FXO not disconnecting
I have a 2800 Series router with 12.4-15.T1 with 4 FXO ports in it. These ports are connected to another system that forwards calls onto another phone - long story, but it saves huge long distance $$ over satellite phones.
The issue is the system gets calls from auto-dialers (solicitors) that call the system and don't seem to hangup when the remote phone is busy/not available/off line.
What this does is leave the FXO port open and the call leg up. Because of this the router sends a CDR to our billing system saying this call has been up for hours/days or worse!
Is there anyway to have the FXO turn off after so many seconds if there are no voice packets?
Any ideas would be appreciated.
Cheers!
Dave
A call come in from the PSTN to our Gateway router, it is then passed on via Ethernet to another router with the FXO port on it. The FXO port is connected to a phone that calls the subscribers phone number. When the called number is busy the phone gives back a message "subscriber not available" and then just dead air and does not send any disconnect signal.
The system that I have working does everything the same, but actually sends back and audible tone (Freq. 425) that is a disconnect signal.
So is there a way to kill the call on the second system after so many seconds of dead air?
Cheers!
Dave
Similar Messages
-
FXO not disconnecting from remote call
Hope this is the correct place to post my issue, I'm running CCME on a 2801 with IOS c2801-ipvoicek9-mz.124-11.T.bin, I can make calls ok and also receive them ok, my problems start when I do not answer the call; I have tested this using my mobile; when I call my land line it rings as normal but if I end the call from the mobile the phone keeps ringing for another two minutes, does anybody know what is causing the FXO to hold the call for another two minutes
Many Thanks
MartynHi
I have the issue with AA from CUE, the FXO port stay off hook for a while, so if you can show me your config to see the AA it would be great.
here is the mine
voice class custom-cptone bolivar
dualtone disconnect
frequency 1450
cadence 500 500
voice-port 0/1/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone bolivar
no battery-reversal
no vad
cptone VE
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 100
timing guard-out 300
connection plar opx 105598 <---- AA RP
station-id name L1 XXXXXXXX
station-id number XXXXXXXX
If I change the DN from the RP to an IP Phone and this not answer the call everything work as expected
Thanks for any help you could give me -
Dear All
I need an urgent help
I’m using CME Ver 8.6 and unity express running on sm-sre-710-k9 at Saudi Arabia
If someone call our land line, call redirect to auto attendant if only no one answer, EXT keep ringing and fxo port stay on
voice class custom-cptone 2
dualtone disconnect
frequency 425
cadence 500 500
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone 2
cptone BR
timeouts call-disconnect 0
connection plar opx xxx
caller-id enableHi,
this is a well known issue in FXO setup. the disconnect signal it depends on the PBX you are connected from PSTN provider. the disconnect signals are different from one vendor to other, Ericson, Siemens, Alcatel,... etc.
You need to take the appropriate disconnect signal from your PSTN provider if it is possible.
you can use the following link to look for your current disconnect signal
http://www.3amsystems.com/wireline/tone-search.htm?start=0&kCountry=92&kTone=10
if one of the above is not working you need to take pcm captures, find the below link
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
to take pcm capture use the following command
1. Enable the capture:
Router(config t)#voice hpi capture buffer 5000000
Router(config t)#voice hpi capture destination flash:FileName.pcm.dat
2. Start the capture:
Router#test voice port x/y/z pcm-dump caplog 7
3. Place a call on that port, and disconnect from the far end.
4. After the call has been disconnected from the PSTN side, disable the capture with the command below.
Be sure to do this, or otherwise the router flash will be full and the router will hang.
Router#test voice port x/y/z pcm-dump disable
Router(config t)#no voice hpi capture destination
5. Please send me this .dat file with the bad capture so I can extract it into PCM audio files.
HTH
Anas
please rate all helpful posts -
FXO not disconnecting after AA picksup
hi all,
I have a CCME10 with ISR2911.
Incoming calls to AA keeps ringing even when caller hangs up the call. I have no issue if it is a direct incoming call to extension(connection plar opx).
Is there any way i can get the call to disconnect correctly with AA?
I tired using "supervisory disconnect anytone" on the voice-port 0/0/0 solved my problem, BUT it messed up my outgoing call. Outgoing call only rang once, then it gets cut off
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone DST
caller-id enable
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param aa-pilot 6000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 6000
param max-time-call-retry 700
param service-name queue
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt3 3333
param number-of-hunt-grps 1
param aa-hunt2 2222
param queue-manager-debugs 1
dial-peer voice 3000 pots
service aa
incoming called-number 6000
port 0/0/0
forward-digits allThis looks like FXO disconnect problem to me:
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
If you successfully find your disconnect tones for your country I think that your AA is going to work fine also...
HTH,
Dragan -
Calls from Etisalat PSTN to FXO to voicemail do not disconnect
I have a tricky issue where outside caller calls in and when the call is forwareded to voicemail because of CFNA, the FXO do not disconnect. I have a setup where a Etisalat Analog lines are directly connected to UC560 FXO ports using RJ11.
When a call comes in over the PSTN to an FXO port on my UC560 and the call is answered by the user and after that user goes on-hook, FXO disconnects or gets released normally . When the user does not answer the call and becuse of CFNA timeout the call is forwarded to users voicemail box , then CUE answers, a voicemail is recorded, but when the calling party hangs up FXO doesnot disconnect instead it stays in OFFHOOK state (HANGS). Because of this no more calls are possible on that FXO line. I have to issue shut and no shut command on the FXO to get it released.
The IOS version as follows
uc500-advipservicesk9-mz.151-2.T4
and CME and CUE version are as follows 8.0.2
The follwing is the configuration on my UC560
voice class dualtone-detect-params 1
freq-max-deviation 25
freq-max-power 0
freq-min-power 13
freq-power-twist 4
cadence-variation 4
voice class custom-cptone UAE-CUSTOM-SIEMENS
dualtone disconnect
frequency 425
cadence 425 325 250 500
voice-port 0/1/0
trunk-group ALL_FXO 61
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-SIEMENS
supervisory dualtone-detect-params 1
no battery-reversal
input gain 14
cptone AE
timeouts call-disconnect 2
timeouts wait-release 2
timing min-ring 62
connection plar opx 202
description Configured by CCA 4 FXO-0/1/0-Custom-BG
caller-id enable
This the dial peer for viocemail
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vadHI David,
Here is the debug vpm signal information that i have taken for two scenarios
the configuration on voice-port is as follows
voice class custom-cptone UAE-CUSTOM
dualtone disconnect
frequency 425
cadence 400 350 225 525
voice-port 0/1/1
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
input gain 14
cptone AE
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx 202
description Configured by CCA 4 FXO-0/1/1-Custom-OP
caller-id enable
the came same configuration above with battery reversal answer but no use sitll same issue.
The other tricky thing that is happening is when the call is forwarded to voicemail of the user and after the external caller disconnects the FXO on UC540 does not disconnect immediately, instead it disconnects after the default messgae size is reached. ie the default message size of voicemail box is 240 sec so after 240 sec the FXO port is released or disconnects and a large amount of silence is being recorded in the users mailbox for about 240 seconds.
the following is the debug capture taken
========================================================================================================================
When the call comes in and call is forwarded to voicemail because of CFNA on the user phone
UC_540#
000691: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
000692: htsp_timer - 125 msec
000693: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
000694: htsp_timer - 10000 msec
000695: htsp_timer3 - 5600 msec
000696: [0/1/1] htsp_start_caller_id_rx:BELLCORE
000697: htsp_start_caller_id_rx create dsp_stream_manager
000698: [0/1/1] htsp_dsm_create_success returns 1
UC_540#
000699: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]
000700: fxols_ringing_not
000701: htsp_timer_stop
000702: htsp_timer - 10000 msec
000703: [0/1/1] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX
000704: htsp_process_event: [0/1/1, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE]
000705: htsp_timer_stop
000706: htsp_timer_stop3
000707: [0/1/1] htsp_stop_caller_id_rx. message length 25htsp_setup_ind
000708: [0/1/1] get_fxo_caller_id:Caller ID received. Message type=128 length=25 checksum=B1
000709: [0/1/1] Caller ID String 80 16 01 08 30 34 31 39 31 33 34 30 02 0A 30 35 30 39 35 37 38 33 30 39 B1
000710: [0/1/1] get_fxo_caller_id calling num=0509856909 calling name= calling time=04/19 13:40
000711: fxols_callerid_done: call being answered
000712: [0/1/1] htsp_dsm_close_done
000713: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
000714: fxols_wait_setup_ack:
000715: htsp_timer - 6000 msec
000716: htsp_timer_stop
UC_540#3
000717: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req
000718: htsp_process_event: [50/0/30.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
000719: htsp_ephone_start_caller_id_tx calling num=90509578309 calling name = called num=201 orig called num=
000720: [50/0/30.1] set signal state = 0x0 timestamp = 0
000721: efxs_onhook_setup: local target is available
htsp_alerthtsp_alert_notify
000722: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
UC_540#
000723: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000724: htsp_timer_stop
000725: htsp_timer_stop2
UC_540#
000726: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000727: htsp_timer_stop2
000728: htsp_timer - 6000 msec
UC_540#
000729: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000730: htsp_timer_stop
000731: htsp_timer_stop2
UC_540#
000732: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000733: htsp_timer_stop2
000734: htsp_timer - 6000 msec
UC_540#
000735: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000736: htsp_timer_stop
000737: htsp_timer_stop2
UC_540#
000738: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000739: htsp_timer_stop2
000740: htsp_timer - 6000 msec
UC_540#
000741: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
000742: htsp_timer_stop
000743: htsp_timer_stop2
UC_540#
000744: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
000745: htsp_timer_stop2
000746: htsp_timer - 6000 msec
UC_540#
000747: htsp_timer_stop3
000748: htsp_process_event: [50/0/30.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
000749: [50/0/30.1] set signal state = 0x4 timestamp = 0
000750: htsp_call_bridged invoked
000751: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
000752: [0/1/1] set signal state = 0xC timestamp = 0
000753: htsp_timer_stop
000754: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
000755: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
000756: htsp_timer_stop2
000757: htsp_timer_stop2
UC_540#
After the voicemail box, default message size is reached ie after 240 seconds the FXO port disconnects and following is the continuation of debug vpm signal cmd.
