Full Creative Cloud membership apps start as trials?

I have a new, fully-paid Creative Cloud membership, converted from a prior Creative Cloud month-to-month single app membership.
And I've built a new box, exclusively for Creative Cloud apps and primarily video processing using Premier Pro CC.
Using Adobe Application Manager ( Adobe - Adobe Application Manager : For Windows : Adobe Application Manager -- which installs as Creative Cloud ) I've consolidated my CS single-use apps on two other computers and have installed Premier Pro CC on the new, Creative Cloud-only box.
So, after Premier Pro CC is installed, the Creative Cloud front end offers "Begin Trial" as the only way to start Premier Pro.
What gives? If I have a fully-paid CC membership, why am I being offered a "Trial" and am I going to be asked to "Buy" Premiere Pro CC when the trial's over?
Very confusing...

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

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Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

Changing from single membership to full Creative Cloud membership failed

I have tried to change my single membership to full Creative Cloud membership but it failed. In URL https://creative.adobe.com/account/plans is place where you can update your membership when you give password below next sentence
(To upgrade your membership, we need your account password.)
After giving my password, it gives message: Oops! We have detected an error and were unable to update your plan. Please try again later.
Ihave tried it many times during last 24 hours and with different browsers like Firefox, Chrome and IE-10 wihout success.
Can you please help me to change my single membership to full Creative Cloud membership!
Yours sincerely,

I have to get AE for my animation work because the trial has experied. I have 5 months left my single membership. If I buy now full access instead upgrading, i loose about 125 euros! Does Adobe refund my those 5 months payments?

Is the full creative cloud membership charged in full, or on a monthly payment plan?

I'm looking to upgrade from single app. membership to full Creative Cloud membership. It's not clear whether this is charged out monthly or a lump sum payment at the beginning?

If you look at the plans page you will see what is available in terms of charges. Since it can vary depending on where you are in the world, I can only describe what I see...
2 annual plans where you can either pay the year in full up front or you can pay monthly
1 monthly plan

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page?

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page? I subscribed to the 30 day free Creative Cloud membership just yesterday.
Please help.

Could it be that you are running Windows XP? I believe there is some automatic detection of the operating system you are running, and if it is not supported by the application, it does not show up on the download page.

Is Lightroom Mobile include in a full Creative Cloud membership?

I am subscribed to the full Creative Cloud. This includes Lightroom but seems NOT to include Lightroom Mobile. Is this true?
---Paul

http://www.adobe.com/products/lightroom-mobile/faq.html
Lightroom mobile is included as part of the following Creative Cloud membership plans:
Photoshop Photography Program
Creative Cloud complete plan
Creative Cloud Student and Teacher Edition
Creative Cloud for teams complete plan
Lightroom mobile | Get started with Lightroom mobile

Hi I hold a full creative cloud membership, Are there any extra costs for DPS enterprise edition? Thanks!

I'm wanting to produce a monthly magazine using the DPS, and was wondering if there are any extra costs or if everything is included with creative cloud full membership.
Ive seen that single editions for ipad are free, but i need to build for multiple platforms and think enterprise edition would be best.
Can anyone advise.
Thanks

Thanks Bob
Ive found the costs, more than i expected...I noticed that you only get 250 free downloads a month, then you have to pay for any extra. Our downloads would be 155,000+ a month, Any idea how much this is? or can you direct me to where i can find out. Our downloads would be 155,000 a month.
Thanks for your help, much appreciated.

