Frustrating Warranty Experience X220 Laptop 4 Months old broken LCD Screen

I want to preface this message so that others may understand how horrible an experience it is to claim anything on the manufacture warranty with Lenovo. 
Previous to my company using Lenovo we used Dell. Their support was always top notch. They came on site to replace broken or defective parts and all with in 1-2 day period.
The Lenovo warranty experince will start by you being suffeld around to 3-4 different Indian speaking help desk locations, and after explaining your issues 4-5 times they will inform you that you must ship the laptop in for replacement services. This will require you to be with out your laptop for 7-10 business days. That in my book is  unacceptable to any standards. IBM Thinkpads used to be known for how well they supported the business user, now we are told that you have no other options but to ship the laptop and wait more than a week for the matter to be resolved. 
This is the last straw from a frustrated IT manager, and we will be taking our business to a vendor that values customer support and stands behind thier products better.

While I can sympahise - when you purchased your lenovo products if you did not purchase the on-site service what exactly do you expect ?
Like anything else, no-one can return a product for service without following procedures and such returns, repairs etc all take time.
So - whats the issue - you are getting exactly what you paid for .......

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