UC_540#
000758: htsp_timer_stop3 htsp_setup_req
000759: htsp_process_event: [50/0/300.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
000760: htsp_ephone_start_caller_id_tx calling num=399 calling name = called num=A800201 orig called num=
000761: [50/0/300.1] set signal state = 0x0 timestamp = 0
000762: efxs_onhook_setup: local target is available
htsp_alerthtsp_call_feature:feature 25
htsp_call_feature: caller id enable 0x3 call_connected 0
000763: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]
000764: efxs_callerid_update
000765: efxs_callerid_update process caller_id_string
000766: efxs_callerid_update process caller_id_string OK
UC_540#
000767: efxs_callerid_update number= [399] name= []
UC_540#
000768: htsp_timer_stop3
000769: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
000770: htsp_timer_stop
000771: htsp_timer_stop2
000772: htsp_timer_stop3
000773: [0/1/1] set signal state = 0x4 timestamp = 0
000774: htsp_timer - 2000 msec
000775: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
UC_540#
000776: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
000777: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0100]
000778: htsp_timer_stop3
000779: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
000780: [50/0/300.1] set signal state = 0x4 timestamp = 0
UC_540#
Can any one let me know what is happing here. when the call is forwarded to voicemail of the user, why FXO Port on UC540 not getting disconnected soon after the external caller disconnects the call.and insted it disconnects approximately after 240 seconds of call forwarded to voicemail.
I tried the same cofiguration as above with battery reversal answer in voice-port configuration but no use sitll same issue. -
CUE AA redirect to external call not disconnecting
Hello,
I have a problem with cue AA redirect to external number not disconnecting only when the external number does not answer; if the external number redirected to does answer, the lines disconnects normally.
My FXO config is as below for all the lines:
voice-port 0/0/0
trunk-group AllFXO
supervisory disconnect dualtone mid-call
input gain 3
output attenuation -1
echo-cancel coverage 32
cptone KW
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
connection plar 665
impedance complex2
caller-id enableHi There,
I noticed that you are getting ISDN cause code 21, not sure why though but the cause code information is interesting...
Cause No. 21 - call rejected.
This cause indicates that the equipment sending this cause does not wish to accept this call. although it could have accepted the call because the equipment sending this cause is neither busy nor incompatible. This cause may also be generated by the network, indicating that the call was cleared due to a supplementary service constraint. The diagnostic field may contain additional information about the supplementary service and reason for rejection.
What it means:
This is usually a telco issue. The call never reaches the final destination, which can be caused by a bad switch translation, or a misconfiguration on the equipment being called.
Now I don't know if it is actually a Telco issue to be honest, because sometimes bad number presentation can cause this issue as well and the carriers switch rejects the call with Cause Code 21 if no other cause code is suitable.
Check your call-forwarded number, make sure you have the outside line number being presented, although it would seem it is anyway otherwise the carrier wouldn't see a call.
Can you please do a "debug isdn q931" and provide us two maybe three examples please
Cheers,
David. -
3925 FXO not excepting analog calls
3925 FXO not excepting analog calls fast busy.
Dial tone checked OK..
fowarding on unregistered correct.
Ports have been reset.I feel you need to enable "disconnect supervision". Anybody has more inputs for this?
-
FXO card disconnect issues!!!!!!!!!! IS this a bug !!!!!!!!!! help out !!!!
I have 2620 router with fxo card. The call is not disconnecting at the fxo side after the call is complete. This issue is happening only with PBX. With PSTN no problem.
I tested all options of our discconecting FXO card from cisco site. It didn't help.
Whether this is bug !!!!!!!!!!! help out guys!!!!!!!!!!!
Anybody faced similiar issues
Thankxhi
we are facing the same issue : also be careful of the fxo as a source of crosstalk
I will let you know when we have these issues resolved -
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e.topic})}function SearchIndex(e){this._keywordStemRegex="",this._matchesByTerm={};var a,t,i,n,o=[];i=function(e,t){return new TermMatch(a,t,e)},n=function(e,a,t){return"\\b"+a+(t?t.replace(/(.)/g,"$1?"):"" )+"\\b"};for(var s in e)a=s,t=e[a],this._matchesByTerm[a]=$.map(t,i),a=a.replace(/(\.|\*|\+|\?|\{|\}| \||\[|\]|\(|\)|\-|\^|\$)/g,"\\$1"),a=a.replace(/^(..)(.+)$/,n),o.push(a);o.sort( function(e,a){return a.length-e.length}),this._keywordStemRegex=RegExp(o.join("|"),"gi")}window.App= {version:"6.4.0",env:"production"},location.search.match(/%23/)&&location.replac e(location.href.replace("%23","#")),$.ajaxSetup({crossDomain:!1}),window.APD={}, $.extend(window.App,{book:null,bundle:null,design:null,navigation:null,searchInd ex:null,resourcePath:"",queryParams:{},views:{}}),String.prototype.loc=function( ){return App.bundle?App.bundle.translate(this):this},function(){if("console"in window||(window.console={},$.each(["assert","count","debug","dir","dirxml","err or","group","groupCollapsed","groupEnd","info","log","markTimeline","profile","p rofileEnd","time","timeEnd","trace","warn"],function(){window.console[this]=$.no op})),location.search&&$.each(location.search.substring(1).split("&"),function() {var e=this.split("=");App.queryParams[decodeURIComponent(e[0])]=decodeURIComponent( e[1])}),App.queryParams.topic){var e=App.queryParams.topic,a=location.pathname;return delete App.queryParams.topic,a+=$.param(App.queryParams)?"?"+$.param(App.queryParams): "",a+="#"+e,location.replace(a),void 0}App.queryParams.localePath&&App.queryParams.localePath.match(/^http/)&&delete App.queryParams.localePath,navigator.userAgent.match(/Help Viewer/)&&($.browser.helpviewer=!0),$(document).ready(function(){function e(){clearTimeout(i),t.hide().remove()}function a(){e(),console.error("Could not load navigation.json file."),$("html").addClass("nocontent")}$("#javascriptDisabled").remove(),App.r esourcePath=$("script[src$='flamingo.js']").attr("src").replace(/flamingo\.js$/, ""),(new Image).src=App.resourcePath+"images/[email protected]";var t=$("<div>",{id:"updating"}).hide().appendTo("body").append($("<img>",{src:App. resourcePath+"images/[email protected]"})),i=setTimeout(function(){t.show()},500);A pp._loadBundle().pipe(function(){return $.getJSON(App.bundle.URL()+"navigation.json",function(e,a,t){App._addServerType (t),App.book=new Book(e),App.beacon=new Beacon(App.book,App.bundle.current)})}).fail(a).then(e).then(App.init).then(App .showInterface).then(function(){return $.getJSON(App.bundle.URL()+"search.json",function(e){App.searchIndex=new SearchIndex(e)})}).fail(function(){console.error("Could not load search.json file.")})}),App._loadBundle=function(){var e=$.Deferred(),a=App.queryParams.localePath||App.queryParams.lang||window.local ePath;return App.bundle=new APD.Bundle("",a,function(){$("body").attr("dir",this.current["text-direction"]) 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pad)/i)){"-webkit-overflow-scrolling"in document.body.style||e.addClass("nooverflow");var n=720;App.design.helpviewerWindowSize&&(n=App.design.helpviewerWindowSize.width ),$("<meta>",{name:"viewport",content:"maximum-scale=3.0,width="+n}).prependTo(" head")}},App.showInterface=function(){App.createViews(),App.design.preloadImages (),App.navigation=new NavController(App.book)},App.createViews=function(){var e=$("body"),a=$("<div>",{id:"container","class":"container"}),t=$("<div>",{id:" menu","class":"menu"}).appendTo(a),i=$("<div>",{id:"front-matter","class":"front -matter"}).appendTo(a),n=$("<div>",{id:"navigation","class":"navigation",role:"n avigation"}).appendTo(i);App.views.landing=new LandingView(App.book,App.bundle),App.views.toc=new TOC(App.book,App.resourcePath,App.bundle.URL()),App.views.topic=new ContentView("topic"),App.views.debug=new DebugPanel(App),App.views.lightbox=new LightboxView("lightbox"),$.browser.helpviewer&&!HelpViewer.currentScope()&&(App .views.appList=new AppListView),a.add(App.views.lightbox.