Ftp question when trying to connect CS4 manually

HI!
I'm trying to connect CS4 manually (don't have a connection key). After putting in my ftp details, the question comes up "on the FTP server, what folder contains your website?" It then says "Contribute needs to locate your site on the FTP server: example:/users/myfolder/public-html/"
It then tells me that if I don't know, to contact my web administrator. I've done that, and they don't know, and just refer me to the adobe webpage which supposedly will answer the question. It doesn't.
This seems to be an easy one to answer, but I'm totally non-techie, and if my website administrator doesn't know the answer, then I'm stuck. Can anybody help? Thanks!!

Thanks, I worked it out in the end; when I changed webhost, the old pw
remained but I hadn't realized because it wasn't clear, and I'm not sure
what I'm doing...
Sarah

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