Full Service - Switch from Metered to Permit Indicia

Background:
We are participating in Full Service IMB for 1st Class mail with a typical mailing of 110,000 to 120,000 mail-pieces each day.  On any given day, there may be 15 - 50 pieces that weigh over 1 ounce.  This is due to enclosures and the number of pages in the envelope.  We are metering our mail at the correct postage rate.  These overweight pieces are removed from the current mailing and the proper postage is applied.
Task:
I am analyzing the potential of switching away from using meters to a preprinted permit indicia. 
Question:
Is there a way for presort to identify the overweight pieces within the Mail.Dat files?  If so How?
With the randomness of these overweights, what is the recommended method for handling these pieces?
Any known best practices?

I can't really think of an easy way to identify these pieces within the Mail.dat files. 
What method are you using to set up the verisons within Presort?  Version Description blocks or AUTO-DIMEN within the Version Defaults block?

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    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0073&SUBSYS_00B01137]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
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    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92801000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92808086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92811000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92821000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92828086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92841000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92881000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92891000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92901000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_92908086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_D20819E5]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0079&SUBSYS_D20919E5]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0409&SUBSYS_10091000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10011000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10018086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10021000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10031000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10038086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10041000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10081000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10088086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_100C1000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_100D1000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10811734]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_10a31734]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_20041000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_20051000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_30161054]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_34908086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_35008086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_35018086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_35048086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_35078086]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0411&SUBSYS_82871033]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\PCI#VEN_1000&DEV_0413&SUBSYS_10051000]
    "ClassGUID"="{4D36E97B-E325-11CE-BFC1-08002BE10318}"
    "Service"="megasas2"
    "DriverPackageId"="megasas2.inf_amd64_neutral_8eb95ad00f4c26d7"

  • BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

    The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
    I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
    My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
    Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
    I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
    Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
    But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
    Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
    KULJEET FINGH (promised me a call back)
    SWATI KUMARI - very helpful and believes she has fixed this.
    I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
    So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
    Should I give up and give let Sky try and install Fibre?

    Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
    I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
    Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
    Engineer came today. Wasted visit - no ports on the cabinet.
    He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
    The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
    So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
    On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
    Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

  • Long delay between switching from internal - external speakers MacBook Pro 13

    Hey,
    Ive got a MacBook Pro 13" (2011) on lion 10.7.4 and I have experienced recent problems with a switch from internal to expernal speakers and vice versa. For example, Im on itunes listening to a song or watching a video on youtube etc and then I plug in my speakers or my headphones, the sound stops. It varies from time to time, until the music continues then, ranging from 10s to hours!
    When I try to adjust the volume following things have happened on different occasions:
    the volume symbol in the top bar is grey
    when I try to adjust the volume with the keyboard, it either wont let me (indicating full volume and the stop sign appear on the screen) or it indicates on the screen that the volume gets changed but you cant hear anything
    in the latter case, sometimes when the sound works again, I can press those buttons but the volume is stuck and doesnt respond.
    Does it have to do anything with the fact that I am pretty bad at closing tabs on my browser and programmes? I wouldnt have thought so though because it didint used to be like that with the sound and my habits havent changed.
    Anyeay, I eould be very happy if someone could help me out with this issue. Many thanks in advance

    Thanks for taking the trouble to answer. I agree that it seems like a hw problem either with a cable or internal mounting. To help anyone else who had this sort of problem ..... there is no need to worry. I picked up the phone and called Apple. A very polite and helpful tech guy ran me through a graphics ram reset (PRAM) to see if this would fix things and said to let them know if it didn't. The problem reoccured so the machine is going back. Apple immediately arranged for the machine - no debate, no hassle - to be picked up by courier and a new one shipped back to me. I'll have it in a couple of days. That is what you call service. I'm still going to take an additional precaution though. Despite having a good cover for the machine I'm going to add additional padding in the backpack I use on a weekly commute. Note though that I never had any problems with a series of Macbooks in the decade I've been commuting across Europe (on a weekly basis).

  • Painless switch from PC to MAC

    As many people do so, i will be making the switch from PC to MAC in 2009.
    Since i want to do this as painless as possible, i want to be prepared as good as possible. I already found some information about licensing but i'm also much concerned about the technical issues.
    - Creative Suite CS2 / Photoshop CS3 : can i take all my actions, custom settings, brushes etc to the other side? All compatible. Concerning third-party plugins i know i will have to contact them seperately
    Working a lot in Indesign and Illustrator, i expect to have many Font issues. Any advice on this?
    - Lightroom: i have 5 collections and some 100,000 photos in DNG, JPEG and PSD format on 3 different (internal and external) drives. I backup on another external drive. I'm concerned making the switch, Lightroom's database will either not be compatible or will not take along all settings (presets, keywords, sets, etc).
    - color consistency / calibration. I know the colors displayed on my current monitor are correct. Can I expect differences when displaying my photos on a mac?
    Anything else I have to think about? I don't want to lose years of work neither spend weeks switching from one platform to the other. Any advice is really welcome.

