trial eventually, but not onto my current CS5 system since I already use this in my daily video work and want to AVOID confusion.
Best
Lucas

Adobe Premiere Pro serious error CS3

Hi All,
Thought I would share this error with Premiere Pro CS3 with you all:
"Sorry, a serious error occurred that requires Adobe Premiere Pro to shut down"
Sure, you've all seen it before. I have some quite specific instances of the problem though. PP CS3 is fairly stable most of the time. But I have noticed that the above error appears when I double click Dynamics in the Audio Mixer. That is, I put Dynamics into the effects list on one channel in the sequence and double click it to change the compression details and the error appears.
The weird thing is, it NEVER does it the first time I do it. I add another sequence to my project, drop some DV onto it, add Dynamics to the audio channel drop down box, double click it (or right click and select Edit) and it ALWAYS errors. It's definately doing it ever single SECOND time.
Some details? I'm running Vista 64 Home Premium OEM. Intel Q6600 Quad Core (it's currently over clocked to 3.0GHz). 4Gb Corsair XMS2 DDR2 RAM. An Abit P35 board and a few 500Gb SATA drives for video. My Vista 64 install is fairly clean as I only changed to Vista recently and I dare not use my edit box for anything dodgy. It has a couple of games on it that don't have any issues.
I'm thinking the problem must be something to do with Premiere Pro itself, my HD Realtek Audio drivers or something about Vista 64. I have seen this error loads when I Google it but I have never seen someone log it specifically for double clicking effects in the Audio Mixer. I'm not yet going to have a fiddle around with my system to try and fix it because I have a valuable project on the go and not enough time to redo it if I break it. But once I have finished my current project, I may try a few things like resintalling CS3 and playing around with drivers.
In the meantime, any ideas out there? :-)
Regards,
A.

Allan, the original poster is on a PC. As far as I know, Realtek cards are not used in mac computers.
To look at Audio Settings on your Mac (which I'm assuming is OSX) you'll need to go System Preferences > (Hardware) > Sound.
MP

Adobe Story Script integration with Premiere Pro Doesnt allow me to embed the script

Goal: Embed an Adobe Story Script into Premiere Pro. (mac)
Method: I have a video with a verbatim transcript.
I inport the transcript into Adobe Story and save it in the proper Adobe Story File extension (.astx)
I save it to the Adobe cloud and I have also exported it to my desktop.
I launch Premiere Pro and import the video that I have transcribed.
The I try one of 3 ways to get the script to the video in PP.
The first steps are the same as below:
I go to Adobe Story and log in from within PP.
I locate the file.
I add a Scene.
I make sure the scene is the same as it is within PP
then...
1.
I drag and drop it onto the Movie file.
Nothing appears within the Embed Adobe Story Script Meta Data field.
2.
I click on Analyze and the Embed Adobe Story Script script checkbox remains greyed out (Unable to select it)
If I click Analyze then PP will analyze the script (does a decent job) but this is NOT what I want. I want to attach the verbatim script to the video which is why I have it transcribed.
3.
Right click on the movie file within PP and the contextual menu allows me to attach a script.
I locate my downloaded .astx file on my Mac and select it.
Still nothing appears within the Embed Adobe Story Metadata field.
I have worked with Anand from support who suggested I post this question here.
I dont know if there are only certain Adobe templates for which this will work (ie TV script, Film etc)
He suggested that this would most likely work only for the .mov file formats, but then discovered that it should work even for .mp4 files.
In any case - if anyone has any thoughts, ideas, or has experience with this It would be greatly appreciated.
Jon
17 Views Tags: premiere proContent tagged with premiere pro, adobe story scriptContent tagged with adobe story script, embed adobe story script into premiere proContent tagged with embed adobe story script into premiere pro
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You need to ask in Adobe Story and/or http://forums.adobe.com/community/premiere/content
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Hi there, I currently subscribe to Adobe Pro Subscription (yearly) and I also subscribe to Adobe PDF pack (monthly). I only require Adobe to read and create PDF documents such as converting word/excel document or a web based document. Can someone tell m

Hi there, I currently subscribe to Adobe Pro Subscription (yearly) and I also subscribe to Adobe PDF pack (monthly). I only require Adobe to read and create PDF documents such as converting word/excel document or a web based document. Can someone tell me if I'm doubling up as I'm not sure of the differences between the products and would like to save a few dollars.

Acrobat Pro can do a lot more than the PDF Pack online service.
Try if you can do everything you need with PDF Pack; otherwise keep Acrobat Pro.

FRUSTRATED WITH PREMIERE PRO SUBSCRIPTION ERRORS AND ADOBE SUPPORT!!!

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