FW uppdates and the network providers part

Why does every one in this forum, including Nokia care, blaming the network providers for not releasing the latest FW uppdate?
I and many with me has purchased their phone unlocked, unbranded, without network licence and still "Mr. knowitall" and Nokia tells us" Talk to your network provider" What do they have to do with it?
My product code is the only one that doesn´t support the firmware v.20 it is available for the other two scandinavian product codes.
Im sick and tired of standarised answers fron customer support.
Check your product code on..bla..bla..bla. I´ve done that 100 times. The store have no idea what "product code" is so they call Nokia care, and Nokia care tell me to contact my network provider....and my network provider says "we have no responsibility when it comes to firmware...
Pleeeeeease someone have a correct answer.
Mabey I just drop it in the ocean and get a brand new one fron insurance and hope that one have a different code :-)

For generic undranded sim free phones:
These always get the new firmware first but not all languages get released at the same time. Some take longer than others to be adapted.
For network branded or sim locked phones:
Nokia sends the firmware to the networks as soon as it's finished, the networks need to approve, test and brand it before sending it back to nokia for distribution. Some networks do this quickly, others don't bother at all.
The networks will always blame the hardware makers because they don't know any better. Most tech support people nowadays read from a script or use a trouble shooting wizard.
Nokia's official word:
http://europe.nokia.com/A4577229#faq35
.Message Edited by psychomania on 11-Dec-200703:06 PM

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Kybreeze
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FW uppdates and the network providers part

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