Futures of CRM compared to R/3

What is difference b/w CRM and SD?
what is main futures of CRM with compared SD?
How to utilised in Realestate business from CRM?

HI Rao,
A .CRM consist of Presales activities such as
CRM-Marketing
1. Defining the Target Group and excution of Campaign, for this Group
2. Sending the mail form this campaign and generation of leads (can be form campaign or internet self registration ) for the same.
CRM Sales activities
Sales equips sales organizations with the functions they need to maximize sales-team productivity, dramatically shorten sales cycles, quickly increase revenues, and promotes the customer loyalty
CRM Service-
Service empowers customer service and support, e-service, field service, and service operations. The solution speeds time to resolution by providing the necesary inputs.
CRM CIC
Interaction Center units your front and back offices into a single, enterprise wide operation So all members of the enterprise can manage customer relationships across every channelWith mySAP CRM, we have a collaboration and communications platform for telesales, telemarketing, and customer service and support. No matter how customers contact you, agents can handle their requests quickly and consistently. And since mySAP CRM provide interaction center managers and agents with the record of every transaction you can align the customer aquistion process.
With the current version of SAP CRM 7.0 WEB-UI is based on the market feeback and the competitor analysis, Whihc is generating excellent reviews for the User Interface.
Whereas SAP SD Consist of the post sales activties like generation of orders, deliveries , Billing and invoicing , payment collection etc.
The use of SAP-CRM is the Realestate Business
1.The Prospects can be Generated by using the CRM -Marketing Campaigns (Eg. if you target certain customer based on there income and the location where they are staying (These can be 2 atttibutes) So thus these custoemrs can be targeted using CRM.
2. Using SAP CRM CIC Can be used for recording the interactions of the customer and generation of the prospects.
Thanks,
Uday Borse

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Hey folks please join your fellow SAP CRM SAP Mentors for a future of SAP CRM conference call on August 18th at 9AM PST. You can find the details be reviewing this weblog:
/people/stephen.johannes/blog/2009/08/04/future-of-crm-public-sap-mentor-webinar--august-18th-9am-pst
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If you got questions about this please post these here or shoot me a private message.
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CRM Topic Moderator / SAP Mentor

Hey folks - sorry we didn't post the link to this webinar here sooner.
You're welcome to attend, it will be a highly interactive format and we'd love to have your participation in the active chat and also Q/A.
If you're not able to make it today (90 minutes from now), if all goes well we should have a replay link to post after the fact.
- Jon

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dear business experts,
i want to know the future( oppurtunities) of sap crm.pls help me.

Hi Srinivas,
Future of CRM is very good. If you analyse the whole industry of ERP you can see almost all companies have ERP. So Next thing is CRM ,SRM & BI for companies. Within next 2-3 years you will find the real demand for CRM.
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Can any post me some FAQ's on CRM with real time scenario

What are the advantages of mySAP CRM over R/3?
What are some best practices to follow when integrating CRM?
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Please clarify me in this.I am new to CRM 2007.
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2) Does ERP integrate into the CRM Portal.
3)Does CRM Reports can be accessible thru internet with out portal.
4) What are all the futures of CRM 2007 related to Portal.
suggest me inthis.
Thanks in advance
Lohi.

Lohitha
1)Does CRM 2007 functionality can be provide to customer through portal or CRM itself having the feature in 2007.
Answer : Can be provided to Customer using Portal as well as CRM 2007 UI.
2) Does ERP integrate into the CRM Portal.
Answer : Not sure what you try to ask.
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              Portal is User Interface for Customer.
3)Does CRM Reports can be accessible thru internet with out portal.
Answer : Yes but Through CRM 2007 UI
4) What are all the futures of CRM 2007 related to Portal.
Answer : Portal is optional when used with CRM 2007.
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I hope this answers your questions.
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Contact Person Replication (Different IDs CRM vs ERP)

Hi Gurus
We have made the connection between ERP and CRM 7.0, we also have already replicated all the master data (products, clients, relations, etc)
The problem is that the contact persons of the clients have differents IDs in CRM comparing to ERP, this is causing us so many problems. We made no setting in PIDE tx at ERP.
How can we solve this problem? How can we fix it?
We need to have the same IDs for contact persons in CRM and in ERP.
Thank you very much!

Hi,
My guess is that you will delete those contact persons before you re-run the download. Below points will help you to come to a conclusion.
1) Are you talking abt this scenario in a live production system?
2) are these contacts used in any of the transactional data? If yes, deleting will not be a straight forward thing. I recommend you to contact OSS to check if they have any reports or OSS notes to address this problem
3) if the answer to point 2 is NO, then delete all contacts and re-run inital load of contact persons after making the recommendations made in the earlier note i have pointed.
Hope this helps.
Regds,
Raghu

How do I automatically log the battery percentage and time on my Retina Macbook Pro to an excel spreadsheet? (OSX 10.9.4)

