FSCM Biller Direct B2C scenario

Hi,
Can someone tell me whether Biller Direct can be used for B2C payment scenarios where the customer pays online BEFORE the invoice is generated?
So the customer chooses the product, enters their credit card info (if needed) and confirms payment.
Providing the credit card is authorised the backend system would go on to create the billing document, accounting document and clear the payment.
regards
Tim

Tim,
As far as I know in the B2C scenario biller direct will not support advance payments. Payment always has to be against an invoice.
I hope this helps,

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FSCM Biller Direct Consolidated View for all accounts assigned to a USer

Hi All,
I am working on SAP FSCM Biller Direct business packages on EP 7.0
I am working on Customizations in Biller Direct.Here in the system Each user is assigned to mutlple payers/accounts.
And all the Assigned accounts to a user are listed in logon page to get into each account.
Our client needs an additional view which Consolidates all the payer numbers in a single View.
I would like to know Whether SAP has provided this feature in Business packages or not.IF yes...How to activate this Consolidated view.
IF we need to customize the account search to a consolidated view or to create a separate consolidated view,Please tell me the procedure to implement if you have done already.
Regards,
Venkat

Venkat,
As Samir suggested, I looked into Biller's XCM but I don't find. I would like to suggest you to create your own new page for this.
Thaks,
Hamendra

FSCM Biller Direct

MODERATOR: All points have been UNASSIGNED and the thread LOCKED. Do not share email addresses on these forums. If you have some information, please consider posting it to the [Wiki|https://wiki.sdn.sap.com/wiki/display/ERPFI/Home] rather than sharing via email. Than you for your assistance.
Hello Experts,
Our client is planning to implement Biller Direct. Can anyone help me about what is Biller Direct. How to install and how to configure.
Would appreciate if someone can send me the configuration files for Biller Direct.
Who will be involved (technical or functional) in implementing Biller Direct?
What will be the role of FI-AR FSCM consultant in this task?
Any Help in this regard will be duly rewarded and appreciated.
Regards,
Sriram
null

Hello Everybody,
I'm currently investigating what needs to be done to succesfully implement Biller direct & other FSCM modules. All material would be of great help so can i also receive a forward ?
Many thanks!
Stephan van den Berg & Joram Bronkhorst
[email protected]
[email protected]

FSCM Biller Direct all open items not displayed

Hi Experts,
We implemented Biller Direct but it doesn't display all open items from customer's account properly. Only SD invoices (billing documents) are being displayed with their PDF icons and are working fine.
Biller direct is not showing any other FI open invoices. Please advise.
Regards,
Simar

Venkat,
As Samir suggested, I looked into Biller's XCM but I don't find. I would like to suggest you to create your own new page for this.
Thaks,
Hamendra

FSCM: Biller Direct using Dispute Management

Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
Rainer

Hi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works.

FSCM Biller Direct Call Center Payment Log

Hi,
We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
Biller Direct is used by our Dealers to see their account balance and post payment online through Biller Direct web portal.
Biller Direct Call Center is used by our Account Receivable team to see our dealers account balance and to post payment with authorization from our dealers.
The main question is:
How can we see the deatilpayment log/detail on transaction posted through Biller Direct Call Center? Our AR team needs to identify which user from AR team that perform a specific payment. Please advise.
Is this something that can be setup through XCM or R/3 configuration?
We need to get the detail of "User ID" and "Date & Time" that a payment is done through Biller Direct Call Center.
I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
Appreciate your help in advance.
Thanks,
Markus

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
Regards,
Eric Bushman
VP, Solution Engineering

SAP FSCM-Biller Direct

Hello,
Is anyone aware of wheather Biller Direct provide functionality of scheduling of payment(future date)?
Thanks in advance!
Regards,
Ricky

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
Regards,
Eric Bushman
VP, Solution Engineering

FSCM Biller Direct - Cannot change Payment amount under open Bills

All,
We have configured the Biller Direct in Dev and QA.
IN dev, if we go to open bills and change the payment amount for an invoice, it does allow to change.
Whereas in QA, if i select the invoice, it doesn't allow to change.
XCM, other configuration and user authorization for BD_POOL are identical to Dev and Qa.
Please show me the pointer where the issue should be.

The solution for this problem:
in FBZP: Add for your house bank in 'Available Amounts' a value in Scheduled incoming payments. After this the payment run finished successfully.

