Full motion parts go blank once on Macs

I created some tutorials for work using Captivate 3. The
exported versions (html) work just fine on PCs. On macs however,
every single part where you'd find full motion video (ex: using a
scroll bar, highlighting text, etc.) goes
blank. Obviously this is a major problem because we can't
put a "PC only" version of our tutorials, especially since we have
many Mac users as clients.
When we tested on both the PCs and the Macs, you had the
exported
html file surrounded by multiple
swf files, each of which is one of those full motion videos.
For some bizarre reason, PC's find and play those clips just fine
when their time comes, while on Macs these parts of the tutorials
go blank, like they can't find the swf files even though they are
at the exact same place.
We tested on multiple OS and with all possible browsers. If
anyone has any idea why this might occur, please help.

On a PC, I have the same problem when I import the .swf file
into Articulate Engage.

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HP Officejet pro 8600 plus Scans show up as blank pages on Macs okay on PCs

Scans made on HP Officejet Pro 8600 Plus show up okay on PCs buas blank pages on Macs. Any ideas? I can copy them into Publisher and then save it from Publisher as a pdf and Macs get it okay. Prefer not to have to do this

Hi @JimmyParker
I would like to help you scan to your Mac. I understand that currently your scans are showing up as black pages, but only when you scan to the Mac.
I suggest uninstalling and reinstalling the software. Please use the instructions below to complete a more comprehensive uninstall than the basic uninstall.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it.
HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Full motion animation not displayed in preview

Captivate 3 has stopped displaying full motion animation in
its in-built preview. The 'normal' Captivate slides play fine but
for the duration of slides which are full motion, a blank white
frame is displayed. Once the normal slides begin again everything's
fine.
I have installed Flash 10 Player but that hasn't made any
difference. The most obvious thing I have done recently which could
affect Captivate is that I installed Flash 8 a few days ago.
When published or previewed in a web browser the full motion
animations play correctly.

Hi Harold,
Would you mind reporting this bug using the
Adobe
Captivate Feature Request/Bug Report Form
It would be great if the Captivate team could address this
issue, sooner rather than later.
Best - Mark

Full motion recording in separated file then the main swf file . Why ?

Dear all,
When you publish your projet with
captivate 3 , now the full motion recording sequences are in
separated .swf files ...
I would have prefer to only have one .swf file with the
content and one with the skin as it was the case in
captivate 2 .
Is there an option I could change to only have the swf file
and the xx_skin.swf file
only ?
Imagine the mess I would have on my learning web site if I
had more then one swf file for each learning sequences (as I store
all .swf file in the same folder) :(

Hi all
What kiwikangaroo listed is John's method. Since the basic
process has already been outlined, I'll add some things that should
be considered as well as a caveat or two.
First, the existing project should be published to a
temporary folder. When publishing, it is rather critical that you
ensure that you are publishing for a Flash 7 target. I believe if
you choose Flash 8 or 9, the process will fall apart.
Once you have done this and are at the point where you are
inserting blank slides, make sure each blank slide is timed exactly
matching the slide with the Full Motion clip. Then you insert the
matching Full Motion clip from the temporary folder onto the blank
slide and delete the original. This will need to occur for all
slides containing full motion clips.
There are a few animations out in the gallery that if used,
will also cause additional .SWF files to be created. This is
because the animations that do this were published as Flash 8 or 9
and not 7 or earlier. I've sorted the ones that embed fine and the
ones that don't. So if you run into this issue, you either don't
use that particular animation, or you use something like SoThink
SWF decompiler (or open the .FLA) and recompile it using Flash 7 as
the target. That is, assuming you have Flash available and know how
to use it.
Cheers... Rick

Two slow motion parts in one video?

Hi!
How do I have 2 slow motion parts in one video? I have the iPhone 5s and it only lets me slow mo once. Is there any app that does this? Thanks!

I don't use iMovie (I am a FCP X guy :-)) and in fact only have iMovie '09 in mac, but upon opening it was not hard to find (see the picture below). Basically, select the clip, press the letter "i" to open the inspector and drag the slider to make run slower (or faster).
I imagine it would be the same in a more recent version.

Full motion .swf's in Adobe Presenter

This has been one of the most frustrating and time consuming
technical issues I've ever encountered. This is my 3rd posting (2
on a Captivate forum, 1 on a Presenter forum), and no one is able
to help me! Surely I can't be the only one to encounter the blank
screens that appear in my .swf files embedded in Adobe Presenter.
When I publish the Captivate file to .swf, multiple files are
generated. There are around 20 of them called "Fullmotion"... I can
view the main .swf file fine in IE, but when I insert the Flash
file in Presenter and publish the file, the video in the published
presentation plays for a while, then a white screen pops up, goes
back to playing, white screen again, etc... I figured out that
those white screens appear whenever there's a "Fullmotion" .... At
first I thought it was a Flash version issue, but that isn't the
case. Then I thought I had my answer when someone suggested to turn
off the borders. That didn't work.
What's the deal here? We paid a lot of money for these Adobe
products, you'd think they'd work together! Or that they would at
least offer free support ! Please someone help me!!