$dom).addClass(App.design.name).addClass( App.design.cssClass),e.prepend(a),e.append(App.views.debug.$dom),i.prepend(App.v iews.landing.$dom),a.append(App.views.topic.$dom.hide()),searchController.addInt erfaceElements(n),n.append(App.views.toc.$dom),e.append(App.views.lightbox.$dom) ,App.views.appList&&e.append(App.views.appList.$dom),$("<h1>",{"class":"book-tit le"}).append($("<a>",{href:"#",text:App.book.title})).appendTo(t),$(App.book).on ("navigate",$.proxy(App.views.toc.updateSelection,App.views.toc)),$(App.book).on ("navigate",$.proxy(App.toggleViews,App)),$("body").on("orientationchange",App.r esetOverflow)},App.resetOverflow=function(){var e,a=App.views,t=$(".toc").add(a.landing.$dom).add(a.topic.$dom);t.css("overflow ","visible"),e=t.css("overflow"),t.css("overflow","")},App.toggleViews=function( e,a,t){var i=$(".front-matter"),n=i.find("#landing");App.setTitle(a),t===App.views.appList ?(App.views.topic.hide(),i.hide(),App.views.appList.show()):(App.views.appList&& App.views.appList.hide(),i.show()),t===App.views.landing&&App.views.topic.hide() ,App.design.isLayeredStyle?t===App.views.landing||t===App.views.toc?(i.attr({"ar ia-hidden":!1,tabindex:-1}).show().focus(),App.views.topic.hide()):t===App.views .topic&&i.attr({"aria-hidden":!0,tabindex:-1}).hide():t===App.views.landing||t== =App.views.toc?n.show():t===App.views.topic&&n.hide(),$("#container").attr("aria -hidden",t===App.views.lightbox),t!==App.views.lightbox&&App.views.lightbox.hide ();var o="HelpViewer"in window&&"currentScope"in HelpViewer,s="HelpViewer"in window&&"setBreadcrumbBookTitleWithAnchor"in HelpViewer;o&&s&&"com.apple.machelp"===HelpViewer.currentScope()&&HelpViewer.se tBreadcrumbBookTitleWithAnchor("",null),$("body").prop("scrollTop",0),$("html"). is(".nooverflow")&&window.scrollTo(0,1)},$(document).on("keydown",function(e){!( e.ctrlKey||e.metaKey||e.shiftKey||App.views.lightbox.visible)&&"querySelectorAll "in document&&(37===e.which?App.navigation.previous():39===e.which&&App.navigation. next())}),$(document).on("keypress",function(e){e.ctrlKey&&e.metaKey&&2===e.keyC ode&&App.views.debug.$dom.toggle()}),$("#localizations select").live("change",function(){delete App.queryParams.localePath,App.queryParams.lang=$(this).val(),location.href="?" +$.param(App.queryParams)})}(),AppListView.prototype.show=function(){this.$dom.s how()},AppListView.prototype.hide=function(){this.$dom.hide()},AppListView.proto type._loadBooks=function(){var e=this;"HelpViewer"in window&&HelpViewer.availableBooks&&HelpViewer.recentApplicationList&&($.each(He lpViewer.availableBooks(),function(a,t){e.allBooks.push(new HelpViewerBook(t))}),$.each(HelpViewer.recentApplicationList(),function(a,t){va r i=RegExp(t,"i");$.each(e.allBooks,function(a,t){t.id.match(i)&&e.recentBooks.pu sh(t)})}))},AppListView.prototype._createView=function(){var e=5,a="Show all".loc(),t="Show less".loc(),i=function(){var e=$(this).parents(".app-group"),i=e.hasClass("closed")?t:a;e.toggleClass("close d").find(".showHide").text(i)};if(this.allBooks.length){var n,o,s;n=$("<div>",{"class":"app-group closed"}).appendTo(this.$dom),$("<div>",{"class":"title"}).appendTo(n),$("<a>", {"class":"showHide",text:a,click:i}).appendTo(n),$("<div>",{"class":"clear"}).ap pendTo(n),$("<div>",{"class":"initial-set"}).appendTo(n),$("<div>",{"class":"add itional-set"}).appendTo(n),o=n.clone(!0,!0).appendTo(this.$dom),s=n.clone(!0,!0) .appendTo(this.$dom),$(".title",n).text("Recent applications".loc()),$(".title",o).text("Apple applications".loc()),$(".title",s).text("Other applications".loc()),$.each(this.recentBooks,function(a,t){e>a&&t.$iconLink().a ppendTo(n)}),$.each(this.allBooks,function(a,t){if("com.apple.HelpCenter.help"!= =t.id&&"com.apple.machelp"!==t.id){var i=t.apple?o:s,n=2*e>i.children(".initial-set").children().length?i.children(".i nitial-set"):i.children(".additional-set");t.$iconLink().appendTo(n)}}),$([n,o,s ]).each(function(){if(0===$(".additional-set",this).children().length&&$(".showH ide",this).remove(),0===$(".book",this).length)return $(this).remove(),void 0;for(var a=$(".book:last",this),t=a.parent();0!==t.find(".book").length%e;)$("<a>",{"cla ss":"book"}).appendTo(t)})}},AppListView.prototype._preloadIcons=function(){var e=this;setTimeout(function(){$.each(e.allBooks,function(e,a){setTimeout(functio n(){a.preloadIcon()},20*e)})},1e3)},function(e){var a={events:"",channel:"",pageName:"",eVar1:null,eVar16:null,eVar17:null,eVar18:n ull,eVar20:null,eVar21:null,eVar28:null};e.init=function(){this.setAccount(),thi s.setConstants()},e.setAccount=function(){var e="aaplpdglobaldev";"production"===App.env&&(e="aaplpdglobal"),this.sc=s_gi(e), this.sc.server=this.title,this.sc.trackDownloadLinks=!1,this.sc.trackExternalLin ks=!1,this.sc.trackInlineStats=!1,this.sc.useForcedLinkTracking=!1,this.sc.linkD ownloadFileTypes="exe,zip,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx ",this.sc.linkInternalFilters="help.apple.com",this.sc.linkLeaveQueryString=!1,t his.sc.linkTrackVars="eVar1,prop1,eVar2,prop2,eVar3,prop3,eVar4,prop4,eVar5,prop 5,eVar6,prop6,eVar7,prop7,eVar8,prop8,eVar9,prop9,eVar10,prop10,eVar11,prop11,eV ar12,prop12,eVar13,prop13,eVar14,prop14,eVar16,prop16,eVar17,prop17,eVar28,prop2 8,events",this.sc.linkTrackEvents="event1,event2,event3,event4",this.sc.usePlugi ns=!1,this.sc.doPlugins=$.noop,this.sc.visitorNamespace="appleproductdocumentati on",this.sc.trackingServer="metrics.apple.com",this.sc.trackingServerSecure="sec uremetrics.apple.com"},e.setConstants=function(){var e="unknown",a="unknown",t="unknown",i="help:"+this.product,n=i+":"+this.platfor m,o=n+":"+this.version;$.each(["helpviewer","safari","webkit","opera","mozilla", "msie"],function(){return this in $.browser?(e=this,!1):void 0}),$.each([/Mac OS X ([_\.\d]+)/,/iPhone OS ([_\.\d]+)/,/CPU OS 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a=e.replace(/eVar(\d+)/,"$1"),t["prop"+a]="D=v"+a);$.extend(this.sc,t)},e.naviga te=function(e,a){var t=this.title+":"+a.name.toLowerCase();this._track("view",{events:"event1",chann el:t,pageName:t,eVar1:(a.is_glossary?"glossary:":"")+a.name,eVar28:a.id})},e.sea rch=function(e,a,t){if(a){var i=this.title+":search",n=t.length?"search":"search: no results";this._track(n,{events:t.length?"event2":"event3",channel:i,pageName:i, eVar1:n,eVar16:a})}},e.searchResultSelected=function(e,a,t){var i=this.title+":search",n="search: result click-through";this._track("name",{events:"event4",channel:i,pageName:i,eVar1:n ,eVar16:a,eVar17:t.name,eVar18:t.id})},e.feedback=function(e,a){var t=this.title+":"+a.name.toLowerCase();this._track("feedback",{events:"event5",c hannel:t,pageName:t,eVar1:a.name,eVar21:"false",eVar28:a.id})},e.mediaStart=func tion(e,a){var t=this.title+":media",i=App.navigation._currentItem;this._track("media: start",{events:"event7",channel:t,pageName:t,eVar1:i.name,eVar18:a,eVar20:"vide o",eVar28:i.id})}}(Beacon.prototype),Book.prototype.topicForID=function(e){retur n e?this.topics[e]:this.landing},Book.prototype.topicForURL=function(e){var a;return $.each(this.topics,function(){return this.href===e?