'G' and 'H' keys seem to be lifting up from keyboard.

I recently bought a new Macbook Pro 13" 2012 model and the 'G' and 'H' keys on the keyboard are lifted up on one side. On the right side of these keys they are higher than the left side and also very easy to fall off. Any idea's on whether this is normal or not and also what I should do to fix it. Thank you.

I have tried to put them back into place however I have been unsuccessful. I figured out that 2 of the 4 locking clips have to be put underneath another part while the other 2 just have to be locked into it. Quite difficult and I haven't been able to do it. I will be going to apple on Sunday to get them to have a look at it. The keys don't seem to be malfunctioning, just annoying, I bought a Macbook for a level of class and well put together laptop but yet this has happened within a week :/
I haven't even dropped it or knocked it on anything. It has been on my desk the entire time that I have had it so it must gave been during transit to my house.

Similar Messages

  • Lost photos! aaaggh! (iPhoto 08). I disconnected my HDD temporarily when relocating.I synced my iphone and iPhoto it seems has rebuilt the library from the old copy

    I have two ext HDD intended to ensure I don't lose my photos( iPhoto 08). I disconnected my HDD temporarily when relocating.
    I then synced my iphone and iPhoto it seems has rebuilt the library from the old copy of the library (2011. I have Time Machine but I can't restore the last 3y photos as I guess Time machine does not back up the other HDD.
    Any chance of finding my treasured photos somebody?

    Sounds like you have another iPhoto library someplace - under no conditions would iPhoto revert a library to an older one - you just need to find and open the correct one
    Depress and hold the option key, launch iPhoto and use the resulting select library to look st the libraries you have
    LN

  • Will I lose all my purchased software and activation keys if I upgrade to lion from snow leopard

    can someone please tell me if I upgrade from snow leopard to lion whether i would lose all my software products with the activation keys etc

    No, you won't lose them.
    Nonetheless prior to the upgrade to Lion it is advisable to make a full backup of your current OSX to an external harddisk.
    Stefan

  • Why does Caps Lock and F keys log me out of websites?

    MacBook Air 11" Core i5, OS X 10.7.2, Safari 5.1.2.
    Caps Lock and F keys seem to log me out of websites like Jimdo and stop BBC iPlayer from playing video, why? Most annoying. As you can't turn up the volume with out stopping the video and the system going back to the beginning of the video.

    On a Mac OS X system: System Preferences->Keyboard and Mouse->Keyboard(tab)->Modifier Keys(button): set Caps Lock to No Action (or to plain Shift if you prefer). Some people like Caps Lock. They can keep it. Others (like me) keep pressing it by mistake. We disable it. Everybody's happy. And if you're a No Caps Lock type of person, but really want it on rare occasion, just map it back temporarily. Takes 5 seconds.

  • Option and Command Key Swapped on Built-in Keyboard

    My option and command keys are swapped on the built in keyboard. They work fine with a external USB keyboard. I have checked that the keyboard & mouse > modifier keys preference and they aren't remapped in there. In fact, changing the mapping in there has no affect on the command and option keys.
    Any suggestions? Is there a plist file that I can trash?
    Thanks

    I was finally able to fix this by plugging in my non-Apple external keyboard. Once I did this, a drop down menu appeared in the modifier keys window that let me select the internal MacBook keyboard and fix the mapping issue.

  • Backspace and enter keys are not working

    I have a Pavilion DM4 1200 CTO lapotop running on Win 7, 64 bit OS. Suddenly I see backspace, Enter, slash,up and down keys have become dead. Tried reinstalling keyboard drivers and  BIOS update, but no luck. Any help will be appreciated.

    I have a Pavilion DM4 1200 CTO lapotop running on Win 7, 64 bit OS. Suddenly I see backspace, Enter, slash,up and down keys have become dead. Tried reinstalling keyboard drivers and  BIOS update, but no luck. Any help will be appreciated.

