FXO not disconnecting after AA picksup
hi all,
I have a CCME10 with ISR2911.
Incoming calls to AA keeps ringing even when caller hangs up the call. I have no issue if it is a direct incoming call to extension(connection plar opx).
Is there any way i can get the call to disconnect correctly with AA?
I tired using "supervisory disconnect anytone" on the voice-port 0/0/0 solved my problem, BUT it messed up my outgoing call. Outgoing call only rang once, then it gets cut off
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone DST
caller-id enable
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param aa-pilot 6000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 6000
param max-time-call-retry 700
param service-name queue
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt3 3333
param number-of-hunt-grps 1
param aa-hunt2 2222
param queue-manager-debugs 1
dial-peer voice 3000 pots
service aa
incoming called-number 6000
port 0/0/0
forward-digits all
This looks like FXO disconnect problem to me:
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
If you successfully find your disconnect tones for your country I think that your AA is going to work fine also...
HTH,
Dragan
Similar Messages
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I have a 2800 Series router with 12.4-15.T1 with 4 FXO ports in it. These ports are connected to another system that forwards calls onto another phone - long story, but it saves huge long distance $$ over satellite phones.
The issue is the system gets calls from auto-dialers (solicitors) that call the system and don't seem to hangup when the remote phone is busy/not available/off line.
What this does is leave the FXO port open and the call leg up. Because of this the router sends a CDR to our billing system saying this call has been up for hours/days or worse!
Is there anyway to have the FXO turn off after so many seconds if there are no voice packets?
Any ideas would be appreciated.
Cheers!
DaveA call come in from the PSTN to our Gateway router, it is then passed on via Ethernet to another router with the FXO port on it. The FXO port is connected to a phone that calls the subscribers phone number. When the called number is busy the phone gives back a message "subscriber not available" and then just dead air and does not send any disconnect signal.
The system that I have working does everything the same, but actually sends back and audible tone (Freq. 425) that is a disconnect signal.
So is there a way to kill the call on the second system after so many seconds of dead air?
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Dave -
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Dear All
I need an urgent help
I’m using CME Ver 8.6 and unity express running on sm-sre-710-k9 at Saudi Arabia
If someone call our land line, call redirect to auto attendant if only no one answer, EXT keep ringing and fxo port stay on
voice class custom-cptone 2
dualtone disconnect
frequency 425
cadence 500 500
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone 2
cptone BR
timeouts call-disconnect 0
connection plar opx xxx
caller-id enableHi,
this is a well known issue in FXO setup. the disconnect signal it depends on the PBX you are connected from PSTN provider. the disconnect signals are different from one vendor to other, Ericson, Siemens, Alcatel,... etc.
You need to take the appropriate disconnect signal from your PSTN provider if it is possible.
you can use the following link to look for your current disconnect signal
http://www.3amsystems.com/wireline/tone-search.htm?start=0&kCountry=92&kTone=10
if one of the above is not working you need to take pcm captures, find the below link
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
to take pcm capture use the following command
1. Enable the capture:
Router(config t)#voice hpi capture buffer 5000000
Router(config t)#voice hpi capture destination flash:FileName.pcm.dat
2. Start the capture:
Router#test voice port x/y/z pcm-dump caplog 7
3. Place a call on that port, and disconnect from the far end.
4. After the call has been disconnected from the PSTN side, disable the capture with the command below.
Be sure to do this, or otherwise the router flash will be full and the router will hang.
