Frustratingly Low Broadband Speed

Hi 
I had been with Demon ISP for 9 years and decided i'd had enough of their monthly capping. Furthermore, I could never seem to get any decent throughput download speeds despite having good sync speed from the modem to the exchange.
I elected to go with BT as I naively believed that if I had a problem with my phone line that was affecting the BB connection, it would be easier to solve as they would be a "one stop shop".
Well, after around 4 weeks with BT I'm no better off for speed.
I have a Home Hub 3 and despite letting the system settle-in for 10 days the sync speed is showing circa 8Mb/s however I'm clocking no more that 1.7Mb/s no matter what I try.
From the outset I've had the router plugged direct into the master test socket with no more than one telephone connected (and disconnected that phone on tests too) - and have used both fresh microfilters supplied by BT too.
I have opened three fault cases with BT's help line and despite the operative agreeing there is something not right, the fault gets logged, and then a few days later gets closed.
The BT help also carried out a phone line test and they said there was something amiss - again the fault went on my log and now it's gone entirely.
I have a feeling (due to something an engineer once said to me when we had a total phone line outage a few years ago) that some of the copper lines from the exchange aren't great but I can't be sure.
Here's the modem stats and yes I have just reset it within the last hour..........
I would be very grateful for some insight please.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:30:37
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.1 dB / 26.0 dB
Line attenuation (Down/Up):
19.7 dB / 10.5 dB
Output power (Down/Up):
20.0 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
Solved!
Go to Solution.

Morning
Have given the BTHH3 plenty of time to "settle down" and for my IP profile to improve.
As suspected has made zip-all difference.....
Connection Information
Line state:
Connectedppp0_0
Connection time:
4 days, 07:14:58
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.6 dB / 26.0 dB
Line attenuation (Down/Up):
19.7 dB / 10.5 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
2107 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1 / 0
Error Seconds (Local/Remote):
2 / 0
I have carried out a BTw speed test and get the following results;-
1. Best Effort Test: 
Download Speed : 1.68Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Which is around the same speed as i've been getting all along.
Oh and i've tried three different PCs running different OS, and some with fresh Java installs, and this makes negligible difference, and in all cases the error (as described above) is always reported - My IP profile never displays.

Similar Messages

  • Low Broadband speed = line fault?

    Hi,
    We have had a very slow download speed since the high winds started last week (live in a rural area about 1 mile from exchange).
    I have run through the BT Broadband speed wizard & not improved the speed.
    ADSL Speedtest results are:
    Download speed achieved - 194Kbps
                               Acceptable = 50-250Kbps
                               DSL 3424Kbps (downstream)
                                          448Kbps (upstream)
                               IP Profile = 250Kbps
    Now, I don't know what it was before - but this appears to me to be pretty slow!
    If I understand the notes correctly? for 3424Kbps we should be getting 600 to 7150Kbps throughput speed?
    All I know, is that pages are taking an age to load...
    Any thoughts on what to do next please?
    PS After restarting the Hub 2.0, we got the following results:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 1:20:46
    Downstream
    5,120 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    12.3 dB / 23.0 dB
    Line attenuation (Down/Up)
    48.0 dB / 29.0 dB
    Output power (Down/Up)
    19.7 dBm / 11.9 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    2701 / 0
    CRC Errors (Down/Up)
    64 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    16
    Appears faster on paper - but still as slow loading pages!
    Solved!
    Go to Solution.

    Hi again,
    As promised, we have left on 24/7 & not re-set etc. Although it seems to have re-set itself a few times.
    I am amazed at the low 480 Kbps speed! It is usually around 5400 Kbps...
    Test1 comprises of Best Effort Test
    Download  Speed
    243 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 243 Kbps
     For your connection, the acceptable range of speeds is 50-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :480 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
     ADSL line statusConnection information
    Line state
    Connected
    Connection time
    1 day, 15:47:51
    Downstream
    480 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    29.3 dB / 19.0 dB
    Line attenuation (Down/Up)
    47.0 dB / 29.0 dB
    Output power (Down/Up)
    15.3 dBm / 11.9 dBm
    Loss of Framing (Local)
    14
    Loss of Signal (Local)
    28
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    26086 / 1
    CRC Errors (Down/Up)
    1766 / 2147480000
    HEC Errors (Down/Up)
    nil / 1
    Error Seconds (Local)
    7085

  • Low broadband speed (narrowband)