Hi,
The John Daigle solutions doens´t help me either and I
dont know why. But I
fix it using Flash to import/export each fullmotion in
version 7 with AS
1.0 and "import" this files to the respective slide to change
for the older
one.
I hope that captivate´s team fix it in the next update.
RB
"jpbatB" <[email protected]> escreveu na
mensagem
news:g4dqtb$5m1$[email protected]..
> Many days late and dollars short but....
> I followed the steps (John Daigle via Captv8r) but it
didn't work for me.
> Perhaps it was because I have to resize the captured
session in order to
> fit
> properly in the application in which the movie is
embedded. It looks as
> though
> the "extra" full motion swfs remain at the original
capture size and, even
> though the animations seem to play correctly when run
from the output
> folder,
> they do not run at all when the main swf is relocated.
In other words, the
> "fix" makes no difference from the original result.
> Guess I'll have to re-record that section without using
full motion
> (though,
> since this is a drag-and-drop operation, I don't know
how that will
> appear).
> I haven't yet seen ANY particular useful "upgrade" in
Captivate 3 to
> offset
> the distinct downgrades that have occurred.
>

Cannot record Full Motion slides EVER

I recently upgraded to v.3 from 2 since I thought this would
take care of the bugs that plagued my Captivate 2 experience. While
they were annoying, I could still work around those issues
comfortably and get my work accomplished.
However after upgrading to v.3, I have not only been seeing
the same bugs as before, but now I am encountering a whole series
of new issues. My biggest problem is that I can't get Captivate to
do FMR, ever:
- It won't record full motion slides when I scroll a web page
or drag and drop something.
- It won't do it during demo mode even if I force it with F9
and F10 (I only end up with regular slide captures where the full
motion slides should be).
- If I put Captivate in Full Motion Recording mode, it
records a single plain slide, regardless of how long I ran the
capture session for.
Any assistance you could provide would be greatly appreciated
as I am not having the best luck with your tech support helpdesk
(long hold times and dropped calls). We use Captivate exclusively
for our course development and getting this feature to work is
crucial to us. If I can't get this fixed - any way I can get a
downgrade back to v.2?
Thanks,
Daniel

All, I have discovered the last Captivate update (which is
causing caption text formatting issues) is also responsible for my
issue with Full Motion Recording. I did not notice this at first
since Captivate updated almost immediately after my first reinstall
so I continued to observe the issue. The only solution I have found
is to reinstall the software and then delete the AdobeUpdater.dll
library file in the Captivate directory in the Program Files
folder, which forcibly disables the Adobe Updater - I haven't found
any other way to do this.
It's kind of frustrating since I will need to watch out for
the next update that will fix what was broken in the last one and
once that is out, reinstall the software to add back the updater. I
share the frustration that I see from many of the users here - most
of the "solutions" to Captivate issues that I read on this forum
are no more than hacks, and I wish that the software could just
work properly - that way, I wouldn't need to "fix" my issue with
the latest update through a hack like reinstalling and deleting the
updater library.
Adobe, during future product design, please consider that
maybe your users would like the ability to disable updating when
you push out updates that break your own products.

Supporting full-motion swf files

Hello,
Is there a way to create only one swf file even though the
project contains partial full motion recordings? Thank you in
adavance for your time and response. Özlem

Hi Özlem
There may be. Here is how I've accomplished it. This
technique was developed by fellow Adobe Certified Instructor John
Daigle.
Publish your project to a temporary location. Lets call it
Folder A.
When you publish, it's important that you ensure that your
Publish dialog lists Flash Player 7 as the target version.
After you have published, insert a blank before each slide
containing full motion video (FMV). Configure the play time for the
slide to match the FMV slide.
Now insert the corresponding FMV clip you find in Folder A
where you published earlier. After you insert, delete the original
FMV slide. Rinse and repeat until all FMV slides have been removed
and matching slides with FMV from the temporary folder have been
inserted.
Publish again (and again ensure you publish to Flash 7 as the
target).
As I said earlier, this process worked for John and it works
for me. But I've outlined it here before and it failed for one or
two folks. I'm not sure why. There are a few little animations that
may need tweaking if you are using those.
Hopefully you will be successful with it... Rick

Full motion swf's -- mystery

I am still learning and playing by creating a series of
software demo/tutorials.
One of my projects produces 3 fullmotionX.swf files when
published in addition to the regular swf file.
How did this get enabled for one project and why are these
files needed?
I am making recording of softwarfe apps with voiceover. I
wouldn't call that full motion.
Is there any benefit to using this function for software
tutorials?