Router#test voice port x/y/z pcm-dump disable
Router(config t)#no voice hpi capture destination
5. Please send me this .dat file with the bad capture so I can extract it into PCM audio files.
HTH
Anas
please rate all helpful posts -
FXO not disconnecting from remote call
Hope this is the correct place to post my issue, I'm running CCME on a 2801 with IOS c2801-ipvoicek9-mz.124-11.T.bin, I can make calls ok and also receive them ok, my problems start when I do not answer the call; I have tested this using my mobile; when I call my land line it rings as normal but if I end the call from the mobile the phone keeps ringing for another two minutes, does anybody know what is causing the FXO to hold the call for another two minutes
Many Thanks
MartynHi
I have the issue with AA from CUE, the FXO port stay off hook for a while, so if you can show me your config to see the AA it would be great.
here is the mine
voice class custom-cptone bolivar
dualtone disconnect
frequency 1450
cadence 500 500
voice-port 0/1/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone bolivar
no battery-reversal
no vad
cptone VE
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 100
timing guard-out 300
connection plar opx 105598 <---- AA RP
station-id name L1 XXXXXXXX
station-id number XXXXXXXX
If I change the DN from the RP to an IP Phone and this not answer the call everything work as expected
Thanks for any help you could give me -
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Anyone have the same issue as me or solution on this matter ?
Best regards
Andersona network operator issue might prevent the 'E' from disappearing even after the connection is closed, i had this issue a few months back, i was on vodafone back then. In my case, the connection would close but the 'E' won't disappear. I'm on Telenor now, and i don't have this issue no more. To confirm, check SETTINGS/CONNECTIVITY/CONNECTION MANAGER,
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Calls from Etisalat PSTN to FXO to voicemail do not disconnect
I have a tricky issue where outside caller calls in and when the call is forwareded to voicemail because of CFNA, the FXO do not disconnect. I have a setup where a Etisalat Analog lines are directly connected to UC560 FXO ports using RJ11.
When a call comes in over the PSTN to an FXO port on my UC560 and the call is answered by the user and after that user goes on-hook, FXO disconnects or gets released normally . When the user does not answer the call and becuse of CFNA timeout the call is forwarded to users voicemail box , then CUE answers, a voicemail is recorded, but when the calling party hangs up FXO doesnot disconnect instead it stays in OFFHOOK state (HANGS). Because of this no more calls are possible on that FXO line. I have to issue shut and no shut command on the FXO to get it released.
The IOS version as follows
uc500-advipservicesk9-mz.151-2.T4
and CME and CUE version are as follows 8.0.2
The follwing is the configuration on my UC560
voice class dualtone-detect-params 1
freq-max-deviation 25
freq-max-power 0
freq-min-power 13
freq-power-twist 4
cadence-variation 4
voice class custom-cptone UAE-CUSTOM-SIEMENS
dualtone disconnect
frequency 425
cadence 425 325 250 500
voice-port 0/1/0
trunk-group ALL_FXO 61
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-SIEMENS
supervisory dualtone-detect-params 1
no battery-reversal
input gain 14
cptone AE
timeouts call-disconnect 2
timeouts wait-release 2
timing min-ring 62
connection plar opx 202
description Configured by CCA 4 FXO-0/1/0-Custom-BG
caller-id enable
This the dial peer for viocemail
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vadHI David,
Here is the debug vpm signal information that i have taken for two scenarios
the configuration on voice-port is as follows
voice class custom-cptone UAE-CUSTOM
dualtone disconnect
frequency 425
cadence 400 350 225 525
voice-port 0/1/1
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
input gain 14
cptone AE
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx 202
description Configured by CCA 4 FXO-0/1/1-Custom-OP
caller-id enable
the came same configuration above with battery reversal answer but no use sitll same issue.
The other tricky thing that is happening is when the call is forwarded to voicemail of the user and after the external caller disconnects the FXO on UC540 does not disconnect immediately, instead it disconnects after the default messgae size is reached. ie the default message size of voicemail box is 240 sec so after 240 sec the FXO port is released or disconnects and a large amount of silence is being recorded in the users mailbox for about 240 seconds.
