Full Access Users Cannot See Archive Folders

I am running Exchange 2010 Version 14.03.0174.001, archiving is enabled. In my environment I have users that have Full Access permissions to other users mailboxes and at some point they lost the ability to view the Archive folders. Even with Full Access
granted on the mailbox from the Exchange server the archive folders do not show for the remote user. Has anyone seen this before? Any advice would be greatly appreciated.

Hi,
What's the Outlook version?
Access to archive mailboxes is only supported when a user uses Outlook 2007, Outlook 2010, or Outlook Web Access. Older Outlook versions cannot be used to access archive mailboxes.
Please make sure Outlook version is correct, you can refer to the following article.
License requirements for Personal Archive and retention policies
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?redir=0
Please check if these users who have full access permissions can see the archive folder in OWA.
If these Outlook clients are in cached mode, please switch to online mode to check the result.
If you have checked all steps above, but the issue persists, I recommend you use the Test E-mail AutoConfiguration tool to determine if the Autodiscover service is configured properly.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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Please explain the sentence "The user moved from exchange 2010 to 2013 cannot access public folder on exchange 2010". Do you mean the moved user can't see the public folder or the user has no permission to see the public folder?
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=============================================================
1. Open ADSIEDIT.
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