Full Screen Video won't Play

I'm trying to resolve an issue on my son's macbook pro that's about 2.5 yrs old.  Sorry I don't know what OS is on it.  He's reporting to me that he can view video when it is embeded in a webpage, but when going to full screen, the audio keeps going but the video is black.  The same thing happens when he tries to play a video from a DVD.  It will do the audio, but the video is black.  Thanks for the help!

The problem was resolved just by restarting the computer.  My son read elsewhere that the video player may have been trying to run in 64 bit mode while his older OS X is in 32 bit mode.  Restarting seemed to reset it.

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