the following is the debug capture taken
========================================================================================================================
When the call comes in and call is forwarded to voicemail because of CFNA on the user phone
UC_540#
000691: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
000692: htsp_timer - 125 msec
000693: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
000694: htsp_timer - 10000 msec
000695: htsp_timer3 - 5600 msec
000696: [0/1/1] htsp_start_caller_id_rx:BELLCORE
000697: htsp_start_caller_id_rx create dsp_stream_manager
000698: [0/1/1] htsp_dsm_create_success returns 1
UC_540#
000699: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]
000700: fxols_ringing_not
000701: htsp_timer_stop
000702: htsp_timer - 10000 msec
000703: [0/1/1] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX
000704: htsp_process_event: [0/1/1, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE]
000705: htsp_timer_stop
000706: htsp_timer_stop3
000707: [0/1/1] htsp_stop_caller_id_rx. message length 25htsp_setup_ind
000708: [0/1/1] get_fxo_caller_id:Caller ID received. Message type=128 length=25 checksum=B1
000709: [0/1/1] Caller ID String 80 16 01 08 30 34 31 39 31 33 34 30 02 0A 30 35 30 39 35 37 38 33 30 39 B1
000710: [0/1/1] get_fxo_caller_id calling num=0509856909 calling name= calling time=04/19 13:40
000711: fxols_callerid_done: call being answered
000712: [0/1/1] htsp_dsm_close_done
000713: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
000714: fxols_wait_setup_ack:
000715: htsp_timer - 6000 msec
000716: htsp_timer_stop
UC_540#3
000717: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req
000718: htsp_process_event: [50/0/30.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
000719: htsp_ephone_start_caller_id_tx calling num=90509578309 calling name = called num=201 orig called num=
000720: [50/0/30.1] set signal state = 0x0 timestamp = 0
000721: efxs_onhook_setup: local target is available
htsp_alerthtsp_alert_notify
000722: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
UC_540#
000723: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000724: htsp_timer_stop
000725: htsp_timer_stop2
UC_540#
000726: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000727: htsp_timer_stop2
000728: htsp_timer - 6000 msec
UC_540#
000729: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000730: htsp_timer_stop
000731: htsp_timer_stop2
UC_540#
000732: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000733: htsp_timer_stop2
000734: htsp_timer - 6000 msec
UC_540#
000735: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000736: htsp_timer_stop
000737: htsp_timer_stop2
UC_540#
000738: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000739: htsp_timer_stop2
000740: htsp_timer - 6000 msec
UC_540#
000741: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000742: htsp_timer_stop
000743: htsp_timer_stop2
UC_540#
000744: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000745: htsp_timer_stop2
000746: htsp_timer - 6000 msec
UC_540#
000747: htsp_timer_stop3
000748: htsp_process_event: [50/0/30.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
000749: [50/0/30.1] set signal state = 0x4 timestamp = 0
000750: htsp_call_bridged invoked
000751: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
000752: [0/1/1] set signal state = 0xC timestamp = 0
000753: htsp_timer_stop
000754: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
000755: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
000756: htsp_timer_stop2
000757: htsp_timer_stop2
UC_540#
After the voicemail box, default message size is reached ie after 240 seconds the FXO port disconnects and following is the continuation of debug vpm signal cmd.
UC_540#
000758: htsp_timer_stop3 htsp_setup_req
000759: htsp_process_event: [50/0/300.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
000760: htsp_ephone_start_caller_id_tx calling num=399 calling name = called num=A800201 orig called num=
000761: [50/0/300.1] set signal state = 0x0 timestamp = 0
000762: efxs_onhook_setup: local target is available
htsp_alerthtsp_call_feature:feature 25
htsp_call_feature: caller id enable 0x3 call_connected 0
000763: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]
000764: efxs_callerid_update
000765: efxs_callerid_update process caller_id_string
000766: efxs_callerid_update process caller_id_string OK
UC_540#
000767: efxs_callerid_update number= [399] name= []
UC_540#
000768: htsp_timer_stop3
000769: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
000770: htsp_timer_stop
000771: htsp_timer_stop2
000772: htsp_timer_stop3
000773: [0/1/1] set signal state = 0x4 timestamp = 0
000774: htsp_timer - 2000 msec
000775: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
UC_540#
000776: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
000777: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0100]
000778: htsp_timer_stop3
000779: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
000780: [50/0/300.1] set signal state = 0x4 timestamp = 0
UC_540#
Can any one let me know what is happing here. when the call is forwarded to voicemail of the user, why FXO Port on UC540 not getting disconnected soon after the external caller disconnects the call.and insted it disconnects approximately after 240 seconds of call forwarded to voicemail.