Hello! So I own a 13" rMBP, and I'm running OSX 10.9.4.
How do I log my battery percentage with the date, probably down to the hour, preferably to an Excel file?
I want to track the rate at which my battery discharges, so that in the future I can compare the present rate of discharge with the past and see exactly how much my battery has deteriorated by. I'll take averages over long periods of time to account for, e.g. the fact that watching Netflix drains my battery faster than editing an essay. I also want a solution that uses negligible power in the background.
I've spent hours looking for an app that both calculates the rate of discharge and keeps all data, but I haven't found any. Eventually I decided that hopefully it isn't too difficult to write an AppleScript or something that simply logs the system clock and battery percentage in tandem every hour or so.
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What Barney said.
Here is the script to create a CSV text file with
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Time
Current Battery Percentage as an integer
#!/bin/bash
batterycsv="$HOME/battery.csv"
export GREP_OPTIONS="--color=never"
# if you want the percentage sign too, exclude the second egrep
battpct=$(pmset -g ps | egrep -o "(\d+)%" | egrep -o "\d+")
datetime=$(date "+%Y-%m-%d %H:%M")
printf "%s,%s,%s\n" $datetime $battpct >> $batterycsv
Output on a fully charged MacBook Air to battery.csv will be individual lines of the following format:
2014-08-09,19:49,100

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I suggest you continue using ASM and use the ACFS feature.
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BP sales org data update

Dear Gurus,
Can give some idea about the following issue.
In CRM I have a BP 900123 with IN01 sales org replicated from R3 long ago.
Now I maintained the org struc for FR with FR01 sales org and in CRM
In R3 the customer 900123 is having 3 sales org DE01,FR01 and IN01.
Now how do I need to update the FR01 sales org to the BP900123.
In future if CRM roll out takes place for DE then I need to update the BP in CRM with DE01 sales org also. How to achieve this?
I did req load R3AR2 for the customer with KNA1.KUNNR EQ=900123 and got u2018Sysfailu2019 error- customer already exists. What kind of filter need to set?
Thanks,

Hi Kesava,
           Do check the following:
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                   2. Go to r3ac4 and check for object BUPA for R/3 system whether all the objects are active.
                   3. Use crmm_bupa_map and do generic download now.
The error message that you ve got is a generic error message and you can just ignore that.
Cheers,
Josh

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Good question! Glad you asked! I stuck with the iPod 4 for a few reasons.
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How to compare the no. items in an order i ERP and CRM?

Hi SAP Experts,
We are facing an issue where the number of line items in an order(same order) in ERP and CRM are different , properly not synchronized.e.g., one order in ERP is having 5 line items but in CRM for the same order has 7 line items.
How to compare and identify the difference in number of line items in ERP and CRM for same orders?
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Thanks in advance
Best Regards
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You can use transaction SDIMA for checking if data between crm and erp are synchronized. You can either run a Header comparison or Detailed comparison of the data. It is simple and easy to use. You can find more details here: http://help.sap.com/saphelp_crm70/helpdata/EN/49/2a5a1d6c7f3895e10000000a421937/frameset.htm
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Regards.

Future of SAP CRM

Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
Shekar

Hi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem

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Hi,
I have question about future of Siebel. I am currently 25 years old (and 1 year experience with Siebel), and I am think about specialization.
Currently Oracle has his own CRM, PeopleSoft and Siebel, I think 3 CRMs is to much, even for Oracle. Probably Oracle will end with 2 of them or will try to merge them together.
What are the perspectives with Siebel in long term?

Since , The question has been answered from the market share point ofview.. wanted to give another dimension of this. As the years passes ,If you are in any of these platforms then along with your specific tool knowledge, Functional Knowledge on the domain and also the technical knowledge on any of languages willl grow up. And gradually you will be able to see the highlevel picture of need->solution to fit->Implementation->sustain.
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Hello,
I am seeing in my research some debate on the best way to get the time. I am reading that just using the Date class and calling getTime() is not the most reliable way to do things. Overall, I am trying to get the current time down to the millisecond. I then want to add 5 seconds to that time and then store that value. FInally, when the current time is greater or equal to this stored value, I want to continue on in my program. Can anyone point me in the right direction on how to calculate the time variable? Any help would be much appreciated. I am new to the JAVA world.
Thanks,
Tim

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- Saish

Comparing Impacts to Database for CRM "Consumer" customer vs "Sold-To"

What is the database impacts of creating "Consumer" customers (Account Group 0170) vs "Sold-To" customers (Account Group 0001)?
Scenario: Mulling over web-enabling functionality that would come through CRM and replicate to R/3. Anticipate around 50,000 new "customers" (consumer) to be created in a year.
Concern has been raised that this would have a large impact on the database. Currently, we only have 20,000 active Sold-To customers, so the number is a bit daunting for some.
I know that Account Group 0170 customers only create a KNA1 record in R/3, as opposed to the creating records in KNA1, KNB1, KNVV, KNVP, etc. which happens in R/3.
The question put to me is what will this impact be?
If we create 50,000 new consumer customer records, is this equivalent to creating only 10,000 new Sold-To's? Is it equivalent to 20,000 new Sold-To's? Is there some sort of standard?
How would I measure this?
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Dear Tom,
You are aware, CRM system is used for all pre-sales processes. These pre-sales processes can be considered to be over when we create an order in CRM. This is because generally all orders flow back to R/3 and are processed further in R/3.
Thus creation of consumer vide ISA or web u2013enabling functionality is nothing but a presales activity. Once the consumer is created, one should validate the sanctity of the consumer. Once itu2019s confirmed that the consumer is genuine and can be converted to Sold to party, create a new BP with in SP role. Now transfer only this BP to R/3 (A/C group 0001) . Why unnecessarily load R/3 system with consumers data when its of no use in R/3 transactions. This way you restrict data creation in R/3. Keep consumers in CRM system only. In CRM they can be archived periodically.
Please let me know if this helped you in answering your question.
Regards
Dinesh

Futures of CRM compared to R/3

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