  • Why can't I open and retrieve my files from iPhoto and my address book after importing the files from my Power mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

    Why can't I open and retrieve my files from iPhoto and my Address Book after importing the files from my Power Mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

    For your addressbook, export the files to vCard on the PowerMac, then bring them over to your Mac Pro. For your iPhoto, copy the Users -> yourname -> Pictures folder to your Desktop on the Mac Pro, and open iPhoto on the Mac Pro holding the command and option keys.  Select the library file from that Pictures folder and open it.  It should import all the pictures into iPhoto as part of the rebuild process.  Other PowerPC to Intel migration issues are covered here: https://discussions.apple.com/docs/DOC-2295

  • My Macbook air (only 2 months old) has a black screen and I cannot see to get signed on, the keyboard seems to be on as I can see via having put on the Caps key which lights up and also the power cable when connected is at green how do I fix this?

    I have been faced with a Black screen this morning when I have gone to sign in/open my Macbook air this morning.  I can see that the keyboard seems to be on as the caps key when pressed is lighting up as is my charger cable link, however have noticed that the apple logo is not lit up.  Any thoughts?

    Try resetting SMC and NVRAP and then reboot.
    http://support.apple.com/kb/HT3964
    http://support.apple.com/kb/PH4405
    Try booting the Recovery Partition.  Power off, boot and then hold down the Command and R keys.  Is the screen still black?  If so it is not a software problem so take it in for diagnosis and repairs.  Make a Genius Bar reservation http://www.apple.com/retail/geniusbar/ or find an Apple Authorized Service Provider https://locate.apple.com/country .
    If you are running Mavericks try upgrading to 10.9.2.  It has a fix for black screen problems.

  • My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.

    My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
    Will not show up in safe mode, will not show when started from Windows 7 DVD.
    I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
    Can see the PC volume from Mac side with files.
    I've looked at all the online solutions so far and have tried most of them without success. Please help!
    Specs:
    2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro5,2
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          3.06 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          6 MB
      Memory:          4 GB
      Bus Speed:          1.07 GHz
      Boot ROM Version:          MBP52.008E.B05
      SMC Version (system):          1.42f4
      Serial Number (system):          7302300GANE
      Hardware UUID:          B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
      Sudden Motion Sensor:
      State:          Enabled

    EDIT: RESOLVED
    For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
    Specifically, the posts by Dunsany and valkyr did the trick.  I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally.  I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
    Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again.  I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time.  Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black.  I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
    Hope this helps someone else!

  • After downloading iOS 6, I can't seem to shut down my phone after holding the lock and slide key. Phone not jailbroken

    After downloading iOS 6, I can't seem to shut down my phone after holding the lock and slide key. Phone not jailbroken

    You mean lock and home key right? I have the same problem with my 4th gen iPod touch. Seems as though if I hold the buttons again a 2nd time, the iPod automatically restarts as it loads the apple screen that appears when you turn on the iPod/iPhone but I can't get the iPod to stay turned off.

  • Macbook pro 15" mid 2010 i spilled water on keyboard now it wont power on if the battery is connected and the keys on keyboard doesnt work it works fine with no battery and external keyboard if i order a battery and new keyboard will every else work again

    macbook pro 15" mid 2010 i spilled water on keyboard now it wont power on if the battery is connected and the keys on keyboard doesnt work it works fine with no battery and external keyboard if i order a battery and new keyboard will every else work again lik it did before

    If you have records that show that you've taken your MacBook Pro in for a year to fix the machine, I would escalate the problem to Apple Customer Relations - unfortunately I don't have a number for Spain.
    It would only seem logical to me that if you've been trying to have the machine repaired during the time that the 'recall' was in effect that you should be eligible for a new logic board. But only customer relations will be able to make that call.
    Good luck - take the issue as high up the food chain as you can and see what happens.
    Clinton

  • Some of the shortcut keys and directional keys on the keyboard are not working in FF 4 RC1 (i.e. Tab, Ctrl+C, arrow keys). They work fin in FF 3.6x and other applications.