(a=this,!1):void 0}),a},Book.prototype.sectionForID=function(e){return this.sections[e]},Book.prototype.itemForID=function(e){var a=this.topicForID(e)||this.sectionForID(e);return(!a||a instanceof String)&&(a=this.unknown_topic),a},function(){function e(e){return e?e.match(/[^\/]$/)?e+="/":e:""}function a(){var e=[navigator.browserLanguage||navigator.systemLanguage||navigator.userLanguage| |navigator.language];if("HelpViewer"in window&&"preferredLanguages"in HelpViewer)try{e=HelpViewer.preferredLanguages().concat(e)}catch(a){}if("iTunes "in window)try{e=$.map(iTunes.acceptedLanguages.split(","),function(e){return e.replace(/\+?([^;]+);.*/,"$1")}).concat(e)}catch(a){}return e=$.map(e,function(e){return e?(e=e.toLowerCase(),2>=e.length?e:[e,e.substr(0,2)]):null})}function t(e){return i||(i={},$.each(APD.translations,function(e,a){$.each(a.meta.isoCodes,function( e,t){i[t]=a})})),i[e]}var i,n={name:"English",isoName:"English",isoCodes:["en"],folder:"en.lproj","text-d irection":"ltr"};APD.Bundle=function(a,t,i){this.path=e(a),this.current=$.extend ({},n),t&&t.match(/^.*\.lproj$/)&&(this.current.folder=t),this.locales=[],this._ uiStrings={};var o=this;this._loadList().done(function(){var e=o._lookupLocale(t)||o._browserLocale();e&&(o.current=e)}).always(function(){o ._loadStrings()}).always(function(){i&&i.call&&i.call(o,o)})};var o=APD.Bundle.prototype;o._loadList=function(){var e=this,a=$.Deferred();return $.getJSON(this.path+"locale-list.json").done(function(t){e.locales=t,a.resolve( )}).fail(function(){return console.warn("Unable to load language list, loading content from "+e.current.folder),$.getJSON(e.URL()+"locale-info.json").done(function(t){t.me ta.folder=e.current.folder,e.locales.push(t.meta),a.resolve()}).fail(function(){ a.reject()})}),a},o._loadStrings=function(){var e=this,a=e.current.isoCodes;a.push("en"),$.each(a,function(a,i){var n=t(i);return n?(e._uiStrings=n.ui||{},e.cssClass=n.meta.cssClass||"",!1):void 0})},o._lookupLocale=function(e){if(!e)return null;var a=null;return $.each(this.locales,function(t,i){var n=i.isoCodes.concat([i.folder,i.name,i.isoName]);return $.inArray(e,n)>-1?(a=i,!1):void 0}),a},o._browserLocale=function(){var e=null,t=this.locales;return $.each(a(),function(a,i){return $.each(t,function(a,t){return $.inArray(i,t.isoCodes)>-1?(e=t,!1):void 0}),e?!1:void 0}),e},o.list=function(){if(2>this.locales.length)return[];if("iTunes"in window)return[];if("HelpViewer"in window)return[];var e=$.map(this.locales,function(e){return{name:e.name,isoCode:e.isoCodes[0]}});re turn e.sort(function(e,a){return e.name.localeCompare(a.name)}),e},o.translate=function(e){return this._uiStrings[e]||e},o.URL=function(){return this.path+e(this.current.folder)}}(),ContentView.prototype.showTopic=function(e ){e!==this.topic&&(this.topic=e,this.$dom.empty().prop("scrollTop",0).append(e.l oadContent()),"HelpViewer"in window&&"mtContentAccessed"in HelpViewer&&HelpViewer.mtContentAccessed(e.id+" "+e.name,e.book.title)),this.$dom.attr("aria-hidden",!1).show().trigger("conten tLoaded")},ContentView.prototype.hide=function(){this.$dom.attr("aria-hidden",!0 ).hide()},function(){$(".contentView a[href*='.html']").live("click",function(e){var a=$(this).attr("href"),t=a.match(/#/)?a.replace(/^.*\.html(#?.*)/,"$1"):"",i=a. replace(/^(.*\.html)#?.*/,"$1"),n=App.book.topicForURL(i)||App.book.topicForID(t );a.match(/^http/)||a.match(/\//)||(e.preventDefault(),n&&n.navigateTo())}),$(". contentView .Task h2, .contentView .task h2, .showTaskBody, .hideTaskBody").live("click",function(){var e=$(this).parent(".Task, .task").filter(":first"),a=e.toggleClass("closed").hasClass("closed");e.find("[ aria-expanded]").attr("aria-expanded",!a),e.find("[aria-hidden]").attr("aria-hid den",a)}),$(".contentView .LinkAppleWebMovie a, .contentView .movie a").live("click",function(e){if(!("HelpViewer"in window&&HelpViewer.availableBooks)){e.preventDefault();var a=$(this).attr("href");movieLightboxController.showLightboxWithURL(a)}})}(),Des ign.prototype.preloadImages=function(){$.each(this.preloadList,function(e,a){(ne w Image).src=App.resourcePath+"images/"+a})},Design.namedSkins={magenta:{helpview erWindowSize:null,cssClass:"layered",isLayeredStyle:!0},red:{helpviewerWindowSiz e:null,cssClass:"layered",isLayeredStyle:!0},tangerine:{dismissSearchLabel:"Clos e",preloadList:["tangerine/[email protected]","tangerine/disclosure-open.pn g","tangerine/[email protected]","tangerine/home.png","tangerine/[email protected] g","tangerine/menu-background.png"]}},HelpViewerBook.prototype.preloadIcon=funct ion(){(new Image).src=this.iconHref},HelpViewerBook.prototype.$iconLink=function(){return $("<a>",{href:this.link,"class":"book"}).append($("<img>",{src:this.iconHref})) .append($("<div>",{text:this.title}))},function(){var e=LandingView.prototype;e.showTopic=function(e){this.contentView.showTopic(e)}, e._layoutLanding=function(){if(!App.design.isLayeredStyle){var e=this.$dom.wrapInner("<div class='row' />").wrapInner("<div class='center' />").find(".center"),a=$("<div class='row' />").appendTo(e);$.browser.helpviewer||a.append(this._$languageMenu()),$("<div> ",{"class":"copyrightTagline",text:this.book.copyright_text}).appendTo(a)}},e._a ddMarquee=function(e){var a=$(".marquee",e),t=$("img",a).remove().attr("src"),i=$(".title",a).remove().te xt(),n="url("+t+") 0 0 no-repeat, -webkit-gradient(linear, 0 0, 0 100%, from(#ebebeb), to(#fff))";a.length&&e.addClass("hasMarquee"),$("<p>",{text:i}).appendTo(a),$(" <p>",{"class":"spacer"}).prependTo(a).clone().appendTo(a),a.css("background",n)} ,e._$languageMenu=function(){var e=this.bundle.list();if(0!==e.length){var a=$("<div>",{id:"localizations"}),t=$("<select>").appendTo(a);return $("<option>",{text:"Change Language".loc()}).appendTo(t),$.each(e,function(e,a){$("<option>",{val:a.isoCod e,text:a.name}).appendTo(t)}),a}}}(),LightboxView.prototype.showTopic=function(e ){this._$previous_focus=$(":focus"),this.visible=!0,this.contentView.showTopic(e ),this.$dom.show().attr("aria-hidden","false").attr("tabindex","0"),(!$.browser. msie||$.browser.version>=8)&&this.$dom.focus()},LightboxView.prototype.hide=func tion(){(!$.browser.msie||$.browser.version>=8)&&(this.$dom.blur(),this._$previou s_focus.focus()),this.$dom.hide().attr("aria-hidden","true").attr("tabindex","-1 "),this._$previous_focus$previous_focus=$(),this.visible=!1},function(){var e=NavController.prototype,a="showHelpViewerApplicationList";e._addItems=functio n(e){var a=this;$.each(e,function(e,t){t instanceof Section&&(App.design.isLayeredStyle&&!t.parent&&a._linearTOC.push(t),a._addItem s(t.children)),t instanceof Topic&&a._linearTOC.push(t)})},e.hash=function(){return location.hash.replace(/[^\-_a-z0-9]/gi,"")},e._checkHash=function(){this._goToI D(this.hash())},e._goToID=function(e){if(!this._currentItem||this._currentItem.i d!==e){searchController.navigateToItemWithID(e);var t,i=App.book.itemForID(e);i||(i=this._book.landing),e===a?t=App.views.appList:i instanceof Section?t=App.views.toc:i instanceof Topic&&(1>=App.book.toc.length&&App.book.toc[0]instanceof Topic&&i.is_landing?t=App.views.topic:i.is_landing?t=App.views.landing:i.is_glo ssary?(this._pushedItem=this._currentItem,t=App.views.lightbox):t=App.views.topi c,t.showTopic(i)),this._currentItem=i,$(this._book).trigger("navigate",[i,t])}}, e._goToItem=function(e){location.hash=e.id},e._goToPageOffset=function(e){for(va r a=0,t=0;this._linearTOC.length>t;t++)if(this._currentItem===this._linearTOC[t]) {a=t;break}a+=e,0>a?a=this._linearTOC.length+a:a>=this._linearTOC.length&&(a-=th is._linearTOC.length),this._goToItem(this._linearTOC[a])},e.previous=function(){ this._goToPageOffset(-1)},e.next=function(){this._goToPageOffset(1)},e.popPrevio us=function(){this._pushedItem?