    Mr. Isaacs,
    Please note this definition of the word misinformation:
    "False or inaccurate information, esp. that which is deliberately intended to deceive..."
    I am not a lawyer, and you might not be either: but when I am repeatedly given misinformation by representatives of a corporation, I must consider the possibility of fraudulent behavior. Whether or not the persons giving out the misinformation are employees or outsourced contractors is immaterial to me; the ultimate responsibility lies with Adobe's management.
    Here's another example for you of misinformation. I discovered yesterday (after quite a bit of searching) that Adobe Acrobat Pro for Mac does not include the application LiveCycle Designer. However, when I looked at the product description on the Store page, I saw no mention that this is a Windows-only feature:
    From http://www.adobe.com/products/acrobatpro/features/:
    "Create dynamic forms
    Use Adobe LiveCycle Designer, a professional form design tool included with Acrobat 9 Pro, to further customize and automate dynamic XML forms."
    I have several forms that I have created for clients using LiveCycle Designer. However, now that I have a Mac, I will be unable to edit those forms in Acrobat Pro, which I purchased as part of Creative Suite. From Help files http://help.adobe.com/en_US/Acrobat/8.0/Professional/help.html?content=WS58a04a822e3e50102 bd615109794195ff-7dfd.html:
    In Windows, you can use LiveCycle Designer to edit forms that were created in Acrobat, but Acrobat can’t edit form fields that have been opened and saved in LiveCycle Designer.
    So now I will need to purchase a full copy of Acrobat Pro for Windows ($449.00 USD) in order to continue to use the forms that I have created for my paying clients.
    Just out of curiosity, I decided to ask a sales representative about whether or not LiveCycle Designer is included in the Mac version. I clicked the Chat button on the Acrobat Pro product page, and initiated a chat with "Randy." Here's the important bit of our conversation:
    "Adrienne: Just to clarify, the Mac version of Acrobat Pro 9 does have LiveCycle designer included?
    Randy: Yes."
    "Randy" was only too eager to take my money then and there. Of course, if I had purchased Acrobat Pro 9, and once I opened, installed, and ran the software, I would have discovered that I did not in fact have LiveCycle Designer. I could then initiate a return, which would hopefully be completed within the three-week time frame specified.
    I repeatedly requested that I be given an ID for the chat, either the representative's ID or a reference number for the chat. "Randy" told me he couldn't give me any "personal information," (I did not ask for his last name, just a way to identify him) but said I could email myself a copy of the chat. I entered my email address as instructed but never received a transcript of the chat.
    I can only conclude two things from this experience:
    One: Adobe's management of its Customer Service and Sales departments is incompetent;
    OR
    Two: Adobe is deliberately trying to deceive me, the customer, with "bait and switch" tactics.
    If it's the first case, then I am only too eager to stop buying products from a company that cannot manage its Support and Sales teams. If it's the second case, I must consider filing a complaint with the FTC.
    Mr. Isaacs, if you were in my position, what do you think you would do?

  • Switching from Virgin Media..

    Hey, I'm switching from Virgin Media very soon because of their dreadful customer service and looking around BT Infinity is in my area so i thought why not. But the reason why im posting is that I've been on NTL/Virgin Media for about 8 Years, but before that i had a BT phoneline.
    When i got in contact with somoneone at a BT Call centre they said I would have to pay a £130 fee to change my line BACK to BT, i told them i used to be a BT customer but they said I still have to pay the full amount. Seeing as I've been a BT customer in the past, does that make my line still BT? I really dont want to have to fork out £130 at this time of the year.
    TL;DR - Been a former BT customer but currently on Virgin Media, switching back to BT for Infinity Broadband and not sure if i have to pay the BT Line installation fee.
    Thanks alot in advance
     - Cam

    have you contacted the sales team, to find out if they can do you a special offer?
    you will be safe and secure with Bt's call centre, as it is in India, and their dedicated staff are not permitted to deviate from their scripted diagnoses, so although slow, they will get to solve any  problem when it arises.
    welcome to the world of last wednesday week.
    there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

  • Having trouble switching from Core to GUI with Server 2012...

