FTP Won't connect. Any ideas?

I have a client that is trying to switch from FrontPage to Adobe Muse. However they can not get the FTP to work. I downloaded Muse and tired it also and I can't get it to work either. This is the message the FTP screen gives me.
However when I log into the server it appears the connection username password etc all work fine. As you can see here by the FTP server interface
So my question is why can't Muse seem to open a data connection when the username and password are fine? Also I tried the same username and password and host info in FileZilla client and of course it works fine.

Hi,
Do you support EPSV? When you tried FileZilla client, was it using EPSV?
Are there any server-side logs?
Thanks,
Abhishek

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