(this._goToItem(this._pushedItem),this._pushedIte m=null):this._goToItem(this._book.landing)}}(),Section.prototype.navPath=functio n(){return(this.parent?this.parent.navPath():[]).concat(this)},Section.prototype .linkHref=function(){return"#"+this.id},function(){var e=TOC.prototype;e._$ulForNavList=function(e,a){var t=$("<ul>",{role:a?"group":"tree"}).append($.map(e,$.proxy(function(e){return this._$liForNavItem(e,a)},this)));return t},e._$liForNavItem=function(e,a){if("string"==typeof e)return console.log("Unresolved TOC item:",e),void 0;var t=$("<li>",{role:"treeitem"}),i=$("<a>",{href:e.linkHref()}).appendTo(t);return this._$liByID[e.id]=t,t.add(i).data("item",e),e.categories&&t.addClass(e.catego ries.join(" ")),e.icon&&$("<img>",{src:this._contentPath+e.icon,alt:""}).prependTo(i),$("<s pan>",{"class":"name",html:e.name}).appendTo(i),e instanceof Section&&(t.addClass("closed hasChildren").attr("aria-expanded","false"),this._$ulForNavList(e.children,a+1) .appendTo(t)),t},e.updateSelection=function(e,a){this.$dom.find("li").removeClas s("selected").attr("aria-selected",!1);var t=this._$liByID[a.id],i=this.$dom.children("li"),n=!1;if(App.design.isLayeredSt yle&&(n=!0,t&&a.id!==this.book.landing.id||!this.book.toc.length||(a=this.book.t oc[0],t=this._$liByID[a.id]),a instanceof Section&&(i.addClass("closed").attr("aria-expanded",!1),i.is(t)))){var o=t.children("ul:first").height();o&&(this.$dom.css("overflow","hidden"),this.$ dom.css("min-height",o),this.$dom.css("overflow",null))}t&&t.addClass("selected" ).attr("aria-selected",!0).parents("li").add(n?t:null).removeClass("closed").att r("aria-expanded",!0)},e._toggleSections=function(e){var a=$(e.currentTarget).parents("li:first"),t=a.data("item"),i=a.hasClass("closed" );t instanceof Section&&(App.design.isLayeredStyle?a.removeClass("closed").attr("aria-expanded ",!0):(a.toggleClass("closed",!i).attr("aria-expanded",i),e.preventDefault())),t instanceof Topic&&"HelpViewer"in window&&"mtStatisticsIncrement"in HelpViewer&&HelpViewer.mtStatisticsIncrement(0,0,1,0)}}(),function(){var e=Topic.prototype,a=!1;flamingoQTDetect=!1,function(){return navigator.userAgent.match(/applewebkit/i)?(a=!0,void 0):"execScript"in window?(execScript('on error resume next: flamingoQTDetect = IsObject(CreateObject("QuickTimeCheckObject.QuickTimeCheck.1"))',"VBScript"),a= flamingoQTDetect,void 0):($.each($.makeArray(navigator.plugins),function(){return this.name.match(/quicktime/i)?(a=!0,!1):void 0}),void 0)}(),e.navPath=function(){return(this.parent?this.parent.navPath():[]).concat( this)},e.breadcrumbHTML=function(){var e=this.navPath(),a="rtl"===$("body").attr("dir")?"◀":"►",t=" <span class='breadcrumbArrow'>"+a+"</span> ";return e.pop(),$.map(e,function(e){return e.name}).join(t)},e.linkHref=function(){return this.is_external||this.is_hash?this.href:"#"+this.id},e.navigateTo=function(){l ocation.href=this.linkHref()},e.loadContent=function(){if(!this._content_loaded) {var e=App.bundle.URL(),a=this,t="";a.href&&$.ajax({async:!1,url:e+a.href,dataType:" html"}).done(function(a){t=a.replace(/.*<body/,"<div").replace(/\/body>.*/,"/div >"),t=t.replace(/src="/g,'src="'+e)}),t?(this.$content=$(t).addClass("apd-topic" ),this.$content.find("a[href^='http']").attr("target","_blank"),this.full_name=t his.$content.find("h1:first").text(),this.$content.attr("data-apdid",this.id).re moveAttr("id").find("a[name="+this.id+"]").remove(),this._removeSectionLinks(),t his._collapseTasks(),this._formatMovieLinks(),this._addFeedbackLink(),this._addC opyrightText(),this._content_loaded=!0):(this.$content=this._contentUnavailable( ),this._content_loaded=!1)}return this.$content},e._removeSectionLinks=function(){var e=this;this.$content.find("a:not([href^=http])").each(function(){var a,t=$(this),i=t.attr("href")||"";i.match(/^(\w+).html$/)&&(a=e.book.topicForURL (i),a||t.contents().unwrap())})},e._collapseTasks=function(){var e=this.$content.find(".Task, .task"),a=1===e.length;e.each(function(){$(this).addClass(a?"":"closed").find(" [aria-expanded]").attr("aria-expanded",a).end().find("[aria-hidden]").attr("aria -hidden",!a).end()}),$("<span>",{"class":"hideTaskBody",role:"button",text:"Hide ".loc(),"aria-label":"Hide".loc()}).prependTo(e),$("<span>",{"class":"showTaskBo dy",role:"button",text:"Show".loc(),"aria-label":"Show".loc()}).prependTo(e)},e. _addFeedbackLink=function(){if(this.book.collect_feedback){var e=$("<div>",{"class":"Feedback"}).appendTo(this.$content),a=$.param({bookID:thi s.book.title,topicTitle:this.name,appVersion:this.book.version||"",build:this.bo ok.build_id||"",source:$.browser.helpviewer?"helpviewer":"browser"});$("<span>", {"class":"LinkFeedback",text:"Was this page helpful?".loc()}).appendTo(e),$("<a>",{text:"Send feedback.".loc(),href:"http://help.apple.com/feedbackR1/English/pgs/fdbck_form.php?"+a,target:"_blank"}).click($.proxy(function(){$(this.book).trigger("feedback", this)},this)).appendTo(e)}},e._formatMovieLinks=function(){var e=this;this.$content.find(".LinkAppleWebMovie, .movie").each(function(){var t=$(this),i=t.find("a:first"),n=i.attr("href"),o=i.text(),s=e._getMovieURLFromU RLParam(n);a&&s?(i.parent().is("p")||i.wrap("<p class='p'>"),$("<a>",{title:o}).prependTo(t),t.find("a").attr({href:s,target:"h v_overlay_small"})):t.remove()})},e._getMovieURLFromURLParam=function(e){var a=null;if(e.match(/.*\?movie=/)){e=e.replace(/.*\?movie=/,"");var t=App.bundle.URL()+"movies/"+e+".json";a=this._getMovieURLFromJSONFileAtURL(t)} return a},e._getMovieURLFromJSONFileAtURL=function(e){var a=null;return $.browser.msie&&navigator.userAgent.match(/x64/i)?a:(navigator.onLine&&$.ajax({ async:!1,dataType:"json",url:e,success:function(e){a=e.length?e[0].url:e.url},er ror:function(){console.log(e+" could not be loaded")}}),a)},e._addCopyrightText=function(){if(this.book.copyright_text){var e=$("<div>",{"class":"copyrightTagline",html:this.book.copyright_text}),a=this. $content.find(".contentCell:last");
a.length?a.append(e):this.$content.append(e)}},e._contentUnavailable=function(){ var e=$("<div>",{id:this.id,"class":"apd-topic"});if($("<img>",{"class":"topicIcon" ,src:App.resourcePath+"images/[email protected]"}).appendTo(e),$("<h1>",{text:"TOPIC _UNAVAILABLE".loc()}).appendTo(e),$.browser.helpviewer&&location.protocol.match( /file/)){var a=$("<div>",{"class":"body conbody"}).appendTo(e);a.append($.map("CONNECT_TO_INTERNET".loc().split("\n"),f unction(e){return $("<p>",{"class":"p",text:e})})),"mtStatisticsIncrement"in HelpViewer&&HelpViewer.mtStatisticsIncrement(1,0,0,0)}return e}}(),APD.translations=[{meta:{isoCodes:["ar"],isoName:"Arabic",name:"Ø§Ù„Ø¹Ø±Ø ¨ÙŠØ©"},ui:{TOPIC_UNAVAILABLE:"الموضوع المØدد غير متوفر Øاليًا.",CONNECT_TO_INTERNET:'تأكد من الاتصال بالإنترنت. للØصول على مساعدة، اختر قائمة Apple > تفضيلات النظام، وانقر على الشبكة، ثم انقر على "ساعدني".\nإذا كنت متصلاً بالإنترنت، ولا يظهر المØتوى بعد، فØاول مرة أخرى لاØقًا.',"%@ Search Results":"%@ نتيجة (نتائج) بØØ«","Apple applications":"تطبيقات Apple",Cancel:"إلغاء","Change Language":"تغيير اللغة",Close:"إغلاق","Featured application help":"تعليمات تطبيقات مميّزة","Go to the homepage":"الانتقال إلى الصفØØ© الرئيسية","Help for:":"تعليمات لـ:",Hide:"إخفاء",Home:"الشاشة الرئيسية","Loading latest help...":"يتم الآن تØميل Ø£Øدث التعليمات…","Other applications":"تطبيقات أخرى","Recent applications":"Ø£Øدث التطبيقات",Search:"بØØ«","Send feedback.":"أرسل تغذية مرتدّة.","Show all":"إظهار الكل","Show less":"إظهار أقل","Show the previous page":"إظهار الصفØØ© السابقة","Show the next page":"إظهار الصفØØ© التالية",Show:"إظهار","Was this page helpful?":"هل كانت هذه الصفØØ© مفيدة؟"}},{meta:{isoCodes:["ca"],isoName:"Catalan",name:"Català "},ui:{TOPIC_UNAVAILABLE:"El tema seleccionat no està disponible ara",CONNECT_TO_INTERNET:"Comproveu que teniu connexió a Internet. Per obtenir ajuda sobre com establir connexió, seleccioneu el menú Apple > Preferències del Sistema i feu clic a Xarxa i, després, a Assistent.\nSi esteu connectat a Internet però el contingut no apareix, proveu-ho de nou més endavant.","%@ Search Results":"%@ resultats","Apple applications":"Aplicacions d'Apple",Cancel:"Cancel·lar","Change Language":"Canviar idioma",Close:"Tancar","Featured application help":"Ajuda de l'aplicació destacada","Go to the homepage":"Vés a la pà gina inicial","Help for:":"Ajuda de:",Hide:"Ocultar",Home:"Inici","Loading latest help...":"Carregant l'ajuda més actualitzada…","Other applications":"Altres aplicacions","Recent applications":"Aplicacions recents",Search:"Buscar","Send feedback.":"Enviar opinió.","Show all":"Mostrar-ho tot","Show less":"Mostrar menys","Show the previous page":"Mostra la pà gina anterior","Show the next page":"Mostra la pà gina següent",Show:"Mostrar","Was this page helpful?":"Us ha resultat útil aquesta pà gina?"