Full repair or battery replacement

I want to send an IPod for service. When attached to the adapter or computer, it doesn't show the charging picture, just the adapter picture--already tried everything (reseting, restoring, disk mode--won't budge). My assumption is it is not charging. So when filling out the service request, do I choose full repair?

Is the iPod under warranty? If not, the batt will cost you $60, but a "full repair" will be about $250. If under warranty, I'd choose full repair, and let Apple troubleshoot it.

Similar Messages

Why is apple repairs so expensive when i can get the ipodtouch battery replaced for $9.99 at digiexpress????

I paid $150 for a replacement ipod which died in a month. Apple wanted
Another $150 but i went to digiexpress and they replaced the battery for $9.99!
Whats up with apple??

You should have had a 90-day warranty on the replacement iPod, so if it indeed failed in a month, Apple should have replaced it. Did they refuse, and if so what reason did they give? Or did you wait until after 90 days to contact them?
As to the replacement price, Apple charges only US $79 for battery replacement on an iPod touch, not $150. Who quoted you $150?
Message was edited by: varjak paw

My iPhone 5 is eligable for battery replacement but there is no Apple Stores in my country. Any advices what should I do?

Hello, I live in Montenegro and I bought used iPhone 5 off ebay few months ago. Phone is sim free but I notice really poor battery life. I have to charge it twice a day! Before 5 I used iPhone 4 and I had to charge every night but I could use the phone all day and I was fine with that. I checked and my iPhone is eligable for battery replacement program but there are no Apple Stores in Montenegro. There is T-Mobile which sells iPhones but I didn't buy mine over there. Is there a way for me to take advantage of this program? Can I get Apple to send me new battery and I will have local repair shops (which are very good) to replace the battery? I am ready to take full responsibility for that. If that is not an option could I visit apple store in US (example) and change my battery there for free, given that it is not bought over there?

This is how you get Service in your Country
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier.Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
However the iPhone could have come from anywhere in the world since you purchased secondhand from eBay
You are correct T-Mobile will not touch the iPhone .
If you check the model number in settings>>>general>>>about >>>Model
if you google that number you will find out where the iPhone originated .If an EU country then you would be eligible for assistance in any other EU country
if not then which ever country comes up is the only source of help
This version of the link above is a European version maybe more relevant
https://ssl.apple.com/uk/support/iphone5-battery/as it links in the EU coverage

Applecare Original iPhone Battery Replacement

My battery life has decreased significantly, so I called support and learned that under Applecare, they will cross-ship you a like-new replacement phone for no charge if your battery life is under 50%- but they put a hold on your credit card for the full amount of the replacement until the problem is tested.
My question is this: how stringent are they with the less than 50% battery condition? And what is normal standby time and usage for a 2 year old original iphone running the latest software?
The battery life is certainly not meeting my needs, but will I be charged for the replacement phone if they deem the old battery fit? Will I have the option to get the old phone (and battery) back instead of paying $499 if that is the case?
Any experiences or insight is helpful- thanks!

Apple offers an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price. The cost is $199 plus tax.
Did AppleCare inform you the replacement cost for an original iPhone is $499 in this situation - for an iPhone that remains under warranty?
I had an iPhone exchanged under warranty once via AppleCare. They required a credit card in case I didn't return the iPhone being exchanged within the required time frame - within 10 business days I believe.
If they determine that your iPhone's battery does not meet this requirement, I would think you have the option to have the iPhone returned to you. You should be able to confirm this with AppleCare.

How can I tell if my iPod touch needs its battery replaced or if there is something wrong with the power connector?

About 3 weeks ago, I got pushed into a pool, fully clothed, with my iPod touch in my back pocket. Miraculously, I was able to salvage it (or so I thought) by putting it for a couple of days in a dessicator jar and then recharging it. It seemed all right until a few days ago, when it began having more difficulty being recognized as connected when I hooked it up to my MacBook Pro, my wall charger or my USB port in my car. Last night it was working and I was able to play it in my car and to successfully sync it. I surfed on it for awhile then forgot to plug it in before I went to bed. The battery indicator was in the red when I woke up, so I connected it to my wall charger. When I came back, it was right where it was - no charging, and moving it to a new outlet and changing cables did not help. So, I tried hooking back up to my laptop, same thing. I tried my husband's wall charger; still no connection. I then tried hooking it up to the USB port in my car, but it sees no connection. If it weren't for the fact that it got dunked, I'd assume that the battery needs replaced, but because of that, I fear it might be something more complicated. Does anyone know if there is a way I can test this? I'd hate to go get the battery replaced, only to discover that it still doesn't work.
Thanks!