FSCM: Biller Direct in FI-CA

Hi,
In the configuration guide of Biller Direct 3.0 (FI-CA) I read that in the transaction code CAA2 is a tab named 'Biller Direct'. But it didn't show up to me. It shows:
- General data
- Payments/Taxes
- Dunning/Correspondence
Any idea to activate (or something) that tab for biller direct ?
Regards,
Rainer

Hello Rainer. May you please point me to the direction of the configuration guide you used? I am having the same issue where the Biller Direct tab on the contract account master data is not showing up. My configuration guide that I am following does not include any additional step at the end.
Your help would be appreciated. Thanks.
RH

SAP Biller Direct utility industry based business package

Hello Experts
Can we use SAP Biller Direct utility industry based business package with Finance module???
points will be given to right answers
regards
srinivas

Yes
Biller Direct is aimed to be linked to the FSCM suite.
There are two views of Biller Direct, B2C and B2B.
B2C is used where customers deal with consumers, an example would be the utility industry. The Consumers can pay online their bills and view their account, update master records and so on.
The B2B is where there is a fuller customer master, normally you have less customers, but the customers have more line items. There again is the possibility to make payments here, however this is unlikely. They can however review their account, and raise disputes, print off copy invoices.
All of this functionality is delivered via JAVA and it is pretty standard, however the area that takes the longest time is setting up the users.

Payment of bills advised by SAP Biller Direct

Hello everyone,
I got the following problem:
We cannot pay (in fact balance) the bill advised by a "customer" on the SAP Biller Direct portal.
We use the transaction F110 for automatic payment transactions. The proposal run gives the following result:
Bank details are being checked
    Customer/vendor bank details are being read
Country US / Bank number 123456780 / Account 12345678 ...
Country US / Bank number 123456780 / Account 87654321 ...
     Customer/vendor bank details are being checked
Bank details 123456780 87654321 have bank type E001; bank type E000 is specified
   System reads house banks and checks if they are allowed
Our bank BANK is being checked
For currency USD and 005 days            0,00 are planned
Available amount too small,            0,00 USD still available,        5.880,00 necessary
   House bank is selected ...
No permitted payment method exists
We already checked and configured all possible configuration. We also did the customizing in FBZP.
When I want to add the payment method (in our case '0' for Biller Direct bank payments) to the customer in XD02, the system says:
"in company code "xxx" '0' is an FSCM-BD payment method and cannot be used.
Detail: In company code "xxx" '0' is indicated as payment method for the FSCM Biller Direct component. This payment method identifies items that were paid via Biller Direct on the Internet. Therefore, the payment method cannot be used in any other way.
Any idea how to resolve this?
Regards,
Vermeer

The solution for this problem:
in FBZP: Add for your house bank in 'Available Amounts' a value in Scheduled incoming payments. After this the payment run finished successfully.

Incoming payments(card payment) in biller direct not updating in SAP.

Hi Friends,
we are using the FSCM Biller direct for customer incoming payment. we have maintained the payment method (incoming) and credit card number in customer master.
every think is displaying in biller direct like open items and clear items. But we received a payment from customer through credit card and its updating in portal, but its not updating SAP. it's in inactive mode when i am trying to clear the open items. giving the message that this amount is already done in biller direct.
so please suggest me how the open items are cleared when the payment are received through biller direct.
thanks in advace.
Regards
Ram
<MOVED BY MODERATOR TO THE CORRECT FORUM>
Edited by: Alvaro Tejada Galindo on Mar 25, 2009 4:36 PM

Hi
thank for your reply. I have not posted in SAP. customer has paid the payment in Portal and i have selected the payment for the line item. Now that line item is coming in progress condition (not in processed).
in SAP that line item is not active. If i will select the line item system will give the message that is line item is processed in biller direct.
please tell me the process of biller direct payments in SAP and then only in portal the payment line item will be go to the process item (now its in in process condition). is their any upload for the payment document in SAP.
please suggess me Standard payment process through Biller direct. then i will compare the present senarious.
thanks in advance.
regards
Ram

Software Component for customizing of Biller Direct or Internet Sales Shop

Hello,
We want to modify the Standard Biller Direct/ B2C Shop application and as far as I know the best way to handle customer modification is by an own Software Compoent. This Software Component (SC) should partially overwrite the "Standard" SC.
Has anyone a Idea how this works? I already tried to create my own Software Component, but I do not know what I have to consider to get the "overwrite" behaviour. My questions are
1. Which dependencies I have to set for my customer Software component
2. What I have to add to the track - only my customer SC?
3. What I have to change in the build process, so that my customer SC overwrites the standard files automaticly and finally ends in an *.ear file?
Thank you for any help!

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Can you also provide me with a link to the installation guide that explains what to install and how to install to a 32-bit Windows machine?
Kind regards,
Randy

Biller direct (EBPP) Payment Method

TR Expert,
Once we link the payment method to be used by Biller direct (SPRO> FSCM>Biller Direct>Process Integration with Account Receivable Accounting>Edit payment method) is there any requirement that Biller Direct payment method should be unique?
My question is if we can use a payment method in Biller Direct and also in Account Receivable (e.g. Direct Debit) with the same code? Is there any recommendation to not do that?
Appreciate your comments
Pedro

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Issue in Biller direct application

Hi Gurus,
Anyone who worked in Biller direct and FSCM , kindly help me.....
Biller Direct generally displays invoices created in SD.But in our case, we need to display invoices created in FI.We identified the BADI for it but we are facing many problems.Has anyone ever got this scenario and how to read invoices created in FI.
Regards,
Raghu

solved by self. a config in xcm must be changed

FSCM Biller Direct B2C scenario

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