}},{meta:{isoCodes:["cs"],isoName:"Czech",name:"ÄŒeÅ¡tina"},ui:{TOPIC_UNA VAILABLE:"Vybrané téma nenà k dispozici",CONNECT_TO_INTERNET:"UjistÄ›te se, že jste pÅ™ipojeni k Internetu. Chcete-li nápovÄ›du pro pÅ™ipojenÃ, použijte pÅ™Ãkaz PÅ™edvolby systému z nabÃdky Apple, kliknÄ›te na SÃÅ¥ a poté na „Průvodce“.\nJste-li pÅ™ipojeni k Internetu, avÅ¡ak obsah se pÅ™esto nezobrazuje, zkuste to znovu pozdÄ›ji.","%@ Search Results":"Výsledky hledánÃ: %@","Apple applications":"Aplikace Apple",Cancel:"ZruÅ¡it","Change Language":"ZmÄ›nit jazyk",Close:"ZavÅ™Ãt","Featured application help":"NápovÄ›da pro doporučené aplikace","Go to the homepage":"OtevÅ™Ãt domovskou stránku","Help for:":"NápovÄ›da pro:",Hide:"Skrýt",Home:"Plocha","Loading latest help...":"NačÃtánà nejnovÄ›jÅ¡Ã nápovÄ›dy…","Other applications":"Jiné aplikace","Recent applications":"Poslednà aplikace",Search:"Hledat","Send feedback.":"SdÄ›lte nám svůj názor.","Show all":"Zobrazit vÅ¡e","Show less":"Zobrazit ménÄ›","Show the previous page":"Zobrazit pÅ™edchozà stránku","Show the next page":"Zobrazit dalÅ¡Ã stránku",Show:"Zobrazit","Was this page helpful?":"Pomohla vám tato stránka?"}},{meta:{isoCodes:["da"],isoName:"Danish",name:"Dansk"},ui:{TOPIC_UN AVAILABLE:"Det valgte emne er utilgængeligt",CONNECT_TO_INTERNET:"Sørg for, at der er oprettet forbindelse til internettet. Vælg Apple > Systemindstillinger, klik pÃ¥ Netværk, og klik derefter pÃ¥ “Hjælp mig” for at fÃ¥ hjælp med at oprette forbindelse.\nHvis der er forbindelse til internettet, og indholdet stadig ikke vises, kan du prøve igen senere.","%@ Search Results":"%@ søgeresultater","Apple applications":"Apple-programmer",Cancel:"Annuller","Change Language":"Skift sprog",Close:"Luk","Featured application help":"Viste program","Go to the homepage":"GÃ¥ til hjemmesiden","Help for:":"Hjælp til:",Hide:"Skjul",Home:"Hjem","Loading latest help...":"Indlæser den nyeste hjælp…","Other applications":"Andre programmer","Recent applications":"Seneste programmer",Search:"Søg","Send feedback.":"Send feedback.","Show all":"Vis alle","Show less":"Vis færre","Show the previous page":"Vis forrige side","Show the next page":"Vis næste side",Show:"Vis","Was this page helpful?":"Var denne side nyttig?"}},{meta:{isoCodes:["de"],isoName:"German",name:"Deutsch"},ui:{TOPIC_UN AVAILABLE:"Das gewählte Thema ist derzeit nicht verfügbar",CONNECT_TO_INTERNET:"Vergewissern Sie sich, dass eine Verbindung zum Internet besteht. Wählen Sie „Apple“ > „Systemeinstellungen“, klicken Sie auf „Netzwerk“ und dann auf „Assistent“, wenn Sie Hilfe benötigen.\nWenn Sie mit dem Internet verbunden sind, den Inhalt aber dennoch nicht sehen können, versuchen Sie es zu einem späteren Zeitpunkt erneut.","%@ Search Results":"%@ Suchergebnisse","Apple applications":"Apple-Programme",Cancel:"Abbrechen","Change Language":"Sprache wechseln",Close:"Schließen","Featured application help":"Empfohlenes Programm-Hilfe","Go to the homepage":"Zur Homepage","Help for:":"Hilfe für:",Hide:"Ausblenden",Home:"Startseite","Loading latest help...":"Die neuste Hilfe wird geladen ...","Other applications":"Andere Programme","Recent applications":"Benutzte Programme",Search:"Suchen","Send feedback.":"Feedback senden.","Show all":"Alle einblenden","Show less":"Weniger einblenden","Show the previous page":"Nächste Seite einblenden","Show the next page":"Vorherige Seite einblenden",Show:"Einblenden","Was this page helpful?":"War diese Seite nützlich?"}},{meta:{isoCodes:["el"],isoName:"Greek",name:"Ελληνικά"},u i:{TOPIC_UNAVAILABLE:"Αυτήν τη στιγμή, το επιλεγμÎνο θÎμα δεν είναι διαθÎσιμο",CONNECT_TO_INTERNET:"Βεβαιωθείτε ότι είστε συνδεδεμÎνοι στο Διαδίκτυο. Για βοήθεια με τη σύνδεση, επιλÎξτε το μενού Apple > «Προτιμήσεις συστήματος», κάντε κλικ στο «Δίκτυο» και μετά στο «ΘÎλω βοήθεια».\nΕάν συνδεθείτε στο Διαδίκτυο και το περιεχόμενο δεν εμφανίζεται ακόμη, δοκιμάστε ξανά αργότερα.","%@ Search Results":"%@ αποτελÎσματα αναζήτησης","Apple applications":"ΕφαρμογÎÏ‚ Apple",Cancel:"Ακύρωση","Change Language":"Αλλαγή γλώσσας",Close:"Κλείσιμο","Featured application help":"Βοήθεια προτεινόμενων εφαρμογών","Go to the homepage":"Μετάβαση στην αρχική σελίδα","Help for:":"Βοήθεια για:",Hide:"Απόκρυψη",Home:"Αφετηρία","Loading latest help...":"Γίνεται φόρτωση της πιο πρόσφατης Βοήθειας…","Other applications":"Άλλες εφαρμογÎÏ‚","Recent applications":"Πρόσφατη εφαρμογή",Search:"Αναζήτηση","Send feedback.":"Στείλετε σχόλια.","Show all":"Εμφάνιση όλων","Show less":"Εμφάνιση λιγότερων","Show the previous page":"Εμφάνιση της προηγούμενης σελίδας","Show the next page":"Εμφάνιση της επόμενης σελίδας",Show:"Εμφάνιση","Was this page helpful?":"Ήταν χρήσιμη αυτή η σελίδα;"}},{meta:{isoCodes:["en-us","en-gb","en-ca","en-ie","en"],isoName :"English",name:"English"},ui:{TOPIC_UNAVAILABLE:"The selected topic is currently unavailable",CONNECT_TO_INTERNET:"Make sure you’re connected to the Internet. For help connecting, choose Apple menu > System Preferences, click Network, and click “Assist me.”\nIf you’re connected to the Internet, and the content still doesn’t appear, try again later.","%@ Search Results":"%@ Search Results","Apple applications":"Apple applications",Cancel:"Cancel","Change Language":"Change Language",Close:"Close","Featured application help":"Featured application help","Go to the homepage":"Go to the homepage","Help for:":"Help for:",Hide:"Hide",Home:"Home","Loading latest help...":"Loading latest help...","Other applications":"Other applications","Recent applications":"Recent applications",Search:"Search","Send feedback.":"Send feedback.","Show all":"Show all","Show less":"Show less","Show the previous page":"Show the previous page","Show the next page":"Show the next page",Show:"Show","Was this page helpful?":"Was this page helpful?"}},{meta:{isoCodes:["es"],isoName:"Spanish",name:"Español"},ui:{TOPIC _UNAVAILABLE:"El tema seleccionado no está disponible en estos momentos",CONNECT_TO_INTERNET:"Asegúrese de que está conectado a Internet. Si necesita ayuda para conectarse, seleccione menú Apple > Preferencias del Sistema, haga clic en Red y, a continuación, haga clic en Asistente.\nSi ya está conectado a Internet pero no se muestra el contenido del tema, inténtelo de nuevo más tarde.","%@ Search Results":"%@ resultados","Apple applications":"Aplicaciones de Apple",Cancel:"Cancelar","Change Language":"Cambiar idioma",Close:"Cerrar","Featured application help":"Ayuda de la aplicación destacada","Go to the homepage":"Ir a la página de inicio","Help for:":"Ayuda de:",Hide:"Ocultar",Home:"Inicio","Loading latest help...":"Cargando la ayuda más reciente…","Other applications":"Otras aplicaciones","Recent applications":"Aplicaciones recientes",Search:"Buscar","Send feedback.":"Enviar opinión.","Show all":"Mostrar todo","Show less":"Mostrar menos","Show the previous page":"Mostrar la página anterior","Show the next page":"Mostrar la página siguiente",Show:"Mostrar","Was this page helpful?":"¿Le ha resultado útil esta página?"}},{meta:{isoCodes:["fi"],isoName:"Finnish",name:"Suomi"},ui:{TOPIC_UN AVAILABLE:"Valittu aihe ei ole tällä hetkellä käytettävissä",CONNECT_TO_INTERNET:"Varmista, että olet yhteydessä internetiin. Jos tarvitset apua yhteyden muodostamisessa, valitse Omenavalikko > Järjestelmäasetukset, osoita Verkko ja osoita Avusta.