Functions in Interaction Center for Financial Customer Care - SAP Library

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Hi Experts,
Any idea plz ?
Thanks

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Customer Overviews - Functions in Interaction Center for Financial Customer Care - SAP Library

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Hi Experts,
Any idea plz ?
Thanks

Interactive report for displaying customer information

hi,
how to create an interactive report for displaying customer information based on selection smade ,and corresponding bank details.

pls check the sample code
Use the tables Kna1 and knbk to get the customer details.
***extract the data into internal table
select * from dbtab into itab.
*In the loop hide the field you want to trigger the interactive list.
loop at itab.
write: / itab-kunnr, itab-name1.
Hide itab-kunnr.
endloop.
use at line selecton to get desired output based on the condition
at line-selection.
select * fro dbab into itab where field = itab-kunnr.
awards points if help ful.

Profit Center for Vendor/Customer line item in F-02

hi all,
We have implemented SAP ECC 6.
At the time of vendor line item posting, there is no input field for profit center.
Can anyone please tell the way out for Profit Center field pop up in case of t-code like f-02 for vendors & customers
Abhishek

Please note the following:
- On FBL5N and alike customer/vendor line item reports you won't find
the field profit center filled; hence you can't directly input it during document entry (as pre-mentioned)
and the profit center for customer/vendor gets inherited (as of document splitting functionality) from the document other line item(s) (according to the defined document splitting rules...)
- Yet you can use the below reports (with New G/L.) to get the customer/vendor line items wise reporting over a profit center (i.e. unlike FBL5N & showing the inherited customer/vendor profit center in the G/L. view)
S_AC0_52000887 - Line Items->Open Items->Receivables: Profit Center
S_AC0_52000888- Line Items->Open Items->Payables: Profit Center
In both reports you can use:
"Custom Selections" -Dynamic Selections Icon- enabling you to filter the output according to
a. Customer line items specific data entered within the posted document(s)
b. General ledger items of the G/L. view of the posted document(s)
& the "Output type" includes like most of the New G/L. Reports:
- Graphical report output
- Classical drill-down report
- Object list (more than one lead column)

Chat Functionality in Interaction Center

Hi Experts,
I need your help & assistance please.
Our client is interested to integrate Chat functionality in their SAP CRM Interaction Center (CRM 7.0 EHP3). They need this functionality only to interact with their own employees and not to outsiders.
Is it possible to provide such an integration with their existing Microsoft communicator? If yes, please share the details of your earlier experience.
We are not immediately considering CTI integration. I found that chat functionality is part of ICI (Integrated Communication Interface). Is it the same as CTI? Do we need any other tools for this integration?
Thanking you
- Sai Srinivas Ivaturi

Hi,
Chat functionality can be enabled through BCM or CTI integration.i hope that is not possible using the Microsoft communicator

How do I know if emails for Apple Customer Care is valid

Received an email from Apple Customer care asking for all of my information. I know this is not valid I would like to get the email to Apple. How can I do that?

There have been a number of phishing scams going around for more than half a year, see:http://www.apple.com/legal/more-resources/phishing/ for further guidance.

Steps for Financial Closing in SAP

Hello ,
I would like to know the steps to carry the financial closing in SAP , or may somebody have a manual to let me.
I would like to know also the steps for assets closing.
Some help would be very useful for me.
Thank you very much.

For now I will give you the guide on asset accounting closing. If I find the time later, I will add FI. For asset accounting, proceed as follows:
1. Tcode: AJRW ( Fiscal Year Change). Enter your company code and new fiscal year. For example 2009 + 1 = 2010
2. Tcode: AJAB close fiscal year. For example 2009.
Regards,
Elias

Function Module or BAPI for Change Customer Master in Background

Hi,
I would like to ask is there any Function Module or BAPI to change the Customer Master in the Background
Thanks.

Hi
Please check the following link
[FM|http://help.sap.com/saphelp_nw04/helpdata/EN/8f/53b67ad30be445b0ccc968d69bc6ff/content.htm]
[FM for BAPI|Is there a BAPI or Function module can create a Customer Master record?]
Hope this link helps you
Regards,
Rajani

How to call out of box delete function on client side for deleting item in document library SharePoint 2010.

Hi,
We want to add the custom functionality to delete the item in document library .
if we click on custom button it should delete the item in document library.
Could anyone please suggest me.
How to accomplish the task.
Thanks ...

Hi,
Any update?
Best Regards
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

How to use a function key on keyboard for executing a non SAP program

Hello Gurus.
My client want to run a non SAP program selecting the specific function key on keyboard during the entering data on SAP.
i knew that it is possible to execute a non sap program after adding special program each by SAP program. but, it is huge jobs.
client wants to run a non sap program wherever he is on SAP program. Is it possible ?

Hi,
1. Create a ".exe" file for the .NET application.
2. Create a PF-STATUS and assign the Function Code for the desired Function Key in the SAP program.
3. In the USER COMMAND code inside program, when the respective function code is triggered, write the below code with the path to the .NET exe file.
CALL METHOD cl_gui_frontend_services=>execute
EXPORTING
document = '.NET exe file path'
EXCEPTIONS
OTHERS = 1.

DEA Number Maintenance - Functions for the Pharmaceutical Industry - SAP Library

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Kai
The help is wrong. When you request a number from Next number, it returns the Current Sequence. It then adds the value of the Increment By to that number and stores it back to the Current Sequence, ready for the next request.
Stuart

WCM, New Functions for WCM Objects - Logistics - SAP Library

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Hi,
WCM topics can be covered in the [Enterprise Asset Management (EAM)|Enterprise Asset Management (SAP EAM); forum at the moment.
If there were sufficient volume of WCM threads then a seperate forum could be requested.
-Paul

CRM Business Partner: Identification Numbers - Customer Analyses - SAP Library

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Hi Michael,
It worked for us.
You have to act in two directions:
1) the CRM config in the field 'Parameter Name for Custs:' should get the name of the info-set for which you need to extract the data.
For instance if the info-set is 0BPARTNER, that is the value to set.
2) the BW query should not have a carachteristic and a variable, but only the carachteristic (which is the info-set that you are referencing to in the CRM).
After this changes have been done, the system works fine.
If the answer is not useful or clear do not hesitate to write to [email protected]
Cheers,
Silvio

Employee Interaction Center

Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
Milind

Hi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd

No pop-ups with partner determination in Interaction Center Web UI

Hi,
We are working with SAP CRM 7.0 SP06 and have the following problem.
In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.
So partner determination is alright, but pop-ups are not working for us in Interaction Center.
I know when using SAP GUI Interaction Center, you have to implement SAP Note 487734 for getting the pop-ups. But this note is not relevant for CRM 7.0 and Web UI.
Do you know what the problem is?
Regards,
Emile

Hi Naga,
In customizing go to:
Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles
Then for your Business Transaction Profile go to 'Business Transaction Dialog Boxes' and mark the 'Allows Dialog Box' field.

Functions in Interaction Center for Financial Customer Care - SAP Library

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