Purchased Creative Cloud membership but I have trial rigths only - Photo Package

Dear Adobe Support!
I have purchased the CC Photography package, I can see it under my account on the CC web-page, but it does not look under the Creative Cloud application and neither Lighroom nor Photoshop.
I tried to sign-out and sign back process on all the programs, the result is the same.
Could you please let me know how can I use the full version of the purchased softwares?
Many thanks and Kindest Regards,
Gergely

Hi Sheena,
Thank you for your instruction!
Unfortunately it does not work for me...
I have installed the Application Manager and tried to open Lightroom and PhotoShop.
There is no "Deactivate" under "Help" menu, I just able to sing out and back, there was no change.
I also tried to lunch PhotoShop, the software told me the trial period is over, I can purchase the software. I clicked on purchase and system are trying to connect with my account currently, with no result. It would get serial number which I do not have...
Many thanks and Regards,
Gergely

Creative Cloud member, apps listing as "trial" after login

I'm a new CC member since October. I got the full CC membership with all the apps and everything is fine on my home pc. So, I came to my parents house for the weekend and decided to install the Adobe CC app on my fathers notebook to get something done. The thing is when Photoshop was fully installed it was listed as "start trial" on the apps tab. And now its running a 30-day trial even though I'm logged in to my account. Why is this? Is CC apps machine-locked? That doesn't make any sense since its all account bounded now and all the "work anywhere" "sync everything" blablabla from adobe to push everyone to CC. I couldn't find this info anywhere and would be pretty dissapointed if positive about this. Any help?
Thanks

Hi,
I have the same problem, checked your link, followed all the steps... My question is about the step 3.2 : https://lm.licenses.adobe.com/.
It seems I have no access to the server (connexion error) but the procedure doesn't say what we have to do in this case?
Any idea?
Thks!!
Ps : sorry for my english, I'm French...

Full Creative Cloud Membership special offer

Hi,
For how long will the introductory offer remain available for existing customers (ie. e36p/m vs e61p/m).
I need to upgrade my hardware, and rather than de-activate all the software I would prefer to download direct onto a new machine.
Thanks
Kieran

It says until August 31st here: https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US (click on the "full promotional terms" link)
Mylenium

How can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
John T Smith please feel free to also reference this discussion. I believe it partly explains the frustration individuals face when attempting to cancel their membership.

PS and LR bundle. Do I pay both fees if I upgrade to full Creative Cloud?

Hi
I am considering purchasing the PS and LR bundle. However, I might wish to upgrade to full CC ($49.99 p.m) before the annual contract term of the initial bundle expires. How will this work. Would I still have to pay for the initial bundle AND the full suite, or will the PS and LR package price be absorbed in the full price?

Hi JaneSamurai,
As answered correctly by Ssprengel and Twenty_one, you can upgrade your plan from the Photoshop Photography Program to Creative Cloud complete. On the date the upgrade is done, you will be charged for the new plan and receive a refund for any unused days for that month on the current plan, accordingly.
If you want to switch/upgrade the plan so please refer to the below mentioned link under "Upgrade single-app memberships to a full Creative Cloud memberships"
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html
You can also contact our Customer Support
http://www.adobe.com/support/download-install/supportinfo/
Let us know if this helps,
Thanks!
Gurleen

Does my Creative Cloud Membership incl. web hosting?

I bought the 49.99 cloud membership. I received a $20 discount because I have the CS suite. The discount did not speak about limitations.
I'm told the membership comes with webhosting up to 5 websites. I click on this service and I see an upgrade button and a statement about "FULL Creative Cloud membership comes with webhosting". the implication is that I need to upgrade to another plan to have webhosting. Are there some >$49.99/month plans out there that included hosting, but I didn't learn about until I wanted to use it? I don't know.
Do I have webhosting or not? I'm not touching that button.
Thank you.

All Creative Cloud memberships come with 5 sites hosted on Business Catalyst. Login to creative.adobe.com and on the sidebar to the right, there's more information under the 'Websites' section.

Creative Cloud membership without prior CS ownership.

Can I purchase membership for Creative Cloud on the fact that I did not own any prior versions of Creative Suite?

Hi PER21 ,
Welcome to Adobe Forums.
You can purchase full Creative Cloud Membership if you do not own prior version of Creative Suite .
Below is the link which you can follow and it will give you clarity on the same -
http://www.adobe.com/products/creativecloud/buying-guide.html
Let us know if that helps !
Thanks
Garima

Full Creative Cloud membership apps start as trials?

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