FYI.. No skype credit use for Subscription purchas...

The other day I bought a full 3000 yen skype voucher and happily added to my credit.. I was shocked that I had no option to buy a Skype subscription in Japan with that credit.. The only way was pay pal and credit card.. What is frustrating is you can use the credit for pay as you go which is exorbitantly priced.. I was shocked as I loved calling via skype 1.5 years back when I was in Japan.. And was a very happy customer.. Needless to say I ll have to spend this credit by calling at huge rates.. Sad I must say..

Hello,
I've edited your topic title to reflect the actual situation. The restriction doesn't only apply to Subscriptions for calling Japan. Apologies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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"Itemised billing" of Skype Credit used for phone calls (Skype Credit Usage History)

It is very diffilult to obtain a summary of your Skype Credit usage history. I want to know how much each call cost. I found it on this website:https://secure.skype.com/account/usage I noted my Skype call credit was used in a very short period and I wanted to know which calls were responsible for this. It's almost impossible to find this information using the Skype Desktop Application. Calls marked "Special Services" were responsible for these costs. I wish Skype would be able to clearly mark calls which have expensive rates. I use a subscription with phone calls, but these "special service" calls are not anticipated and unexpectedly used all my Skype Credit. I am asking Skype to make it easy to get your Skype Credit Usage History, using the Skype application.

Hi, ColoradoGuy, and welcome to the Community,
Please refer to this FAQ article:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
There is a link within the article to contact Skype Customer Service directly in order to report the fraudulent purchases.
Regards,
Elaine
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Re: Using Skype Credit to buy subscriptions

I have a skype account . i have been using credit as payment. i want to establish monthly subscription. What happens to the credit I now have. How do I begin the monthly subscription? I would like to begin immediately.
Thanks
Ben
Solved!
Go to Solution.

bzinman wrote:
How do I begin the monthly subscription?
Hello and welcome to the Skype Community.
http://www.skype.com/en/rates/#FR > Malawi > Continue
Your credit balance is currently $9.94 which is not enough to fund your required Subscription which costs $11.99/month. Your credit will remain in your account and can be used for other purchases.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit used before monthly subscription

Hi. I have Skype credit (Australian $) which I bought for ringing various countries.
However, I also have a monthly subscription for calls from New Zealand to Sweden. Whenever I call Sweden, Skype deducts from my Skype credit rather than from my monthly 120 minutes allowance provided by my monthly subscripition.
How do I get Skype to use my free minutes (from my monthly subscription) FIRST?

Hi, greumb, and welcome to the Community,
Please check that your subscription covers calls to the Swedish number you are trying to reach - some subscriptions cover calls to land lines (also known as fixed lines), for example, and not mobile numbers. If it does, please contact Skype customer service to report this issue.
Regards,
Elaine
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Skype took money for subscription but never activa...

Hello to skype users
Have you ever faced such situation like mine.
I have subscription for 400 minutes a month, paid by Skype Credit. Skype takes money every month though dates when it is activated always shifting further and further. For example this month they took money 10 Euros on December 2nd but said it will be activated on December 5th.
OK then, I thought today is 5th and made a call, and was charged for this call. I went to my account to see subscription is not activated, it still shows 0 minutes from last month.
After a big search on skype site I sent a letter to support only to receive outrageous lie that I already have used all my 400 minutes in the month of December. When in fact skype even didn;t activate December subscription yet,
What should I do?

Skypes indeed takes payment for subscription renewals 3 days in advance, prior to the actual date when the subscription will renew. afaik, your minutes will reset at 1:00 GMT.
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ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked and Skype Credit used without knowl...

Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.

Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
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Skype credit reduced for no reason

Hi,
I was checking my skype account on my windows laptop. The skype credit I had was $14.xx. I had a contact request and I was checking it. Suddenly I see skype credit has been reduced to $8.69. Why has my skype credit reduced without making any charges? I fail to understand this.
Thanks in advance for the support.

I think you may need to contact customer service for clarifications;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Is skype credit required for skype on TV?

We purchases a Samsung Smart TV with a VG-STC 2000 camera. We've downloaded skype and are logged on. When we want to make a video call to a skype contact, we are asked to purchase skype credit. Why? Isn't using skype on tv free for skype contacts as it is on our computers and smart phones?

Skype credit is only required if you make a call to a landline number.
If you are making an audio or video call to another Skype user the service is free.

