Full screen keeps video size the same, fills the rest with black border

I am having an issue when trying to watch olympics on the BBC website. http://www.bbc.co.uk/sport/olympics/2012/live-video
When I click any video (live or archived), it gives options with three players to watch it in. According to the FAQ page on the site, the only way to get a true full screen experience (no letter boxing), is to use the "pop-out" player, then click full screen. When I do this, the picture size remains the same and goes to the upper left corner, with the rest of the screen filled with black (see attached photo). I have tried EVERYTHING. And by everything I have tried:
Chrome, Firefox, IE, all with the most recent update and most recent flash player
Tried reverting to a previous version of flash player
Tried disabiling hardware accelaration
Tried changing the screen resolution
Tried using an external HDMI display
Tried starting with a "clean" test windows user
Tried updating my video card driver
I have no idea what else to do, with the end goal of being able to stream the olympics for the next two weeks on my HDTV through HDMI. Please assist. thank you in advance
T

Hi Willy:
I just tried the link and got the same "can't show this" message as Pat, but WAS able to call up the player by clicking on the yellow button near the bottom, marked "Watch the Film."
I tried viewing it full screen by simply double-clicking in the center of the video and it displayed full screen mode on my PC. I'd guess that the video comes from the same source as the streaming version. I tried some of the other videos on the site and they all displayed full screen correctly. I couldn't locate the "archived" videos you mentioned, though, to check them.
Have you tried simply double-clicking the video to make it full screen?
OF

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Full screen keeps video size the same, fills the rest with black border

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