\nJos olet yhteydessä internetiin, mutta sisältö ei silti tule näkyviin, yritä myöhemmin uudelleen.","%@ Search Results":"%@ - hakutulokset","Apple applications":"Applen ohjelmat",Cancel:"Kumoa","Change Language":"Vaihda kieltä",Close:"Sulje","Featured application help":"Esittelyssä olevan ohjelman ohje","Go to the homepage":"Siirry kotisivulle","Help for:":"Ohje:",Hide:"Kätke",Home:"Koti","Loading latest help...":"Ladataan uusinta ohjetta…","Other applications":"Muut ohjelmat","Recent applications":"Äskeiset ohjelmat",Search:"Etsi","Send feedback.":"Lähetä palautetta.","Show all":"Näytä kaikki","Show less":"Näytä vähemmän","Show the previous page":"Näytä edellinen sivu","Show the next page":"Näytä seuraava sivu",Show:"Näytä","Was this page helpful?":"Oliko tästä sivusta apua?"}},{meta:{isoCodes:["fr"],isoName:"French",name:"Français"},ui:{TOPIC_UN AVAILABLE:"La rubrique sélectionnée est actuellement indisponible.",CONNECT_TO_INTERNET:"Assurez-vous d’être connecté à Internet. 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Ha segÃtségre van szüksége, válassza az Apple menü > RendszerbeállÃtások menüpontot, kattintson a Hálózat, majd a „SegÃtség kérése” elemre.\nHa csatlakozik az internethez, és a tartalom továbbra sem jelenik meg, próbálja meg késÅ‘bb.","%@ Search Results":"%@ keresési eredmény","Apple applications":"Apple alkalmazások",Cancel:"Mégsem","Change Language":"Nyelv módosÃtása",Close:"Bezárás","Featured application help":"Kiemelt alkalmazássúgó","Go to the homepage":"Ugrás a kezÅ‘dlapra","Help for:":"Súgó a következÅ‘höz:",Hide:"Elrejtés",Home:"FÅ‘gomb","Loading latest help...":"Legújabb súgó betöltése…","Other applications":"Egyéb alkalmazások","Recent applications":"Legutóbbi alkalmazások",Search:"Keresés","Send feedback.":"Visszajelzés küldése","Show all":"Az összes megjelenÃtése","Show less":"Kevesebb megjelenÃtése","Show the previous page":"ElÅ‘zÅ‘ oldal megjelenÃtése","Show the next page":"KövetkezÅ‘ oldal megjelenÃtése",Show:"MegjelenÃtés","Was this page helpful?":"Hasznosnak találta ezt az oldalt?"}},{meta:{isoCodes:["id"],isoName:"Indonesian",name:"Bahasa Indonesia"},ui:{TOPIC_UNAVAILABLE:"Topik yang dipilih saat ini tidak tersedia",CONNECT_TO_INTERNET:"Pastikan Anda terhubung ke Internet. Untuk bantuan dalam menghubungkan, pilih menu Apple > Preferensi Sistem, klik Jaringan, dan klik “Bantu saya.”\nJika Anda terhubung ke Internet, dan konten masih tidak muncul, coba lagi nanti.","%@ Search Results":"%@ Hasil Pencarian","Apple applications":"Aplikasi Apple",Cancel:"Batal","Change Language":"Ubah Bahasa",Close:"Tutup","Featured application help":"Fitur bantuan aplikasi","Go to the homepage":"Kunjungi halaman rumah","Help for:":"Bantuan untuk:",Hide:"Sembunyikan",Home:"Rumah","Loading latest help...":"Memuat bantuan terbaru…","Other applications":"Aplikasi lain","Recent applications":"Aplikasi terbaru",Search:"Cari","Send feedback.":"Kirim umpan balik.","Show all":"Tampilkan semua","Show less":"Tampilkan sebagian","Show the previous page":"Tampilkan halaman sebelumnya","Show the next page":"Tampilkan halaman berikutnya",Show:"Tampilkan","Was this page helpful?":"Apakah halaman ini membantu?"}},{meta:{isoCodes:["it"],isoName:"Italian",name:"Italiano"},ui:{TOPI C_UNAVAILABLE:"L'argomento selezionato non è al momento disponibile.",CONNECT_TO_INTERNET:"Assicurati di essere connesso a Internet. Per assistenza su come configurare la connessione a Internet, scegli menu Apple > Preferenze di Sistema, fai clic su Network, quindi su “Aiutami”.\nSe sei connesso a Internet, ma non puoi visualizzare il contenuto, riprova più tardi.","%@ Search Results":"%@ risultati di ricerca","Apple applications":"Applicazioni Apple",Cancel:"Annulla","Change Language":"Cambia lingua",Close:"Chiudi","Featured application help":"Aiuto applicazione in primo piano","Go to the homepage":"Vai alla pagina iniziale","Help for:":"Aiuto per:",Hide:"Nascondi",Home:"Inizio","Loading latest help...":"Carico argomento dell'aiuto più recente…","Other applications":"Altre applicazioni","Recent applications":"Applicazioni recenti",Search:"Cerca","Send feedback.":"Invia commenti.","Show all":"Mostra tutto","Show less":"Mostra meno","Show the previous page":"Mostra pagina precedente","Show the next page":"Mostra pagina successiva",Show:"Mostra","Was this page helpful?":"Hai trovato utile questa pagina?"}},{meta:{isoCodes:["ja"],isoName:"Japanese",name:"日本語"},ui:{TOPI C_UNAVAILABLE:"選択したトピックは現在利用㠁§ãã¾ã›ã‚“",CONNECT_TO_INTERNET:"インターム1;ットに接続していることを確認㠁—てください。接続について調べたã&# 129;„ときは、アップルメニュー＞「シスム†ãƒ 環境è¨å®šã€ã¨é¸æŠžã—、「ネットワー㠂¯ã€ã‚’クリックしてから「アシスタント」 ;をクリックします。\nã‚¤ãƒ³ã‚¿ãƒ¼ãƒãƒƒãƒˆã«æ Ž¥ç¶šã—ているのにコンテンツが表示ã&# 129;•ã‚Œãªã„å ´åˆã¯ã€å¾Œã§ã‚„ã‚Šç›´ã—ã¦ãã 9; さい。","%@ Search Results":"%@ 件の検索結果","Apple applications":"Apple アプリケーション",Cancel:"ã‚ャンセル","Change Language":"言語を変更",Close:"閉じる","Featured application help":"お勧めのアプリケーションヘルプ","Go to the homepage":"ホームページに移動","Help for:":"表示ä¸ã®ãƒ˜ãƒ«ãƒ—：",Hide:"éš ã™",Home:"ホーム","Loading latest help...":"最新のヘルプをèªã¿è¾¼ã¿ä¸...","Other applications":"ほかのアプリケーション","Recent applications":"最近使ったアプリケーション",Search:"æ¤œç´ ¢","Send feedback.":"フィードバックを送信","Show all":"すべてを表示","Show less":"一部を表示","Show the previous page":"前のページを表示","Show the next page":"次のページを表示",Show:"表示","Was this page helpful?":"このページは役立ちましã 9;Ÿã‹ï¼Ÿ"}},{meta:{isoCodes:["ko"],isoName:"Korean",name:"한글"},ui:{TOP IC_UNAVAILABLE:"ì„ íƒí•œ ì£¼ì œëŠ” 현재 ì‚¬ìš©í• ìˆ˜ 없습니다.",CONNECT_TO_INTERNET:"인터넷에 연결되어 있는지 확인하ì‹ì‹œì˜¤. 연결에 대한 도움말은 Apple 메뉴 > 시스템 í™˜ê²½ì„¤ì •ì„ ì„ íƒí•˜ê³ ë„¤íŠ¸ì›Œí¬ë¥¼ 클ë¦í•œ 다음 “도와주세요”를 클ë¦í•˜ì‹ì‹œì˜¤.\n인터넷에 연결되어 있지만 해당 ì½˜í…ì¸ ê°€ ì—¬ì „ížˆ 나타나지 않는 경우 나중에 다시 시도해보ì‹ì‹œì˜¤.","%@ Search Results":"%@개의 검색 ê²°ê³¼","Apple applications":"Apple 응용 프로그램",Cancel:"취소","Change Language":"언어 변경",Close:"닫기","Featured application help":"추천 응용 프로그램 도움말","Go to the homepage":"홈페이지로 이동","Help for:":"도움말:",Hide:"가리기",Home:"홈","Loading latest help...":"ìµœì‹ ë„ì›€ë§ 불러오는 중...","Other applications":"기타 응용 프로그램","Recent applications":"최근 사용 응용 프로그램",Search:"검색","Send feedback.":"피드백 보내기.","Show all":"모두 보기","Show less":"간단히 보기",Show:"보기","Show the previous page":"ì´ì „ 페이지 보기","Show the next page":"다음 페이지 보기","Was this page helpful?":"이 페이지가 도움이 되셨습니까?"}},{meta:{isoCodes:["ms"],isoName:"Malaysian",name:"Bahas a Malaysia"},ui:{TOPIC_UNAVAILABLE:"Topik yang dipilih tidak tersedia sekarang",CONNECT_TO_INTERNET:"Pastikan anda disambungkan ke Internet. Untuk bantuan sambungan, pilih menu Apple > Keutamaan Sistem, klik Rangkaian, dan klik “Bantu saya.”\nJika anda disambungkan ke Internet, dan kandungan masih tidak muncul, cuba lagi nanti.","%@ Search Results":"%@ Hasil Carian","Apple applications":"Aplikasi Apple",Cancel:"Batal","Change Language":"Tukar Bahasa",Close:"Tutup","Featured application help":"Bantuan untuk aplikasi yang ditampilkan","Go to the homepage":"Pergi ke laman utama","Help for:":"Bantuan untuk:",Hide:"Sembunyikan",Home:"Utama","Loading latest help...":"Memuatkan bantuan terbaru...","Other applications":"Aplikasi lain","Recent applications":"Aplikasi terbaru",Search:"Cari","Send feedback.":"Hantar maklum balas.","Show all":"Tunjukkan semua","Show less":"Tunjukkan sedikit","Show the previous page":"Tunjukkan halaman sebelumnya","Show the next page":"Tunjukkan halaman seterusnya",Show:"Tunjukkan","Was this page helpful?":"Adakah halaman ini membantu?"}},{meta:{isoCodes:["nl"],isoName:"Dutch",name:"Nederlands"},ui:{TOPI C_UNAVAILABLE:"Het geselecteerde onderwerp is momenteel niet beschikbaar",CONNECT_TO_INTERNET:"Controleer of er verbinding is met het internet. Als u hulp nodig hebt, kiest u Apple-menu > 'Systeemvoorkeuren' en klikt u vervolgens op 'Netwerk' en 'Assistentie'.\nAls u verbinding hebt met het internet en de inhoud nog steeds niet wordt weergegeven, probeert u het later nogHi Mac Attack,
My computer will not disconnect from the internet. It seems to find a clone router and continues even when I shut down and unplug my my own home iy
Your main question was 'chopped' in the title. Please reply in the body of a reply box with the full question and anything you have tried. And no, the long report was not helpful .
