Full version of Adobe Acrobat XI Pro for Mac - serial number not recognized

I just bought the full version of Adobe Acrobat XI Pro for Mac as a download. I installed it, but it does not recognize the serial number which Adobe sent me!! Does anyone know a solution to this bizarre problem?

Hello again,
Unfortunately, your suggestion doesn't resolve my problem. I never had an older version of Acrobat (9 or 10) installed on this computer, which is a completely new Mac.
The only Acrobat package I had previously is the TRIAL version of Acrobat Pro XI ...
Can you suggest a solution?
Thank you!

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becaus e i have the serial number but i dont have the instaltion files. And in page for download files, only have the actual version.
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> ToKu please complete the remaining steps within the document.
I don't understand. The instructions (at http://www.adobe.com) say 'After clicking "Download Now," you will be prompted to install the Adobe Download Assistant. Your trial download will begin automatically after you install the Download Assistant.' There are no documents within AdobeDownloadAssistant.dmg, just the file 'Install Adobe Download Assistant.app'. When that installer runs, it does not produce any documents; it only installs 'Adobe Download Assistant.app' in /Applications. Within 'Adobe Download Assistant' there is no "help menu" or documentation. There is only a link labelled "Help" that takes a user to the Adobe forums web page. What "remaining steps within the document" are you referring to?
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I have tried various machines on campus (each with separate internet connections). I have tried my machine at home. I get exactly the same results: no products are shown by 'Adobe Download Assistant'.
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Full version of Adobe Acrobat XI Pro for Mac - serial number not recognized

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