    On the 14th of January I lost my telephone service and obviously my broadband.
    I telephoned the help line with my mobile phone  and after speaking with an Indian lady in India for 45 minutes she said she was going to run some tests and please would I not use the telephone or the broadband while she did it.  I informed her that I had said right at the beginning that my telephone and broadband was not working, se then said that she now had to pass me onto a different department!
    I was put through to another lady this time in England who told me what the problem was in 2 minutes. Why can’t you have your call centre in this country so that the staff can understand the problem?
    On Wednesday 19th January an engineer called to fix the telephone line and I can now use the land line telephone. 
    That evening I switched on my computer and the broadband was working but extremely slow, I called the broadband help line and they ran some tests and got me to do some things like re-cycling the router etc. 
    I borrowed a router (the same as mine) from my friend who lives 3 doors away, we plugged my router and then afterwards tried his straight into the master socket, we tried 2 different computers and 2 filters, all had the same symptoms broadband speed or 135 kb/s.
    An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed.  He left saying that I would have up to 11 MB/s within 24 hours.
    Today I have 250 KB/s 
    I have now spent in excess of 8 hours on the phone and I have not got anywhere.
    Every time I phone the broadband help i am told that I have to wait another 24 to 48 hours for it to fix itself
    It is now Saturday 6th February and my download speed is 144 kb/s 
    I have now been without broadband for 24 days
    My line speed is 11 Mb/s but the download speed is capped at 250 kb/s (from the bt speed test)
    How many more weeks do I have to wait - nobody at BT cares
    I am a very unhapy non user.

    If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
    Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

  • Low broadband speeds, connection keeps dropping

    Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
    Bt have been here but claim no problem on the line.
    I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
    Thanks
    James

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Low broadband speed starting from this morning

    Hi!
    I can normally get 7-7.5Mbps from my broadband connection. This morning, the speed dropped dramatically to 1.85 Mbps.
    Here is my HomeHub ADSL values:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 2:30:38
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    11.9 dB / 23.0 dB
    Line attenuation (Down/Up)
    8.0 dB / 5.5 dB
    Output power (Down/Up)
    13.8 dBm / 12.2 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0
    Also, here attached is a screenshot of the BT speed test I ran this morning. In my opinion, the values circled in red are not what they should be:
    Thank you for your attention and your help.
        ccristal

    check your profile again when you have 3+ days connection time and if still 2mb profile then contact the mods as it may possibly be stuck.
    contact mods
    can take up to 3 working days for mods to contact you
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very low broadband speed

    Hello
    I rejoined BT three weeks ago having spent two years with Zen. I was with BT prior to that and had moved to Infinity with sppeds of about 26Mbps - not great but adequate.
    Nothing changed when I moved to Zen. Obviously the cabling and exchange was the same and no upgrade or modernisation has been carried out. The speed therefore remained the same.
    I have had problems though since I moved back to BT with the broadband dropping out regularly. After about 8 calls to India taking up hours of my time and two engineer visits the fault has apparently been rectified.  
    Quite what was wrong seemed to chamge on a daily basis from a "missing port" in the Excchange to "noise on the line" to a "problem with the cabling on the telegraph pole".
    The issue though now is the speed which has dropped to about 9Mbps. This seems bizarre if nothing has changed at the excahnge or with the cabling and is certainly nothiong ner the promised 30Mbps?
    Peter Atkinson

    I reported the faulot and they are noiw saying that it's the Router.
    Bizarrely though I came home at 2 today and the internet is back up and running.
    It has got even slower though. It's now just over 8Mbps which is nowehere near what Infinity should be.
    I've done the Wholsale Speed Test and it tells me: 
    Download speed achieved during the test was - 8.25 Mbps
     For your connection, the acceptable range of speeds is 6.81 Mbps-8.52 Mbps .
     Additional Information:
     IP Profile for your line is - 8.52 Mbps
    This cannot be right as it reached 27Mbps just over a month ago
    2. Upstream Test: -provides background information.
    Upload Speed
    2.02 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 2.02Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps

  • Stupidly low broadband speeds, please help.

    I originally called BT about slow speeds on the 22nd of June, I told them that my Home Hub had been reset multiple times that week (i know this is to be avoided, but i wasn't at home at the time to stop it happening!) and so I told them my IP profile was the problem, and that I needed it reset. I was told they would do it within 48 hours and they would "get back to me". Well, they didn't. What followed was a series of "We will call you back at x:xx on y" which never happened, none of them. I always had to stay on top of them and constantly call them. Broken promises from the very beggining.
    Now, I know fine well it doesn't take 7 DAYS to reset an ip profile but after constantly calling them back I've ran out of patience. Quite frankly all of this customer service has been terrible from the beggining when all that needed to be done was to reset my profile, something that should take several minutes, not days. I've now been told on 3 different occasions that my profile has been reset and I'd notice a difference within 4 hours. None of this has been true.
    I'd appreciate if one of the mods could help me out here, as I'm at the end of my tether for speaking to CS India about this, they simply refuse to stick to their word.
    BT Speedtester Image - http://i.imgur.com/f16Xs.png
    Router stats are at the end of the post.
    I read somewhere that the profile resets automatically after 5 days, but i called 6 days ago, so that doesn't seem to have fixed it either...
    Thanks.
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    6.5 dB / 26.0 dB
    Line attenuation (Down/Up):
    7.6 dB / 3.0 dB
    Output power (Down/Up):
    14.0 dBm / 12.0 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    9 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2 / 0
    Error Seconds (Local/Remote):
    9 / 0