Skype not using my subscription minutes

I have got a Office 365 subscription that includes 60 minutes of monthly calls in Skype. However, Skype is not using those minutes and is instead using my cash credit. I thought it would use my subscription minutes after my cash credit ended but no... I could not make any calls afterwards. So it seems the subscription is active (it says 60 minutes left) but I can't really use those minutes. Any advice?

The question has been answered countless times in the Community and on the sign-up and FAQ pages. If you have an active subscription only calls which are covered by the subscription will deduct from the 60 minutes. If you make a call outside the subscription, it will require credit. No subscription supports shared cost, Premium/Special, most non-regional numbers and SMS. Office 365 subscription coverage: Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and United States. Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.

Skype not using online subscription when calling o...

I have an online subscription number. I am unable to call out, from my iPad 2. I receive an error informing me that I need to purchase Skype credits. People are able to call in using my online number, but we can't call out.

Hi,
In order to call phones you need either Skype Credit or a calling subscription from: http://www.skype.com/go/subscriptions
I checked your account and at the moment your account balance is 0. Also you don't have a calling subscription, only Online Number to receive calls: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
You can check your account balance here: https://secure.skype.com/account/
Andre
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HT204088 Every time I buy Skype credit using iTunes, I get billed twice. For example, for £2.99 worth of credit, I get charged £ 5.98. Why?

I get billed twice

You will need to try contacting iTunes Support. Either try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that in-app purchase and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Can skype be used for multiple extensions off one ...

In a small office is it possible to create a network of phones with their own extension numbers using skype or some hardware/software?
Forgive me if this is an obvious question but Im new to this and can't find simple answers online!
Im looking to have one number that customers call from skype and normal phonelines (a skype number), whereby they get through to a recorded message "press 1 for Bob, press 2 for Jill" etc and the call can then be routed to the appropriate phone.
I'd also like it to be possible to recieve multiple calls at the same time i.e. both Bob and Jill could be making and recieving calls at the same time, and when their extension is busy calls are diverted to their personal voicemail instead.
Is this possible to do using skype?
I'd ideally like to have one bill and be able to change the recorded options whenever staff change, with up to 8 extensions.
Im currently costing up options of services like Skype versus traditional phone services, and as we're a small business keeping costs down is essential. Any help/advice is really appreciated.
Thanks

Hi, Lunaray, and welcome to the Community,
Have you contacted the Skype Connect team? You would start with this instruction on contacting Skype customer service
You may also check the information supplied here, which looks like you may have already reviewed:
https://support.skype.com/en/category/SC_GETTING_STARTED/
Regards,
Elaine
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Why isn't store credit used for family purchases instead of billing to credit card?

why arent family purchases dedcuted from store credit instead of billing the credit card?

Hello, Musket451.
Thank you for visiting Apple Support Communities.
Here is some information that explains how iTunes purchases are billed when using Family Sharing.
How are Family Sharing purchases billed?
When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit. First, your store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. iTunes Store credit on your account isn't shared with other family members. So if the family organizer has a $50 credit on their account and another family member initiates a purchase, it won't deduct from the organizer's iTunes Store credit, but will bill the organizer's credit or debit card.
The family organizer will get the receipts for any of their family member's purchases.
How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Cheers,
Jason H.

Change Credit Card for subscription Creative Cloud

Hello,
I want to change my credit card info but I cannot get to the wright page.
I get everytime the error-page. And in that time my subscription has ended and I have a big project to finish.
Can you please fix it or send me to the wright page were I can change my information.
this link won't help me:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Hi Samm,
Can you post a screen shot of where you are clicking before getting the error, the link that gives the error and the exact error itself? I want to report it but need more info.
Our support can generally change it for you if needed also, which might be a workaround in the meantime.
http://www.adobe.com/eeurope/support/contact/
-Dave

IPhone $100 Apple Credit - Use for screen repair? Will repair price drop?

I cracked my iPhone screen and was told by one Apple agent it would be $150 to replace the screen while another agent indicated it would be $250. What is the price to replace the iPhone screen? Will the price of replacing the screen drop now that the price for a new iPhone has dropped so dramatically? Lastly, will the $100 Apple iPhone rebate that Steve Jobs referenced in his letter be valid towards this type of repair? Thx!!!

These questions can only be answered by Apple, so you'll have to call them to find out. This is a user-to-user technical help forum, so no one here will know what Apple can do for you in that regard.

FYI.. No skype credit use for Subscription purchas...

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