    Hello,
    I am currently in the early stages of studying for the MCSA - Windows Server 2012 R2 and I'm playing around with an Eval copy of Windows Server 2012 R2 DataCenter.  I have two separate installs where one is the Full - GUI install and the other is Server
    Core.  I've learned in my studies that it is possible to switch back and forth between Core and GUI through Powershell cmdlets.
    Right now I'm trying to switch from Server Core to GUI and I'm using the following Powershell command:
           Install-WindowsFeature Server-Gui-Mgmt-Infra, Server-Gui-Shell
    It starts off like it's going to work but then after about 68% of the way through, I get this:
         Install-WindowsFeature : The request to add or remove features on the specified server failed.
         Installation of one or more roles, role services, or features failed.
         The source files could not be downloaded.
         Use the "source" option to specify the location of the files that are required to restore the feature. For more
         information on specifying a source location, see XXXXXX. Error: 0x800f0906
         At line:1 char:1
         + Install-WindowsFeature Server-Gui-Mgmt-Infra, Server-Gui-Shell
         + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
              + CategoryInfo          : InvalidOperation: (@{Vhd=; Credent...Name=localhost}:PSObject) [Install-WindowsFeature],
              Exception
             + FullyQualifiedErrorId :       DISMAPI_Error__Cbs_Download_Failure,Microsoft.Windows.ServerManager.Commands.AddWindowsF
       eatureCommand
    Any ideas?  I installed this Server Core image on a Hyper-V Virtual Machine (using Generation 2), allocating 4GB RAM and 65GB HDD space.  I haven't done anything with .Net Framework and I haven't configured the network at all.
    Any advice would be greatly appreciated.

    Hi SLONER,
    You need use the -source option on a non-Internet connected machine.
    PLease try the script below:
    Install-WindowsFeature Server-Gui-Mgmt-Infra,Server-Gui-Shell –Restart –Source c:\mountdir\windows\winsxs
    And follow this thread:
    PowerShell to Add GUI to Server Core (ServerCore-FullServer)
    I hope this helps.

  • I think it was a bad idea switching from ATT to Verizon

    So we have been a Verizon customer for 6 days. I started looking into the online billing for my account.
    Right off the bat we owe $259.47 without doing anything.
    So I look into the billing details. OK so they prorate some expected usage...whatever.
    It's the equipment charges that concern me, A LOT, with this "Edge" program.
    It's simple math.
    We purchased three phones, but I will focus on one of the Samsung Galaxy 5s devices for sake of discussion.
    The price tag at Best Buy said $299 with new plan activation.  Great.  Let's just say $300 to make the math easy.  Again, just to note we were switching from being LONG TIME AT&T customers to Verizon for the first time.
    I digress. When I look at the equipment charges, the Edge balance (six days in mind you) is $569.81.  Simple math tells me that $300 does not equal $569.81. So I'm paying way more over the span of 20 months than what the phone was actually priced for at the store. Better yet, the first installment of the 20 installments is $30.81.  So let's see $30.81 x 20 = $616.20.  So I will be paying DOUBLE over the span of 20 months over what the device is actually worth. 
    WHY?
    I have this problem x 3 phones.
    Would have been cheaper to just buy the phones for $299 and not done the Edge plan.  This isn't much of a deal at all.
    Looks like we need to cancel and go back to AT&T ASAP.  This edge program is a huge ripoff.

    The prices at Best Buy are not honored at Verizon Wireless.
    The Edge Program takes the full price of the devices not any discounted prices.
    That would be why you are seeing what you are seeing on your online account details.
    Add in taxes and administrative fees per line, insurance if you have it, prorated service and the month in advance makes your invoice higher on the first invoice.
    After that you pay the price of your plan plus taxes and fees and that $30.81 per device.
    Verizon Mobile Support
    The link above is for the Edge program.
    Good Luck

  • I know have a mobile me account and so my apple id is switched from my email address.  i am trying to update my apps but it won't let me as it won't recognize my new 'ID'. how can i fix this on my iphone?

    I have mobile me account now and so my apple id is switched from my email address to my mobile me address.  Since I have made this change I can't update my apps. Everytime I try to sign in it won't recognize the switch. I have updated all the proper information on my iphone, however, when updating apps it still shows my apple id as my email address and not the mobile me account address. I am not sure what else to do???  I have even sync'd my iphone and tried to do it through my pc, however, it says that it can't update (nothing to update). I have ten updates sitting on my iphone apps...What to do...what to do?  Very confused.

    Where are you trying to log in? You should be able to change your ID at http://appleid.apple.com - can you log in there?
    Before you change your ID you should log out of the iTunes Store and on any devices which are logged into iCloud. Then once you've changed it you can log back in with the new ID. (Your iCloud synced data will disappear from the device when you do this but will reappear when you sign back in - give it time).
    If you are unable to sign into http://appleid.apple.com you will need to contact Support. Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com . Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

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