Hi masterctrl01
Absolutely love the handle, wicked dude(ette).
The full motion files created are usually done as part of the
recording process in certain circumstances. Usually, when you
record and perform a drag n drop or scroll with the mouse, then
Captivate will, by default, create the full motion file that then
displays this "movement". The benefits of this are pretty obvious
in a demonstration type of output as the user can now see the
action taking place (e.g. We will now scroll down to the bottom of
the page.)
Anyway, hope all queries answered, but please shout back if
there is still a concern.

Can't add anything on top full motion clip

I have several full motion clips in my simulation. Each has
some sensitive information I want to block out by inserting a
Highlight Box. I've done this on several of my full motion clips
with no problem. However, I have one clip that simply will not show
ANYTHING that I put on top of the clip--only the clip will display.
You can see a screencast of the problem at the link below. Any help
is greatly appreciated!
http://researchadmin.asu.edu/Training/CaptivateProblem/

A civil request for more information! Of course, it isn't
really meant to be civil, and it isn't really a request for
information, but still, it's a suggestion worthy of taking
seriously. I've already answered that question in a general sense,
but I can repeat my thought processes in a step-by-step, and hope
that "jsheeha" and others might benefit (assuming that everyone
hasn't already tried it on their own).
And if you can learn something in the process, all the
better, Rick. Glad you asked, though the application is so simple
that explaining its use feels ~ odd, somehow.
(by the way, what is "an OP"? I have seen you use that term
before but am unfamiliar with its use - thanks)
To continue, what "jsheeha" gave us appears to be a
(Camtasia?) clip of a larger project clip. I don't like making
assumptions, but that one is required in this case. The below steps
won't work in every situation, perhaps, but they represent some of
the capability of the FMREditor for Captivate, and as such, are
worth a look, a little thought, and a little imaginative use.
1) Create a new movie without the offending title-bar
contents.
2) Be sure it is the same physical size (X pixels width by X
pixels height)
3) Publish it to SWF (HTML file is unnecessary at this
point).
4) Load the entire original full-motion recording (published
SWF) into the FMREditor.
5) Go to the point at which the offending material appears.
6) Click the "Toggle Marker" and change to "Insert SWF" mode
if necessary
7) Select the previously published replacement movie (or
isolated frames, as necessary)
8) Insert it into the original FMR, combining the two.
9) Using the Toggle Marker once more, change to "Delete" mode
10) Move to the beginning of the "bad" section and mark it.
... you can "mark" beginning and ending frames by moving the
playhead to the point you want to begin or end, then "click" the
inward-facing black arrows, the left will set the beginning, the
right will set the ending frame ...
11) Go to end of "bad" section and mark it as well.
12) Delete the portion containing the sensitive information.
13) Save the changed project.
I realize that you are probably not
really interested in learning how to do this, Rick, and are
just continuing in your efforts to prove me wrong in everything I
recommend to others. But I wrote this anyway, in the hope that the
thoughts might be helpful to "jsheeha" or other interested users.
If it doesn't work in this particular situation, the FMREditor
might be helpful to someone in a different situation now, or at a
later time. Again, I hope this was helpful, and by the way Rick, no
apology is necessary - just quit trying to prove me wrong every
time I contribute to a thread. Thank you.

My mac disk is full and i cant transfer files from Mac to USB. saying the format is not good, how can i change the format and what happened to the files i have on USB?

my mac disk is full and i cant transfer files from Mac to USB. saying the format is not good, how can i change the format and what happened to the files i have on USB?

Once something similar happened to me. The external drives I had set up for FCP to use for some reason were not mounted, and FCP put all its render files on the main drive and I couldn't find them anywhere.
Go to applications, and control-click (and hold down) on your FCP icon; you should get a pop up menu that says "show package contents". Select that, select the "contents" folder, then the "mac OS" folder. See if your quicktime file is in there, or if you've got render files in the "render" folder or audio render files in the "audio render" folder that don't belong there.
That's where FCP sticks stuff when your documents FCP project folders are not available or when external drives you've selected aren't available.

Capture Screen Shot not working in Full Motion

I am trying to use Full Motion Recording to capture mouse
movement, while also manually capturing screen shots. The screen
shots are not being captured though. I've tried the default Print
Screen key, and also resetting it to the Down key, with no success.
I can capture the screen shots when Full Motion Recording is not
active.
The information in the Help files and Knowledgebase seem to
indicate that it's possible to manually capture screens while
recording full motion. Any suggestions about what could be going
wrong?
Thanks.

