Full original colour cartridge to be replaced

Hello everybody,
my HP ENVY 4500 keeps now asking me to replace what I know for sure it's a good full and original colour cartridge (301 - CH562E - exp. date 2015/09/29 - sn 217924 1066006264).
I removed it and cleaned contacts on both cartridge and printer.
I also executed printer cleaning procedure after removing colour cartridge (i.e. with only black cartridge installed) all to no avail.
I know the colour cartridge is good because it printed two pages before I made the only intervention on my part, that I'm now led to suspect may be behind the current problem (even if I don't know why it could affect only one cartridge).
Since printer control panel in Vista 32 bit was continuously crashing when accessing properties I decided to reinstall printer program suite (all of it, driver and applications).
The result is that the control panel has now become accessible once again but the printer no longer prints in colour due to the reported error that I can't clear.
This is in my opinion the worst inconvenience that can happen in a printer (I'm by the way really sensible to toner waste), even worse than ore serious hardware problem (that may happen in products from time time, everything sooner or later breaks up) because it's no doubt all and only logic-related.
I feel cheated once again from a silly machine which decides on her own when a cartridge is good or has supposedly gone stale.
This is something I cannot accept, so if someone is able to help me I'll greatly appreciate it.
I'm otherwise tempted and ready to entirely scrap the printer and once for all also HP (also Epson, given some past experiences, for what is worth...) and buy one of supposedly poorer quality products in the market but at least definitely free of hassles with cartridges.
To think I'm not even refilling cartridges or using refurbished or non original products...
Sorry for the tirade but this really gets me angry.
Thanks in advance for anybody's suggestions
Luca
P.S. The printer, if that may ever be of any help, is connected wirelessly

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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