If the same website is opening each time you launch a browser (Safari?) hold down the shift key as you launch to prevent previous pages from opening.
Have a look at your settings in Safari > Preferences. Especially General and Privacy.
Reset Safari to remove cookies and other stored data.
System Preferences > General
Have a look at your settings in System Preferences > Security & Privacy.
Call back with more questions.
Regards,
Ian -
I downloaded the latest update of iTunes 11.4 today - Columbus Day. Went on to purchase songs. Then attached classic iPod to sync. upon attached usb to iPod, the "Do Not Disconnect" message appeared. Waited a long time and iTunes would not recognize my iPod. (10 minutes minimum. Gave up counting) Shut down iTunes and restarted. Still no recognition. Restarted computer - Wouldn't start. Unplugged USB and then it started. The only way to get computer to start up again was to unplug - now I'm worried that I've just screwed up my iPod. Upon starting back up - plugged iPod back in - sell no recognition. Am I up a creek with no paddle now? My iPod- touch is recognized and I was able to update it successfully. With that being said, it took a heck of a lot longer than it normally does post update. Was this the update that no longer likes classic iPods?
I have a brain injury and the classic is helpful at night when I can't fall asleep and I can play soothing stuff to help calm my brain down. The touch is way to bright and can cause lots of bad reactions due to light sensitivity - way too much blue light to trigger issues. The click wheel doesn't take so many moves to get to what I need.
Thank you to anyone that can help save my classic. medical bills are high and I can't afford to buy a new one. Two hours later, my classic still says do not disconnect and my computer does not recognize.
Thank you to any one for the ability to provide insight and troubleshooting.
pooped out.1. Try Resetting the iPod. Hold Select and Menu for 6-10 seconds - until you see the Apple Symbol.
2. Use iPod Updater to restore your iPod to factory settings.
See if those two steps clear up your problem. -
I get the "Do not disconnect" message all the time. When I try to eject the ipod the error message is that the ipod can not be disconnected because it is in use with an other application. I turn off all antivirus protection and the same result. I can not find what other application is accessing the ipod. The only way I can disconnect is to go to the drive that it is assigned to, and do an eject. The unit will sync properly but will not eject for itunes.
Forgot to say the mananging files manually and disk usage are not checked
-
My iPod is not being recognized by iTunes. iPod seems disabled and not responding to anything. Permanently on "do not disconnect". Not sure what to do.
Hello,
My iPod is not being recognized by iTunes or internet
explorer. It used to, but not anymore. It just
dosent show up when I connect it to my computer.
Also, the "do no disconnect" sign does not appear on
my iPod when I connect it. It is still able to
recharge, though.
have u tried a different usb port?
I read that I have to restore it. I have tons of
songs in my iPod that I do NOT want erased! How can
I back these songs up? I have some songs on my iPod
that are from another person's computer, so if they
get erased, the songs are gone forever.
try this http://www.copypod.net/
Nano 4GB black|Moto RAZR V3 black| PSP| all kinds of cases for nano|radio/remote Windows XP <img src="http://i36.photobucket.com/albums/e13/superman5656/c.jpg" ="right" -
Won't show up on mac and say "do not disconnect"
Hi, I've had my 60 GB iPod for about a year now and suddenly now it won't show up on my desktop when I plug it in. The iPod screen says "do not disconnect" though, and after I just pull it out the message doesn't go away and I have to wait for the power to die before I can use it again. Is it starting to break down?
Homer...this very same thing has happened to me today. Have you found a solution yet?
-
Ipod won't change from 'do not disconnect message', won't show up in itunes
My aunt has asked me to figure out how to get her ipod nano to work. So this is my story:
When I plug it into the usb port is says 'Do not disconnect'. The menu and other buttons are unresponsive. If I reset it, it will say do not disconnect again. It will show up in windows explorer but not itunes.
1. I checked out itunes, and it is itunes 4. (4.7.0.42) So I downloaded itunes 7 (you need itunes version 6 or better I think). I tried to install it but that was unsuccessful. I could not get past the 'stopping service' portion of the install. I got this message:
'error 1921. Service Ipod Serivce (iPodService) could not be stopped. Verify that you have sufficient priveleges to stop system serices.
I got that error twice, once when my ipod was connected to the computer and without it connected.
2. I tried to reinstall from the cd. It said to connect the ipod to see if it needs formatting. I did and it was apparently formatting. Although it never finished after about 30 minutes I gave up and closed it down.
3. It appears to be charging because I get the battery with a lightning bolt when it is connected to the computer.
4. Periodically I will get this message:
The selected port, COM1, is not available at this time. HotSyncManager will open the port when it becomes available.
So how can I get the latest itunes installed correctly and how do I get the ipod to work? (right now it never says anything other than 'do not disconnect' and it doesn't show up in itunes)
Thanks.
Windows XPI have found a solution.
The cd I was trying to format the ipod nano for was for a different ipod mini. So that is why I had problems formatting.
As for installing the itunes software: I found a troubleshooting page for it. There was a section that described uninstalling quicktime, ipod, and itunes programs and manually deleting files and restarting. That worked for me, after that I was able to install itunes 7 and I could use the ipod nano. -
IPod Not syncing in iTunes. 7.6 - stuck on do not disconnect as below
Re-posting as a separate message as it may not have been noticed as a reply. I'm having a similar problem to the one noted in 7.5 but it appears I have iTunes 7.6 and a 5th generation 80g iPod. Been syncing it to my new MacBook with OS 10.5.2. Originally iPod was configured for PC but I had no problems after the change to the Mac. Seems like the problem syncing has started after downloading the latest update software for Leopard (to the 10.5.2) which included other things in the download (perhaps also Quicktime and iTunes?) This problem with not being recognized in iTunes happened twice in one week - only way to get it going was to do a reset while it was still plugged into the computer (cause it said do not disconnect) but the second time it took many tries and holding down the menu & select for a very long time. It finally was recognized and the sync started. This has me very worried and I don't think the 5Rs and other troubleshooting suggestions are the issue (it was fully charged & I've used the USB ports for other devices with no problems, etc.) Please advise. Can't give it up to service for over a week 'cause going on a trip and sure hope it will continue to work.
MacBook 2.2 Ghz Intel Core 2 Duo Mac OS X (10.5.2)I'm answering my own question for the benefit of others who are having a similar problem. As no one answered here, I finally called Apple support. The tech walked me through resetting my MacBook - not the iPod and it worked! To reset it, shut down. After completely shut down power back on and when you hear the on chime immediately, really simultaneously press option, command, and the P & R keys all at once (one needs some manual dexterity for this). Keep all the keys pressed down until you hear the chime a second time and release. The computer should then start up. After all booted up I opened iTunes, connected my iPod and it synced fine.
Of course, now I'm afraid to download any new updates.
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