    So I am not the only sufferer of the slow broadband from BT.  It appears that there are hundreds of us suffering with a poor connection and getting little or no resolution from BT. 
    Personally I wish I had never bothered taking the new homehub3 and vision box.  I should have cancelled my contract with BT and told them to put their routers and poor customer service where the sun doesn't shine, they might have got that right!!
    But here I am stuck with a 12 month contract for a wireless router that cannot maintain a wireless connection.  I am now on router number 3, my line has been tested and doesn't have any interference. The speed into the socket in my porch achieves 8mb but somehow between that socket and the cable plugged directly into it and the BT homehub 3 my service plummets through the earths core and ends up in Australia!
    To say I am cheesed off would be an understatement.  To write this post I have had to reconnect to the router 10 times!!!!!  What is the point of wireless when it doesn't work. 
    Customer Service have left me a voicemessage saying they will be contacting me in regards to my complaint letter and demand for compensation but have I heard anything, NO!!!
    BT need to get their act together before they lose all of their customers, and be assured I am making a lot of noise about their lack of performance on every forum I am on. 
    BT you are going DOWN!!!!!!    Hopefully you'll find my wireless connection when you get there!

  • Low broadband speed

    My internet speed is around 100kbps these are my speed test results and hub stats could somebody please advise on what it could be.
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:45:18
    Downstream:
    7,104 Kbps
    Upstream:
    1,128 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    3.4 dB / 5.8 dB
    Line attenuation (Down/Up):
    40.0 dB / 21.2 dB
    Output power (Down/Up):
    0.0 dBm / 12.7 dBm
    FEC Events (Down/Up):
    9663835 / 125
    CRC Events (Down/Up):
    127426 / 49
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    277348 / 87
    Error Seconds (Local/Remote):
    0 / 19

    FAQ
    1. Best Effort Test:  -provides background information.
    Download  Speed
    0 Kbps
    0 Kbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0 Kbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 6.14 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    1.2 Mbps
    0 Kbps
    832 Kbps
    Max Achievable Speed
    Upload speed achieved during the test was - 1.2Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 832 Kbps

  • Another very low broadband speed connection

    Hello all.
    Got the BT Home Hub3 installed last November and was pleased with 4.5-5Mb speed but since around Christmas the speed seemed to continually halve until right now it is consistently around 0.4Mb.
    There has been no other installations relating to the phone line either.
    I have tried disconnecting other devices using the phone plus reconnecting the router to the other phone socket but no difference and gone through the simple troubleshooting advice.
    Here are Hub settings-
    ADSL settings
    VPI/VCI:
     0/38
    Type:
     PPPoA
    Modulation:
     G.992.1 Annex A
     Latency type:
    Interleaved
     Noise margin (Down/Up):
    16.7 dB / 24.0 dB
    Line attenuation (Down/Up):
    23.0 dB / 16.0 dB
    Output power (Down/Up):
    19.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    1964 / 21
    CRC Events (Down/Up):
    37 / 13
    Loss of Framing (Local/Remote):
     0 / 0
    Loss of Signal (Local/Remote):
     0 / 0
    Loss of Power (Local/Remote):
     0 / 0
    Loss of Link (Remote):
     0
    HEC Errors (Down/Up):
    268 / 11
    Error Seconds (Local/Remote):
     0 / 0
    What do you think then?

    I am not sure about socket. I can see phone cable outside from computer and it goes around the house presumably to the main telephone we use downstairs.
    Download speedachieved during the test was - 410 Kbps
     For your connection, the acceptable range of speeds is 50-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 500 Kbps
    Connection information
    Line state:
     Connected
    Connection time:
     0 day, 01:43:27
    Downstream:
     3,776 Kbps
    Upstream:
     448 Kbps
    ADSL settings
    VPI/VCI:
     0/38
    Type:
     PPPoA
    Modulation:
     G.992.1 Annex A
    Latency type:
     Interleaved
    Noise margin (Down/Up):
     1.0 dB / 0.0 dB
    Line attenuation (Down/Up):
     15.4 dB / 24.0 dB
    Output power (Down/Up):
     23.0 dBm / 16.0 dBm
    FEC Events (Down/Up):
    187 / 284
    CRC Events (Down/Up):
     388 / 311
    Loss of Framing (Local/Remote):
     7 / 0
    Loss of Signal (Local/Remote):
     0 / 0
    Loss of Power (Local/Remote):
     0 / 0
    Loss of Link (Remote):
     0
    HEC Errors (Down/Up):
     335 / 267
    Error Seconds (Local/Remote):
     0 / 0

