Fully updated version of iTunes crashes when trying to play purchased video

i am running iTunes on both my macbook pro and my iMac (both Intel). whenever i try to play the Dark Knight digital copy or a purchased video from iTunes, my iTunes crashes and self quits. i have successfully transfered the dark knight to my iPod and it plays fine. i have no clue why i can't watch these videos. also on a side note, the preview option in Finder also crashes my Finder when i try to watch these videos. any answers? thank you!

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

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Help - Itune crash while trying to play purchased video

Itunes will freeze or crash anytime I try to play a tv show or movie purchased off of Itunes. I noticed I'm not the only person with the problem. Maybe Apple can try and fix the problem for its customers ??
I have intalled all the latest drivers and reinstalled Itunes and maniplated Quicktime - I think apple now needs to stop accusing the customers and fix the itunes software -
Thank you

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

Why does the updated version of iTunes crash when trying to watch TV shows I bought?

Hi,
just yesterday, I got a notice informing me that there was a new version of iTunes ready to be downloaded. I went ahead and downloaded it and everything seemed to work fine until I tried watching a TV show I already had on there. Every time I would try to start an episode of one of the TV shows, iTunes would crash and shut down. I've never had an issue before, why now after this update? Can someone give me a reason as to why this might be happening and if I can possibly fix it?
Thanks,
Victoria

I just found out from another post on how you can fix the issue. Open QuickTime Player on your computer and go to Edit >> Preferences >> QuickTime Preferences. Once your in QuickTime Preferences, click on the "Advanced" tab then uncheck the box that says "Enable Direct3D video acceleration". I tried this and it seemed to solve my problem. Hope it works for you!

ITunes crash when trying to play a video

When i try to play one of my tv programs itunes crashes/freezes and i have to open task manager to close it. Im running on win7 and have the lastest verison of QT and ITunes.

Is it giving you an "iTunes has stopped working" error?
If so, let's try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

ITunes crashes when attempting to play purchased tracks

Hoping someone can help me here. iTunes crashes when attempting to play tracks purchased from the iTunes store. Music imported from CDs still plays fine. They have played preiously but not since downloading and installing 7.0.2.16. QuickTime is up to date and I only have 1 PC authorised. Help!
Dell Dimension 5100 Windows XP Pro

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

Itunes crashes when trying to play videos

My itunes will not play any video (movies, music videos, previews in itunes, etc). It crashes and shuts down itunes every time i try. any ideas or help? I have uninstalled and reinstalled the latest version of itunes already. They will play in quicktime, just not in itunes. They movies i have in itunes are a mix of digital downloads and movies bought from itunes store. They worked a few deays ago, and after the new software update, they no longer will.

It didn't work for me. I open itunes 10.7 and try to play Schindler's List HD which is an iTunes digital download I got when I purchased the movie and voila! iTunes crashes harder than a NASCAR driver trying to close the distance. I can't play this movie in VLC, DIVX, Windows Media Player, iTunes, nothing. I also have Bourne Legacy HD with same issues. Can't play movies that are HD. Any help here would be great.

ITunes stops working when trying to play purchased video

Hey Everyone,
For some reason whenever I try to play a video or TV program that I purchased from the iTunes store it causes iTunes to shut down and it won't play the video. It does bring up the player for a few seconds then just hangs and a few seconds later it pops up a message that iTunes has stopped working. HELP PLEASE. I'm on 7 64 bit.
thanks

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

ITunes suddenly crashes when trying to play purchased music

Everything's been OK (other than iTunes randomly rebuilding my music library every week or so...) I download a song from the music store. It attempts to import it and crashes. I manually find the song and drop it into iTunes, it crashes. I won't even import it. I try to play ANY purchased music, it crashes. I can play non-purchased aac and mp3 files just fine. I'm running itunes 6.0.1

Oh yeah, I forgot to say that i've also trashed my old iTunes and re-installed, and trashed the prefs.

ITunes crashes when trying to play certain songs

Every time I try to navigate to a certain artist iTunes crashes and gives me a panic report. It doesn't happen with all the media in my library, only this one particular artist. I am happy to include any information that is useful to you guys from the report, just let me know what part you need.
This has happened before and as far as I remember I never figured out what was causing it. Either I deleted the media from my iMac or it stopped crashing.. I can't remember.
Anyway, any help is appreciated.
My system:
10.8.4
iMac 2.93 GHz Intel Core 2 Duo
4 GB Ram

I see .
Does the site is legal ?
I do not suggest to download songs from sites which are not valid ,
These sites have viruses etc.

Itunes quits when trying to play purchased movies from itunes store

Mac OS X 10.4.10 Dual G5 No add ons. Everytime I try to play purchased movies or purchase a movie itunes quits. it seems this began after a recent updates as I noticed the issue when i tried to purchase a movie it downloaded and crashed while processing file. I tried to open a previously purchased movie and crash again. I rebuilt the xml file and cleared preferences. Any ideas?

Hi, did you find an answer to the problem, as I have the same one (with Wiindows 8)

ITunes crashes while trying to play purchased protected music

When I try to play a purchased song that is protected, iTunes crashes and says iTunes has stopped working. I have another account and the music purchased that is protected with that account works fine though. Both of the accounts have been authorized properly on my computer, but it still wont work.

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

Safary crashes when trying to play a video

I am using OS X Lion on a 2009 iMac 24 inch. Lately Safary crashes the moment I want to play certain videos. For instance, if I pull up the Apple.com webpage before it starts playing the video currently on the page Safary crashes immediately.

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.

ITunes crashes when trying to play music

When I try to play music, either by double clicking on a song, or by clicking on it, and then play, it crashes iTunes. I was able to listen to it yesterday, but today I have not.
Although I cant play music, I can still go into Music Store and listen to the 30 sec clips.
I have tried
-Reinstalling iTunes
-Restarting my Computer
-Deleting playlists, songs, etc (By Deleting the stuff in My Music\iTunes)
-Deleting temporary files
-Looking across the internet for possible reasons for my error
After crashing, I get this information:
AppName: itunes.exe AppVer: 6.0.4.2 ModName: itunes.exe
ModVer: 6.0.4.2 Offset: 000ce0fa
Thank You for trying to help me, this has been annoying me for quite some time.

Oh yeah, I forgot to say that i've also trashed my old iTunes and re-installed, and trashed the prefs.

My iTunes crashes when trying to start and says can't open the windows

My iTunes crashes when trying to start and says can't open the windows

did toy do all the recent updates?

ITunes Crashes when trying to burn a disc

iTunes Crashes when trying to burn a disc I've had this problem now for a few weeks. Whenever I try to burn a CD or DVD iTunes crashes and I have to try up to 3 times until it crashes and then resets itself like if I had just installed it. At first I thought that it was because I needed to upgrade to the new iTunes version 10 but the upgrades are for Mac OS 10.5 and up. My internal disc drive no longer works so I've been using a borrowed Sony DVD RW DRU-840A USB burner with firmware SS01. I have iLike installed as well and that also has problems it has stopped loading.

I'm having the same problem.

Fully updated version of iTunes crashes when trying to play purchased video

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