(FWM 20031) error loggin to launchpad

I am working on BO 4.1 SP2 Patch 3.
I am getting the below error:
Account information not recognized: Could not reach CMS . The CMS on machine was stopped due to a critical error. (FWM 20031)
When i check the error log (error_cms) it shows :
35101
The root server reported an error Initialization Failure.
Kindly help me to resolve this.
Thanks,
Ankit

Hi All,
I am also getting the same error
Account information not recognized: Could not reach CMS 'REP01:6400'. The CMS on machine 'rep01' was stopped due to a critical error. (FWM 20031)
On checking logs found the below information
33007     SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "QTRNFT". Reason: ORA-12154: TNS:could not resolve the connect identifier specified 35101
     The root server reported an error Initialization Failure. (Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "QTRNFT".
But I am able to get in database by using sql client.
Can anyone help..

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    Kind Regards and Many Thanks,
    Mark

    Hi Mark,
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    Incident details in: e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\incident\incdir_5020\uat_q002_1896_i5020.trc
    Mon Feb 27 18:10:34 2012
    Errors in file e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\trace\uat_m002_3868.trc  (incident=4996):
    *ORA-00600: internal error code, arguments: [qcisSetPlsqlCtx:tzi init], [], [], [], [], [], [], [], [], [], [], []*
    Incident details in: e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\incident\incdir_4996\uat_m002_3868_i4996.trc
    *Trace dumping is performing id=[cdmp_20120227181034]*
    Errors in file e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\trace\uat_m002_3868.trc  (incident=4997):
    *ORA-00600: internal error code, arguments: [qcisSetPlsqlCtx:tzi init], [], [], [], [], [], [], [], [], [], [], []*
    Incident details in: e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\incident\incdir_4997\uat_m002_3868_i4997.trc
    *Trace dumping is performing id=[cdmp_20120227181035]*
    Errors in file e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\trace\uat_m002_3868.trc:
    *ORA-00600: internal error code, arguments: [qcisSetPlsqlCtx:tzi init], [], [], [], [], [], [], [], [], [], [], []*
    *Trace dumping is performing id=[cdmp_20120227181036]*
    Mon Feb 27 18:11:00 2012
    Mon Feb 27 18:11:00 2012
    Errors in file e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\trace\uat_ora_3760.trc  (incident=4998):
    *ORA-00600: internal error code, arguments: [qcisSetPlsqlCtx:tzi init], [], [], [], [], [], [], [], [], [], [], []*
    Incident details in: e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\incident\incdir_4998\uat_ora_3760_i4998.trc
    Mon Feb 27 18:11:01 2012
    *Trace dumping is performing id=[cdmp_20120227181101]*
    Mon Feb 27 18:11:13 2012
    Sweep Incident[5020]: completed
    Sweep Incident[4998]: completed
    Sweep Incident[4997]: completed
    Sweep Incident[4996]: completed
    Sweep Incident[4956]: completed
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    Waiting for your replies soon
    Thanks in advance.

    Errors in file e:\oracle\db\tech_st\11.1.0\admin\uat_af-upg-erp\diag\rdbms\uat\uat\trace\uat_ora_1404.trc  (incident=4956):
    *ORA-00600: internal error code, arguments: [qcisSetPlsqlCtx:tzi init], [], [], [], [], [], [], [], [], [], [], []*Please see (ORA-600 [qcisSetPlsqlCtx:tzi init] [ID 1267717.1]). If the doc does not help, please log a SR and upload all the log/trace files to Oracle Support.
    Thanks,
    Hussein

  • Error loggin in mainframe environment

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      throws Thor.API.Exceptions.tcAPIException,Thor.API.Exceptions.tcPropertyNotFoundException,Thor.API.Exceptions.tcDuplicatePropertyException]
    exception occurred during method invocation: oracle.oc4j.rmi.OracleRemoteException: java.lang.NullPointerException; nested exception is:
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    Texto Complementario
    oracle.oc4j.rmi.OracleRemoteException: java.lang.NullPointerException
    at com.evermind.server.ejb.EJBUtils.getUserException(EJBUtils.java:346)
    at com.evermind.server.ejb.interceptor.system.AbstractTxInterceptor.convertAndHandleMethodException(AbstractTxInterceptor.java:75)
    at com.evermind.server.ejb.interceptor.system.TxRequiredInterceptor.invoke(TxRequiredInterceptor.java:52)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.interceptor.system.RunAsInterceptor.invoke(RunAsInterceptor.java:31)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
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    at com.evermind.server.ejb.InvocationContextPool.invoke(InvocationContextPool.java:55)
    at com.evermind.server.ejb.StatelessSessionEJBObject.OC4J_invokeMethod(StatelessSessionEJBObject.java:87)
    at tcUnauthenticatedOperations_RemoteProxy_6ocop18.getPropertyValue(Unknown Source)
    at Thor.API.tcUtilityFactory.getPropertyValue(Unknown Source)
    at com.thortech.xl.webclient.actions.tcWebAppSettingsAction.execute(Unknown Source)
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    at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
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    at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
    at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:259)
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    at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
    at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:623)
    at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
    at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
    at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
    at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:302)
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    at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
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    at com.thortech.xl.preprocess.input.validate.SQLInjectionPreventionRule.isInputValid(Unknown Source)
    at com.thortech.xl.preprocess.input.validate.SQLInjectionPreventionRule.validate(Unknown Source)
    at com.thortech.xl.preprocess.input.validate.SQLInjectionPreventionRule.validate(Unknown Source)
    at com.thortech.xl.preprocess.input.InputValidator.validate(Unknown Source)
    at com.thortech.xl.preprocess.input.InputPreprocessor.validate(Unknown Source)
    at com.thortech.xl.ejb.beans.tcUnauthenticatedOperationsSession.getPropertyValue(Unknown Source)
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    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.evermind.server.ejb.interceptor.joinpoint.EJBJoinPointImpl.invoke(EJBJoinPointImpl.java:35)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.interceptor.system.TxRequiredInterceptor.invoke(TxRequiredInterceptor.java:50)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.interceptor.system.RunAsInterceptor.invoke(RunAsInterceptor.java:31)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
    at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
    at com.evermind.server.ejb.InvocationContextPool.invoke(InvocationContextPool.java:55)
    at com.evermind.server.ejb.StatelessSessionEJBObject.OC4J_invokeMethod(StatelessSessionEJBObject.java:87)
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    at Thor.API.tcUtilityFactory.getPropertyValue(Unknown Source)
    at com.thortech.xl.webclient.actions.tcWebAppSettingsAction.execute(Unknown Source)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:713)
    at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
    at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:259)
    at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:51)
    at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:193)
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    at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:198)
    at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:392)
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    at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
    at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462)
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    at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
    at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
    at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:623)
    at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
    at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
    at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
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    I searched for the FWM 01012 error and found the HTML and PDF help files form SAP explaining errors. However, it only states u201CEnsure that all SSL arguments are presentu201D but gives no details as to what, exactly needs to be checked.
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    Deb Nugent.

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    maha.

    try this one as it helped me,
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