    Crtl+C, Ctrl+V, Ctrl+X, Tab, and arrow keys do not work at all in FF4.0b13 and later. I am not sure about earlier versions as this is the first version I have tried.

    I found this helpful article (http://support.apple.com/kb/TS1381) and worked my way through the section "Some keys don't work as expected".
    All the following functions/settings are disabled or turned off:
    Text to speech / Speak selected text when the key is pressed
    Slow Keys
    Mouse Keys.
    The keyboard viewer just confirms my list of keys that are not working.
    Starting in safe mode makes no difference; nor does booting from the Mac OS X Install Disc and running Terminal from the Utilities menu. The same keys as before fail to work.
    This seems to confirm that it's a hardware issue. Anyone have any suggestions?

  • How can I use the F14 and F15 key for a shortcut?

    Hi folks,
    I've been trying to assign custom shortcuts to the F14 and F15 keys of my keyboard (wired, full sized type) on my Mac Pro 2008 running Mac OS X Lion 10.7.2 however every time I try to assign those keys to an app's "Record a shortcut" function I get the same error dialog from the OS:
    The key combination F15 can't be used!
    The key combination "F15" can't be used because it's already used by a system-wide keyboard shortcut. (If you really want to use this key combination, most shortcuts can be changed in the Keyboard & Mouse panel in System Preferences.)
    (note: the same happens with F14, F13 and lower as well as F16+ work fine however)
    I have looked into my system settings as the dialog suggests however there isn't a single shortcut that uses F14 or F15 anywhere in any of the shortcut groups.
    If any of you have an idea of how I could "clear" or even just find out what these keys are currently being used for/by that would be super… they don't seem to do or trigger anything when I press them.
    Here is another screenshot of the issue:
    Note: This is not app specific, I've tried this in various apps and every time I get the same Mac OS popup.
    Thanks for reading,
    I look forward to your ideas and insights!

    Hi,
    Use the step reference to get a PropertyObject reference using the Step.AsPropertyObject. With this PropertyObject reference you can then get the values of Limits.High and Limits.Low using the PropertyObject.GetValNumber() method.
    Limits.High and Limits.Low will be the lookup string for the PropertyObject.GetValNumber() method.
    Hope this helps
    Regards
    Ray Farmer
    Regards
    Ray Farmer

  • Help. I have a Google Hangout in 40mins and my sound seems to have vanished. I went to Sys Prefs and it came up with Digital Out....and the Internal Speakers option is no longer there. How do I reboot, or fix this please?

    help. I have a Google Hangout in 40mins and my sound seems to have vanished. I went to Sys Prefs and it came up with Digital Out....and the Internal Speakers option is no longer there. How do I reboot, or fix this please?

    There are many possible causes for this issue. Take each of the following steps that you haven't already tried. Some may not apply to your model. Back up all data before making any changes.
    1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
    2. Make sure you have a fully up-to-date installation of OS X.
    3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
    4. Other third-party software that has been reported to interfere with sound output includes "Boom" and "Samsung Kies." If applicable, uninstall according to the developer's instructions (not by dragging something to the Trash.)
    5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
    6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select Built-in Output from the list on the left. If the Mute boxes are checked, uncheck them.
    7. If a red light is visible in the audio-out port when sound should be playing, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. If not, the machine needs to be serviced. Inserting any kind of tool in the port may cause damage that won't be covered by the warranty.
    If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
    8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
    9. If you have a MacBook Air, turn off Bluetooth and restart.
    10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
    11. Reset the NVRAM.
    12. Reset the SMC.
    13. Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/Audio
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash. Recreate your settings in the Sound preference pane.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    14. Reinstall OS X after backing up all data.
    15. Make a "Genius" appointment at an Apple Store.