I tried the same cofiguration as above with battery reversal answer in voice-port configuration but no use sitll same issue. -
my computer no longer seesmy 3rd generation ipod nano. after following the on line directions to re-install I get a message it is ok to discinnect instead of do not disconnect. how to I get the ipod back onto my computer?
Hello rh3362,
I would start with this:
http://support.apple.com/kb/TS1369
Hope this helps.
~Julian -
I recently connected my iPhone 3GS to my computer, for the new update 3.4.5, but i didn't load at all. Not even after 3 hours..
so i tried to disconnect the phone, but the loading meter is still there like it's frozen can't push any button or anything at all.. what should i do?Restart your iPhone by holding down the on/off and home buttons until your see the Apple logo.
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Do not disconnect won't come off AFTER ejected
hello, i just bought my ipod yesterday and already i think i have screwed up. i had the ipod connected to my computer last night so it could upload the songs and accidentlally fell asleep so i think the computer fell asleep. anyway, the "do not disconnect" symbol appears and will not come off. i've read several things that gave directions on how to "eject" and "safely remove hardware" and i've done both and restarted my computer, and the symbol still appears. i've tryed resetting it and that doesn't work either. what should i do?
Windows XPIf you have your iPod set to transfer your music manually, then that “do not disconnect” message will continue to be displayed on your iPod until you manually eject it.
You can do this by clicking on the little eject icon next to the iPod listing in the source window of iTunes, or right click on it and select “eject”. There is also an iPod 'eject' icon in the lower right hand corner of iTunes. Another way would be to use the “safely remove hardware” icon in the system tray next to the clock (looks like a grey rectangle with a green arrow above it). Click on this then select your iPod. Or through Windows, select start/my computer, right click on the iPod, select eject.
If you have your iPod set to automatically sync with iTunes, right click on the iPod in iTunes, select options and if you have a check mark in the box marked “enable disk use”, remove it and your iPod should automatically disconnect after it’s finished transferring music. -
how do you resolve the problem of ipad not staying connected to internet when other devices are connected. Ipad disconnects after about 5 seconds.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
My Ipod classic stopped suddenly while playing on the dock. On checking it said connect to iTunes to restore and the battery had also exhausted itself. On connecting to iTunes it kept displaying the message Do Not Disconnect but showed the battery getting charged. Sometime later it said OK TO DISCONNECT. It never worked after that. Please help /guide to restore...
Hello Harrywahi,
Sorry to hear about the trouble you are having with your unresponsive iPod classic. I found a resource that I think would help in a situation like this.
I recommend following the steps in this troubleshooting assistant:
iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
After connecting my ipod, it won't my ipod stop saying "Do not disconnect"
HP Windows XP
If apart from the "Do Not Disconnect" your iPod is working normally and updating then you probably have it enabled for disk use. If this option is switched on then the Do Not Disconnect will stay there until you manually eject your iPod.
Connect your iPod and in iTunes 6.x go to Preferences>iPod. Under the Music tab see if your iPod set to automatically sync (automatically update songs and playlists) with iTunes and also has a tick in the box marked “enable disk use". Remove this tick and your iPod should automatically disconnect after it’s finished updating.
If you are using iTunes 7, connect your iPod and in when it appears in the source list click on it to see the preferences pane. In the "Summary" tab see if there is a tick in the box “enable disk use". Then under the Music tab see if your iPod set to automatically sync all songs and playlists. In Summary remove the tick from "enable disk use" and your iPod should automatically disconnect after it’s finished updating.
If you have your iPod set to manual update, the box will be greyed out and ticked by default, in that case check this link: Safely Disconnect iPod
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