  • Mi broadband speeds dropped significantly

    having very low broadband speed frm last nite ....initialy i thought mayb its peak time thats why(it never happened 2 me dou b4)....bt the neva speed improved i used to get 15-16mbps ...nw i hardly gettin 2-3mbps....i tried restartin my hub bt wid no luck i checkd wid iphone n netbook bt the speedtest shows the same... is bt is having prob dis its server or its just me...can ny1 help

    ine state
    Connected
    Connection time
    0 days, 02:59:18
    Downstream
    17,873 Kbps
    Upstream
    1,163 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.2 dB / 6.0 dB
    Line attenuation (Down/Up)
    22.9 dB / 8.6 dB
    Output power (Down/Up)
    27.5 dBm / 1.7 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    599 / 0
    CRC Errors (Down/Up)
    91 / 0
    HEC Errors (Down/Up)
    2648 / 0
    Error Seconds (Local/Remote)
    69 / 0

  • Broadband speed is low.

    Hi,
    I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
    I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    2 days, 01:26:37
    Downstream
    5,479 Kbps
    Upstream
    763 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Fast
    Noise margin (Down/Up)
    31.1 dB / 10.3 dB
    Line attenuation (Down/Up)
    18.9 dB / 7.8 dB
    Output power (Down/Up)
    35.0 dBm / 1.1 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    7 / 0
    HEC Errors (Down/Up)
    2 / 0
    Error Seconds (Local/Remote)
    7 / 0
    Thanks.
    Tom.

    HI welcome to the forum
    Yes your noise is the problem that has risen because of disconnections
    can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Massive Reduction in Broadband Speed

    Hi,
    I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
    It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
    I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
    To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
    This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
    I have captured some stats from the HH2 for those interested
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 30.6 dB / 5.8 dB
    Line attenuation (Down/Up) 39.5 dB / 20.9 dB
    Output power (Down/Up) 20.5 dBm / 12.4 dBm
    Download speedachieved during the test was - 211 Kbps
    For your connection, the acceptable range of speedsis 100-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
    IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes
    xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
    The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
    They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
    It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

    welcome to the forum
    have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
    From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
    Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
    Click to report abuse...           Click to reply to this thread     Reply
    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
    Click to report abuse...           Click to reply to this thread     Reply
    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
    Click to report abuse...           Click to reply to this thread     Reply
    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
    During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
    Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
    This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
    The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
    When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
    BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
    Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
    Great not drastic but should give me 250kbs to 50kbs extra.
    The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
    NOW TO THE ISSUE.
    My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
    I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
    I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
    Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
    http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
    And here is my BT speedtester data:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.38 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    My home Hub data:
    Line state:
    Connected
    Connection time:
    0 day, 17:16:04
    Downstream:
    2,208 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
    Many thanks
    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Broadband Speeds

    Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
    See copy of speed test done on 17th May 2011
    We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
    I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
    Unhappy customer
     I would also draw your attention to Ofcom's
    2010 Voluntary Code of Practice: Broadband Speeds
    FAQ
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    6107 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 6107 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    Your broadband checker results
    Broadband option
    Broadband speed range
    When you can get it
    Action
    BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
    Between 10.0Mb and 19.5Mb
    (Estimated speed: 17.0Mb)
    Now
    Learn more
    BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
    Register Interest
    BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
    The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

    according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
    your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange.  normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
    if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for

  • Front end of PL/SQL for Sun solaris

    Hi, What are the popular front ends and also Which is best front end of PL/SQL under UNIX (Sun Solaris) platform.

  • Icon Issues...

    A few questions I'm hoping someone can help me with... 1. Just installed Leopard, and I'm having trouble changing icons like I used to do it in Tiger. When I "get info" my application (the one whose icon I want to change/restore) in finder, I see bot

  • Please differentiate Payment document& Clearing doc

    hi, please differentiate Payment document& Clearing doc

  • ORA-28007: the password cannot be reused

    Anytime I try and login with a user that has password verification profile I receive: ORA-28007: the password cannot be reused Please tell me that ApEx 2.2 did not actually just implement the 'change password' and see if the hashes match for the buil

  • HT1338 apple application support

    I have an error message that says apple application support not found. What do I do?