  • G4 won't boot from any Linux disc I put in it and c key no longer boots cd

    I have a G4 Powermac (sawtooth, DVD drive, 512 MB RAM, 30 GB HDD) which has started refusing to boot from any Ububtu discs I have all of a sudden.
    I'll be more specific. I've previously been able to boot from Ubuntu 6 cds (originals from shipit, not burnt) as well as Ubuntu 7 (burnt disc). I haven't made any changes to the system that should stop it booting from them. Currently installed on the hard disc is System 9 and Puma. It is still booting ok from my System 9, Puma, Panther and Tiger discs; but when trying to boot from my ubuntu discs (I've tried all of them to eliminate the possibility of a stuffed disc) the screen goes black for a second as if it is starting to boot, but then it kicks me to the flashing folder screen you get when it can't find a startup disc. Oddly enough the background colour of this screen isn't grey like usual. It's orange. I've never seen that before. If I leave it sitting at this screen after about 30 seconds or so it starts up from the hard disc on its own.
    Another odd thing: the c key no longer forces the machine to boot from the cd when held on power up. This is extremely odd, as holding down option brings up the startup disc selector, and cmdopt+shiftdel also works. I've tried everything I can think of. Used a different keyboard, reset the NVRAM (by cmdopt+pr and my manually going into open firmware and doing a "reset-nvram" and "reset-all"). I've tried the PMU reset switch on the logic board. I've tried using different drives. In all cases it still refuses to boot from cd when holding c.
    I don't think that the mac refusing to boot while holding the c key is coincidental. I believe that whatever the issue is that's causing this issue is what is also causing the mac from not booting any Ubuntu discs. It's a very strange problem and upon searching around, it seems this doesn't seem to have happened to anyone else before. Any advice will be greatly appreciated. Thanks.

    Hi, yoshi -
    I just have to be rush to get the cd in the drive and then to hit cmdshift+optdelete before it's too late...
    You should also be able to use Startup Manager to choose the CD as the boot volume -
    Article #HT1310 - Startup Manager: How to Select a Startup Volume
    A feature not discussed in that article -
    Once Startup Manager has loaded, if the CD is not in the drive you can press Command-. (Command-periodkey) to open the drive - this should work even if another disk is already in the drive. Insert the disk you want to use, close the tray, wait a few seconds for the disk to spin up and get recognized, then click the circular arrow icon on the left - this forces a rescan of the available drives, which should result in an icon of the new disk appearing in the array. Click it to select it and then click the straight arrow icon on the right (or press Return).

Maybe you are looking for

  • Problems installing Bridge and Media Encoder in CS6

    I recently installed Creative Suite CS6 Design & Web Premium. I had previously installed the CS5 version and had not un-installed it. Everything except Acrobat appeared to install correctly. When I opened Photoshop CS6 (64-bit) I noticed that it used

  • Can anybody help? (originally posted in macromedia.dreamweaver)

    Hi Guys and Gals, I need some help determining a problem with some code I'm attempting to use. It's probably something obvious that I'm missing... what I'm trying to achieve is this * - Has the user submitted any previous offers? * - If they HAVE, wa

  • Upgrade to iOS 8.1.1 on a iPhone 4s -- Can't activate WLAN

    Does anyone can help me. I have gotten a used iPhone 4s, on which iOS 8 had been installed already. Unfortunately I haven't been able to turn on WLAN. So I figured out that it might be a good idea to upgrade to iOS 8.1.1 but I can still not activate

  • Sample example of publish in OSB

    Hi can any body send links for sample examples for publish in OSB

  • ELearning Suite 6.0 v. 6.1

    I bought eLearning Suite 6.0 a few months ago.  Now I see that the current version for sale is eLearning Suite 6.1.  Adobe Updater says that all my applications are up to date.  Is eLearning Suite 6.1 a free upgrade for 6.0 users?  Or do I have to pa