FYI! Intego NetBarrier X5 and iTunes App Store Issues
I discovered last night (while attempting to download the iPhone 3.0 update) that my 3rd party firewall, Intego's NetBarrier X5, is preventing App Store application and iPhone software updates.
Back in early March, I upgraded NetBarrier from X4 to X5, importing my settings from the old version into the new. From that point on, I have been unable to update my iPhone applications from within iTunes; I was caught in an endless loop of being asked to log into the App Store, and being denied access (almost as if my credentials weren't making it to Apple's servers). The weird part was, I had no problem downloading music, movies, etc. from the iTunes Store; this issue only affected App Store downloads/updates.
I do not know if this is a problem with Intego or an Apple. I'm inclined to believe that something changed within iTunes 8; a change to the ports used to access the App Store, as opposed to the regular iTunes Store. I say this because, when I turned off NetBarrier completely, I was finally able to access/download my application updates after months of not being able to. As soon as I turned it back on, I got caught up in that endless login loop again. This is definately an issue.
I post this information in the hope that it will resolve similar issues for others. iTunes Support, when contacted numerous times, was completely useless.
It appears that I'm going to have to configure my firewall to allow ALL iTunes traffic to pass. Can someone please tell me where I can find a comprehensive list of ports that must be open for iTunes to function properly? I would greatly appreciate it.
Hello Everyone,
After upgrading to Snow Leopard, and re-installing X5 (10.5.4), it looks like I may have identified the cause of this issue.
It appears that, within X5, if you select the "+Hide my Apple ID when using iTunes MiniStore+" option (Overview --> Privacy --> Data --> Surf), it jacks-up connections to iTunes Store App/iPhone OS Updates.
For now, I have de-selected this option, and everything seems to be functioning as it should.
I cannot believe that something as stupid as this has caused me (and countless others) so many months of aggravation. I will be reporting this as a defect to Intego later today.
Hope this information helps.
Kerry
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