Hi LisaLouLou and welcome to our community
I think the help may be misleading you here. If you are
recording by using the total “Full Motion Capture”,
Captivate ignores the Print Screen key because you have told it
that the entire project is to be recorded using Full Motion. Hence,
there is no slide by slide based recording as there is using the
other options.
After you have recorded, you are free to insert blank slides,
then add images as needed in case that helps.
Cheers... Rick

Editing Full motion recording

Hi,
I have a full motion recording that is fine until I place a 100% solid highlight over some white thext that is on part of my desktop where I am recording, set it to arrange to back and or merge with background, but when a dialog box from the application I am recording comes up, it is partially hidden by my highlight box.
I have tried it with a smart shape too, but same problem comes up...and I cannot change the desktop background in my department at work.
Any help please, much appreciated.
Rossco

Rossco,
Are you talking about Video Demo recording? It is because you talk about 'merging with background', which is not possible when you are doing such a recording? The video editor allows only to put objects like highlight boxes on top of the video.
Lilybiri

Audio out of sync with presentation (not using full motion)

When I preview or publish a project using Captivate 5, the audio is out of sync with the presentation. I am not using any full motion recording, which I know has caused audio/video sync issues in previous versions of Captivate. The audio is slide specific, with a separate audio file for each slide. (In other words, I'm not trying to break a large audio file over many slides.) When each slide is viewed individually -- in the workstation, in the preview window, or in the published version -- the audio is synced just fine. The problem arises only when I try to watch the entire presentation (approx. 10 minutes in length). The audio gradually lags behind the visual. By about half way through the project, the visual presentation is noticably ahead of the audio. By the end, the audio is nearly 4 seconds behind the video. I cannot detect a noticeable change in pitch or speed of the audio, so if the audio is being altered in any way, the alteration is slight.
However, if I use the playback controls to advance to a single slide, the audio is fine for that slide and those immediately after, although it does gradually get off again as the project progresses. (So, for example, if I start the playback in the middle of the project, the audio will only be off by about 2 seconds by the end, rather than 4.)
I have tried various publishing options (although I don't think publishing is the problem, since this happens when I preview the project as well). I have used 2 different computers and also tried viewing the published version locally and streaming. None of these alterations seem to make a difference. By the end of the presentation, regardless of how the project is published or viewed, the audio is several seconds behind the video.
My specs:
Captivate 5
Microsoft XP OS
2 GB RAM
Publishing to .swf
Suggestions?

Hi Mukul,
Thank you very much for your careful responses. Here are the answers to the questions.
First of all, the "slow video" behavior does appear only after adding the slides mentioned in previous post.
1.    I created a “software simulation” project. It IS a capture+audio recording.
2.    Since I recorded the audio while doing screen capture, almost every slide has audio, which is not convenient to edit at all. Is there any other better way that I missed so that we can keep the audio and video at the same step while editing them? As I know so far, either insert silence or delete a little audio to one slide, the audio becomes short, but the slide duration time is still the same as before unless we change that manually which normally is not precise enough to match the audio.
3.    I tried to add the blank slides at where there is a pause of speaking and where they are close to the problem slides. Otherwise, the speaking would sound weird.
4.    Published SWF file size is 20.6 MB.
5.    I do have two externalized video files for title and end.
6.    Unfortunately, it is still slow even if it played on a different system.
And another problem comes up these days. After publication, the screen resolution is not good (like some grey ink left on screen) wherever click or type something. It did not happen before even if worked on the same computer.
I am very sorry that there are so many problems. I have been working on this for long time. The project totally drove me nuts. Hopefully you have more ideas about that.
I really appreciate your help.
Sincerely,
Linda

Full Motion ok when preview slide, but not preview project

Using Captivate 3, recording using Full Motion. Several full motion slides were fine, but one gives me a blank white page when I preview using next 5 slides, From this slide, or project. I can even hear the audio, but I see nothing. When I preview just the slide, I can see it working fine. I've deleted it and re-recorded it, left out the audio, put the audio back in. Nothing seems to work.
I've renamed the captivate_v30.dat file and re-opened Captivate to no avail. This never happened in 2.0, is there an issue in 3.0?
Thanks in advance.
Barb

Hi there
Flash Player 10.
Click here to read a thread where I believe one of the Adobe Captivate team (Shameer) sheds a bit of light on the issue.
Click here for an Article and link for uninstalling Flash Player/Plug In:
Click here for an Article and link for installing and older version of the Flash Player/Plug In:
Downgrade your player to Version 9 and it should allow things to work okay with Captivate 3.
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Full motion parts go blank once on Macs

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