FSCM Dispute management workflow

Hi All, I have activated the workflow WS01700044 for dispute management email and notifications.
event:  NONPROFESSIONALUSERSET
This event get triggered when dispute case is created or changed.
Now my issue is when I create a case, it is sending a mail to processor of case. But if I change the processor in t-code UDM_DISPUTE, it trigger the event and workflow but it is ending with error because field RECIPIENT in event come blank hence email step goes into error.
I have checked all email Ids are maintained in respective user profiles. Even it sends mail in create.
IF anyone know how to correct it, plese let me know.
Thanks,

Hi -
Even if you HAVE maintained an email address in the user profile, emails are not automatic.
Check with your Basis person to make sure outgoing emails aren't blocked.
You should also check the workflow status from within the case itself. The 044 workflow is pretty clear on showing that there will be a red box because a workflow event failed. Check there and report back here.
D

Similar Messages

  • Dispute management - workflow

    Hi
    Is there anything additionally required to get the workflow in Dispute Management going? I have activated / completed the task specific customising but nothing is happening.
    Also, where is the option to send WF messages as express?
    Thanks
    Hein
    Edited by: Hein on Jun 26, 2009 12:20 AM

    Hi Neeleswar,
    Could you please give further information on where exactly I need to activate the task in Dispute Management?
    In my model the modeler I have created an additional node for Workflow
    - for all elements
    - for all roles
    attribut ANCHOR
    and value WFATT
    Is this required-  Is this part of your statement ""Add PROCESS in dispute case type.""?
    Best regards
    Hein

  • Workflow in Dispute Management

    Hi,
    Is there anything additionally required to get the standard workflow in FSCM Dispute Management going?
    I have activated / completed the task specific customising but nothing is happening.
    Also, where is the option to send WF messages as express?
    Thanks
    Hein

    Hi,
    This is from the IMG documentation:
    In the standard delivery, the workflow samples WF01700044 and WF01700051 are used for dispute case processing via workflow, whereby the latter merely provides the notification functions of WF01700044. WF01700044 controls the complete notification and sending of work items.
    In the component FIN-FSCM-DM-DM, you have to activate the event linkage for the relevant workflow. You do not have to assign a processor; this takes place via the dispute case. If you do not use the workflow samples from the standard delivery, you have to make sure that all tasks that are not background tasks are defined as general tasks.
    I have activated the event linkage.
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    What could be the problem?
    Is there another transaction I need to check?
    Other WF in the system work.
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    Hein

  • Add Custom Field in Dispute Management of Sap FSCM

    Hi All,
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    Message was edited by: Mark Chalfen

    You will have to first create the custom fields in the strucutre ‘CI_UDMCASEATTR00’ and then include the structure in table UDMCASEATTR00.

  • Is there a way to hide some reason codes in dispute management without deleting?

    Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them.  Is there a way to do this? 
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  • Question on dispute management status profile

    Dear Friends,
    I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
    Any help will be greatly appreciated..

    Hello,
    The status profile is used by definition of the Case Management configuration behind each Dispute.
    A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
    My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
    Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
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    20     20-Pre-Presentation of Case     002
    21     21-Case Presentada     003
    22     22-Case - Rejected     003
    23     23-Case - Ammended     003
    30     30-Payment Order      003
    40     40-Personal Notification     003
    41     41-Notification via Advise     003
    42     42-Notification via Presentment of Charges     003
    43     43-Notificatio via Conculding Behaiviour     003
    50     50-Rebuttal     003
    60     60-Proof     003
    61     61-Questionning to the Parties     003
    62     62-Testimonies     003
    63     63-Document Exhibit     003
    64     64-Judicial Inspection     003
    70     70-Final Debate     003
    80     80-Sentence      003
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  • FI treatments related to Dispute Management in FSCM

    MODERATOR:  please read the forum rules about requesting documentation
    Hi Financial gurus,
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    I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
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    C

    Usually Reason and Root cause are related. You can write a validation on these.

  • FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

    Hello,
    I am using the W21: Dipsute Management Building Block Configuration Guide.doc
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    Kind regards,
    Santiago

    Hi Santiago,
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  • FSCM: Biller Direct using Dispute Management

    Hi,
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    Hi,
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    Right, I'm using ECC 6.0.
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  • Credit Management Workflow

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    Hi
    have a look the belwo link.
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  • Not able to see specific tags for FSCM Credit Management on BP master data screen

    Hi All,
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    Hi Pallavi,
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    Many thanks!
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  • SD Credit memo from Dispute management

    Hi Experts
    I need help in creating credit memo from Dispute management. I have contacted SAP for it and they suggested that it would be customization. Requirement is to create Credit memo directly from Dispute management module (Having a tab in UDM_Dispute ). Once i select that option it should create VA01 credit memo belongs to dispute details (assuming dispute was created belongs to SD billing document).
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    Aleem

    Hi Aleem
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    Swati

  • Warnings in FSCM Credit Management for negative credit check.

    Hello,
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    Abhishek Govilkar

    Yes it is possible thru define autometic Credit Control ( OVA8).
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    Regards
    Rinku Bhowal

  • Could you explain the work flow logic in dispute management

    Hello,
    Could any one explain the the work flow logic in dispute management .
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    If some one could share a real work flow example in line with Dispute management will be great...
    regards
    Sibichan

    Dispute management workflow will help to automate business process.
    When some action or information is expected form individual or department then
    Workflow can be triggered on editing some field in dispute case and workitem is send
    to individual or group, So that they can respond to it.
    We can use function email notifications to speed up the process.
    Based on organizational needs triggering events can vary.
    Regards,
    Raju

  • FSCM Dispute Open items with Special GL account (SPL GL indicator)

    Hi All,
    We are  implementing dispute management  in SAP 5.0 . When we create dispute case in FBL5n tx, a error message appears
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         Message number: FDM_AR008                                                     
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    Dispute case are only possible with GL accounts and Special GL indicators  aren’t  support ?.
    Does exists alternative solution?
    Regards,
    Eduardo

    Special Gl ledger is also called as alternative recon a/c.
    This is linked to Recon a/c of  cusomer or vendor
    This Spl gl is used for Down paymet(Advance) from cusomers or for vendors and Bill of Exachange etc.
    Whenver invoce raised then the Spl gl balence is transferd aginst such invoice to normal a/c.
    In Bills of Exchange when the bill is honoured then it clears the bank liability.
    Assign points if usefull.
    Regs,
    NSB

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