Apple does not replace your battery. Instead it replaces your old iPod with a refurbished one (with a new battery). When they see your iPod, the can tell that it had been in the water and will probably offer you an out-of-warranty repair ($99-$199). If you want to take a chance on just replacing the battery, Google for a third party repair shop, but in that case, the risk is all yours.

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

Ipod Touch 2nd Gen Battery Replacement?

I have a 32 Gig Ipod Touch 2nd Gen, bought it when it first game out. Battery has been really poor lately and I took it to the Apple Store to see what I can do. They told me that they don't do battery replacements, just replace the whole unit. I said fine, until they came back from their computer and told me that it would cost me $250! I was pretty shocked, they just smiled and said, well they are trying to encourage people to drop their old units and buy new ones.
Anyways, $250.00 to replace a battery that should cost no more than $50.00 as per any other battery I've every replaced is pretty ridiculous if you ask me. With that said, does anyone know of any options to get my battery replaced, a good place I can send it in to, I'd like to get a "GOOD" battery not some cheap unit that will die on me quick.
Comment to Apple, I don't mind paying a little extra to replace the unit with a new battery but $250 is absolutely absurd, and to hear a comment on a perfectly good unit that Apple is charging a lot to encourage people to buy newer gens is very upsetting. I was eventually planning on getting a 64Gig version but at the cost, it's just not worth it to know that these items are just disposible once the battery dies! I hope you consider changing your policy in the future to something more reasonable. However old it is, any other product I have costs me a few dollars to replace the battery and I get good use out of it for a very long time!
Thanks

In the USA, Apple would charge $79 plus shipping for battery replacement:
http://www.apple.com/support/ipod/service/prices/#us
This place will charge $35 plus shipping
http://www.iresq.com/ipod-repair/ipod-touch-2.html

Bring my MBP in for battery replacement comes back with broken display

So I took my late 2011 15" MBP in for a warranty covered battery replacement and when I returned to pick it up they told me that the display does not work. Never had an issue with the display and worked fine when I brought in an opened it up for them to inspect it cosmetically. They tell me it will be 500 dollars to repair this and theres nothing I can do about it. They offered to let me pay for half of the repair. But still, does this not seem right? You dont drive your car in for an oil change and come back to find 4 flat tires you are $500 on the hook for.

May be some sort of electronic short also took out the display along with the battery, if there was obvious physical damage they would have caught it at the get go.
If you don't have AppleCare, a 3 year old machine facing high repair costs, I would suggest you don't spend another dime on it and either buy a new one or a cheaper Windows laptop if your rough on hardware.
My Early 2011 is still like brand new, because I'm very careful with it.
This will assist in getting your data off the dead machine.
My computer is not working, is my personal data lost?

"No batteries available" on my Macbook and not eligible for battery replace

I turned on my Macbook with AC power after returning holidays. I realized it couldn't charge itself, and the battery indicator showed "X" with "No batterries available."
I went to apple store and had genius bar, but my Macbook is not eligible for battery replacement program even though I bought it between February 2006 and April 2007.
Is there any suggestion that I can get battery replacement with free of charge ?
Message was edited by: idoidoidoido

The life of the battery is typically around 500 full-charge cycles. See the following:
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University

Unable to refund VAT paid for battery replacement

Following the recent iPhone 5 batter problems announced by Apple, I called to see if I was entitled to a refund for the out-of-warranty battery replacement for my iPhone 5 which I recently paid for.
I was told that I was eligible but the refund would be for the ex-VAT price as VAT could not be refunded because (and I quote) "VAT is a government thing and we are not the government"
Seems pretty ridiculous but is there anything I can do about this?

