Full bars can't make or receive calls or texts at home.

Just about 25 days back with Verizon and my iphone says I have full bars yet and can't make or receive a call or text from my house this started this week same issue with my moms razr phone as well. I sent the support email a message love the well get back to you in 24hrs. Well 24hrs passed I called nice girl answered I explained I already did the *228 and that I actually did a hard master reset wiped the phone and settings clean updated the IOS to 4.2.10 then something about the phones software I guess I'm running 1.0.5 or something old she tells me I should have received a text on how to upgrade I told her the only texts I received from Verizon were my bill is due and another thanking me for my payment. We went through toggling stuff off and on for about 30 mins and testing outbound calls to #832 I put it on speaker told her its saying calling and call failed over and over again then she said she thinks she sees the problem but doesn't have access to fix it and needs to put me on hold. She picked back up conferenced the call and I went over steps taken with the gentleman I explained that when I was on hold I got flooded with SMS texts so it was going to work now that's the only way I know when I have service is when every text sent to me comes rushing in at once. He then checked to see if calls I made were hitting the server I provided numerous telephone numbers I attempted to call that failed I explained my mother is having exact issue and another friend that was in my area of Friday provided the other people having issues cell numbers and I was told a tech would look into it in 4 days I made sure I asked for network ticket #. Initially I thought this was only happening at night but today I attempted calls in the am same thing. The reps were very nice. Just under 30days back and so far not so good I've had them in the past never an issue my mom and dad past 9 years never an issue until recently. Anyone else in Massachusetts having this issue. I don't want to leave Verizon because generally there coverage is better in New England then the others I've tried in past 3 years.

It sound more like a capacity problem on your local mobile phone cell site, especially the system busy message. Have you tried your mobile phone at a different location, on a different cell site?
How is it that you are posting your messages from a mobile phone, is it a different mobile you are using?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I can't make or receive calls or text after I dialed *228, option 1

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Hi squiddlydiddly!
I'm sorry you're having issues in making and receiving calls with your prepaid device. I would need to direct you to our Prepaid department for assistance.
In order to reach a Prepaid Department representative, please call 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and enter the pass code for your account. If you do not know the pass code, enter in four zeros. Then the system will then transfer you to a Prepaid representative.
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Follow us on Twitter @VZWSupport

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KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Dr_Fill wrote:
Told me to try *228. I told him Verizon Tech support told me not to do that. I'm sooo confused. :-(
If you are using a Bionic or any other 4G phone, you do not dial *228 to update your Preferred Roaming List ... that is handled automatically by the phone's SIM card. To force an update, you can turn off the phone, remove the SIM card, wait a few minutes, then replace the SIM card, turn the phone back on, and allow a few minutes for it to re-establish a connection.
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America's Most Reliable Network | Verizon Wireless - Verizon Wireless

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It sound more like a capacity problem on your local mobile phone cell site, especially the system busy message. Have you tried your mobile phone at a different location, on a different cell site?
How is it that you are posting your messages from a mobile phone, is it a different mobile you are using?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hey there, jetxten! I regret that you're having trouble with calls. I'm sure we can help! I've just sent you a direct message. Please reply there. Thanks!
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Follow us on Twitter www.twitter.com/vzwsupport

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Full bars can't make or receive calls or texts at home.

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