So it turns out I had nothing to worry about; on checking my bank account they have refunded the full amount including VAT, despite what I was told on the phone.
Sorry I should have been clearer in my original post, I am a UK resident and here VAT is included in all purchases. Therefore generally a consumer is not very aware of VAT, aside from the fact that it should always be included in the price paid at the time of purchase. Therefore as a consumer, to be offered a refund excluding VAT is not something I have ever experienced before, and to me it does not make much sense.
Anyway, I got the money back so I'm happy!

Price for battery replacement at apple (2010 model)

Hello forum.
I've got a Macbook pro (model 2010), and are wondering what the price are for replacing a battery at apple repairs, outside the warrenty period (i've bought the MBP at apple.com)?
And are there any danes that have tried getting a battery replaced at apple, outside the warrenty period, and what were the price?
Thx.
Kenny

sig wrote:
This is not Apple. This is a user to user forum. We're all users like yourself. So, contact and/or stop down to an Apple store or AASP.
I know it is a user forum, im writing to users:
"And are there any danes (from Denmark) that have tried getting a battery replaced at apple, outside the warrenty period, and what were the price?"

IPod Battery Replacement Program

Hi Everyone,
My green iPod mini is now in need of a new battery. I read over the Battery Replacement FAQ, but I'm not sure how the condition of the iPod mini I recieve will be. So I guess I have a few questions.
Has anyone participated in this program that has had success getting a good iPod back?
What do they do with my old iPod?
Do they test it when they get it to see if it needs a new battery?
What do they send with the iPod? Or is it just the iPod itself?
Thanks,
Brian

Personally, I wouldn't recommend sending it to Apple for an out of warranty battery replacement.
You can get a new battery and do it yourself for ~$20.
Go to www.ipodjuice.com.
There are other places also. Google "iPod battery".
What do they do with my old iPod?
They repair it and use it as a replacement.
Do they test it when they get it to see if it needs a new battery?
Yes.
What do they send with the iPod? Or is it just the iPod itself?
Just the iPod.
They charge $$59, plus $6.95 shipping.
If the battery is good or the iPod is bad, they will return your iPod, refund the $59 and keep the shipping.

Battery replacement options

The model in question is an original Macbook (White), circa September 2006. I'm thinking that even though the battery replacement program is over I still might be able to convince Apple otherwise. The battery holds it's charge for about an hour and at around 59% it decides to shutdown unexpectedly. Do the stats below indicate a fault battery considering the relatively small cycle count?
Thanks!
Battery Information:
Model Information:
Serial Number: DP-ASMB013-3513-50d7
Manufacturer: DP
Device name: ASMB013
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0102
Hardware Revision: 0300
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 3650
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 3695
Health Information:
Cycle count: 130
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12473

If your computer is still under warranty, it's certainly worth a shot. Have you reset the SMC? Have you tried another battery in your MacBook to see if another battery works OK?
~Lyssa

TS2634 MY IPOD WILL NOT CHARGE. WHAT DOES BATTERY REPLACEMENT COST?

IPod will not charge. How much does battery replacement cost?

Apple charges $79. A third-party place like the following is less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Have you tried here? Maybe it is not the battery.
iPod touch: Hardware troubleshooting

Nano (battery replacement)

Just been doing some searching and as we all know the re-chargeable battery will require changing at some point. The worrying part is:
(1) As yet I can't find out how much this is going to cost.
(2) Even more worrying is the statement "Note: iPod equipment that is sent in for battery service or service requiring other repairs will be replaced with functionally equivalent new, used, or refurbished iPod equipment. You will not receive the same iPod that was sent in for service".
With all these "scratched" Nano's around what are we going to end up with.
Mmmm, food for thought, please look after your Nano's just in case I end up with it in the future..!

Sorry, the info was not taken out of context, those are the facts. Before I purchased the Nano I tried to get answers to these questions, (didn't know this place existed before I made my purchase), otherwise I would have had the information I have now. The point is untill you dig deep you don't find the pro's and cons. I get more info from here than I ever got from either the dealer or Apple put together.

Full repair or battery replacement

Similar Messages

Maybe you are looking for